LabsMobile Opiniões 70

Resposta da LabsMobile

17/01/2026

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, and we would like to clarify several points raised in your review.

1) SMS filters and message delivery
Our platform includes adaptive traffic filters designed to prevent unusual or potentially fraudulent sending patterns. These controls are especially strict for new accounts, as the system needs an initial learning period to understand normal traffic behavior and usage patterns. Once this initial phase is completed, message delivery should not be affected under normal use.

2) Purpose of SMS filters
SMS filtering is a critical requirement to keep the SMS channel secure and free from fraud, spam, and abusive practices. These measures are not optional: they are mandated by our agreements with mobile network operators and telecommunications regulators. Applying such filters is essential to ensure long-term reliability and compliance for all customers.

3) Destination coverage
We support SMS delivery to more than 200 countries worldwide. However, some destinations require additional procedures such as sender ID registration, traffic profiling, or regulatory approval before messages can be delivered. We kindly invite you to inform us of the specific destinations you wish to reach so we can guide you through any required registration or setup steps.

4) Delivery reports and receipts
Our system always provides delivery confirmations or error statuses whenever they are available. These reports are received directly from mobile operators or, when possible, from the destination devices themselves. If you were unable to view final delivery statuses, we encourage you to contact our support team so we can review your case in detail and clarify what happened.

We would very much appreciate the opportunity to assist you further and resolve any remaining concerns. Please feel free to reach out to our support team, who will be happy to help.

Kind regards,
LabsMobile Team

Resposta da LabsMobile

18/12/2025

Gracias por su comentario y por compartir su experiencia.

Efectivamente, desde hace algunos meses estamos detectando incidencias de entrega de mensajes de verificación (OTP) en el operador Bitel (Perú). Estas dificultades están relacionadas con filtros aplicados por el propio operador en su ruta local, que en determinados casos bloquean, especialmente los de autenticación.

Actualmente, la ruta internacional no presenta estas incidencias, aunque tiene un coste superior, por lo que no siempre es la opción utilizada por defecto. De forma paralela, nuestro equipo técnico está trabajando directamente con el operador Bitel para reducir estos filtros y habilitar una ruta local más estable y fiable para este destino.

Lamentamos sinceramente las molestias ocasionadas. Para poder realizar un seguimiento detallado de cada caso concreto, le recomendamos abrir un ticket con nuestro departamento de soporte, indicando los ejemplos de números y fechas afectadas, de modo que podamos analizar la situación y ofrecerle la mejor alternativa disponible.

Agradecemos su comprensión y quedamos a su disposición para cualquier aclaración adicional.