The Kroger Co. Opiniões 858

Today a young lady named Carolyn who is the assistant store manager walked up and introduced herself to me and my grandchildren. She made my day by just acknowledging me. The store manager never speak to anyone who shops at 230 Tom Hill Sr Blvd, Macon, Ga. 31210 location.
Her smile and her customer service is what got me to write this review.
She will be a great asset to this store. I know the associates will love her and her personality. She seems very professional and eager to grow the store. Again I am pleased to welcome assistant store mgr Carolyn to our community. Now with that being said, please tell your store manager he needs to develop better relationships with the customers and his team members who work at this location. A simple hello goes a long way but being a grinch doesn’t. This store manager walks past me all the time and he never speaks or look at you to see if you need any help. Good customer service goes a long way. It can make or break you. Thanks for listening. I am a shopper who shops all the time at this location and I see what I see.

I have been a Kroger Boost member and have repeatedly experienced ongoing issues with Kroger’s products, online ordering, and customer service. Many of these problems required refund requests because the issues were never properly addressed and continued happening.

I also reported ADA-related accessibility concerns multiple times, and those concerns were not promptly resolved.

What pushed me to leave this review was receiving an email from Kroger Customer Service stating that I will no longer be able to place online orders. Instead of addressing the repeated service failures that led to those requests, the response made me feel like I was being blamed for reporting legitimate problems.

The tone of the message also felt dismissive, ending with a generic “I hope you have a great day” and standard customer service phrasing after informing me of a serious restriction to my account. This made the situation feel even more frustrating rather than resolved.

As a paying Kroger Boost member, online ordering is a major part of the service I pay for. Restricting access to that service while continuing to charge for the membership is unacceptable.

I requested escalation of the matter to Corporate Customer Relations / Executive Support and filed a BBB complaint because I do not believe this situation was handled appropriately.

Overall, this experience has left me extremely disappointed in Kroger Customer Service and how customer concerns are handled.

I’m writing because I don’t want it to be just a little secret between me and Kroger. Kroger online ordering is incompetent, rude and non productive. I have had Kroger to deliver my food every week, YET, after being an hour late I get a call from Kroger telling me the driver does not know how to get to my house. I told him I’m next to Providence hospital. ANOTHER hour goes by. I call Kroger and am told he’ll be here in ‘2 hours’. Then I was told he’ll be here in 8 hours. Then I was told he was way across town and won’t be coming at all. I’ve had no food all day. I couldn’t take my medicine without the required food. And although I’m a boost member where as I pay $12.99 a month to get Kroger delivery, free, I now had to REorder with INSTRACART delivery for $10.00!!!!!
Then they did not send my cat fish or Salmon and never told me they were out of stock.
Bottom line, I spent the entire Mother’s Day working with a Kroger driver with no GPS (& should be checked for alcoholism), total incompetence, rudeness and unprofessionalism!!!
Be aware of ordering online with Kroger. You may get stuck with a driver who should be a bagger inside the store rather than a driver. Thx, Kroger, for ruining my entire Mother’s Day.

Old product dates or no products from coleslaw to potato salad. Bought pop salad and nothing but huge chunks of potatoes with very little else.

Krogers has the worst grocery store website of all grocery stores I have been contacting them fo rthree years, to date it is still down more than it is up They need ot use the money they are price gouging and fix their website I have left an dso has 6 family members and more are leaving

I love my Kroger. Have always shopped there. I shop at Brlt Line store in Addison Tx. KROGER, you need to train your people how to sack groceries. They put all the heavy things in one bag. I’ve had several back surgeries so it’s hard to shop. They do most of the lifting for me in the store, but I still have to carry it into my house.

Their delivery service has gone from good to absolutely horrible over the past 6 months. The produce used to be great. Now it is beyond sub par. They cancelled my order and never contact me. If you can get in touch with customer service, their answer is we can’t help with that. It’s horrible and I will never renew my subscription.

I MADE AN ORDER ON APRIL 4 TH 2026 FOR THE TOTAL AMOUNT OF 168. WHICH WAS ALLOCATED FROM MY BANK ACCOUNT, HOWEVER WHEN THE DELIVERY WAS MADE THE AMOUNT CHANGED TO 268.00 WITH NO ADDITIONAL PRODUCTS EXCEPT THE CHICKEN ORDER WAS DOUBLED. i CALLED THEM AND WAS TOLD THAT I WOULD BE REFUNDED. REMEMBER PRICES ARE ATTACHED FROM ORDER TO COMPLETION.

Used pick up for my order due to foot injury. Of the items I ordered 2 not in stock. Got on app for same store I ordered from and found in stock 2 similar items for flank steak in stock and 4 items for blueberries I also tried to order. Thought this pick up order would be a great idea for someone who is no mobile at the time but found it frustrating that they couldn’t find items to replace out of stock items or just didn’t bother to look for them. I’ve had neighbors and friends who have had issues with pick up items being out of stock but they also found similar items on app that could have been substituted. Don’t feel I will be using this service ever again. When I called customer service number for Kroger they really couldn’t answer my questions so why have a customer service number listed on app that doesn’t help. I was told to call the location I ordered from with long period of time when asking a question. Do better Kroger.

This company continues to go downhill. And I don't mean to gain momentum to get up to the top on the next hill. They offer saving, but it is built on a non-transparent system where they can easily take advantage of anyone not paying close attention to the end result of what they are actually paying for after the 'savings' are calculated well after you push the pay now button. Why would this be done like this? So they can keep that extra $1 you thought you were going to save, that they used to bait you to shop there, and if they pull this scam on 500,000 shoppers that week, well how much of a picture do you need to be painted? Krogers stores have attempted to scam me like this at least 12 times in the past one year.

