ho acquistato su veepee la friggitrice ad aria, attratta dal prezzo peccato che non funziona il riscaldamento! sono andata sul sito e adesso vedo che vende esclusivamente coltelli il sito della fr... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Die Qualität und die Anmutung meines Messers Laguiole en Aubrac in der Krokus Version ist ein Traum. Ein wahrer Handschmeichler und mal etwas anderes wie das klassisch gewohnte Modell. Vor allem möch... Ver mais
J'avoue avoir été très circonspect par rapport aux notes moyennes données...j'avais déjà commandé et n'ai vu les notes après-coup ; j'ai malheureusement tendance à regarder qu'a posteriori les avis... Ver mais
A empresa respondeu
Laguiole.com, est une entreprise absolument recommandable. Les produits réellement conçus et fabriqués en France, rare aujourd'hui, méritent que des éloges. Tout est parfaitement pensé. Les lames, l... Ver mais
Informações sobre a empresa
Escrito pela empresa
Laguiole, laguiole knives, laguiole corkscrews and laguiole table cutlery. Worldwide delivery for all the Laguiole cutlery. Engrave a name on a Laguiole for a perfect gift. All the new Laguiole products available.
Informações de contacto
221D Route du bouleau, 69126, BRINDAS, França
- contact@laguiole.com
- www.laguiole.com
4,2
Bom
42 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
J’ai acheté via le site Veepee des 4…
Alors vous auriez peut être réfléchi avant de vendre votre nom à n’importe qui…j’enlève mon avis négatif sur votre site ….puisqu’il s’agit de Lagiole cuisson et non pas Laguiole couteau mais le consommateur n’est pas forcément au courant!! Il aurait fallu protéger votre label et votre réputation pour éviter que des fabricants peu recommandables se servent de ce nom !!!
29 de fevereiro de 2024
Opinião espontânea
Resposta da LAGUIOLE.COM®
Bonjour,
Contrairement à ce que vous dites, votre avis est toujours actif. A aucun moment j'ai vendu mon nom. Je ne comprends absolument pas vos propos. Le site Laguiole Cuisson n'a STRICTEMENT RIEN à voir avec le site Laguiole.com qui vend de la coutellerie haut de gamme fabriquée en France.
Effectivement, je vous demanderai de retirer votre avis négatif qui ne nous concerne absolument pas.
===========================================
Réponse d'Origine :
Une fois de plus, un avis négatif sur Trustpilot qui ne nous concerne pas. Vous n'ETES PAS CLIENT Laguiole.Com. Toutes ces articles portant le nom Laguiole sont des articles dangereux qui sont fabriqués en chine et qui n'ont STRICTEMENT RIEN à voir avec nous. Nous ne vendons AUCUNE casserole.
Le mieux est de vous retourner contre le vendeur qui sait très bien d'ou vient ces marchandises. C'est à lui que vous devez donner des avis négatifs et non à nous.
Sur Laguiole.com nous ne vendons AUCUNE casserole ou autre produit fabriqué en chine.
Nous ne vendons QUE DE LA COUTELLERIE 100% Made in FRANCE.
Cela montre une fois de plus qu'il faut acheter sur notre site Laguiole.com et éviter d'acheter n'importe quoi et n'importe ou.
Avis à Trustpilot : il serait bien de faire un tri dans les avis qui ne nous concernent pas. Soit 100% des avis négatifs publiés sous notre compte qui sont issus de personnes qui ont acheté du made in china sur d'autres sites.
Defective knife, returned for replacement or refund but then ghosted without my money
Laguiole.com sent me a defective product and, after offering to replace or repair it, they kept it and did not refund my money.
I am happy to find a place to leave this negative review.
They sent me a defective knife, the blade pressed against the side when closing so it would grind down and chip over time.
After some friendly email conversations with laguiole.com, I sent it back to be fixed or replaced.
The representative at laguiole.com decided that I was rude (I'm not sure why) and he kept my defective knife, did not send a replacement, did not send a refund, and refused to communicate further.
That's fraud and theft.
I will NEVER do business with laguiole.com and I suggest you do not, either.
Note: the knife was from from a French manufacturer, I believe it was Actiforge, with the head of a boar stamped on the blade.
