Kerseys Solicitors Opiniões 166

TrustScore: 3.5 em 5

3,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Jenny Dawson ably supported by Claire Ryan facilitated the purchase of a dormer bungalow, quickly followed by the sale of our bungalow. They moved things along at a steady pace, helped us resolve issu... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic service from Kerseys, Friendly, helpful and informative. Especially due to the circumstances, they were very professional, knowledgeable and helped me understand every step of the process,... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

So glad we decided to use Brian at Kerseys. Selling and buying a house is never stress free but Brian's professional manner helped to make things go as smoothly as possible. Always contactable and alw... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Just telephoned Kerseys to ask for an appointment to get legal advice regarding Wills, houses left in trust and care home fees et cetera and was told to ring citizens advice. Really ?? Unbelievable! A... Ver mais

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Informações sobre a empresa

  1. Advogado
  2. Serviços jurídicos

Escrito pela empresa

Kerseys Solicitors are a leading law firm with a rich heritage of providing tailored commercial and private legal services to individuals, families and businesses. We are specialists in Commercial, HR Services, Family, Mediation, Probate and Trusts, Wills and Powers of Attorney, Dispute Resolution, Employment, Conveyancing. Kerseys Solicitors offer a flexible service, you can visit our web site to obtain an online quote for moving home, creating a Will or an LPA and use our free Online Family Tool to obtain guidance on your pathway and options to you. Visit our web site and chat with us or request a call back providing us with details of your availability and a preferred date and time to be contacted and we will do our best to meet your requirements. Not all lawyers are 9 to 5, we offer flexible pre-arranged telephone/virtual appointments to service your needs where we can.


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

166 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 83% das suas opiniões negativas

Geralmente responde em 14 horas

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Classificada 5 em 5 estrelas

Excellent experience with Kerseys…

Excellent experience with Kerseys Solicitors. Annalie is the Solicitor I dealt with.
Very efficient and professional. Would highly recommend.

28 de junho de 2024
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Resposta da Kerseys Solicitors

Thank you so much for your 5 ⭐ review! We work hard to give the best service that we can and we appreciate feedback.

I will pass your positive comments and feedback on to Annalie King, head of our Employment Law team

Classificada 5 em 5 estrelas

Conveyancing

Excellent service with someone always available at the end of the phone, or if required in the office. A smooth and positive experience.

17 de maio de 2024
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Resposta da Kerseys Solicitors

Thank you so much for your 5 ⭐ review! We work hard to give the best service that we can and we appreciate feedback.

Classificada 5 em 5 estrelas

Very helpful and efficient

Very helpful and efficient. So much attention to detail and excellent value.

2 de maio de 2024
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Resposta da Kerseys Solicitors

Thank you so much for your 5 ⭐ review! We work hard to give the best service that we can and we appreciate feedback.

Classificada 5 em 5 estrelas

Best Local Solicitors

I had the pleasure of working with Annalie King and Rosie Brightly during an employment issue which was complex. I cannot speak highly enough of them exceptional service provided by both. Annalie is extremely knowledgeable and made me feel at ease straight away through a difficult time.

Annalie and Rosie stayed attentive throughout even with tight deadlines and different challenges we faced. They guided me through all my (many) questions and helped me to feel more knowledgeable about the process.

Annalie went above and beyond to ensure I had the best outcome for myself. Her expertise and dedication made that achievable.

I would highly recommend Annalie and Rosie! Thank you Again!

30 de abril de 2024
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Resposta da Kerseys Solicitors

Thank you so much for your 5 ⭐ review! We work hard to give the best service that we can and we appreciate feedback.

I will pass your positive comments and feedback on to Annalie King and Rosie Brighty in our Employment Law team.

Classificada 5 em 5 estrelas

My sale and purchase

I can’t give enough praise to Debbie Brooks in your Ipswich office. She helped me with both my sale in Essex and my purchase in Suffolk. She helped me every step of the way and kept me well informed on both the sale and purchase. Thank you so very much, Debbie.
Lesley

16 de abril de 2024
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Resposta da Kerseys Solicitors

Thank you so much for your 5 ⭐ review! We work hard to give the best service that we can and we appreciate feedback.

I will pass your positive comments and feedback on to Debbie Brooks and her team.

Classificada 5 em 5 estrelas

estate of our dear uncle John

we live near manchester and were not able to get down to ipswich, so Kerseys handled everything for us, from start to finish. they kept us informed at every stage of proceedings. we left it all to them and it was much appreciated. thank you.
regards,
Joan and Allen Berry

12 de abril de 2024
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Resposta da Kerseys Solicitors

Thank you so much for your 5 ⭐ review! We work hard to give the best service that we can and we appreciate feedback.

