Jigsaw Opiniões 816

Resposta da Jigsaw

Há 3 dias

Dear Customer,

Thank you for your feedback and your 5 Star review :)

I am really pleased to hear that Emilia was efficient and responsive in handling your request. I’ll be sure to pass your kind comments on to her.

If there’s anything else we can help with, please don’t hesitate to get in touch.

James - Customer Experience Manager

Resposta da Jigsaw

Há 3 dias

Dear Sarah,

Thank you so much for taking the time to share your experience in our Ilkley store. We’re delighted to hear that our team were able to support you and help turn a frustrating morning into a positive shopping experience.

It’s wonderful to know they made you feel comfortable, brought out different options and sizes, and helped you find a dress for your wedding. We will make sure your kind words are passed on to them, they will be thrilled to hear your feedback.

We really appreciate your support and hope you enjoy wearing your dress on such a special occasion.

Aby - Jigsaw Customer Agent

Resposta da Jigsaw

Há 3 dias

Dear Charlie,

Thank you so much for your kind words and for taking the time to share your experience with us, we truly appreciate your positive feedback.

It was an absolute pleasure welcoming you into the store, and we’re so glad to hear that our team could make the process of finding the perfect outfit for your wife an enjoyable one. Yaz, Amy, and the rest of the team will be delighted to know they made such a great impression.

We’re thrilled your wife loved the outfit and felt fabulous, that’s exactly what we aim for. We look forward to welcoming you back to the store again soon.

Aby - Jigsaw Customer Agent

Resposta da Jigsaw

Há 3 dias

Dear Customer,

Thank you for your feedback. We’re so pleased to hear that Raphaella from our customer service team was able to resolve your issue quickly and provide helpful support. We’ll be sure to pass on your kind words to her. We really appreciate you taking the time to share your experience.

Aby - Jigsaw Customer Agent

Resposta da Jigsaw

Há 3 dias

Dear Carrie,

Thank you so much for your lovely feedback. We’re absolutely delighted to hear you had such a great experience at our Jigsaw Battersea store.

It means a lot to know the team created such a welcoming atmosphere and provided knowledgeable, attentive service, helping you leave feeling amazing is exactly what we strive for. We’ll be sure to share your kind words with the team, they’ll be thrilled to hear this recognition.

We can’t wait to welcome you back again soon

Aby - Jigsaw Customer Agent

Resposta da Jigsaw

Actualizada há 3 dias

Dear Customer,

Thank you so much for your lovely feedback — we’re absolutely delighted to hear about your experience.

Kaz and Yaz will be thrilled to receive your kind words; we’re very proud to have them as part of the Jigsaw team. It’s wonderful to know they made your visit feel so welcoming and seamless.

We truly appreciate you taking the time to share this, and we look forward to welcoming you back again soon.


James - Customer Experience Manager

Resposta da Jigsaw

Actualizada há 3 dias

Hi Caroline,

Thank you so much for your wonderful feedback — it truly means a lot to us.

We’re delighted to hear about your experience in our Strand store. Providing thoughtful, genuine service — without pressure — is exactly what we strive for, so it’s fantastic to know the team created such a relaxed and enjoyable visit for you. I’ll be sure to pass your kind words on to them; they’ll be incredibly pleased to hear this.

Thank you again for taking the time to share your experience, and we very much look forward to welcoming you back soon.


James - Customer Experience Manager

Resposta da Jigsaw

Actualizada há 3 dias

Dear Lauren,

Thank you so much for your lovely review — we’re so pleased to hear you’re loving the Lucia jeans!

Finding the perfect fit can be a challenge, so it’s fantastic to know these worked so well for you.

Thank you again for taking the time to share your feedback, and we hope you continue to enjoy wearing them.

James - Customer Experience Manager

Resposta da Jigsaw

Há 3 dias

Dear Sarah

Thank you for taking the time to share your feedback — I’m really sorry for the experience you’ve had.

I completely understand how frustrating it must have been to wait for your order, reach out for an update, and then receive a refund without any explanation. That’s not the level of communication or service we expect to provide.

This was caused by a combination of our recent warehouse move and high demand during our mid-season sale, which unfortunately led to delays in dispatch and some orders being cancelled when stock availability changed. I appreciate how disappointing this is, especially when you were happy to wait.