***It was purchased at laguiole.com and not at any other website.***
Just thought I would mention that to head off the expected party-line accusation that I bought a Chinese fake or from the manufacturer's website. I did not. Laguiole.com is a store that sells products from a variety of manufacturers, including this one.
Absolutely, positively, most definitely, I purchased this knife from laguiole.com and I communicated with a specific person whose name is in a ton of very bad reviews.
Trustpilot made me remove his name but he is absolutely positively from laguiole.com despite his lies and arguing.
If we and all these others who left negative reviews all had similar experiences receiving defective or incorrect knives and were then subject to a barrage of personal insults and accusations, all know your name, how did we not do business with you, specifically? You know exactly who you are.
I am enjoying watching you squirm now that you are being confronted by so many people you have ripped off. You created your own situation through repeated instances of negative customer experiences.
23 de abril de 2023
Opinião espontânea
Resposta da LAGUIOLE.COM®
Dear sir, if you bought from ACTIFORGE, just understand IT IS NOT LAGUIOLE.COM.
ACTIFORGE have his own knives and have his own service. IT IS NOT THE SAME COMPANY.
You make voluntary a confusion and your insults are not acceptable. You are frustrated after your purchase on ACTIFORGE but it is absolutely NOT our fault.
Your message advise everyone to never purchase on ACTIFORGE website which is httos://www.couteau-laguiole.com. So just write your negative reviews under their account.
It is NOT the official LAGUIOLE.COM
Here is their trustpilot account. IT IS ABSOLUTELY NOT OUR COMPANY. Here is the account where you have to leave your message
https://fr.trustpilot.com/review/www.couteau-laguiole.com
And NOT HERE.
So, just leave your message on actiforge trustpilot and NOT on the official laguiole.com.
I think that trustpilot send you a warning about your fake rate.
You are not a customer of us.
I ask you to stop insulting us as you NEVER purchased on our web site.
I will inform Trustpilot again about your defamatory message.
You should order on https://laguiole.com to have a genuine handcrafted product given with a life guarantee.
The problem, is that you thought that you could purchase with a cheap price.
Next time, becareful and purchase from us.
I have been buying Laguiole knives from…
I have been buying Laguiole knives from laguiole.com for 15 years now. We give the knives as gifts to our employees who have been with us for 5 years. They come promptly, in beautiful packaging and are of the highest quality that Laguiole is known for. We have given over a dozen of these gifts and have never been disappointed.
22 de fevereiro de 2024
Opinião espontânea
Resposta da LAGUIOLE.COM®
Thank you very much for your testimony and for your loyalty for 15 years. We are always happy to serve you and bring you the best Laguiole quality.
Qualité du produit et du service après-vente
Possédant un couteau Laguiole acheté sur le site de cette petite PME, je peux attester de la qualité à la fois du produit et du service après-vente. Le système de fermeture de mon couteau s'étant cassé après 7 ans d'usage quotidien, le SAV a été très réactif à ma demande et j'ai reçu le couteau réparé un mois plus tard. Alors certes, le prix n'est pas donné mais pour un couteau de cette qualité (pas une copie chinoise comme sur Amazon) et un tel service de garantie, cela vaut le coup de choisir la durabilité !
22 de janeiro de 2024
Opinião espontânea
Resposta da LAGUIOLE.COM®
Bonjour, merci beaucoup pour votre avis. Effectivement, vous etes un client de longue date et je vous en remercie. Notre site Laguiole.com a aujourd'hui 27 ans et nous sommes ravis de continuer à satisfaire tous nos clients.
Je ne comprends pas les mauvais avis…
Je ne comprends pas les mauvais avis j’ai commandé via showroom privé mes casseroles et poêles de couleur cuivre et je n’ai jamais été déçue . La qualité est très bonne et je suis ravie
30 de dezembro de 2023
Opinião espontânea
Bonne expérience
J'avoue avoir été très circonspect par rapport aux notes moyennes données...j'avais déjà commandé et n'ai vu les notes après-coup ; j'ai malheureusement tendance à regarder qu'a posteriori les avis.