I will pass your positive comments and feedback on to our Private Client team.

Classificada 5 em 5 estrelas

Highly recommend

Polly and Rosie have been amazing from start to finish with an employment issue i had.
I would highly recommend Kerseys for the knowledgeable and compassionate help I received.
The service was prompt and everything was explained to me every step of the way making the process for myself much less stressful.
Thank you for your help!

9 de abril de 2024
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Resposta da Kerseys Solicitors

Thank you so much for your 5 ⭐ review! We work hard to give the best service that we can and we appreciate feedback.

I will pass your positive comments and feedback on to Polly & Rosie in our Employment Law team.

Classificada 1 em 5 estrelas

Am I being ghosted?!

To be clear from the start, I am not a Kerseys customer nor have I used their services but I was involved in a sale where my purchaser used this solicitors so think the experience is important to anyone in the position. I have seen lots of negative reviews from others where Third Parties have complained and how they always look out for their clients best interested... I don't buy it!

I will never do a sale where Kerseys are involved in the chain. The complete lack of response from Kerseys to proceed with my sale was disgraceful. They sat on information for 3 weeks without sharing anything with their client whilst ignoring all correspondence from my solicitor. It was made clear that we had a hard deadline and this was agreed with their client however Kerseys did everything they could possibly do to delay the sale.

Kerseys must have a limit on how often they can reply to emails and a delay send as all responses seemed to come through at 5pm just as most solicitors close up for the night. Add the fact that they get a response early the next morning, nothing until the end of the day.

There is no other profession in the world where ignoring someone for 3 weeks and doing nothing (to the point I even have the buyer (their client) on the phone saying they don't know what to do because their solicitors are not progressing the sale), would be acceptable.

Good luck if you have Kerseys as a Third-party solicitor or are considering using Kerseys as your solicitor. I thought Ross Coates Solicitors were bad, but Kerseys sank to a new low! Never will I deal with these people again, and I would rather have a sale fall through than put up with this again!!!

29 de fevereiro de 2024
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Resposta da Kerseys Solicitors

I am sorry that this was your experience. Kerseys regularly receive excellent reviews from our clients. If our client was experiencing difficulties in the way you describe I would have expected them to have raised this with us direct. Kerseys strive to be proactive and to ease the stress of moving house.

Classificada 5 em 5 estrelas

Highly recommended…

Debbie Brooks and her team made my experience of house buying very smooth from the start till the finish. They answered all my questions to my satisfaction.

26 de outubro de 2023
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Resposta da Kerseys Solicitors

Thank you so much for your 5 ⭐ review! We work hard to give the best service that we can and we appreciate feedback.

I will pass your positive comments and feedback on to Debbie Brooks and her team.

Classificada 5 em 5 estrelas

Highly recommended Employment Law solicitor…

I needed an Employment Law solicitor and Annalie was recommended to me. Annalie, and her secretary, Jenny, were extremely efficient and helpful. Big thanks to Annalie for explaining everything in simple terms and her affability.

4 de março de 2024
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Resposta da Kerseys Solicitors

Thank you so much for your 5 ⭐ review! We work hard to give the best service that we can and we appreciate feedback.

I will pass your positive comments and feedback on to Annalie King and her Employment Law team.

Classificada 5 em 5 estrelas

Excellent and compassionate service

Annalie King was an incredibly insightful and supportive solicitor. She was factual, knowledgeable and validating in her approach to giving advice during one of the most difficult times of my life. I would highly recommend you choose Annalie should you need someone in your corner to help you fight for justice.

12 de outubro de 2023
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Resposta da Kerseys Solicitors

Thank you so much for your 5 ⭐ review! We work hard to give the best service that we can and we appreciate feedback.

I will pass your positive comments and feedback on to Annalie King head of Employment Law and her team.

Classificada 5 em 5 estrelas

Excellent service

Kerry at Kerseys solicitors offered an excellent service from start to finish. She was efficient and always got back to me quickly if I had any questions. Buying a house can be stressful but she made things easy. If she was out of the office or on leave my questions were always answered quickly by other members of the firm. I’d recommend Kerseys to anyone and would use them agsin.

12 de janeiro de 2024
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Resposta da Kerseys Solicitors

Thank you so much for your 5 ⭐ review! We work hard to give the best service that we can and we appreciate feedback.

I will pass your positive comments and feedback on to Kerry Haynes and her team.

Classificada 5 em 5 estrelas

Excellent conveyancing solicitors

Kerry Haynes provided practical prompt advice and went above and beyond to get our sale and purchase over the line. I would not hesitate to recommend Kerry and the Kerseys residential property team, who were efficient and responsive throughout the transaction. Thanks!

