JUSTPOLES- Curtain poles and Curtain Tracks Opiniões 

433
•
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Initially overwhelmed with the choice of fabrics, Abby patiently guided me through all options and even allowed me to take fabrics home. Andrew came to measure up and explained fitting options. La... Ver mais

Classificada 5 em 5 estrelas

I purchased two sets of curtain poles in black nickel. After a few months the poles became scratched and corroded from the curtain eyelets, which was unexpected. On contacting Andrew at just poles he... Ver mais

Classificada 5 em 5 estrelas

The service at Just Sew (JustPoles) was fantastic. Donna who served us was extremely knowledgeable about the range of curtain poles available and helpful with her suggestions and ideas. The order p... Ver mais

Classificada 5 em 5 estrelas

I was looking for some curtain pole supports which I knew the manufacturer had discontinued. I asked their customer service to make sure their stocks were of the "old type" rather than the new ones. I... Ver mais

Informações sobre a empresa

  1. Designer de interiores

Escrito pela empresa

Just Poles are a UK based curtain pole and curtain track specialist. Our website is the UK`s largest online retailer of quality curtain poles and curtain tracks. We also manufacture bespoke curtains and soft furnishings. Our retail shop is based in the North East and offers the largest selection of top quality brand names such as Silent Gliss, Galleria, Alison Davies, Resina Design, Advent Designs, Byron and Byron, Lawson Johnston, Regency, Jones, Hallis Hudson, Rolls, Opus Studios, Speedy, Swish, Kestrel, Charles Rowley, Museum, Walcot House and many more. We also have a fantastic range of Tiebacks and trimmings to choose from. Visit our retail shop to see for yourself, a Huge display of curtain poles and curtain tracks. View Our Latest Collections Here. Browse by category, Manufacturer or if you are looking for a particular pole or track use our Search Feature. If you can`t find what you are looking for or need a little bit of advice please Contact us and one of our fully trained staff will be happy to help.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

433 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 50% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(433)

9 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Ideal product

Found this site on line searching for a net curtain rod nearly 3 metres long, this was the only site that came up with a tension rod that would fit. Took a little longer than I had hoped for to arrive, but within the timescales given on their website.
Put it up today with the additional support hooks, perfect fit, and much sturdier than the last one I had from another Company which is no longer available.

7 de setembro de 2013
Opinião espontânea
Classificada 5 em 5 estrelas

Very satisfied customer.

Telephone staff were very helpful.Website was great and easy to communicate through.
I have received my order and delighted.
Samples were very useful ( must remember to send them back on Monday!)

7 de setembro de 2013
Opinião espontânea
Classificada 5 em 5 estrelas

Super service......

Rang on Friday & ordered Harrison-Drape-white-curtain-rails to replace what we had like for like, which I cannot source from any shop locally.....
They arrived beautifully packed very promptly on the Monday..... job done!

7 de setembro de 2013
Opinião espontânea
Classificada 5 em 5 estrelas

The choice and quality of the product is excellent.

This is the third time I've used Justpoles and been very happy with the website, choice and quality every time. The only comment I have is, although the delivery was within the 10 to 12 days maximum delivery period, with the speed of some other sites such as Amazon, you get used to products appearing on your doorstep within days. If you build this in to your program then no complaints, and I would recommend Justpoles to anyone.

5 de setembro de 2013
Opinião espontânea
logótipo da JUSTPOLES- Curtain poles and Curtain Tracks

Resposta da JUSTPOLES- Curtain poles and Curtain Tracks

Hello Mr Marjoram
Thank you for the review, and we do appreciate that some of our products can take 10-14 working days to be delivered. The curtain pole you ordered is a fully made to order pole and a bespoke order, and it does have an increased lead time. The companies such as Amazon deal in items that are quick turn around and unfortunately they make the internet seem like a next day service.
But again thank you for the honest and informative review, and look forward to you returning.
Kind Regards
Justpoles Sales Team

Classificada 1 em 5 estrelas

Appalling delivery time/cost

I paid £7.50 to have curtain holdbacks delivered, and it took them 9 days to deliver them. Homebase sell a very similar product for £8 - considering the holdbacks cost me £20+, I am disgusted - not to mention the poor attitude from the staff when you phone them! Will never bother again, waste of time and money.

