24H Locksmiths LTD Opiniões 

1546
TrustScore: 2.5 em 5

2,6

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Classificada 2 em 5 estrelas

£239 to break a lock, with no replacement lock fitted. This was made up of a £50 call-out and £189 for the job. When I went to pay, I was then told an additional 20% VAT would be added, despite t... Ver mais

Classificada 1 em 5 estrelas

Locksmith arrived and despite £75 quote then preceded to try and charge over +£160. When I politely enquired about why the price had increased he refused to give any details or context. I then asked h... Ver mais

Classificada 1 em 5 estrelas

Absolutely appalling experience. I originally paid £525 for a lock, then had to pay a further £250 for another lock, which has now failed again. That’s £775 spent on locks, and I am once agai... Ver mais

Classificada 5 em 5 estrelas

We were locked out of our hotel room for over two hours. The manager refused to cover the locksmith fee and left us stranded, insisting he’d try to open it himself later. Patrick was incredibly helpfu... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Chaveiro
  2. Serviço de serralheiro de emergência

Escrito pela empresa

Lock Repairs & Replacements Has your lock come away from the door? Is your safe not locking or opening? Do you need to reset or upgrade your safe’s lock or recode your code lock? Has your main entrance key gone missing? Broken or jammed locks? Does your malfunctioning electronic lock need repairing? Keys247 can provide the help you need, as soon as you need it. 24H Locksmiths LTD offers lock repairs and replacements around the clock. Our 24-hour emergency service will assist you in the event of lost keys or attempted burglary or post break-in. We provide lock repair and replacements for all types of doors, windows, safes, garages, shutters, cabinets and more.


Informações de contacto

2,6

Mau

TrustScore: 2.5 em 5

2 mil opiniões

5 estrelas
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3 estrelas
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1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 8% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,6

Todas as opiniões

(1546)

64 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Don’t trust them

I was locked out of my house with a puppy and without a phone and had a passerby call for an emergency locksmith. On the phone they said it would be £55, but when they showed up they charged me more than £600 for drilling out the lock and replacing it. I had a burning banana bread in the oven, so I tried to protest but I also didn’t want to risk a fire. Worst call-out experience of my life. Predatory and dehumanizing.

3 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

The locksmith

The locksmith, sorry I didn't get your name, arrived quickly, was very experienced and very knowledgeable.

Thank you so much

5 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

So quick

So quick. My dog was trapped in the house and thankfully not for very long!!!
Super transparent on cost, efficient and friendly
Thank you Raul

2 de outubro de 2025
Opinião espontânea
logótipo da 24H Locksmiths LTD

Resposta da 24H Locksmiths LTD

Hi there,

Thank you so much for sharing your experience! We’re really happy to hear Raul was able to get to you quickly and safely reunite you with your dog — that must’ve been such a relief. We pride ourselves on being transparent, efficient, and friendly, so it’s great to know that came through.

We’ll make sure Raul gets your thanks!

Best regards,
Customer Support

Classificada 5 em 5 estrelas

Rual did a brilliant job

Rual did a brilliant job! I was locked out of my house overnight and Rual arrived to save me! He showed me alternative as my locks were high security and entailed more work.. and more money for me to pay out. In the end we went in from the back of the house and Rual needed to work on only one lock... saving me money. He even offered to clean up! It's not often you get an honest and conscientious workman nowadays. Thank you Rual, you made my day. You are one in a million!

4 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Arrived within 30 minutes

Arrived within 30 minutes; both very friendly and helpful explained the options. Door unlocked and lock fitted quickly. Really good service

29 de agosto de 2025
Opinião espontânea
logótipo da 24H Locksmiths LTD

Resposta da 24H Locksmiths LTD

Hi Ben,

Thank you for your great feedback! We’re really glad to hear that our locksmiths arrived promptly and were friendly, helpful, and efficient in getting your door sorted so quickly.

It’s always our aim to provide a fast, professional, and transparent service — we’re pleased to know you had such a positive experience.

Thanks again for choosing us, and we’re always here should you need us in the future.

