Great sales advice from Scott Arthur at Aberdeen Renault, who arranged a prompt test drive and quote, with focus on the car I wished to enquire about. This was very welcome as other car showrooms ofte... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoAbbotswell Road, The Autoplex., AB12 3AD Aberdeen, West Tullos Industrial Estate, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Price was good and Scott, the sales person I dealt with was excellent, including checking everything was OK after I had purchased the car. Would happily buy another car from John Clark Renault in Aber... Ver mais
A empresa respondeu
Buying a car is usually stressful but James fair weather made the entire process smooth and transparent , he went above and beyond to help me . He was patient and gave me honest advice instead of just... Ver mais
A empresa respondeu
Although we never purchased a Renault we were impressed with the service from the sales staff, especially Scott Arthur who went over the stuff the Scenic Electric had, answered any queries we had and... Ver mais
A empresa respondeu
Informações sobre a empresa
- Concessionário auto
- também em
- Concessionário de carros usados
- Concessionário de motos
- Mecânica automóvel
- Oficina de inspecção
- Serviço de motorista
Escrito pela empresa
At Specialist Cars Renault in Aberdeen, we are always delighted to welcome new and returning customers. As one of the most experienced and reputable Renault dealers in Scotland, we’re your one-stop-shop for any Renault vehicle needs. Whether you are in the market to purchase your first Renault, wanting to upgrade your existing vehicle or are looking to book your vehicle in for a service, we’re a trusted Renault dealer that will provide you with outstanding levels of customer ser
John Clark Motor Group
Escrito pela empresa
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Informações de contacto
Abbotswell Road, The Autoplex., AB12 3AD, Aberdeen, West Tullos Industrial Estate, Reino Unido
- 01224 677 800
4,6
Excelente
420 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Exceptional Customer Care from Scott Arthur
We purchased a Renault Captur last year from Specialist Cars Aberdeen despite us living just outside Dundee, as the particular model, price and colour was exactly what we were looking for. Scott Arthur was our salesman on that occasion and the process was made so easy and pleasurable that we didn't think twice as to who we would call when we needed a 2nd car.
Scott again picked out exactly what we were after and within a week we were back to collect our Arkana.
Exceptional customer care and made to feel really appreciated.
Highly recommended.
10 de maio de 2025
Opinião espontânea
Resposta da John Clark Motor Group - John Clark Renault
Hi Steven,
Wow, thank you so much for your incredible feedback! We're absolutely thrilled to hear about your exceptional experience with Scott Arthur at Specialist Cars Aberdeen. We're especially delighted that you chose to return to us, even from outside Dundee, after such a positive experience with your Renault Captur purchase.
It's wonderful to know that Scott once again found the perfect car for you, the Arkana, and that you felt so appreciated. We're so glad he made both processes easy and pleasurable. We truly value your loyalty and highly recommend Scott's exceptional customer care as well! Enjoy your new Arkana! Kind regards, Lisa
I bought a car on the 28th of April…
I bought a car on the 28th of April paid 10.5k cash which was paid the day after in full. I received the car on Saturday the 3rd of May which I was disgusted by the car inside and out the car was stinking inside. I was told to contact them on Monday as they were short staffed. I went down on the Monday and the sales man agreed that the car had not been cleaned. I paid for the autogleam which cost me £399.00 which most definitely had not been done. I felt that you had received my money and the you couldn't be bothered with me anymore.
2 de maio de 2025
Resposta da John Clark Motor Group - John Clark Renault
Hi Mrs Begg,
Thank you for reaching out. We are incredibly sorry and genuinely disheartened to hear about your experience after collecting your car on May 3rd. It's completely unacceptable that your car was delivered in such a poor condition, especially after you paid for the Autogleam service.
We sincerely apologize that the car's interior was unpleasant and that the Autogleam service was clearly not performed despite being paid for. We understand completely why you feel let down and that your business was no longer valued once payment was received. That is absolutely not the impression we ever want to give.
We deeply regret that our team was short-staffed and couldn't resolve this for you immediately when you first contacted us, and that you had to come down to the dealership to have your concerns acknowledged.
Please be assured we are taking your feedback very seriously. This falls far short of our standards, and we will be addressing this internally to ensure such an oversight in preparation and customer care never happens again.
Kind regards,
Lisa
Stuart
Stuart, the salesman was exceptionally helpful and made our purchase clear and straightforward.
27 de abril de 2025
Resposta da John Clark Motor Group - John Clark Renault
Hi Susan,
Thank you for your feedback! We're delighted to hear that Stuart, our salesman, was exceptionally helpful and made your purchase clear and straightforward. We strive to make the buying process as easy as possible for our customers. We appreciate you taking the time to share your positive experience. Kind regards, Lisa
Great experience
Great experience, easy to book in my car for its service, offered a sit and wait appointment so we walked around and then came back to sit in the snug area with seats and tea/coffee machine you can help yourself. Handover of car back to us was quick and very happy with our service
18 de abril de 2025
Opinião espontânea
Resposta da John Clark Motor Group - John Clark Renault
Good Afternoon,
Thank you so much for your fantastic review! We're thrilled to hear you had a great experience with us at John Clark Renault. We're glad you enjoyed our snug area with the tea and coffee facilities while waiting.
