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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Buying from Kronos is always an amazing experience. David is extremely knowledgeable and doesn't try to sell you extra items, just to make you part with your money. He gives excellent advice and is a... Ver mais

Classificada 5 em 5 estrelas

I’m impressed by the turnaround here. I originally posted a 1-star review due to a miscommunication issue, but the team went to great lengths to fix it immediately. It was resolved perfectly in less... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ordered a pair of Acoustic Energy AE1 Anniversary speakers in December. I know demand for this product will be high, following glowing reviews in the hifi press and its limited edition status. David a... Ver mais

Classificada 5 em 5 estrelas

Good communication throughout from Kronos AV, the buying process was very efficient with quick shipping, and the Isoacoustic Gaia’s do actually improve the sound of my speakers. And I got a discount f... Ver mais

Informações sobre a empresa

  1. Loja de dispositivos electrónicos

Escrito pela empresa

FOR VERIFIED REVIEWS, PLEASE SEE OUR HELPFUL CROWD: https://www.kronosav.com/pages/reviews (Trustpilot will not verify or remove fake reviews) Kronos AV is one of the UK and Ireland's leading specialist Hi Fi Stores. Supplying the best since 1991. Multi Award Winning Company: 2023/24 - GLOBAL AUDIO SUPPLIER OF THE YEAR - WINNER - 2023/24 BEST NATIONWIDE AUDIO VISUAL RETAILER - WINNER- 2023/24 PRESTIGE AWARD WINNER - BEST AV RETAILER - 2023/24 23/24 - NORTHERN IRISH ENTERPRISE AWARD - WINNER - 23/24 SCOTLAND PRESTIGE AWARD - WINNER 23/24 - GLOBAL Finance Monthly Awards - Outstanding Retailer in Consumer Credit Services - WINNER 2023/24 - HALL OF FAME INDUCTEE - MULTI AWARD WINNERS


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

486 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Outstanding service

Buying from Kronos is always an amazing experience. David is extremely knowledgeable and doesn't try to sell you extra items, just to make you part with your money. He gives excellent advice and is a pleasure to deal with. I wouldn't but AV equipment from anyone else.

14 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

At Kronos av you will receive a great…

At Kronos av you will receive a great experience any problems they are there to help with great service had a problem with one of my item no fault of Kronos av but they got it sorted super fast thanks to David and Damien

20 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I can’t follow you guys , finally the solution came through my bank who checks all the evidence and completely refunded me, so definitely as already sent through my email, I don’t need your services.

I have to repeat it here,my order was 13906, and it was accepted by the merchant and paid for, Some mails were sent asking for a feedback, no replies, no queries, nothing. I am sure that they are serious professionals, this specific loss may be attributed to unforeseen reason.

Up.The problem finally is that they are seeing my order on emails, but not here

6 de abril de 2026
Opinião espontânea
logótipo da Kronos Audio Visual

Resposta da Kronos Audio Visual

I am sorry, we are very confused by this review. The order number is not correct, the description you are stating here is not relevant to any order on our system. As it is organic it isn't linked to an order so we are unable to locate this.

Classificada 5 em 5 estrelas

Kronos AV buying experience

Good communication throughout from Kronos AV, the buying process was very efficient with quick shipping, and the Isoacoustic Gaia’s do actually improve the sound of my speakers. And I got a discount for St Patrick’s day. ☘️ all good.

23 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent!

Good communication as well as quick and safe delivery. Great headphones too.

19 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service and product choices.

Damien was very helpful to a more or less complete novice and gave excellent customer service throughout, a pleasure to deal with. I am delighted with the whole buying process from initial enquiry through auditioning to delivery and set up. Excellent products, very happy with the whole experience and no sales pressure simply assistance to make a decision.

18 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

All's well that ends well (delivery scheduled)!

I’m impressed by the turnaround here. I originally posted a 1-star review due to a miscommunication issue, but the team went to great lengths to fix it immediately. It was resolved perfectly in less than a day. It’s rare to see a company care this much about their customers—totally won me over. They didn't just solve the problem; they did it in a matter of hours and checked in to ensure I was satisfied. This is how you do business. Delivery was finally scheduled for 25 March and I am waiting to receive the parcel. Thanks for the help!

23 de março de 2026
Opinião espontânea
logótipo da Kronos Audio Visual

Resposta da Kronos Audio Visual

We apologise for the issue you have faced, however we do find this review very harsh:

- The delivery estimate clearly states in the Delivery Information section it is UK only (domestic) and to ask for shipping estimates for Europe. This was not done by the customer. This information is directly on the product page and states everything you need to know about your shipping.

- The customer was informed we would get back to him late last week as one of the products is a new release. The customer never replied saying this was a problem, so we proceeded as advised. We appreciate we are 1 day late and apologise for this.

- The PayPal dispute was input on 22nd so we didn't even see it until this morning. We have been given no opportunity to respond.

- Now he has expressed he has a deadline, we have paid 4 x the shipping cost to get it to him on time. This is despite him also not cancelling the PayPal dispute (so we have no payment)

Once he actually contacted us, and told us we acted immediately. He was contacted by email, Facebook and every method he used.

Customer has his goods now on route, but still no closure of PayPal claim or any update to the review showcasing the true experience.

We are a little down hearted and saddened by this, given what we have done, the costs we have incurred and that we weren't at fault originally. We only did as we were asked.

Classificada 5 em 5 estrelas

Kronos AV proved as good as their word.

Ordered a pair of Acoustic Energy AE1 Anniversary speakers in December. I know demand for this product will be high, following glowing reviews in the hifi press and its limited edition status. David at Knonos promised me that I would receive the speaker, but that the shipment was delayed. He was as good as his word. Thanks to Kronos and the local Acoustic Energy distributor I received the speaker earlier this month. It looks and sounds wonderful.

12 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Good experience, fast delivery

Responsive on the chat, gave me the expected details and faster delivery than announced initialy.

However, be mindful to be as responsive to queries after the sale is concluded as you were before it was ;)

23 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

These guys know about Customer Service

These guys know about Customer Service. Damian has been exceptional, both in his advice and understanding of my requirements(hearing issues) and then ensuring products arrived perfectly and on time - thank you!

25 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Kronos life saver

I tried desperately to source the Quad S-C and had almost given up finding one. Kronos had a single new one in stock. The service from Kronos was superb and I’m extremely happy and grateful to all involved.

17 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

high-quality and reliable dealer

Very convenient and fast for customers from Europe. No complications, no dealing with customs and taxes. Very smooth process. Good communication via email, tracking number, etc. I highly recommend it for purchases from the UK.

Also, very well-chosen and informative advertising offers by email, without meaningless daily offers.

30 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great to deal with

Very helpful staff as I’ve used Kronos previously. Easy to use website, with fast delivery and great prices. An around great experience, and I’d certainly recommend Kronos to other potential buyers of their products.

26 de janeiro de 2026
Opinião espontânea

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