Eastman Kodak Company Opiniões 

Ho acquistato una fotocamera Kodak difettosa, ancora in garanzia, e l’ho spedita per la riparazione seguendo le istruzioni del servizio clienti. È passato oltre un mese e il servizio clienti è sparito: nessuna risposta, nessuna informazione e soprattutto nessuna idea di dove si trovi la mia fotocamera. Contattando un altro servizio clienti Kodak, ho ricevuto risposte vaghe e inutili: dicono che è in viaggio, ma non sanno dove sia, se sia stata riparata o quando la riavrò.

Una gestione inaccettabile, una totale mancanza di professionalità e di rispetto per il cliente. Non è solo una questione di prodotto difettoso, ma di un’assistenza che ti abbandona dopo aver affidato loro un bene in garanzia. Sconsiglio vivamente.

Ja, dann verstehe ich deinen Ärger. Du hast 3–4 Mal geschrieben und bekommst trotzdem keine Antwort.

Wenn du jetzt eine Bewertung schreiben möchtest, kannst du es kurz und deutlich so schreiben:

> Sehr schlechter Kundenservice! Meine KODAK FZ55 ist nach nur wenigen Wochen kaputtgegangen. Ich habe KODAK bereits 3–4 Mal kontaktiert, aber bis heute keine Antwort bekommen. Ich bin sehr enttäuscht. Bei einem neuen Produkt hätte ich einen besseren Kundenservice erwartet.

Compré una cámara KODAK PIXPRO WPZ2, 2 baterías y una tarjeta micro SD. Cuando abrí mi paquete estaba la cámara KODAK pero no había ni las baterías nit la tarjeta SD.
Intento contactar con ellos a través de los correos que ellos facilitan pero no recibo ningun tipo de resupuesta.

Una fotocamera digitale bridge serie AZ acquistata sul loro e-commerce nel luglio 2024 mi stava dando qualche problema negli ultimi mesi (levette di controllo dello zoom che si impuntavano) e ho quindi fatto una richiesta di assistenza in garanzia prima che questa scadesse (luglio 2026).
Nel giro di poche ore dalla richiesta fatta via e-mail mi è tornata risposta con le indicazioni puntuali per la restituzione comprensiva di etichetta precompilata e prepagata da stampare e da apporre sul pacco, per la spedizione al centro di assistenza in Francia.
Fatto il pacco, attaccata l'etichetta, portato in posta e spedito in pochi minuti, senza il benché minimo problema.
Nel giro di meno di una settimana mi è stata consegnata una fotocamera identica ma nuova di pacca.
Non nego che sono rimasto piacevolmente sorpreso, soprattutto considerando il servizio medio delle varie assistenze dei prodotti tecnologici oggigiorno.
Inutile dire che se mi necessitasse altro che rientra nel novero della produzione Kodak non esiterò un attimo a sceglierli nuovamente.

Since one year I tried to reach the customer service !

I purchased the KODAK Luma 500 ($600.00) from Kodak.com hoping for a premium portable experience, but it fell short. Less than a year in, the projector does not power on. When plugged in, the lights on the projector come on but no screen, no fan, no picture. I can’t watch anything. For the price point, I expected a smoother performance." I’ve contacted KODAK’s CS three days in a row just to get the run around. Their customer service is piss poor to say the least. Since I bought it online, I’m at a lost here. Suggestions?!

A fuir!! Service client à l étranger Inde Pakistan incompréhensible et vous renvoit sur plateforme support en panne pour être dépanné. Infernal et imprimante photo acheté chez eux en ligne camelote! Même temu fait mieux!

I should have known better. I needed batteries and went to Poundland (this was yesterday) and they only sell Kodak batteries.

Thought “they’ll do and should be grand”. Got home and put 2x AAA in Electronic Protein Mixer. This morning went to use it and batteries were dead, they had only been used once yesterday to see if device worked.

So had to change the batteries and even using it, could hear the power slowly fading. Absolutely rubbish, won’t be using again & will go find reliable Durcell batteries.

war farblich immer die bessere Wahl !

Every cell phone has a camera. Everyone has at least one cell phone. Kodak though the future was $500,000 photo copy with a finisher binder. Ten years later, empty buildings, thousands out of work and missed placed. How can Kodak tell us, Kodak's a good place to work?

