the treatment i received from Rebeca was tremendous beyond reproach from start to finish the showroom was clean tidy and the staff seemed to be enjoying their selves a great day at work thank you fo... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoBlackhouse Industrial Estate, Blackhouse Circle, AB42 1BN Peterhead, Scotland, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Brilliant experience with the team at Kia Peterhead Really went out their way to help, even arranging to pick up and re deliver my car at home, great price great service would highly recommend to an... Ver mais
A empresa respondeu
Delighted with the service from Stuart in Peterhead Branch when buying my new car. Very helpful and made the whole process easy. Good straightforward answers to my questions and very helpful.
A empresa respondeu
Bought a car remotely from them and everything was handled promptly and efficiently.
A empresa respondeu
Informações sobre a empresa
- Concessionário auto
- Oficina de inspecção
- Mecânica automóvel
- Serviço de motorista
- Concessionário de motos
- Concessionário de carros usados
Escrito pela empresa
Kia Peterhead is proud to be part of the renowned John Clark Motor Group, serving the local community and beyond. At our showroom, you’ll find a wide selection of New and Approved Used Kia vehicles, offering something for every lifestyle and budget. Come and explore the latest Kia models in person, and when you’ve found the perfect fit, one of our friendly team members will be happy to arrange a test drive for you. In addition to helping you find your next car, we also provide a range of aftersales services to support you throughout your Kia ownership journey. Whether it’s routine maintenance, repairs, or an MOT, our state-of-the-art service centre is fully equipped to keep your Kia in top condition. We’re here to ensure your experience is as smooth and stress-free as possible. To learn more about our Kia range and the services we offer at John Clark, visit us today at Kia Peterhead. We look forward to seeing you!
John Clark Motor Group
Escrito pela empresa
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Informações de contacto
Blackhouse Industrial Estate, Blackhouse Circle, AB42 1BN, Peterhead, Scotland, Reino Unido
- 01779404700
3,7
Aceitável
10 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
the treatment i received from Rebeca…beyond reproach
the treatment i received from Rebeca was tremendous beyond reproach from start to finish the showroom was clean tidy and the staff seemed to be enjoying their selves a great day at work thank you for your service Rebbecca
16 de junho de 2026
Opinião espontânea
Resposta da John Clark Motor Group - John Clark Kia Peterhead
Thank you for the 5-star review!
We're delighted to hear you had such a fantastic experience.
It's wonderful to know Rebecca provided exceptional service from start to finish and made such a positive impression. We're also pleased you enjoyed the welcoming atmosphere in the showroom and found it clean, tidy and full of a team that clearly enjoys what they do.
Thank you for taking the time to share your kind words. We'll be sure to pass your feedback on to Rebecca, who will be delighted to receive it. We hope to welcome you back again in the future!
Lesley
Very disappointed with my experience…
Very disappointed with my experience buying a car from this Kia dealership.
We were told the car was ready for collection on the Wednesday, so we travelled up on the Saturday to collect it. On arrival, we were made to complete all the paperwork before even seeing the vehicle, only to then be left waiting in the showroom for over 45 minutes.
When the car finally arrived, it was obvious it had not been cleaned properly. We were also told the AdBlue had been topped up as part of the service, yet only an hour into the drive home the low AdBlue warning light came on.
What concerns me most is that the service book had been fully stamped and ticked, stating the vehicle had been serviced and the next service was due in 12 months / 32,000 miles. However, after getting home and checking under the bonnet myself, it became clear the vehicle had not actually been serviced at all despite the book being stamped to say it had.
After initially contradicting themselves several times, they eventually arranged for the car to be properly serviced at my local Kia dealer. While that corrected the issue, it still meant a 40-mile round trip, taking a full day off work and losing a day’s wages as I am self-employed.
I asked for some goodwill compensation towards fuel and lost time, which was declined because they claimed there had been “no financial loss” as the work had eventually been corrected — despite it being work that should already have been completed before collection.
Since challenging this further, my emails have simply been ignored.