Bonne surprise : tout s'est bien passé
Beau couteau reçu rapidement et très bien emballé
Que du plus pour moi
15 de dezembro de 2023
Opinião espontânea
Resposta da LAGUIOLE.COM®
Bonjour, Merci beaucoup pour votre message. Le problème des mauvais avis est que ce sont des avis qui ne viennent pas des clients Laguiole.com
Dans 100% des cas des avis négatifs, il s'agit de personnes qui ont acheté des articles made in china (ou Made in PRC comme il est souvent indiqué sur les colis). Ces achats ont été effectués sur Amazon ou sur d'autres sites (qui ne sont pas de confiance) et ces personnes viennent ensuite ici pour se plaindre alors que nous n'y sommes pour rien. Tous ces articles made in china ne viennent pas de chez nous. Le problème est que Trustpilot devrait émettre des règles et n'autoriser que les vrais clients de Laguiole.com à émettre un avis.
C'est donc normal que vous ayez été satisfaite car nous sommes une entreprise sérieuse qui est présente sur le web depuis les début du e-commerce en 1997...
En tout cas, merci encore pour votre message. A très bientot sur Laguiole.com
Vi købte et knivsæt med 4 knive
Vi købte et knivsæt med 4 knive, til 799 kroner på medlemstilbud. Til den pris forventede vi da en rimelig kvalitet,men knivene er imponerende sløve, faktisk har jeg aldrig oplevet noget lignende. Så dem køber vi aldrig fra igen.
7 de abril de 2023
Opinião espontânea
Resposta da LAGUIOLE.COM®
Hello, I see that you are not a Laguiole.com customer
Unfortunately you are giving a negative review even though you are not a customer.
You should know that there are a very large number of Chinese knives with the name Laguiole which absolutely do not come from us. All these products harm French craftsmanship.
If one day you want to buy authentic quality, you can buy on our trusted site https://laguiole.com
You will have French-made Laguiole items. Do not hesitate to contact me so that I can assist you with your purchase of authentic Laguiole cutlery.
Bonjour, je vois que vous n'etes pas un client Laguiole.com
Malheureusement vous donnez un avis négatif alors que vous n'êtes pas client.
Il faut savoir qu'il existe un très grand nombre de couteaux chinois avec le nom Laguiole qui ne viennent absolument pas de chez nous. Tous ces produits font du tord à l'artisana français.
Si un jour vous souhaitez acheter de la qualité authentique, vous pouvez acheter sur notre site de confiance https://laguiole.com
Vous aurez des articles Laguiole de fabrication française. N'hésitez donc pas à me contacter afin que je vous accompagne pour votre achat de coutellerie Laguiole authentique.
Professionalità pari a ZERO
Non mi sono nemmeno ancora arrivati i coltelli, ma mi sento in dovere di segnalare la poca professionalità del loro sito. Non sono mai stata in store, ma mi è stato consigliato per la qualità dei loro prodotti.
Ho fatto un’ordine in data 11/08/2023 e i tempi di consegna per l’Italia erano di 1-4 giorni lavorativi. Ad oggi sono 17 giorni che aspetto l’ordine. Ho scritto all’assistenza dopo 10 giorni e mi è stato detto che l’avrebbero fatto ripartire perché a quanto pare era bloccato in dogana.
Sono stata messa in contatto con una certa Celine, la quale è stata poco professionale e non accorta nel far sì che il mio ordine arrivasse, infatti ho dovuto riscriverle dopo 14 giorni per sentirmi dire l’ordine è stato perso.
Professionalità e attenzione al cliente pari a ZERO.
28 de agosto de 2023
Opinião espontânea
Resposta da LAGUIOLE.COM®
Ciao, mi dispiace vedere che non sei cliente Laguiole.com e che non hai mai acquistato da noi. Come tutte le recensioni negative qui, devi aver acquistato coltelli "Made in PRC" altrove e sei arrivato a pubblicare la tua recensione negativa sul nostro sito.
Inoltre, non abbiamo "Celine" nella nostra azienda.
Attenzione, tutti questi coltelli “Made in China” non ci riguardano assolutamente.
Su Laguiole.com vendiamo solo coltelli di alta gamma realizzati artigianalmente in Francia.