We are now in a much more stable position operationally and have made improvements to ensure better communication and fulfilment going forward.

Thank you again for your honest feedback — and I completely take on board your point around the wider impact on the brand.


James- Customer Experience Manager

Resposta da Jigsaw

Há 3 dias

Hi Amanda,

Thank you for your feedback, and I’m really sorry to hear about your experience.

Receiving the wrong item is frustrating enough, but I completely understand how disappointing it must have been to then struggle to get the support you needed. This is not the level of service we aim to provide.

I can see that Olivia has been looking after your case, and I will ensure this is followed through as a priority.

In regard to our Digital Assistant, it is designed to support with simple queries, and we are actively making improvements to ensure customers can reach an agent more easily when needed. I’m sorry this wasn’t your experience, and that you weren’t contacted within the expected timeframe.

Please be assured that your refund has been processed and you should have recieved a confirmation email.

Thank you again for bringing this to our attention, and I’m sorry we’ve let you down on this occasion.

James - Customer Experience Manager

Resposta da Jigsaw

Há 3 dias

Morning Rabia,

Thank you so much for your kind feedback — we’re delighted to hear about your experience.

I’ve shared your comments with Meg in our Customer Experience team, and she was absolutely delighted to see. It’s always great to recognise the team when they deliver such excellent service.

We really appreciate you taking the time to share this, and we look forward to helping you again soon.

Emilia - Jigsaw Customer Experience

Resposta da Jigsaw

Há 3 dias

Dear Elizabeth,

Thank you so much for your balanced and thoughtful feedback. We really appreciate you taking the time to share your experience.

I’m sorry to hear the colour wasn’t as expected, but I’m delighted that our Customer Experience team were able to support you quickly and helpfully. Olivia will be especially pleased to read your kind words.

Thank you again for your understanding, and we hope to welcome you back again soon.

James - Customer Experience Manager

Resposta da Jigsaw

Há 3 dias

Dear Nic,

Thank you for your honest feedback — and I’m really sorry for the experience you’ve had.

It means a great deal that you want to support Jigsaw, which makes it even more disappointing to hear that we’ve let you down on multiple occasions. Delayed refunds and cancelled orders, especially after waiting, are understandably frustrating and not the standard we aim to deliver.

The recent issues you’ve experienced have largely been driven by our warehouse move, alongside periods of high demand, which have impacted both stock availability and refund processing times. That said, this is not an excuse — we know we need to do better.

We are now in a much more stable position, and I want to reassure you that refunds are currently being processed within 4–5 days. We are also continuing to improve stock accuracy and fulfilment to reduce cancellations.

If you’re open to it, I would really value the opportunity to restore your confidence in us. Please feel free to share your order details, and I will personally ensure everything is reviewed and resolved as quickly as possible.

Thank you again for taking the time to share your feedback.

Olivia - Customer Experience Agent

Resposta da Jigsaw

Há 3 dias

Dear Carole,

Thank you so much for taking the time to share your experience with us.

We’re absolutely delighted to hear how well you were looked after by our Edinburgh George Street team. Striking that balance between being supportive and giving you space to choose is so important to us, so it’s wonderful to know they got it just right while helping you find the perfect jacket.

We’re also really pleased they were able to track down your item and arrange it for you, going that extra mile is exactly what we aim for. Your kind words about our quality and style truly mean a lot.

Thank you again for your recommendation, and we hope to welcome you back in store again very soon.

Aby - Jigsaw Customer Agent

Resposta da Jigsaw

Há 3 dias

Dear Customer,

Thank you for getting in touch, and we’re very sorry to hear about the frustration you’ve experienced with your recent order and attempts to contact us.

We completely understand how disappointing it must be not to receive updates after placing your order, and even more so when you’ve then struggled to reach us through our chatbot and message systems. This is not the experience we want for our customers.

We are currently experiencing a higher than usual volume of enquiries, and alongside this, we are in the process of making improvements to our digital customer service channels. We’re very sorry for the inconvenience this has caused. We also appreciate your feedback regarding email contact.

We would really like to help resolve this for you as quickly as possible. If you’re willing to update your review with your order number, we can locate your order immediately and provide you with a clear update. Alternatively, please reply with your order number and we will investigate this as a priority.

Thank you again for your patience, and we’re very sorry for the frustration caused.

Aby - Jigsaw Customer Agent