Good products, good service, good delivery. I have been a customer for nearly six years, but I have never understood the pricing difference between collection and delivery when there is a threshold fo... Ver mais
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Became less and less reliable... Selling stock they don't have only found out on the day of delivery...or forgot to deliver things... it's mess you can't rely on them anymore...
I really love shopping at JJ Food, especially the one in the Leicester area. Their customer service is excellent, and the prices are very reasonable. They always have amazing deals — for example, when... Ver mais
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I have never bought in bulk from a company before so was a bit nervous. However website was easy to use, they had pretty much everything I wanted and their communication was excellent leading up to d... Ver mais
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Informações sobre a empresa
Escrito pela empresa
JJ Foodservice is a UK-based food and drink wholesaler, supplying chef-quality ingredients including fresh produce, and catering essentials to households and businesses through 12 branches nationwide. For more than 35 years, we’ve been committed to making great food accessible to everyone. Whether you’re running a busy kitchen, a local café, or simply stocking up at home, we’re here to help with everything from everyday staples to big brand favourites. Ordering with JJ is simple and flexible. Customers can shop online, through the JJ app, by phone, or in-branch with support from our friendly team and self-service kiosks. With the choice of collection or delivery, we make it easy to get what you need, when you need it. Orders over £79 placed by 6pm qualify for next-day delivery, so you can rely on us for speed and convenience. But we’re more than just a wholesaler. We’re proud to play an active role in the communities we serve, including supporting local charities and food banks. Our mission is to deliver not just delicious food, but also a positive impact 💙 Find out more at www.jjfoodservice.com
Informações de contacto
7 Solar Way, Innova Park, EN3 7XY, Enfield, Reino Unido
- +441992701701
- Comms@jjfoodservice.com
- www.jjfoodservice.com
4,3
Excelente
573 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 84% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
They sell very high-quality products
They sell very high-quality products. However, the delivery drivers are very rude and cause problems. I only buy from them out of necessity because the products are of very high quality.
23 de junho de 2026
Opinião espontânea
Resposta da JJ Foodservice Limited
Hi Mehmet,
Thank you for your feedback.
We’re really pleased to hear that you value the quality of our products — this is something we take great pride in. However, we are very concerned to hear about your experience with our delivery drivers, as this is not the standard of service we expect to provide.
We take comments like this very seriously and would like to investigate this matter further. Unfortunately, we have been unable to identify your order based on this review. If you would be willing to contact us with some additional details (such as your order number, delivery date, or postcode), we would greatly appreciate the opportunity to look into this and address it with the relevant team.
Please contact our Customer Services team on 01992 701 701 (option 2) or email us at customerservices@jjfoodservice.com.
Kind Regards,
The JJ Team
Easy to place order
Exceptional, efficient, excellent service highly recommend.
19 de junho de 2026
Opinião espontânea
Resposta da JJ Foodservice Limited
Hi Bow,
Thank you so much for the wonderful review! We are thrilled to hear that you found the ordering process easy and that our service met your expectations. Your recommendation means the world to our team. We look forward to serving you again soon!
Warm Regards,
The JJ Food team
Quality and service are first class
Quality and service are first class, the warhouse staff are really friend and proficient,
15 de junho de 2026
Opinião espontânea
Resposta da JJ Foodservice Limited
Hi,
Thank you for your kind words! We’re delighted to hear that you’re happy with both our quality and service. We’ll be sure to pass on your feedback to our warehouse team—they’ll really appreciate your comments.
We look forward to continuing to serve you!
The JJ Team
JJ Foods is not like it was before
JJ Foods is not like it was before. I’ve been a customer of theirs for the last 31 years. The quality of food is getting worse day by day. There are so many products going down. For example, I ordered a spicy bean burger patty. There was absolutely nothing in there at all. The patty itself was very thin and very flat. I’m very disappointed to have ordered this item. JJ Foods should improve on their quality of food, like it was before
12 de junho de 2026
Opinião espontânea
Resposta da JJ Foodservice Limited
Hi Aki,
Thank you for your feedback and for being a valued customer for over 31 years. We’re very sorry to hear about your recent experience and your concerns regarding product quality.
