Phenomenal customer service from Harriet and James , as good as ive ever had and im now in my 60s. Nothing was too much bother and all aspects fully explained and a joy to deal with. After my wife pu... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoBalmoral Business Park, Wellington Road, AB12 3JG Aberdeen, Scotland, GB
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Leia as opiniões dos outros
I was dealing with one sales person. Reserved the car. Was given finance details which I chose not to accept. Phoned after 48 hrs to make sure the car was still available to me. Explained I was org... Ver mais
The salesperson was honest when speaking to us about new and used cars. Answered any questions in full and was very helpful when we took our dog up to help decide what type of mini we were going to pu... Ver mais
A empresa respondeu
An excellent first discussion with Harriett Bryant, about the Mini we were interested in. Time taken to build the car on line, which made our final decision easy and thereafter place an order.... Ver mais
A empresa respondeu
Informações sobre a empresa
- Concessionário auto
- também em
- Concessionário de carros usados
- Concessionário de motos
- Mecânica automóvel
- Oficina de inspecção
- Serviço de motorista
Escrito pela empresa
Visit John Clark MINI located in Balmoral Business Park on Wellington Road, proud to be part of the family run John Clark Motor Group in Scotland. Our state-of-the-art showroom in Aberdeen has a wide range of new and Approved Used MINI cars for sale, as well as an abundance of aftersales services and maintenance packages. Whether you are a new or returning customer, we are happy to welcome you to our MINI dealership. Our dedicated staff are happy to guide you through our superb MINI stock and answer any questions or queries You may have, as well as accompany you on a test drive in the model of your choice. We also provide several aftersales services for our service centres. Our qualified MINI trained technicians will get you back on the road before you know it by only using MINI approved parts, meaning you have complete faith that we will return your car to its pristine condition. To find out more about MINI and the service John Clark MINI provide, come and visit us today. We can’t wait to see you.
John Clark Motor Group
Escrito pela empresa
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Informações de contacto
Balmoral Business Park, Wellington Road, AB12 3JG, Aberdeen, Scotland, Reino Unido
- 01224 335555
4,8
Excelente
267 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
They collected car when I was unable to…
They collected car when I was unable to drive
11 de julho de 2023
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning Heather,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Prompt and efficent service.
12 de julho de 2023
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning George,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Disliked the finding of broken spring…
Disliked the finding of broken spring not being elevated with Audi. Spring should not have failed on such an age of car that has not been subjected to aggressive driving.
3 de julho de 2023
Resposta da John Clark Motor Group - Mini Aberdeen
Hi Mr Desmond,
I am so sorry to hear you are not fully satisfied with your recent visit to Aberdeen Audi. Unfortunately, your review has come through to our MINI Aberdeen branch so we can not pass your feedback on to the correct team.
If it is possible for you to change the location of your review it would be much appreciated,
Kind regards,
Kate
I had a very positive experience buying…
I had a very positive experience buying a second hand BMW from John Clark Motor Group who were very communicative on the selling process. More importantly they were responsive and positive to deal with in terms of aftercare to ensure I had peace of mind as a customer and resolved a minor issue I came across in a fair and reasonable manner. Therefore I would be happy to purchase a future vehicle with this company and would recommend to others.
30 de junho de 2023
Opinião espontânea
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning David,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Thanks Jason
Very Good Communication, Excellent Work, Knows his stuff. I recommend it to everyone. Rapid and Professional.
Excellent quality! Superior delivery.
Thanks to Jason Andrews from MINI Aberdeen, UK.
10 de maio de 2023
Opinião espontânea
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Jason and the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Purchase of new car
Made the process of buying my new car simple for me from initial ordering to date of pick up. Handover for my new car well explained and pairing the features to my mobile all done before I drove away.
23 de abril de 2023
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning Ms Sim,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Work was carried out on my vehicle…
Work was carried out on my vehicle without my approval. I sent my daughter in to see if they had a locking wheel nut key that would fit my car or to order one and also to buy a new set. John Clark carried out the work themselves and charged me for the privilege. I should also add that when my car was in for a service last year, they serviced it but forgot to mention that my MOT had ran out.
21 de maio de 2023
Resposta da John Clark Motor Group - Mini Aberdeen
Hi Mr L,
I am sorry to hear you are not happy with your recent experience, unfortunately as you have not provided your name we cannot reach out to you directly to help with a resolution.
We would like to have a better understanding about your experience. Please reach out to us at 01224 335555 at your earliest convenience and we will do our best to resolve this with you.
Kind regards,
Kate
John Clark Motor Group
The sales rep was fantastic couldn't be…
The sales rep was fantastic couldn't be any more helpful, made the whole experience really good from first call to collecting the car.
2 de abril de 2023
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning Christopher,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Resposta da John Clark Motor Group - Mini Aberdeen
Good Afternoon Philip,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Easy purchase
Easy purchase - did the deal, ordered the car and delivered in 6 weeks
31 de março de 2023
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning Charlie,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Always friendly
Always friendly, they drop me off in town if there is no loan car available. Always do a great job, they blow Inverness BMW out of the water.
18 de abril de 2023
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning Mr Bedson,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
A great service
A great service, so efficient and video informative. Made everything easy
20 de abril de 2023
Resposta da John Clark Motor Group - Mini Aberdeen
Good Afternoon Brenda,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Mini major service
I used John Clark to service my Mini. After making the booking I had to rearrange at short notice, which they did without any problems. I was kept updated during the day and the assistant was very pleasant when I went to collect the car.
17 de abril de 2023
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Very helpful in fixing an outstanding…
Very helpful in fixing an outstanding issue.
19 de abril de 2023
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning Andrew,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
I was impressed with the service…
I was impressed woth the service overall. However, following an incomplete update to the SatNav on my vehicle , I am currently without this facility. I would expect that prior to releasing the vehicle, this should have been functionally checked by the supervisor. The issue is currently being resolved, although 10 days have now passed since i reported the fault and a full resolution has not been met as yet!!
31 de março de 2023
Resposta da John Clark Motor Group - Mini Aberdeen
Hello Andrew,
Many thanks for your review which I have passed on to our team at MINI.
Kind regards,
Julie
Great customer service
Staff treated my car and myself with genuine interest and care. Luved the use of the Audi Cam, I appreciated the no hard sell to get additional work done at that time. I will return. Indeed I'll probably buy my next car from there.
29 de março de 2023
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning Lorraine,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Very smooth efficient service
Pick up and return went smoothly. Found staff, especially Clara very helpful and answered my inexperienced questions most efficiently. She is a valued member of your staff.
9 de abril de 2023
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning Barbara,
Many thanks for your review and feedback, which I will ensure is passed on to Clara and the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Friendly, helpful, professional staff
Friendly, helpful staff. Lovely, stylish, welcoming showroom.
10 de março de 2023
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
They really good at what they do as I…
They really good at what they do as I took my car too a few garages and they could not do it and charged me massive amounts of money but John Clark very good value for money
10 de abril de 2023
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning Calum,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Harriet made the whole experience…
Harriet made the whole experience simple, well done
25 de março de 2023
Resposta da John Clark Motor Group - Mini Aberdeen
Good Morning Alan,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
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