The other downhill slide they are doing is that everything they put on sale now is overly high-processed garbage. Very rarely do they have more than one, or two if we are lucky that week, actually somewhat good-for-you whole food product. Like a bag of potatoes, or grapes that are good for 2 days after you buy them, or the steaks that they receive to their stores that are already packaged by a facility that pumps the meat full of water by hundreds of needles injecting it all at once. Sometimes their t-bones and rib-eyes have so much water in them you can put them right on big flaming charcoal piles with the flames directly touching them for 20 minutes straight, and they just sit there and sizzle and never come close to actually burning because of all the water pumped into them.

Fresh for everyone??? I can’t tell you how many times I’ve found old produce still on the shelves, moldy cheese that I myself have taken up to the checkout counter with not even a thank you. The bakery good are not fresh either. All of it should be put on the week old rack! With the elimination of the scanner law I have to continually check prices now. Even before it was eliminated I caught them over charging. Now it’s more often being theirs no longer a fine. The store is dirty and not well stocked. I never know what they will be out of. The seafood counter was taken out so my selection is limited to what ever they decide to put out. The digital deals now are few and far between. Just a bunch of whatever products. When there is a good deal on meat I have to get someone to get it out from the back. I can only conclude the employees are saving it for them selves. This has gone on for years at the algonac store. When I have the time I go to another store but out of my way. Some of the same experience but the stores are clean, stocked and have fresher produce

I was in the store looking for my name brand Applesauce. It was well a dollar more than Kroger. But Kroger looked like it had more cinnamon and cost effective. Decided to double down and try Kroger cinnamon applesauce. Well let’s just say that I found my new indulgence in Kroger! Cost less and taste just like name brand and maybe even a bit better 🤗. 48oz Love eating out of the Jar 🙊

This company can never get their sales and service practices right. They advertise one price on the shelf and charge another at checkout. They stock shelves all day and act like the customers are in their way. Customers do all the work then get to be audited by the lazy employees. And, Kroger is charging $10 for four sticks of butter, $20 for a container of laundry detergent; their meats and vegetables are horrible quality. This is a corporate grocer that only cares about their pharmacy revenue and their horrible digitization. And worse, they are leaving a few poorly trained part-time employees to deal with the wrath of their fed-up customers. This store has gone from bad to worse. Very sad demise.

The whole digital coupon experience is so confusing and hard to navigate. I usually will try to go almost anywhere other than Kroger because I loose out on the best deals. I feel like this is done intentionally at Kroger. It's very hard for me to save money there!

This is in reference to the Kroger store in Nora, are extremely expensive and and over priced!! especially now when things are getting more and more expensive. I always kind of thought that but then I went to Aldi‘s and what a difference. Our bill was a little over $100 for everything but I’m sure sure Sure that at Kroger would’ve been double. You always see commercials for Kroger saying about prices reduction . The price may be reduced after and only after they increase the price initially!!!

If there is anyone out there that wants to pay more make sure togo to Krog

Called Kroger customer service today to inquire about product availability. I was informed that the majority of the products I had been looking for are technically still supposed to be available, but the telephone rep couldn't say where! Apparently, unlike other major retailers, it sounds like their electronic inventory system doesn't allow customer service reps to see just where shipments have been received much less when an anticipated shipment would be expected to arrive! I wonder if Kroger does this deliberately to force customers to patronize more than one Kroger location while on the search for specific products. I shared with the very kind and cordial rep that with the cost of fuel these days, customers might just give trying to find things in different locations and might just give up on shopping at Kroger entirely!

Pharmacy is very unprofessional, the pharmacist hung up in my face when I asked what ADA provisions they had for people with disabilities that could not go inside due to their drive-through being down for five or six days and the pharmacy technician was equally rude. This lead to me changing all of my prescriptions to Walgreens.

I’ve always liked Kroger. They have decent prices, a good variety, and good produce. Plus, their sushi is surprisingly good and consistent (though way too expensive for some variations that don’t make sense).

Kroger’s self-checkout process is the absolute WORST. Compared to every other store (e.g., Walmart, Ingles, Publix, etc), I cannot self checkout at Kroger without having to wait for the attendant to come fix an issue at least two times per visit. Seriously. If you hold two items while you’re scanning your own products, he kiosks will freeze because it thinks you’re stealing. If you checkout with too many items at self-checkout, it freezes because it thinks you’re stealing. If you checkout out with too FEW items, it freezes because it thinks you’re stealing.

I am 🫰 this close to never shopping at Kroger again because this is so annoying. They only ever have two-three manned checkout lines open at a time, and they are almost always backed up (with a 10-15 minute wait time). The self-checkout option is also often backed up, and I just cannot stand scanning my own products and being told (seriously) 2-3 times EVERY TIME that I have to “wait for an associate” because of all these little glitches.

Workers there bust their butts and work hard. Mgmt seems to like to scam customers put a sign with a great sale price on their items but at checkout charge a high price. When u question u are told oooh its a different SKU number. What? Its the exact same item on sale with different SKU? BS take the sign down if thats not the correct price. Sketchy business practices

Lots of things about Kroger suck. Their website is horrifically slow for one. Like 2-5 minutes just to open the login page then even longer for your account page to open. Is kroger hosting their page on gramma's old Windows 95 Gateway computer?

Their prices are horrible as well, unless it's on sale. Then it is a normal price. So basically Kroger dictates what food I buy whenever I shop there,siply because I would never pay their normal price for stuff.