Kogan Opiniões 18 263

Easy site to follow ,great price and prompt delivery.

The delivery was superfast and the problem which occourd on delivery was solved with frendlyness and willingness. I am so very much grateful with the good service from Kogan, because it does not happen very often any more. A big thank you to you

I Ordered a Kogan Freezer cost including delivery was $300.98 dispatch was to be within 7 days, then received an email that due to circumstances beyond their control delivery would be over 3 months later. They offered me a refund to be paid via the original purchase method ,in this case Paypal, after waiting more than their required 5 business days to receive it, nothing arrived, despite them saying that the refund had been processed. I contacted Paypal who confirmed that nothing was credited to their account and if it had been credited the transaction would have been virtually instantaneous. I have since opened a case with Paypal and have copied all Kogan's emails as evidence.
Don't buy from this company if you want to remain sane!!

Great purchase arrived quick! Very happy

I’ve ordered a number of items from Kogan over the years. The last time I made a purchase, I signed up for the free trial of Kogan First to receive free delivery. The item I bought—a phone case—arrived as expected, but within two months it was already falling apart. I ended up buying a replacement from a more reputable retailer, and that case has lasted over a year without any issues.

I acknowledge that I forgot about my Kogan First membership. However, I also realised that I did not receive any notification that the membership would be charged annually until I cancelled it. I must have missed last year’s charge among other expenses in my bank statements, but noticed it this time and contacted Kogan to cancel the membership.

I requested a reimbursement for both this year’s and last year’s fees, as it was clear I hadn’t used the membership. I was told that last year’s fee was non‑refundable, and Kogan would only reimburse the remainder of my membership year instead of refunding me the full fee which would include the three days which I used in the new membership year. As a result, I was refunded $128.29 rather than the full $129 membership fee meaning that this phone case, instead of the 20 dollars it originally cost me, cost me $150.

It seems a little odd that it wouldn't just be a full refund due to my prolonged inactivity, though from these interactions it seems that Kogan care more about the money they receive than the customer's satisfaction and retention at the end of the day.

Between both the poor product quality and what feels like inflexible and unhelpful customer service, I’m unlikely to shop with Kogan again.

easy online process, quick & efficient delivery, great product and price.

The ease at which you can find what you are looking for, and checkout is quick simple and easy. The simple layout of the site is awesome, normally find what I want within a few seconds, The wish list is brilliant, and the different ways you can pay really helps.

Easy to order online and super fast delivery. Perfect boucle chair for staging a babies room. Beautiful white good quality fabric only had to screw in legs. Very happy thanks so much
I would love to leave a photo but nowhere to insert

Come very quickly easy to order l have ordered a few things from Kogan had no problem lots of products to buy really happy with Kogan

Clear description of products. Multiple photos and comprehensive specifications.

I love shopping with Kogan - have done so for several years now and never disappointed

Very good customer service, prompt response from customer care, more affordable but high quality products

Great company fast delivery love the items i brought so far

The product I purchased was delivered on time and is value for money.

I ordered a Fortis 400mm Foldable Incline Treadmill. It was due to arrive within four days but took 11.

Upon assembly, it was immediately clear the display was faulty, with parts of the digits not lighting up properly.

I reported the issue straight away and there were multiple emails back and forth, including being asked to complete troubleshooting steps, despite the fault being clearly a display defect.

After completing all requested steps and providing the same details more than once, I was offered a $60 partial refund to keep the treadmill. I accepted this reluctantly due to the time already spent and the inconvenience of returning it and waiting for a replacement.

While the customer service representative was polite and responsive, the overall experience was poor. Delayed delivery, a faulty product and a weak resolution.

At the time of purchase, the item was explicitly advertised with "Fast Dispatch available, Leaves warehouse in 1-2 business days." Today is the 14th day, and my order is still pending after multiple attempts to contact Kogan customer service. It's pathetic!! No customer support whatsoever! Never purchasing again from Kogan

A fantastically large selection of fabulous products to suit all tastes. Wonderfully easy to find what you are looking for. And so quick to breeze through the checkout. My family & I adore Kogan. 5 stars all the way!

Absolute rubbish TV followed by Absolute rubbish aftersales service. Multiple issues from the start followed by multiple false promises of faulty item will be picked up for warranty. This started in Nov 25 shortly after item arrived and persists still in April 26. Have put a case together to forward to ombudsman as Kogan wont even at my multiple requests click delivered at their end. By doing this customers are UNABLE to review product on their page. Only after informing Kogan of this did a person actually try to call me on a number you can't return their call on, clever. Do yourself a favour and buy locally from a walk in store.

Kogan has a lot of fantastic deals and most of their products are fit for purpose, working very well,