Best regards,
Customer Support

Classificada 5 em 5 estrelas

Bobby

Bobby helped me a lot today helped me even when I broke down because of the cat inside but was supportive and helpful and did perfect job. Thank you

20 de agosto de 2025
Opinião espontânea
logótipo da 24H Locksmiths LTD

Resposta da 24H Locksmiths LTD

Thank you so much, Kaeleigh, for your kind words! 🌟
We’re so pleased to hear that Bobby was not only able to get the job done perfectly but also supported you during such a stressful moment. We know how worrying it can be when pets are involved, and we’re glad he could bring you peace of mind.

We’ll be sure to pass on your appreciation to Bobby – feedback like this means a lot to our team.

Classificada 5 em 5 estrelas

I don’t usually write reviews

I don’t usually write reviews, but I was really impressed with Raul’s service.

He arrived on time, was very professional, and explained everything clearly so I understood what was being done. The work was completed quickly and to a very high standard, and he made sure everything was secure before leaving. It’s rare to find someone so reliable and trustworthy, and I felt completely at ease throughout the process. I will definitely use Raul again if needed and highly recommend him to anyone looking for a locksmith.

18 de agosto de 2025
Opinião espontânea
logótipo da 24H Locksmiths LTD

Resposta da 24H Locksmiths LTD

Thank you very much for taking the time to share your experience, Mr Salt! ✨
We’re delighted to hear that Raul provided such professional and reassuring service, ensuring everything was completed to a high standard and leaving you feeling secure. Reliability and trust are exactly what we aim for, and it’s wonderful to know Raul delivered on that.

We truly appreciate your recommendation and look forward to being of service again if ever needed.

Classificada 1 em 5 estrelas

Awful

Awful. They tried to charge me nearly £1000 and when I questioned it he said he would reduce the price. He was threatening and I am a female living alone. Charged me over £600. Do not use these people they are scammers

17 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid at all cost

Avoid at all cost. 900 to change a lock and issue 3 keys. Please do not use. Threatening behaviour and wouldn’t leave until I paid him

17 de agosto de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Rip off ...Get a quote first ..

Rip off ...Get a quote first ... Attempted fraudulent charging of over £1,000 ... The contractor (Alin Padurean) picked on the wrong guy ... I made it very clear I wasn't going to pay anywhere near that amount and miraculously, after some arguing between us, the bill dropped to almost half the original figure ... £520 (incl VAT) ... The total was still too high as £89 call out fee (OK) .... £100 labour, 10 minutes drilling and 10 minutes fitting (OK) ... Cost of replacement standard cylinder lock and 3 keys £300 (NOT OK) ... I',m a property manager and will never be using this company again unless they can message me to explain why a bog standard non emergency cylinder lock change can cost over £1000

16 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

I needed to change my locks so I called 24H Locksmiths LTD and they sent me one of their staff. Alex came in and was very professional, he kindly explained the types of locks they offer because I’m clueless about this. He helped me choose which lock to get. I’m very pleased with the service provided and thank you to Alex who was friendly and professional.

15 de agosto de 2025
Opinião espontânea
logótipo da 24H Locksmiths LTD

Resposta da 24H Locksmiths LTD

Thank you for sharing your feedback, Kim! 🌟
We’re so pleased to hear that Alex took the time to explain everything clearly and help you choose the right lock for your needs. Providing friendly, professional service and peace of mind is always our goal, and it’s great to know we achieved that for you.

We’ll be sure to pass on your thanks to Alex, and we truly appreciate you choosing us!

Classificada 1 em 5 estrelas

I was vastly overcharged by 24H…

I was vastly overcharged by 24H locksmiths Ltd, I would not suggest this company to anyone, after an enormous amount to get me into my property , they then charged nearly £300 for new lock & keys..then more charges for labour.
I would never use them again

9 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

We were locked out of our hotel room…

We were locked out of our hotel room for over two hours. The manager refused to cover the locksmith fee and left us stranded, insisting he’d try to open it himself later. Patrick was incredibly helpful and kind, and still came to our rescue. He quickly and skillfully opened the door for us, even without the hotel’s support. Truly grateful for his professionalism and generosity.