11 de dezembro de 2023
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Resposta da Kerseys Solicitors

Thank you so much for your 5 ⭐ review! We work hard to give the best service that we can and we appreciate feedback.

I will pass your positive comments and feedback on to Kerry Haynes and her team.

Classificada 5 em 5 estrelas

Exceptional Edward

Having previously used Edward @ Kerseys for a sale a few years ago, I reached back out to him following the excellent experience I had previously. Kerseys price was competitive with other solicitors for conveyancing and we chose to use them for a purchase. Unfortunately the first house fell through after an awful lot of work from Edward and being very close to exchange. Edward kindly offered to keep our profile open while we looked for a new property which happened very quickly.
The new property posed some challenges with the vendors and chain looking for an extremely quick turnaround. Edward worked thoroughly with us to ensure all steps were completed to a timescale requested and we were in a position to exchange in 5 weeks (which is seriously impressive with all that was involved in a complex purchase).
I would certainly recommend Edward to anyone and will definitely look to use him/Kerseys again.

14 de dezembro de 2023
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Resposta da Kerseys Solicitors

Thank you so much for your 5 ⭐ review! We work hard to give the best service that we can and we appreciate feedback.

I will pass your positive comments and feedback on to Edward Thomson and his team.

Classificada 5 em 5 estrelas

Highly recommend - first time buyers

We are first time buyers and have just completed on our house. Thank you to Jane at Kerseys who made the house buying process so smooth for us - all our qs were answered promptly and we were given updates regularly. Would highly recommend! Thankyou!

14 de novembro de 2023
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Resposta da Kerseys Solicitors

Thank you so much for your 5 ⭐ review! We work hard to give the best service that we can and we appreciate feedback.

I will pass your positive comments and feedback on to Jane Riley.

We wish you all the best in your new home.

Classificada 5 em 5 estrelas

I would highly recommend Kerry at…

I would highly recommend Kerry at Kerseys Solicitors. From the very beginning, Kerry was always on hand for advice and was easy to contact by phone and email. The confidence she gave us in our sale and purchase was really appreciated, as we had stress in the past with unresponsive companies. Kerseys really was a breath of fresh air. Thank you Kerry.

10 de novembro de 2023
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Resposta da Kerseys Solicitors

Thank you so much for your 5 ⭐ review! We work hard to give the best service that we can and we appreciate feedback.

I will pass your positive comments and feedback on to Kerry Haynes and her team.

Classificada 5 em 5 estrelas

Smooth seamless transactions

Smooth seamless transactions. Prompt correspondence

12 de outubro de 2023
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Resposta da Kerseys Solicitors


Thank you so much for your 5 ⭐ review! We work hard to give the best service that we can and we appreciate feedback.

I will pass your positive comments and feedback on to Jane Riley and her team.

Classificada 5 em 5 estrelas

Just purchased my first house

Just purchased my first house, throughout the whole process Debbie and Karen made the process so easy for myself, could fault them. Any questions I had were always answered and I had updates through out the process. Would definitely recommend Debbie, Karen and Kerseys
Thanks Louie Tokely

15 de setembro de 2023
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Resposta da Kerseys Solicitors

Thank you so much for your 5 ⭐ review! We work hard to give the best service that we can and we appreciate feedback.

I will pass your positive comments and feedback on to Debbie Brooks and Karen.

Good luck in your new home.

Classificada 1 em 5 estrelas

Poor communication and unprofessional…

Initially we were contacted by Edward and given a quote. We were happy with the price and Edward appeared informative and efficient.
Unfortunately it was downhill from there…

Once we had appointed Kerseys we were given another solicitor to manage our house purchase. We were informed that the initial quote we received was incorrect and our final cost was substantially higher than quoted. (If we’d have been quoted this cost initially we wouldn’t have appointed Kerseys!) we continued to use Kerseys as they already been appointed and the ball was rolling.

As first time buyers purchasing a new build property we weren’t part of a chain (a straight forward purchase) however it was made so stressful and lengthy due to the complete lack of communication from Sharon. We rarely received updates and would constantly be having to chase matters up. Our move ended up being delayed due to lack of efficiency.

Unfortunately we definitely won’t be using Kerseys in future and wouldn’t recommend them. If you’re looking for a professional and efficient solicitor - look elsewhere.

15 de setembro de 2023
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Resposta da Kerseys Solicitors

On investigation we can see that the original quote and our actual legal fees remained the same however following completion of the initial forms it was recognised that the property was a new build property whereby the Land Registry fee was increased.

We are sorry that you felt there was a lack of communication from your conveyancer. We do strive to keep clients up to date with the progress of their transaction so if our service fell short then we can only apologise.

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