If there's anything else we can do to make your experience even better, please don't hesitate to let us know!
Best Regards,
Erin
Sales assistance and after care from…Scot Arthur
Sales assistance and after care from Scott Arthur
was first class.
The only criticism of Renault was there is no instruction manual provided.Yes we can print it off at our own expense - a sore point when the rest of the service provided by was very good
17 de abril de 2025
Resposta da John Clark Motor Group - John Clark Renault
Good Morning, Mr Eagles.
Thank you for taking the time to leave us your feedback. We’re delighted to hear that Scott Arthur provided first-class sales assistance and aftercare, he’ll be pleased to know he made such a positive impact.
We do appreciate your comments regarding the instruction manual. We understand that not receiving a printed copy can be frustrating, especially when the rest of the experience met your expectations. Your feedback has been noted as it's important for us to advocate for a seamless and fully supported customer journey.
If there’s anything else you need, please don’t hesitate to reach out—we’re always here to help.
Best Regards,
Erin
James Westwater was amazingly helpful…
James Westwater was amazingly helpful taking us through the motability scheme and running through how the car operates.
21 de abril de 2025
Opinião espontânea
Resposta da John Clark Motor Group - John Clark Renault
Hi Debby,
Thank you for your wonderful feedback! We're so pleased to hear that James Westwater was amazingly helpful in guiding you through the Motability scheme and explaining how the car operates. We aim to make the process as clear and easy as possible. We appreciate you taking the time to share your positive experience. Kind regards, Lisa
Scott Arthur couldn’t have been more…
Scott Arthur couldn’t have been more helpful, he answered all my questions knowledgeably and was friendly and sincere.
10 de abril de 2025
Opinião espontânea
Resposta da John Clark Motor Group - John Clark Renault
Hi Elizabeth, Thank you for your kind words! We're delighted to hear that Scott Arthur was so helpful and that he answered all your questions knowledgeably, while also being friendly and sincere. We appreciate you recognizing his excellent service. Kind regards, Lisa
Buying my new car…
Communications between departments and customers need to bee reviewed delays in purchasing my car because of poor communications
13 de março de 2025
Resposta da John Clark Motor Group - John Clark Renault
Hi David, Thank you for your feedback regarding the purchase of your new car. We're truly sorry to hear that you experienced delays due to poor communication between our departments and with yourself. This is definitely not the smooth process we aim to provide, and we understand how frustrating that can be. Please be assured that we are taking your comments seriously and will be reviewing our internal communication processes to ensure a more seamless experience for all our customers in the future. We appreciate you bringing this to our attention. Kind regards, Lisa
Resposta da John Clark Motor Group - John Clark Renault
Hi Andy,
Thank you for the excellent feedback! We really appreciate you taking the time to share your positive experience. We're glad to hear you received great service. Kind regards, Lisa
I want to thank Scott from Renault…
I want to thank Scott from Renault Garage at John Clark. I can honestly say that the experience couldn’t have been better. From the moment I arrived, Scott was incredibly helpful and made the entire process smooth and stress-free. He was easy to talk to, patient, and took the time to really understand what I was looking for without ever feeling pushy or trying to rush me into a sale for the purchase of my first car.
I’m absolutely in love with my new Renault Clio! It’s everything I hoped for and more. Scott made sure I had all the information I needed to make an informed decision, and I couldn’t be happier with the choice. Any issues with the car, I have been told to come in and get it looked at, or even if I ever have any questions - they would be happy to help! Excellent customer service from the team at John Clark Renault, and again amazing from Scott!
The whole experience was also very good, i had made the decision to buy the car on the Saturday and got to pick the car up the following Tuesday. The smoothest process you could get.
I highly recommend!!
Thank you again Scott!!
29 de março de 2025
Opinião espontânea
Resposta da John Clark Motor Group - John Clark Renault
Hi Kayleigh,
Wow, what an absolutely fantastic review! Thank you so much for taking the time to share such a detailed and glowing account of your experience with Scott at John Clark Renault. We're thrilled to hear that your first car buying journey was so smooth and stress-free thanks to Scott's incredible help.
It's wonderful to know you felt he was easy to talk to, patient, and truly understood what you were looking for without any pressure. We're also so happy you're absolutely in love with your new Renault Clio – that's exactly the kind of outcome we strive for!
We really appreciate you highlighting Scott's thoroughness in providing you with all the necessary information and the reassurance of ongoing support for any questions or issues. And getting your new Clio from Saturday to Tuesday – that's fantastic!
Thank you again for your high recommendation and for your kind words about Scott and the team at John Clark Renault. We hope you have many happy years and miles in your new Clio! Enjoy! Kind regards, Lisa
Scott Arthur made it a pleasurable…
Scott Arthur made it a pleasurable experience from start to finish....nothing was an issue to him .....I know where am going for my next car 😁
2 de abril de 2025
Resposta da John Clark Motor Group - John Clark Renault
Good Afternoon, Michael.