====================
Bonjour, Je suis désolé de voir que vous n'êtes pas un client Laguiole.com et que vous n'avez Jamais acheté chez nous. Comme tous les avis négatifs ici, vous avez du acheté des couteaux "Made in PRC" ailleurs et vous venez mettre votre avis négatif sur notre site.
De plus, nous n'avons aucune "Céline" dans notre entreprise.
Attention, tous ces couteaux "Made in China" n'ont strictement rien à voir avec nous.
Sur Laguiole.com nous ne vendons que des couteaux haut de gamme fabriqués artisanalement en France.
Be careful not to buy copies !
Did not realise that laguiole was a generic name that any manufacturer can use . I bought sets that fell apart and wrongly assumed the source was laguiole.com ! Only buy from this site ! Thanks for your correction!
26 de julho de 2023
Opinião espontânea
Resposta da LAGUIOLE.COM®
Hello, obviously you are not one of our customers. You must have bought these Laguiole knives made in PRC (China). You have to be very careful, only buy on trusted sites like https://laguiole.com
Our items are handcrafted in France and guaranteed for life for possible manufacturing defects.
Thank you so much for correcting your review. I will be very happy to answer you and help you in your future choice for a purchase on our website https://laguiole.com
Ce site est vraiment mauvais
Ce site est vraiment mauvais, les gérants n'aiment pas trop les sav, je devais envoyer trop de messages (3messages) car ils m'ont bloqué. Impossibilité donc de récupérer mon couteau qui a cassé au bout de 15 jours tout de même. J'ai enfin pu le récupérer 1 AN ET DEMI plus tard, mais pour cela j'ai du m'en occuper moi même et retrouver le service après vente pour pouvoir enfin récupérer mon couteau.
2 de março de 2023
Opinião espontânea
Resposta da LAGUIOLE.COM®
Désolé, mais encore une fois nous n'y sommes pour rien... Merci à Trustpilot de faire le nécessaire pour trier ces avis négatifs qui ne nous concernent pas !!
Ordered a cheese knife
Ordered a cheese knife, when it arrived I could tell straight away that quality was lacking! The wood handle was stained and the metal was rough and hadn't been polished. Received a snotty reply to my email but they did replace it in the end. After a few washes part of the fancy decorative metal work fell off!!! Save your money don't buy Laguiole!
7 de fevereiro de 2023
Opinião espontânea
Resposta da LAGUIOLE.COM®
Hello, I'm sorry but I see that you are NOT a customer of us. You have NEVER purchased on laguiole.com
You should know that there is a lot of poor quality cutlery made in PRC. All negative reviews written here are written by people who are not customers of Laguiole.com
Be very careful. Laguiole cutlery is high-end French cutlery. Prices are often high. It costs between 300 and 600 euros for 6 table knives. If you buy cheaper, think that the quality will not be there.
For high-end artisanal French cutlery, purchase on https://laguiole.com
Terrible customer service
Terrible customer service, the worst I have come across. One of my knives snapped (poor quality). I emailed and all they could offer me was a replacement knife that I would have to pay for.
6 de setembro de 2022
Opinião espontânea
Resposta da LAGUIOLE.COM®
The problem is that you are NOT a customer of us. You NEVER purchased on laguiole.com We don't have any customer with the name Dan Lacey. The problem with Trustpilot is that a lot of person give negative reviews and are not identified as customers. So, could you remove your review and publish it to the right company (which is absolutly NOT laguiole.com). And for the readers, you will see that all negative reviews are from people that are NOT customers of us.
TERRIBLE COMPANY DO NOT USE!
We have just purchased the steak knives, forks, spoons and teaspoons. When we received them, we were so disappointed with the crude quality of the stainless steel and the poor finish that we tried to return them, but Laguiole refused. They advertised these items as a 24-piece presention box, but sent 4 individual boxes. TERRIBLE COMPANY. AVOID!
24 de julho de 2021
Opinião espontânea
Resposta da LAGUIOLE.COM®
You ARE NOT a customer of us. You purchase IMITATIONS made in China on an OTHER website.