We would really appreciate the opportunity to speak with you directly to better understand the issue and work towards improving your experience. Please get in touch with us on 01992 701 701 (option 2) or at customerservices@jjfoodservice.com at your convenience.
The JJ Team
Thanks to Neslihan
Thanks to Neslihan, our experience with JJ has been nothing but amazing. She has been incredibly helpful and fantastic at answering any questions we have and chasing down our orders. Our first order with them went very smoothly and we will continue to use JJ Foodservice.
5 de junho de 2026
Opinião espontânea
Resposta da JJ Foodservice Limited
Hi,
Thank you for your wonderful feedback! We’re so pleased to hear that Neslihan has been so helpful and responsive throughout your experience. It’s great to know your first order went smoothly, and we truly appreciate your continued trust in JJ Foodservice.
Kind Regards,
The JJ food Service Team
Fully loaded warehouse
Fully loaded warehouse, updated click and ordering system, friendly staffs, quick delivery time,
I really like them..😃
Thank-you... JJ Fiods
29 de maio de 2026
Opinião espontânea
Resposta da JJ Foodservice Limited
Hi Anandh,
Thank you for your lovely feedback! We’re glad you enjoyed our well-stocked warehouse, ordering system, and quick delivery.
It’s great to hear our team made a positive impression too — we really appreciate your support!
Kind Regards,
The JJ Team
No point ordering online you still have…
No point ordering online you still have to go and wait for them to get your order ready, even though I was first when they opened still took over 25 min to get the order out to me really pathetic service
25 de maio de 2026
Opinião espontânea
Ordered a delivery
Ordered a delivery. When we received the order the delivery driver did not give us a chance to check the order and left without letting us sign the paperwork.
Consequently we had an item missing for the value of £25.
When I called the customer service they took all my details but could not help. They then transferred me to another department which was closed.
I left a voice message at the tone but no one has got back to me.
I don't think they will refund me. Horrendous customer service.
19 de maio de 2026
Opinião espontânea
We are customers of this company for…
We have been customers of this company for more than 10 years and never had any issues. We were absolutely happy with their services and products, but the last couple of weeks, things have gone completely wrong. Once, they did not accept my order; when I contacted them by phone, they sent me to other departments, but no one sorted the issue. Last week, they failed to deliver without any reason, leaving us with very low stock. We have to close our chip shop for two days as we couldn't get products from elsewhere over the weekend. I'm really disappointed because it seems we can't rely on this company anymore. We run the risk of having low stock during our busiest time."
8 de maio de 2026
Opinião espontânea
Resposta da JJ Foodservice Limited
HI Mia,
Thank you for taking the time to leave your feedback and for being a loyal customer for over 10 years. We sincerely appreciate your long‑standing support and are very sorry to hear about your recent experience.
We would welcome the opportunity to discuss this directly and work towards restoring your confidence in our service. Please contact us at info@jjfoodservice.com, and we will be happy to review your account and address your concerns.
Kind Regards,
The JJ Food Service team
Incredibly disappointing experience
Ordered a product for collection at their Enfield branch. Order confirmation came through as did a reminder to collect on the day. On arrival, we were simply told that the product was out of stock and that was that, not even an apology. It was so disappointing and frustrating. If they had told us in advance, it would have saved us the 2 hour round trip, cost of fuel and we could have ordered form elsewhere - terrible customer service. I won't order from them again as the order clearly can't be guaranteed.
Thanks for your reply - can you give me contact details to get in touch please? I have tried calling customer services over the last few days but no-one has answered the call.