Based on my experience, once the sale is completed the customer service disappears. I would not recommend this dealership.
Obviously I still won’t hear anything back, hence why I have gone to the extent of writing this review. I really hope you’re happy with yourselves.
£36,000 on a car and this is the exact service I got. 👍
28 de março de 2026
Opinião espontânea
Resposta da John Clark Motor Group - John Clark Kia Peterhead
Dear Danny, Thank you for taking the time to share your feedback. We are very sorry to read about your experience and understand your frustration with the issues you encountered during and after collecting your vehicle.
We appreciate that purchasing a vehicle is a significant investment, and it is disappointing to hear that the preparation and handover of your car did not meet your expectations. The concerns you have raised regarding the vehicle's readiness, the servicing process, communication, and the handling of your subsequent enquiries are matters we take very seriously.
While we are pleased that arrangements were ultimately made to have the vehicle serviced, we recognise the inconvenience this caused and understand why you feel let down by your overall experience.
Please be assured that we will be investigating the points you have raised to better understand what happened and identify any areas where we can improve. A member of our team will be reaching out to you directly to discuss your concerns further.
Thank you again for bringing this to our attention. We value all customer feedback and are committed to learning from it. Many thanks, Sara
Delighted with the service from Stuart…
Delighted with the service from Stuart in Peterhead Branch when buying my new car. Very helpful and made the whole process easy. Good straightforward answers to my questions and very helpful.
23 de março de 2026
Opinião espontânea
Resposta da John Clark Motor Group - John Clark Kia Peterhead
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Stuart and the management team at Kia Peterhead.
We are delighted that your experience has been a positive one.
Kind Regards,
John
They went the extra mile selling me my…
They went the extra mile selling me my car
21 de fevereiro de 2026
Opinião espontânea
Resposta da John Clark Motor Group - John Clark Kia Peterhead
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Kia Peterhead.
We are delighted that your experience has been a positive one.
Kind Regards,
John
Great service
Brilliant experience with the team at Kia Peterhead
Really went out their way to help, even arranging to pick up and re deliver my car at home, great price great service would highly recommend to anyone
Thanks again to the service team :)
16 de janeiro de 2026
Opinião espontânea
Resposta da John Clark Motor Group - John Clark Kia Peterhead
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Kia Peterhead.
We are delighted that your experience has been a positive one.
Kind Regards,
John
Terrible after sales service
Terrible after sales service. Once they have your money they’re not interested if you have an issue. They either don’t reply to issues or try and fob you off. Avoid
16 de janeiro de 2026
Opinião espontânea
Resposta da John Clark Motor Group - John Clark Kia Peterhead
Good morning, Thank you for taking the time to share your feedback. We’re very sorry to hear how disappointed you feel, as this is not the standard of aftersales care we expect to deliver. We understand how frustrating situations like this can be, and we take concerns of this nature extremely seriously. We will investigate the issues raised thoroughly to understand what has happened and ensure lessons are learned. Many thanks, Sara
Bought a car remotely from them and…
Bought a car remotely from them and everything was handled promptly and efficiently.
9 de outubro de 2025
Opinião espontânea
Resposta da John Clark Motor Group - John Clark Kia Peterhead
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Kia Peterhead.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa
Easily 5 star service.
Easily 5 star service.
Helpful , accommodating. Excellent communication, price and service.
24 de junho de 2025
Opinião espontânea
Resposta da John Clark Motor Group - John Clark Kia Peterhead
Good Morning, Diana.
Many thanks for your review and feedback, which I will ensure is passed on to the management team at Kia Peterhead.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Resposta da John Clark Motor Group - John Clark Kia Peterhead
Hi Graeme,
Thank you for your feedback. We're truly sorry to hear that your after-sales experience was not up to standard. We aim to provide excellent service at every stage, and we regret that we fell short in your case. We are continuously working to improve our after-sales support and appreciate you bringing this to our attention.
Kind rgeards,
Lisa
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.