J.Lindeberg Europe Opiniões 141

ich bin eine langjährige Lindeberg Kundin und habe vor kurzem ein Tour Tech Polo , Fb Brindle in meiner gewohnten Größe S bestellt und nach Erhalt sofort die Etiketten abgenommen. Erst beim Tragen nach etwa 2 Wochen stellte ich erstaunt fest, dass die Größe nicht mehr stimmt. Das neue Polo ist 5 cm kürzer und wesentlich enger geschnitten. Leider wird man nicht darauf hingewiesen, daß sich der Schnitt geändert hat. Jetzt muss ich das Polo verschenken

J’ai commandé au moins 7 articles qui ont tous moins de 6 mois. Le pantalon est déjà décousu au niveau d’une couture , les veste et hauts ont des bouloches ou des fils qui sortent … qualité vraiment désastreuse. Dommage leur design était vraiment sympa mais j’arrête beaucoup trop cher et pas de qualité !

Great site and sale deal excellent. Pity about postage charges to UK though

Usel kundtjänst. Fick en reklamation godkänd efter seg korrespondens med veckors väntan på svar. Därefter svarar de inte hos kundtjänst så någon retursedel har inte erhållits. Hur svårt kan det vara. Skärp er!

Dålig kvalite. Flera jackor som gått sönder efter 2-3 månader. Sömn går upp på tröjor. Det är inget premiumbrand så man får vad man betalar för. Dock borde jackor över 5000kr kunna hålla. Tröjor för 2-3000kr bör kunna hålla en eller två tvättar utan att tappa färg.

Sista gången.

Tips, håll er till zara. Liknande kläder. Samma kvalitet till en bråkdel av priset.

Passar perfekt, kvalite' på min golfpike' och snabb leverans som uppskattas.
Valde medium, 172cm, 70kg.

I accidentally sent a package to J.Lindeberg’s DHL warehouse. It was entirely my mistake, and I fully accepted responsibility. I of course offered to cover all costs related to the return.

Despite this, J.Lindeberg refused to assist in arranging a return shipment. Since the package is located inside their DHL warehouse, I am not allowed to book a pickup myself, and without their cooperation, I am completely stuck.

For a premium brand like J.Lindeberg, I find this level of customer service disappointing and lacking flexibility. Mistakes happen, and I expected a more solution-oriented approach.

J. Lindeberg has a really disappointing customer service. As of today I am still missing the 2nd part of my Black Friday delivery (worth €399). Despite some back and forth with the customer service, they are unable to provide a solution for what should be a really simple use case (if orders do not arrive they should not hesitate to provide a payback or replacement order). Unfortunately, J. Lindeberg continues to delay answers and has even ghosted me - again for what should be a really simple customer anecdote. They also do not respond back on the social support channels. I will not order again or buy any products at J. Lindberg - their customer experience is really poor as a result and not matching their ambitions. It seems they have formidable problems to scale their operations. I will stick to other brands such as Peak Performance next time again which are a lot more reliable across the board incl. an easy and quick customer support.

Fantastic jacket, expensive but brilliant.

I wish I’d read reviewed before purchasing! I bought some golf shoes for my son for Christmas. They got delivered to a locker on 14th December. However the locker code was incorrect. After various calls, emails etc and to cut a long story short, I never got the shoes. It’s 11th January and I’m still waiting for a refund. J Lindeberg said they have raised a query with UPS (who have been in touch, efficiently) and will be in touch. Regardless of the UPS investigation, my goods were never received. The last time I heard from J Lindeberg was 2nd January, I have messaged them twice and still no refund or answer to my requests. I have today, reported to trading standards.

Articolo ricevuto ,ottima fattura ben curato ,trovo il tessuto di ottima qualità.grazie.

Why anyone company uses UPS is beyond me. You pay for an expensive item that is supposed to be delivered before Christmas yet UPS fail. Not only do they delay it but they won't deliver to your door, you have to travel out and pick it up. That is not free delivery as they advertise. And now because I need to return the item that UPS messed up I have to pay £6 to return it.

Ordered a jacket 27th dec, still waiting for delivery 7th Jan after two failed attempts by UPS to deliver to a q locker that I was unaware I had chosen when checking out.

Turns out the locker is closed or full after I had to escalate with UPS as they would not change to my address due to JL putting a restriction on that process.

I managed to eventually get UPS to change which was great( their customer service was good)

JL Cust service is poor, tried to contact by phone and got AI system that you cannot connect through to JL…. why put a phone number that doesn’t work on your website and paint a false picture to your customers!!?

Emailed twice and zero response for over 24 hours other than a AI generated email saying they would escalate.

Poor Cust serv… come on JL you need to make it easier for customers to contact you as you sell premium products at premium prices.

Look forward to eventually hearing from you,

Terrible experence from the start with online ordering and even the customer service response was indifferent at best. Product never arrived to where it was supposed to.

Your response is not correct, i ordered from your website and I have been dealing directly with a customer service agent from your team, that failed to resolve the issues. At every part of this, it has been poor experience after poor experience with your organisation.

Aldrig mer…Gjorde en beställning via hemsidan. Fick dock hem min beställning i två paket. Sak samma, skulle returnera mina produkter då de inte passade. Saknade en retursedel och försökte länge få tag i returavdelningen för att kunna skicka tillbaka mina paket. Efter några veckors ansträngning lyckas jag äntligen få hjälp. Jag returnerar mina produkter och får ett mejl om att min faktura har redigerats. Dock ska jag betala för en tröja eftersom den inte kommit fram!?. Har återigen försökt få kontakt med returavdelningen för att påpeka att jag returnera samtliga varor samt visa bevis för det. Får inga svar och via mejl får jag bara svar att de ska skicka vidare till rätt avdelning. Det har nu gått två veckor..helt omöjligt att ringa numret som växeln ger mig (är ej i bruk).

Hab mir dieses Jahr im Oktober, in einem heimischen Sportgeschäft,eine Winterjacke/Mantel um 400€ gekauft!
Leider bin ich sehr enttäuscht, denn die Jacke wärmt überhaupt nicht! Schlechteste Jacke überhaupt!! Und noch dazu in China produziert, was ich leider erst jetzt gesehen habe!

Le prix du pantalon de golf fabriqué à stockholm.. : 140€
Problème 2 ans : apparaissent à certains endroits, des fibres élasthane sur le genou droit mais pas sur gauche !, en dessous de la ceinture arrière...
Réponse de LINDEBERG : cela n'arrive jamais, mais cela peut arriver : "in areas exposed to friction"; problème de la réponse AI, les zones indiquées ne sont pas des zones de friction, à moins de me frotter exclusivement sur le genou droit! Dernière reco : utiliser un rasoir à tissu pour résoudre le problème, sauf que cela ne fonctionne pas sur l'élasthane. Prix haut de gamme, produit milieu de gamme, service clientèle bas de gamme.
Malus : la com sur la fabrication à STOCKHOLM résiste très mal aux étiquettes VIETNAM...

The top is not the same cut as previous tops of the exact same style (Dena) I have bought. This is misleading and the reaction to my surprise/complaint was disappointing.

Had a problem with a zipper on a jacket that cost nearly £190 sent pictures exchanged emails now nothing so stuck with a jacket that doesn’t zip up think I’ll stick with galvin green clothes