26 de fevereiro de 2026
Opinião espontânea
Resposta da JJ Foodservice Limited
Dear HH,
We have attempted to locate your account on our system; however, we have been unable to find any records based on the information provided.
We would be grateful if you could kindly contact us with your order number or any additional details so that we may investigate this matter further and assist you as quickly as possible.
Please drop us an email at info@jjfoodservice.com with your contact info. We’d be happy to look into this and assist you further!
Kind Regards,
The JJ FoodService Team
I am a regular restaurant customer of…
I am a regular restaurant customer of JJ Food Service and have been purchasing from the Dagenham branch. Unfortunately, I have experienced a recurring and very frustrating issue with their service.
When ordering online early in the morning (for example at 7:30am), the earliest available collection slot is often 9:30am, which forces me to wait 2 hours. However, when I arrive at the branch, both the warehouse and collection area are completely empty, and there are no customers waiting. Despite this, there is no flexibility or willingness to assist with an earlier collection.
This creates an unnecessary delay and forces customers like myself to either wait excessively or purchase items elsewhere at higher cost. This issue has happened multiple times and has made me avoid the Dagenham branch whenever possible. Instead, I travel much further to the Enfield branch, where the service is more reliable.
What is disappointing is that JJ Food Service representatives frequently visit our restaurant to promote their products, yet when we need basic service and flexibility, it is not provided. This lack of practical customer support makes it very easy for JJ Food Service to lose loyal customers.
This is not a complex issue to fix, but it has unfortunately become a chronic service problem due to lack of attention and customer care.
I would also like to clarify that I am not writing this review to punish the company or to damage their reputation. I am also not leaving a negative rating out of frustration. My intention is simply to bring attention to a service issue that could be easily improved.
JJ Food Service is an important supplier for many restaurants like ours, and I hope this feedback reaches the right people. With better attention and flexibility at the branch level, the customer experience could be significantly improved. I genuinely hope this matter is taken seriously and resolved for the benefit of both the company and its loyal customers.
20 de fevereiro de 2026
Opinião espontânea
Resposta da JJ Foodservice Limited
Dear Serdar,
Thank you for taking the time to provide detailed and constructive feedback regarding your recent experiences at our Dagenham branch. We sincerely appreciate your loyalty to JJ Food Service and your willingness to share these insights with us.
We are very keen to discuss the concerns you've raised regarding collection slot flexibility and the wait times you described. We want to ensure our service matches the efficiency our customers expect.
Unfortunately, we have been unable to locate your account. To help us investigate this matter further and address the specific issues at the Dagenham branch, could you please reach out to us directly 01992 701 701 ( option 2).
We value your business and are committed to resolving this to ensure your future visits are as seamless as possible.
Kind regards,
The JJ Foodservice Team
I am very disappointed with the quality…
I am very disappointed with the quality of the halal beef and lamb minced meat I recently purchased from JJ Food Service.
The meat had a very strong, unpleasant smell as soon as it was opened, which immediately raised concerns about freshness. In addition, the quality was poor, with an excessive amount of white veins and fatty tissue throughout the mince. This made it difficult to use and not suitable for proper cooking.
As a regular customer, I expect much better quality control, especially when it comes to halal meat products. I hope this issue is taken seriously and that steps are taken to improve product quality in the future.
1 de fevereiro de 2026
Opinião espontânea
Resposta da JJ Foodservice Limited
Dear Customer,
Thank you for sharing your concerns. We take product quality—especially on fresh and halal items—very seriously.
We’ve checked our system but were unable to locate your account details based on the name used in your review. To investigate this properly and resolve the matter for you, could you please contact us directly with your order number or account information?
You can reach us at 01992 701 701 or customercare@jjfoodservice.com.
Once we have the details, we’ll be able to look into this promptly and put things right.
