I’ve been using the Moonlight and Sunlight oils for many months. I love how they moisturise my skin without leaving it overly oily. If I need a little more moisture, I’ll add a small amount of Richie... Ver mais
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I’ve been using the ‘pot of gold’ for a few years now, I’m probably on my third purchase. It lasts for ages. I love the balmy consistency, it thoroughly cleanses my combination skin leaving a squeaky... Ver mais
The product are nice however I really wanted to improve my uneven skin and sun damage skin and i have been using this product for over 4 weeks and it hasn’t improved , any further advice
I have been buying Karmic skincare for a few years now. I particularly like the Sunlight and Moonlight serums, which are so moisturising, and non greasy. The Pot of Gold cleanser is lovely, and thei... Ver mais
4,3
Excelente
209 opiniões
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The products are awful with terrible…
The products are awful with terrible smell and left my skin itchy and sore for days / have tried to contact them at least 8 times but no response / this company is appalling and their packaging is so cheap and nasty, plastic container. DO NOT BUY. I have gone through my credit company to get my money back.
4 de outubro de 2024
Opinião espontânea
There are better businesses to invest your money in
I am writing this review here incase my review from their website/other sm is removed. I wish I had read Angelica's review below before I wasted my money
I bought a kit and the products stained my skin. On contacting the company I was told I cannot return the products (even the unopened/unused ones) because I bought a kit, I was told as a first time customer I should have bought 1 or 2 products to test it on my skin.
at checkout, you are lured into buying more products as the more u buy, the more discount u get. so the logical person will look at what is cheaper, buying the products separately or in a kit. this is the trap I fell into. after reading all the positive reviews I went all in. so I am now £129 out of pocket. customer services claimed my initial email had gone to their junk and they have now stopped responding to my emails.
20 de setembro de 2024
Opinião espontânea
Resposta da Karmic Skin
Hi Jasy,
Thank you for your review, and we’re truly sorry that you’ve had this experience. We completely understand your frustration and would like to clarify a few points.
As mentioned previously in our email to you, our return policy excludes bundles/kits because we’ve had to manage instances where these were abused. We faced multiple instances where customers ordered full kits, tried all the products, and returned them simply because they didn’t like them. This forced us to implement a stricter policy on bundles, as we cannot resell opened products, and it’s not financially sustainable for us to accept returns on six items.
While we do offer a satisfaction guarantee, which is quite rare for a skincare brand, it’s designed to encourage customers to try 1 or 2 products before committing to more. Our bundles are heavily discounted for those who are familiar with the products and looking for a cost-effective way to purchase them.
We don’t intend to “trap” customers, and we believe our bundles provide great value for those who are already familiar with our products. While we understand this situation is frustrating, we have to be firm in our policy and fairly apply it to all. Hence we are unable to process a return in your case.
We did mention that your original email was missed in our spam folder, but we have been responding and clarified our position. We always aim to be transparent, and we’re sorry that we haven’t been able to meet your expectations.
Best regards,
Karmic Skin
This company has terrible customer…
This company has terrible customer service, I have contacted them on numerous occasions regarding a return and refund which is specified on their website as 30 days, they have not replied or even acknowledged my emails, sent to two specific addresses or Instagram DMs.
Avoid at all costs!
27 de junho de 2024
Opinião espontânea
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