JT Hughes Group Opiniões 

207
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Having had Hyundai cars for many trouble free years we had a breakdown and had to call out the AA. They couldn't fix it so we got it to JT Hughes in Shrewsbury and under the guarantee we were taxied... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Shannon looked after us through all the procedure etc, when we returned to J T Hughes for our fourteenth Honda and in this instance our fourth CRV. The driving experience and comfort levels are top dr... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Such a waste of time. Typical of today's unprofessional motor trade, advertising on their own website and Hyundai UK, cars which have been sold months ago! What could be easier than keeping your ow... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Myself and my partner were looking for a new car and the only day we are both free is a Sunday. We visited two other car dealers on Sunday morning before deciding to go to this one but unfortunately... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Concessionário auto
  2. Serviço de motorista
  3. Concessionário Honda
  4. Concessionário Hyundai
  5. Concessionário Kia
  6. Concessionário Mitsubishi

Escrito pela empresa

Buy a car on your terms. Online or at our dealerships. You decide! JT Hughes is an official franchise and agent in Shropshire and Mid-Wales for Honda, Kia, Hyundai, INEOS Grenadier (Agent), XBUS (Agent), Mitsubishi (Official Service Centre), Isuzu and Ssangyong. SALES - Here at JT Hughes, we strive to make your experience easy and simple. Whether you're looking for the perfect new vehicle or a great deal on a low-priced or low-mileage used car, we want the process to be seamless. SERVICING - When it comes to servicing and repairing your car, we strive to offer the best care and maintenance for your vehicle. We want to keep your car running smoothly for a long time. OUR PROMISE - Here at JT Hughes, we promise to look after you. That's all there is to it. Of course, the best way to see for yourself the distinct experience you'll have at JT Hughes is to browse our selection of new Honda, Hyundai, Kia, Isuzu, Ssangyong, Grenadier and XBUS vehicles, as well as a huge selection of great quality, used cars available from all JT Hughes dealerships in Shropshire and Mid-Wales.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

207 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 77% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(207)

16 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Top quality staff

Top quality staff, very professional and very knowledgeable. Always a pleasure to deal with JT Hughes Newtown staff, 3rd vehicle I've purchased from them, I will most likely get the next one from here too. All staff should be commended for their excellent customer service.

2 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I had a great buying my new car

I had a great buying my new car. The firm offered a 24 hour test drive which meant we could relax and see how the car drove without feeling any time constraints or pressure. We got really good advice and care from Dan who always showed excellent knowledge of the car and was always supportive and not pushy. He talked us through the different purchase options and was really good at explaining technical things in a really clear way. Would thoroughly recommend

2 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic Company

Salesman Jack Coleby was fantastic from start to finish
JTHughes are a fantastic company to deal with and i wouldn’t hesitate in recommending them to freinds and family
Will be returning for any car purchases in the future

24 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

undriveable car

Bought car end of Feb, sunroof was leaking had to wait a month to get it fixed, as I was driving home post fix the emissions engine light came on, when i called the dealership was told to drive around for a few days as the fault should go, called them back as my car had 500miles before it stpped working, I explained the issue and was told they can't/wont fix my car cause they don't deal with adblue, and to contect the warranty company and sort it myself, shocking after care/customer service. I have been unable to use my car for the last 6 weeks and out of pocket hundreds of pounds, to fix it

27 de junho de 2025
Opinião espontânea
logótipo da JT Hughes Group

Resposta da JT Hughes Group

Hi Paula
Thank you for taking the time to share your feedback, we are very sorry to hear about your experience.
We take your concerns extremely seriously and are disappointed to learn about the issues that you have faced with your vehicle and the service received. This is certainly not the level of aftercare we aim to provide.
Please contact Andrew Scott, our Aftersales Manager, as a matter of urgency on 01952 200999 so we can fully understand the situation and work to resolve it as quickly as possible. Your satisfaction is important to us, and we would appreciate the opportunity to put things right.
We look forward to hearing from you soon.

Classificada 5 em 5 estrelas

Expert Advice

A great service from the sales force. Importantly, as a business, we also had very good advice on the right vehicle and our purchasing options.

The vehicle itself is everything we hoped for and expected it to do. Very pleased indeed.
Gary & Seona Loveman, The Britannia Inn, Aberdyfi.

4 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

A problem solved

Overall, a good experience with JT Hughes, until the day of collection.
I was on my way to collect the car at the prearranged time, when I received a phone call to inform me that the salesman who had sold us the car was no longer working for JT Hughes, and that because of a technical glitch at Honda UK., the car would not be available until some unspecified time. Apparently, Honda were unable to release the final handover document despite the car being fully paid for, registered and ready for collection. JT Hughes rescued the situation by providing us with a courtesy car until Honda had sorted out their problem. I have marked JT Hughes '5 stars' because I found their salesmen helpful in the face of Honda's problem. It was all finally resolved in the afternoon of the collection day.