Kind regards,
The JJ Foodservice Team
If there were an option for 0 stars i…
If there were an option for 0 stars i would leave it zero stars . Check your orders when you get them as i received a different thing . My husband had ordered 6 ducks labelled as halal and we received 6 ducks not halal a different brand that had nothing to do with the brand on the app . I made a mistake and didn’t check for the halal label i had already opened to cook two of the ducks when my husband checked the name and said that its not the same what i ordered. Iam extremely disappointed as they are not helping a total waste of money as i cant eat them . This is not acceptable please be careful when ordering from here check your products
1 de fevereiro de 2026
Opinião espontânea
Resposta da JJ Foodservice Limited
Hi Jola
Thank you for taking the time to share your experience.
Thank you for taking the time to share your experience, and we are genuinely sorry for what happened with your order. You should always receive exactly what you purchased, especially when it comes to halal products, and we understand how upsetting and inconvenient this situation was for you.
We have now issued you a full credit, and we’re putting additional checks in place to make sure this does not happen again. Your feedback has helped us identify where our process can be improved, and we are taking it seriously.
Thank you for bringing this to our attention, and again, we’re very sorry for the frustration this caused. If you ever need further support, our customer service team is here to help.
JJ service/Home delivery
A realy bad experience with this company ordered 5kg aubergines all are rotten. Total waste of money and time. Provide totally unhygienic food.
29 de janeiro de 2026
Opinião espontânea
Resposta da JJ Foodservice Limited
Hello there,
Thanks for your review.
Delivering quality products is important to us, and we take this feedback seriously.
We’d like to look into what may have happened, but we’ll need a bit more information to do so.
Please can you share:
Your customer account number
The branch you ordered from
Whether this was JJ Service or Home Delivery
Once we have these details, we can investigate further.
Thanks.
You have to improve you JJ app
You have to improve you JJ app, it drive me crazy when I try to order every time, I have to waste lot of my time in it just to pay as it keep loading and loading. It’s very annoying. Please have a look and improve it.
27 de janeiro de 2026
Opinião espontânea
Resposta da JJ Foodservice Limited
Dear Shifan
Thanks for your feedback.
We’re aware that app performance is critical when placing orders, particularly at checkout, and comments like this are shared with our digital team for review.
If you’re happy to help us look into this further, it would be useful to know:
- Whether you’re using iOS or Android
- The app version (if known)
- Whether the issue happens on Wi‑Fi or mobile data
- At what point it keeps loading (e.g. basket, payment, confirmation)
In the meantime, if you experience delays in the app, ordering via our website can be a quicker alternative, especially at payment stage.
Thanks again for taking the time to share your experience — it helps us identify where improvements are needed.
Non existent customer service.
Hi , I went to the Leeds branch to raise a complaint about a defective frozen product I received and the staff at the office were not at all helpful.
The customer service is non existent no answer when I tried to call.
Situation - I have taken a chicken shawarma 5kg from the Leeds branch , and when I went to my store and opened it the shape of the shawarma was deformed.
Informed the same to the front of office staff about this and their answer was to call the customer care ( which never picks up the call ) or email them.
I clearly informed them that it’s not the refund I am after but what’s the remedy if I get this situation going forward and I was told to request the delivery staff to open up every frozen product and check and then collect it.
Is this really a remedy a company of this size recommend.
No one is even ready to listen to the problem.
Very disappointing.
Update —
I got the product to the site but the employee refused to have a look at it. I requested of I can speak to a line manager or manger but no one was at the site is what I got as a reply.
I called the customer care and was online for at least an hour but no one literally no one attended the call.
Ok I will be opening each and every frozen product going forward and check if before collection as suggested.
Many thanks.
14 de janeiro de 2026
Opinião espontânea
Resposta da JJ Foodservice Limited
Dear Rohit,
Thank you for taking the time to share your feedback. We’ve reviewed this in detail with our Leeds branch team.
Our records show that the concern was raised on 14th regarding the quality of a frozen chicken shawarma product. At the time, the product was not brought back to the branch and no photos or evidence were provided, which meant the team were unable to assess the issue on the spot.