9 de agosto de 2025
Opinião espontânea
logótipo da 24H Locksmiths LTD

Resposta da 24H Locksmiths LTD

Thank you for sharing your experience. We’re so glad Patrick could assist you during such a stressful situation. Your kind words about his professionalism and generosity will certainly be passed on to him. We’re delighted we could help you get back into your room quickly and safely.

Classificada 1 em 5 estrelas

DO NOT USE UNLESS IT'S AN EMERGENCY. CHECK THE PRICES WITH ONLINE STOCK.

A locksmith attended our property and promptly sorted out the issue (key not turning properly).

He told us that our lock was not insurance-compliant. He offered a new lock for £189.

This seemed acceptable and we proceeded with the works.

Unfortunately, we later found that comparable locks are obtainable for a tiny fraction of this price - roughly £20.

I complained to the company. They felt that they add so much value to the installation that the price is fine - 1 year guarantee, fitting at short notice, overheads etc.

The fact was, they had already charged £89 as a callout fee and the original works had taken less than 15 minutes.

AVOID!

6 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Aleks was fantastic

Aleks was fantastic! Would defo recommend to anyone that needs a locksmith! He arrived super quickly, gave us prices & got the work done in about 10 minutes. Then when we accidentally locked ourselves out (!) just after the locks were changed, he came straight back & got us straight back in again with out charging us for a second visit. Top guy!

25 de julho de 2025
Opinião espontânea
logótipo da 24H Locksmiths LTD

Resposta da 24H Locksmiths LTD

Thank you, Zoe! We’re thrilled to hear Aleks was able to help you not once, but twice in the same day! We’ll be sure to pass on your kind words to him. We really appreciate your recommendation and are glad you’re happy with the service.

Classificada 5 em 5 estrelas

Alex from 24H Locksmiths did great

Alex from 24H Locksmiths did great. I contacted the company when I locked myself out and he was assigned to me under 5mins. He arrived my home in about 15mins and resolved the lock issue in 5mins ONLY!!!. Thank you team

26 de julho de 2025
Opinião espontânea
logótipo da 24H Locksmiths LTD

Resposta da 24H Locksmiths LTD

Thank you, Ivy! We’re so pleased to hear Alex was able to get to you quickly and sort the issue in no time. We’ll be sure to share your feedback with him and the rest of the team. We’re always here if you ever need us again!

Classificada 1 em 5 estrelas

Avoid at all costs!!!!!

Avoid at all costs!!!!!! I was quoted 50 pounds over the phone… the locksmith arrived and ended up charging me 342 pounds!!!!!!!! He actually said he gave me a discount and it was meant to be £390, it’s laughable.. they’re an absolute disgrace and so predatory!! Bear in mind I called at 9am - not the middle of the night. Please do not go here. Subsequently I had to go back to another locksmith for the same door a week later and for the exact same lock it cost me £150!!! I told him about it and he said they were dishonest!! They’re absolute scam artists!! Do not go here!!

14 de julho de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Got quick help in accessing my house. I was locked out of the house called…

I was locked out of the house called them and they said 1 hr some1 will come and open the door, within 1 hr Aleks was at my door he drilled the lock to open the door, was pleased to get back in my house. But remember to stick to what the price u are quoted when u call them. I was quoted £59 on phone to open my door and let me enter but when the locksmith arrived he said this is difficult lock and it would cost me £169, later he agreed for 120 but I just stuck with the quoted price, so he drilled and broke my lock to open the door and finally agreed to 59+vat to which again said it was not what I was told on phone. In the end it all £59. So stick with what is quoted on the phone.

21 de julho de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Disappointing!

Just had them come out to help us gain access to our house as we left keys on the inside of the door by accident. The guy quoted £45 for labour over the phone. He came swiftly, within 40 minutes which is great but he said he was unable to gain access and had to drill the lock off and replace it. What should have cost between £100-£200 cost over £600!!! He charged an exorbitant amount of labour to drill the lock off and again to fit the lock, which doesn't even sit right in our lock, so it doesn't look nice (although it technically works). I would not advise to go with this company, you can get much cheaper and better quality work done for sure!

21 de julho de 2025
Opinião espontânea

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