Thank you for the fantastic review! We’re thrilled to hear that Scott Arthur made your experience such a pleasure from start to finish. It’s great to know that nothing was too much trouble and that you’re already thinking about coming back for your next car—that means the world to us!
We’ll be sure to pass on your kind words to Scott, and we look forward to welcoming you again in the future.
Best Regards,
Erin
We had a Salesman Scott Arthur who…
We had a Salesman Scott Arthur who could not do any more for us .He is young and the respect he had for us was unreal.He made our Purchase so easy and fast. We will definitely go to John Clark for our next purchase.
2 de abril de 2025
Resposta da John Clark Motor Group - John Clark Renault
Good Afternoon, Catherine.
Thank you so much for your kind words and for sharing your experience with us! We're absolutely delighted to hear that Scott Arthur took such great care of you and made the whole process smooth and respectful. It’s especially lovely to hear how much his professionalism and attitude stood out.
We’re proud to have Scott on our team and will make sure he sees your fantastic feedback. We can’t wait to welcome you back when it’s time for your next purchase!
Best Regards,
Erin
Great service from Scott
Great service from Scott. Not pushy and provided us with time and knowledge about the car. Very happy with the service and the car.
23 de março de 2025
Resposta da John Clark Motor Group - John Clark Renault
Hi Kevin,
Thank you for the great feedback! We're delighted to hear you received excellent service from Scott. We're especially pleased that you appreciated his no-pressure approach and the time and knowledge he provided about the car. We're so happy you're pleased with both the service and your new car! Enjoy! Kind regards, Lisa
Bought a car from James Westwater
Bought a car from James Westwater, great friendly experience.
19 de março de 2025
Opinião espontânea
Resposta da John Clark Motor Group - John Clark Renault
Hi Shannon,
Thank you for your feedback! We're delighted to hear you had a great and friendly experience buying a car from James Westwater. We appreciate you taking the time to share your positive experience. Kind regards, Lisa
Scott Arthur was extremely helpful
Scott Arthur was extremely helpful, well informed on the cars we looked at and offered good advice. Very pleasant experience dealing with Scott.
10 de março de 2025
Opinião espontânea
Resposta da John Clark Motor Group - John Clark Renault
Hi J Melvin,
Thank you for your excellent feedback! We're delighted to hear that Scott Arthur was extremely helpful, well-informed, and offered good advice. It's great to know you had a very pleasant experience dealing with him. We'll be sure to pass along your compliments to Scott. We appreciate you taking the time to share your positive experience. Kind regards, Lisa
Stuart Muirhead was so helpful and…
Stuart Muirhead was so helpful and informative regarding our needs. An exceptional salesman who answers all questions and puts you at ease
23 de fevereiro de 2025
Resposta da John Clark Motor Group - John Clark Renault
Hi Aileen,
Thank you so much for your wonderful review! We're absolutely delighted to hear that Stuart Muirhead provided you with such exceptional service. It's fantastic to know he was so helpful and informative regarding your needs, and that he answered all your questions and put you at ease. We'll be sure to pass along your kind words to Stuart – he'll be thrilled to hear them. We really appreciate you taking the time to share your positive experience. Kind regards, Lisa
Excellent advice and support
Excellent advice and support for the purchase of my new car.
25 de fevereiro de 2025
Resposta da John Clark Motor Group - John Clark Renault
Hi Agustin,
Thank you so much for your kind words! We're thrilled to hear you received excellent advice and support during the purchase of your new car. Providing helpful and informative service is our top priority. We hope you're absolutely loving your new vehicle! Kind regards, Lisa
Resposta da John Clark Motor Group - John Clark Renault
Hi Dawn,
Thank you for the fantastic feedback! We're delighted to hear you received fab service and that the process was straightforward and hiccup-free. We strive to make car buying as smooth as possible, and we're glad we achieved that for you. Kind regards, Lisa
Questions answered
Scott was very attentive in answering all my questions and provided me with a comprehensive quote.
1 de março de 2025
Opinião espontânea
Resposta da John Clark Motor Group - John Clark Renault
Hi,
Thank you for your feedback! We're pleased to hear Scott was so attentive and provided you with a comprehensive quote, answering all your questions. We strive to offer thorough and helpful service, and we're glad Scott met your expectations. Kind regards, Lisa
I purchased a used car from Renault…
I purchased a used car from Renault Aberdeen and I am very happy with the experience. I dealt with Scott who was very helpful throughout, and I am really happy with my purchase.
15 de fevereiro de 2025
Opinião espontânea
Resposta da John Clark Motor Group - John Clark Renault
Hi Nicholas,
Thank you so much for your wonderful review! We're thrilled to hear you had such a positive experience purchasing your used car from Renault Aberdeen, and that you're so happy with your purchase. We'll be sure to pass along your compliments to Scott – he'll be delighted to hear it. We really appreciate you taking the time to share your feedback, and we hope you enjoy your new car for many miles to come! Kind regards, Lisa
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.