You were therefore advised to contact Customer Care and provide images, so the matter could be reviewed properly and appropriate next steps agreed. This is our standard process for product quality concerns.
For future collections, the team also suggested checking frozen products at the collection point, so any issues can be addressed immediately.
We’re always keen to resolve concerns fairly. If you’d like us to look into this further, please contact Customer Care with the relevant details and images, and we’ll be happy to assist.
Kind regards,
The JJ Foodservice Team
Rubbish new system
Rubbish new system. People move forward in time you guys have taken a massive step back. And get people who have people skills to manage situations rather than bark at customers telling them don’t come before your scheduled time!
14 de janeiro de 2026
Opinião espontânea
Resposta da JJ Foodservice Limited
Dear Raj,
Thank you for taking the time to leave a review. We take all feedback seriously, as we always aim to deliver a quality service and a positive experience for our customers.
Our slot allocation system is designed to help ensure that all customers can collect their orders quickly and smoothly. When customers arrive earlier than their allocated time, it can impact those who arrive on schedule. While we always endeavour to serve everyone as efficiently as possible, arriving within your allocated slot helps us manage collections fairly for all customers.
If you’re able to share a few more details – including the branch you visited and your account number – we’d be happy to look into this further and follow up with you once reviewed.
Kind regards,
The JJ Foodservice Team
I've been a customer of JJ's for 15…
I've been a customer of JJ's for 15 years. For the most part I collect my orders from Basingstoke. The service is first class and I tend to be loaded and on my way with 10 minutes of my normal 6am arrival. Both the office staff and warehouse staff are very helpful. On the rare occasion I have a problem it has been satisfactorily resolved by the customer service team. Prices and product range are pretty good - hence why I have a customer for so long.
5 de janeiro de 2026
Opinião espontânea
Resposta da JJ Foodservice Limited
Dear Duncan
Thank you for your continued support and for taking the time to share such thoughtful feedback.
We’re delighted to hear that your experience at our Basingstoke branch has been consistently positive, and that the team helps get you loaded and on your way so quickly each morning.
It’s great to know both our office and warehouse teams are making a difference, and that any rare issues have been resolved promptly by our customer service team.
We truly value your loyalty over the past 15 years and appreciate your comments on our pricing and product range. Feedback like this means a great deal to the whole team.
We look forward to continuing to support your business for many years to come.
The loading staff and service is very…
The loading staff and service is very poor. They missed my items second time and have done the same in the past
Extremely poor customer service.
7 de janeiro de 2026
Opinião espontânea
Resposta da JJ Foodservice Limited
Hello Adam,
Thank you for sharing your feedback. Our team has reviewed the situation and we can see that an item was missing – we sincerely apologise for the inconvenience this caused.
We’ve been in touch to help resolve the issue and want to assure you that we take this seriously. Your feedback will be used as a learning opportunity to strengthen our processes and training, as we remain committed to delivering a quality service.
Thank you again for bringing this to our attention. We hope to welcome you back soon at the Enfield branch.
Warm regards,
The JJ Foodservice Team
Our restaurant sources all its…
Our restaurant sources all its essentials from this supplier, covering everything from A to Z. Although their rates are above what others offer, the quality justifies the cost.
21 de dezembro de 2025
Opinião espontânea
Resposta da JJ Foodservice Limited
Dear Mimi
Thank you so much for taking the time to leave this review!
We’re delighted to hear that your restaurant relies on us for everything from A to Z – it means a lot to know that we’re supporting your operation end‑to‑end.
We appreciate your honest comment about pricing. While we’re not always the cheapest, we work hard to ensure the quality, consistency, and reliability of every product we offer. It’s great to hear that you feel the value justifies the cost.
If there’s ever anything more we can do to support you, please don’t hesitate to reach out. We’re here to help your business thrive.
Thanks again for your trust and continued support!
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