1 de setembro de 2013
Opinião espontânea
logótipo da JUSTPOLES- Curtain poles and Curtain Tracks

Resposta da JUSTPOLES- Curtain poles and Curtain Tracks

Hello Mr Walker
We have checked your order and there seems to have been a slow delivery but this was due to the bank holiday
22-8-13 Order placed
29-8 -13 Order dispatched, this was the 5th working day..
The products that you have seen in Homebase are not the ones that you have purchased, but a far inferior copy, which are cheaper because of that reason.
We have spoken to the advisors that took the phone calls from your wife, and we did advise that the delivery was slightly delayed, but was immanent to be delivered, we also left voicemails to re-iterate the delivery.
Most of our deliveries are within 3 working days, unfortunately yours took slightly longer, and we do apologise.
Regards
Justpoles Sales Team.

Classificada 5 em 5 estrelas

Fast delivery after good customer service

I was looking for some curtain pole supports which I knew the manufacturer had discontinued. I asked their customer service to make sure their stocks were of the "old type" rather than the new ones. I immediately received a photo of the items in question with a tape measure so show they were the type I was looking for. After ordering they arrived as soon the post would allow. Good swift service followed by good swift delivery; what else do you need?

24 de agosto de 2013
Opinião espontânea
Classificada 5 em 5 estrelas

Good people, expert advice, great prices

Although the website is relatively easy to navigate, I needed a bit of a bespoke pole. No problem, just called their sales people who sorted my request and emailed confirmation within a few minutes.
Order placed and pole and fittings received within a couple of days!

24 de agosto de 2013
Opinião espontânea
Classificada 5 em 5 estrelas

Extremely helpful and friendly

I was very impressed with the huge selection of poles. I have never seen such an extensive display and was really spoiled for choice. Donna was very helpful and even allowed me to bring samples home before making my decision.

22 de agosto de 2013
Opinião espontânea
Classificada 3 em 5 estrelas

Slow delivery and can see no reason why telescopic poles are used when there are single poles of the same size.

Found website cumbersome to use. Had to seek advice, then made to return to website to order, managed to order wrong products because when you are trying to order several curtain rails you have to make sure you select the right rail, as when I checked I ordered different rails. I did seek advice and didn't find the first advice helpful, I had to go back and probe to get the information I wanted. I did not want telescopic poles and so I had to juggle my poles to ensure that if I had a telescopic pole it would join at the centre point. Also bought an extra rail to replace a telescopic rail to avoid the join being off centre but disappointed to find that the curtain rings on the 19 mm rail was not the same size as the extra rings provided for a 19 mm rail. I ended up with 3 different sizes of rings, so had to order more rings and pay extra postage.

Delivery time was quite slow.

18 de agosto de 2013
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service and product.

Although informed that extension brackets were out of stock just after order was placed, whole order was still delivered in 1 week.
Very pleased with Jones Cathedral 30mm poles. Have seached for a long time to find a range with brackets long enough to let curtains clear a large window seal. Their extension brackets are ideal

18 de agosto de 2013
Opinião espontânea
Classificada 4 em 5 estrelas

Efficient but postage cost on small order excessive

Looked for specific curtain hook and found it on site. Ordered small box and charged almost 50% of order cost for postage via Royal Mail to Edinburgh.

14 de agosto de 2013
Opinião espontânea
logótipo da JUSTPOLES- Curtain poles and Curtain Tracks

Resposta da JUSTPOLES- Curtain poles and Curtain Tracks

Hello Mr Patience
Thank you for the review, and we take your comments seriously. We have a 2 stage shipping cost, £4.95 for small items via royal Mail, or £7.50 via private carrier, these two methods are our standard charges. As your order was £10 the shipping cost would seem to be a high ratio to your purchase, but we have the cost of postage and packing that needs to be accounted for.
Kind Regards
Just Poles Sales Team...

Classificada 5 em 5 estrelas

Reliable, good range of products at good prices

I ordered some poles online, good prices, easy website to navigate. They were delivered just outside the timeframe given, but when I phoned, I spoke to a really helpful assistant who phoned me right back to say they were on their way.

14 de agosto de 2013
Opinião espontânea

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