Our genuine cutlery is here : https://laguiole.com/en/categorie/table-cutlery/canteen-of-cutlery/
You can purchase a GENUINE Laguiole canteen of cutlery for 2600 Euros. We give it with a life guarantee.
You purchased a made in china canteen of cutlery on ANOTHER web site for about 40 Euros !!
So please, remove your negative rate. You NEVER purchased a genuine handcrafted cutlery on our web site.
ONLY purchase on https://laguiole.com at the right price. Never purchase these made in China product, it is dangerous.
It is unacceptable that Trustpilot accepts negative reviews on our official Laguiole.com account from people who did not purchase from our site but purchased knockoffs from other malicious sites. All negative reviews on our Trustpilot account systematically come from people who have purchased made in china anywhere on the internet.
Advice to readers, really buy on Laguiole.com to avoid all the disappointments of all those dissatisfied people who bought made in China on malicious sites.
Absolute shocking
Absolute shocking! Products do not last five minutes. He does not reply or make any contact after the sale. In essence, he is a total charlatan!
Do not, I repeat do not use this website. He and his products are dog sh@t.
Regards, George
30 de novembro de 2018
Opinião espontânea
They send you a knife that doesn't look …
They send you a knife that doesn't look like anything like the one you but from the site. Endless trouble and no response. Last site on the planet I would recommend. Safe yourself the trouble and shop elsewhere.
18 de outubro de 2017
Opinião espontânea
Resposta da LAGUIOLE.COM®
WHO ARE YOU ? You are not a customer of us.
I don't understand why Trustpilot accepts negative reviews from anyone. You have NEVER purchased from our site.
Do not shop here
Do not shop here. Terrible customer service. Buying something isn’t the issue but when you recieve an item that is different from the description the troubles begin. After returning with proof of delivery the silence begins. Despite many emails only 1 answer was given which turned out to be an empty promise. Been chasing my money for 6 now. Guess I have to show up at their door.
14 de outubro de 2017
Opinião espontânea
Excellent service et produits haut de gamme
Le seul site à vendre des produits de qualité et du vrai fait main. Les délais de livraison sont de 48 heures. Les autres avis négatifs sont vraisemblablement des avis publiés par la concurrence car ce qui est dit est totalement faut. Je passe régulièrement des commandes sur ce site pour faire des cadeaux à des amis. J'ai toujours été plus que satisfait ! La gravure permet de faire des cadeaux personnalisés exceptionnels. Le travail est vraiment soigné et le service client est impeccable ! De plus la communication avec le marchand est vraiment extrêmement sympathique et efficace ! Je recommande vraiment ce site pour un achat de qualité et en toute confiance.
7 de dezembro de 2015
Opinião espontânea
Poor Service
I ordered a sommelier from this company on the 2nd July and as of today, 19th August, I am still waiting! Communication with this company results in a standard email reply of it takes time to make the article requested.
Having bought Laguiole products from other French companies this is most probably the poorest that I have had to deal with.
19 de agosto de 2015
Opinião espontânea
erreur de commande
Un article non commandé a été envoyé par erreur.
24 de junho de 2013
Opinião espontânea
Resposta da LAGUIOLE.COM®
Cher Monsieur, Je suis désolé mais vous n'avez jamais commandé sur notre site. Nous répondons toujours de façon immédiate à tous nos clients et s'il y avait eu un probleme nous vous aurions répondu. Il n'y a aucune commande à votre nom et il n'y a aucun email a votre nom signalant une erreur.
Comme beaucoup quasiment l'intégralité des avis négatifs sur Trustpilot sous notre compte, vous faites erreur.
C'est tout de même inacceptable qu'il soit possible de laisser des avis sur Trustpilot alors que vous n'êtes pas client.
Merci de corriger votre avis et de l'adresser à la bonne entreprise.
Verdens bedste proptrækker
Jeg kan varmt anbefale dette guddommelige produkt.
Verdens bedste proptrækker laves af de fineste materialer.
Jeg tror jeg i fremtiden må købe mig endnu en proptrækker fra Laguiole. Men skal det være den med mammut elfenben eller den fremstillet i stål fra det berømte concorde fly.
29 de dezembro de 2011
Opinião espontânea
A Experiência Trustpilot
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