12 de junho de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Nudging ***** but not quite there!

The award was to reflect that in the end, our car was supplied as ordered and we are very pleased with the Hyndai Kona Ultimate Lux Pack - but the level of communication could have been much better - there was way too much to-ing and fro-ing, emails and phone calls. And an item ordered not available in the car on collection.
A useful service would be to arrange a week or so after taking delivery, a further "training" session to iron out any issues with regards to the technology - I arranged this and the team efficiently dealt with my many queries - for which, many thanks.

11 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Very helpful gave a good explanation of…

Very helpful gave a good explanation of the basic controls of the vehicle and was not put under any pressure.The test drive was excellent Ihad the car for about an hour and was able to drive it where ever I wanted. The overall experience at the Telford branch was excellent

28 de maio de 2025
Opinião espontânea
logótipo da JT Hughes Group

Resposta da JT Hughes Group

Hi Michael, Thank you so much for your kind words. We are delighted to hear that you had a positive experience at our Telford branch. It is great to know that you felt comfortable during the test drive and that our team was able to clearly explain the vehicle's features without any pressure. We are glad you had the time and freedom to fully experience the car — that's exactly the kind of service we aim to provide. We hope to see you again soon.

Classificada 5 em 5 estrelas

Absolutely awesome experience buying my…

Absolutely awesome experience buying my new car. No fuss, straight forward and very pleasurable. Kyle was amazing and really love my new car. Thank you so much

6 de junho de 2025
Opinião espontânea
logótipo da JT Hughes Group

Resposta da JT Hughes Group

Hi Lee, Thank you for your fantastic review. We are pleased to hear that you had such a smooth and enjoyable experience buying your new car. Kyle will be delighted with your kind words, he will be thrilled to know he made such a positive impression. Enjoy every moment with your new car and thanks again for taking the time to leave this review.

Classificada 5 em 5 estrelas

The attitude and helpfulness was first…

The attitude and helpfulness was first class, this is my 2nd car from Telford.

30 de maio de 2025
Opinião espontânea
logótipo da JT Hughes Group

Resposta da JT Hughes Group

Hi Ms Thompson, Thank you for your continued support and for taking the time to leave such a great review!. Its lovely to hear that you found our attitude and helpfulness to be first class. It means a lot to us that you have returned for your second car from our Telford branch — we truly appreciate your loyalty. Enjoy your new vehicle, and we look forward to seeing you again in the future.

Classificada 5 em 5 estrelas

Excellent service and knowledgeable…

Excellent service and knowledgeable about the cars

3 de junho de 2025
Opinião espontânea
logótipo da JT Hughes Group

Resposta da JT Hughes Group

Hi David, Thank you so much for your kind words. We are thrilled to hear you had an excellent experience and found our team knowledgeable. We appreciate your support and hope to see you again soon.

Classificada 5 em 5 estrelas

Brilliant service

Customer service was excellent, car service was excellent, I would recommend the Honda service centre to service your car.

8 de junho de 2025
Opinião espontânea
logótipo da JT Hughes Group

Resposta da JT Hughes Group

Hi Axel, Thank you for your review. We are pleased to hear you had an excellent experience with both our customer service and your car service. Your recommendation means a lot to us. Thanks again.

Classificada 5 em 5 estrelas

Excellent service and communication

Excellent service and communication. Sorted out the problem with little to no fuss.

9 de junho de 2025
Opinião espontânea
logótipo da JT Hughes Group

Resposta da JT Hughes Group

Hi Chris, Thank you for your feedback, We are pleased to hear that our team provided excellent service and clear communication. It is always our goal to make the process as smooth and hassle-free as possible.

Classificada 5 em 5 estrelas

Very pleased with the service following…

Very pleased with the service following an unfortunate incidence. The Top Man saw me looking around at a replacement and he found me one straight away. he then persuaded my wife… job done.

6 de junho de 2025
Opinião espontânea
logótipo da JT Hughes Group

Resposta da JT Hughes Group

Hi Arthur, Many thanks for your review, Its great to hear that the team delivered a high standard of customer customer to you.

Classificada 5 em 5 estrelas

Hyundai Kona

Had a great buying experience from start to finish with Oliver. He was very helpful. Thank you very much!

31 de maio de 2025
Opinião espontânea
logótipo da JT Hughes Group

Resposta da JT Hughes Group

Hi Ewelina, Many thanks for your excellent review. Its great to hear that Oliver delivered a high standard of service to you. He will be delighted with your kind words. Thanks again.

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