A fuir ! Aucun SAV, j'ai acheté une imprimante photo il y a moins d' un an, celle ci ne fonctionne plus, par mail on m'indique qu'il faut appeler : les numéros ne sont pas attribués ! A FUIR !

Wife was told by customer service she could get a refund but customer service has yet to provide shipping label etc. Weeks now with no response. We're having our credit card company deal with it as a chargeback at this point... this is what private equity does, sells the name to another company, Prinics America Inc. a branch of a Korean company, that then provides poor customer service as they only deal in sales volume and don't care about losing consumer trust.

La empresa Kodak no ha solucionado mi problema de un pedido incompleto con publicidad engañosa ,ha sido Amazon quien ha tenido que solucionarlo por ella después de ver que esta empresa se desentendia

I ordered the Mini Shot 3 Retro C300R Bundle during the Black Friday special, which was advertised as including the camera, 60 refills, and a label maker. I received the camera and 30 refills, with the gift bundle and other half of the promised refills missing.

It took three emails over the course of a week to get a single response from customer support, one where they had the audacity to tell me that moving forward the bundle would now come with 30 refills, and they just haven't updated the website yet. No offer of compensation or resolution for receiving half of what I paid for.

I asked for either confirmation of shipment for the missing items, or a partial refund for any that they were unable to fulfill. I haven't heard a word since. I did get, however, get a request to leave a review about my experience. Well, here's what I think:

The camera itself may be fine. I cannot yet speak to its quality, as it's supposed to be a Christmas present. I was hoping the label maker could have also been a Christmas present, as it was a key factor as to why I purchased directly from the manufacturer instead of via the cheaper Amazon listing, however I have my doubts I will ever see it.

What I can speak to is my experience purchasing through Kodak, which has been abysmal. Good luck getting a hold of customer service, and even better luck convincing them that maintaining honest and accurate descriptions of their products is their responsibility as the seller.

If you like receiving less than what you paid for, then Kodak is the company for you. Otherwise, save yourself the hassle and shop with a merchant with better standards.

Customer service is nonexistent.
Tried to request help regarding an order but they don't respond.

Es la peor empresa con la que he comprado online. Compré una cámara analógica y al revelar el carrete salieron más de la mitad de las fotos mal.

Me dieron como solución devolverla y obtener un reembolso. Una vez enviada y tras un par de semanas de silencio por parte del departamento de atención al cliente, me volví a poner en contacto con ellos.

Como ya habían pasado 30 días desde la fecha de compra, siendo que obviamente no da tiempo a comprarla, hacer todas las fotos del carrete, revelarlo y darte cuenta de que la cámara es una basura, me dijeron que no podía obtener un reembolso.

Me dieron la opción de enviarme una cámara nueva, a lo que respondí que no porque obviamente no quería saber nada más de estas camaras.

Después me volvieron a enviar la etiqueta de devolución como si no lo hubiese enviado ya hace semanas.

Pésimo producto y pésima atención al cliente. No comprare nunca ni recomendaré a nadie que compre nada de Kodak.

I bought a KODAK Step photo printer.
Don't believe any of the promotional images. This printer is terrible. I don't understand why the reviews are so positive, but I bitterly regret buying this stupid paperweight. It's disgusting. The photos are all pink and look like they were printed in the 1950s.

If you hope to have the option of any meaningful customer support, do NOT buy a Kodak Pix Pro camera.

These are cheap often unreliable products made under license for Kodak by a business in California who offer no contact information.

No customer support beyond FAQs is offered either in the UK or from this manufacturer. Any calls to Kodak UK office in Watford are a total waste of time.

Kodak was once a highly respected business producing great products like Kodachrome 64 but no longer it seems.

I have been attempting to have a faulty camera either repaired or replaced. The camera is only four months old and has become unusable. Kodak are not dealing with my issue, I m just past from one department to another. I am getting to the stage where I’ll have a refund and purchase a different brand of camera. I bought Kodak because I thought it was a good company. I was very wrong.

Customer service is terrible.

Bought this single use camera. Turns out a lot of negatives were skipped over.
I mailed 2x to two different email addresses. Both couldn't do anything, I had to fill in the form online.
So; I filled in the form online.
Did I ever get a response? Nope.