Aurora AU-MR16/50SQ 50 watt Halogen MR16 Square Light Bulbs are discontinued, but Lamps2udirect came up with an alternative that fitted my ceiling light holders perfectly, saving me a fortune replacin... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Ordered and paid for 2 cool white under counter tubes which arrived after 9 days. However one was warm white. Contacted Martin at the company who apologised and posted out another cool white tube st... Ver mais
A empresa respondeu
I had difficulties finding fluorescent tube (T5 21”) in “daylight”colour (6000K) and could only find ‘warm’ colour type on line. The ‘daylight’ tubes were readily available on lamp2udirect and disp... Ver mais
Highly recommend!!! Great customer service and honest. I’ve used this shop twice and had no problems till last time, third time. My UV lamps arrived broken. I called them immediately after receivi... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Specialist suppliers of all things lighting our range of products include hard to find replacement lamps as well as LEDs, fittings and traditional fluorescent, halogen and incandescent lamps. Our best selling items include square & hexagonal spot lights as well as Smilight under-cabinet tubes. Delivery is free on orders over £45 within the UK.
Informações de contacto
Unit 39a, Park Farm Industrial Estate, SG9 9AZ, Buntingford, Hertfordshire, Reino Unido
- 01763 661650
- sales@lamps2udirect.com
- www.lamps2udirect.com
4,2
Bom
702 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Would highly recomend
Would highly recomend, great prices amongst others and fast deliverey
1 de outubro de 2026
Opinião espontânea
Resposta da Lamps2udirect
Thank you so much for taking the time to leave us a review. We are glad this order arrived on time. We work hard to ensure we offer the best lighting prices so it's great to hear this has not gone unnoticed. Thanks again.
Great customer service
Great customer service. Will definitely use again.
2 de outubro de 2026
Opinião espontânea
Resposta da Lamps2udirect
Thank you so much for taking the time to leave us a review. We look forward to welcoming you back and helping again soon.
Delivered early will use again
Delivered early will use again
30 de setembro de 2026
Opinião espontânea
Resposta da Lamps2udirect
Thank you so much for taking the time to leave us a review. We look forward to welcoming you back and helping again soon.
Low wattage screw in bulbs
I ordered three bulbs online that were difficult to find. There were two companies selling these bulbs do I bought from both, just as well I did that as the order placed with this online trader took 3/4 months. I found it easy to place the order, and when received they were packaged very well. Some communication from this trader would have been appreciated. I didn't think I was ever going to get them. The quality is good. Would I recommend them not if you need them immediately. Would I shop with them again, mit sure would possibly name contact to see how long it would take them to full fill a particular order.
25 de agosto de 2026
Opinião espontânea
Resposta da Lamps2udirect
Thank you so much for taking the time to leave us a review. Having looked into your order details we can see that the items ordered were listed for 'Pre-Order' at the time of ordering. Still, 3-4 months is too long to be waiting for a small order for lights. We will make a conscious effort to ensure this does not happen, if you use us again in the future.
good service
Great service and have all the incandesent range of bulbs. really pleased
15 de agosto de 2026
Opinião espontânea
Resposta da Lamps2udirect
Thank you so much for taking the time to leave us feedback. We are so happy to get a 5 star review and hope to help again soon with any of your future lighting requirements.
Theatre Lamps
Ordered various theatre lamps that I was struggling to get elsewhere. All arrived well packed and in reasaonable time. The ones that have been fitted seem to be perfect for the job and the rest are on the shelf as spares.
21 de maio de 2026
Opinião espontânea
Resposta da Lamps2udirect
Thank you so much for taking the time to leave us feedback. We are so happy to get a 5 star review and hope to help again soon with any of your future lighting requirements.
speedy delivery
speedy delivery, very well packaged, very well priced.fantastic experience.thank you again
23 de julho de 2026
Opinião espontânea
Resposta da Lamps2udirect
Thank you so much for taking the time to leave us feedback. We are so happy to get a 5 star review and hope to help again soon with any of your future lighting requirements.
Not happy.
I ordered a fan on 13th July. After 9 days I tried to contact them saying, where is it? One email didn't work so I used the sales email. They got back to me the same day. Telling me the fan was a pre order and it wasn't going to be sent untill end of August/beginning of September!! I need it now!!
There was no information about pre ordering on the web page at all! I am FURIOUS!! I will have to find another fan in my price range from somewhere else now!
And a refund!
23 de julho de 2026
Opinião espontânea
Resposta da Lamps2udirect
Hello Miranda, Thank you for taking the time to leave us a review.
As advised directly via email - Our range of fans sold out a few weeks ago now. Since then, they have been listed for 'Pre-Order' on our website - We have not shown them as in stock since. You literally clicked on highlighted words 'Pre-Order' before placing the order.
We hope you manage to find a suitable replacement from another supplier and we are sorry we could not help you on this occasion.
These items are becoming very hard to find right now, so check stock or ensure the other supplier you order from shows the item as 'IN STOCK' before placing a new order.
Because the light bulbs we wanted are…
Because the light bulbs we wanted are made by only a limited number of manufacturers, my order turned out to take a while to fulfil, When I enquired into the delay, Sharon and Martin replied straight away, explaining the situation but all the same offering me the option of a refund, Even though I didn't take them up on the offer, I appreciated their integrity in reminding me I had that option. The light bulbs arrived safely yesterday. I would definitely order from Lamps2udirect again.
26 de junho de 2026
Opinião espontânea
Resposta da Lamps2udirect
Thank you so much for taking the time to leave us feedback. We are so happy to get a 5 star review and hope to help again soon with any of your future lighting requirements.
Had to contact them as had no email…
Had to contact them as had no email confirmation, bought an orange bulb that stopped working after 2 months
18 de abril de 2026
Opinião espontânea
Resposta da Lamps2udirect
Thank you so much for taking the time to leave us feedback. We are so sorry to see this was a negative experience. Can you please reach out to us directly so we can try to resolve this for you?
Ordered a lava lamp bulb and it was…
Ordered a lava lamp bulb and it was dispatched promptly and works perfectly, thankyou
20 de abril de 2026
Opinião espontânea
Resposta da Lamps2udirect
Thank you so much for taking the time to leave us feedback. We are so happy to get a 5 star review and hope to help again soon with any of your future lighting requirements.
Fantastic
ordered various bulbs through these guys now for the company i work for and they're great. its an easy process and they arrive pretty quickly too. definitely will be using them for the future.
18 de março de 2026
Opinião espontânea
Resposta da Lamps2udirect
Thank you so much for taking the time to leave us feedback. We are so happy to get a 5 star review and hope to help again soon with any of your future lighting requirements.
Ordered Led Lamp batten and it was…
Ordered Led Lamp batten and it was delivered promptly, packaged securely and excellent price. No fuss straightforward order. Great Company
19 de maio de 2026
Opinião espontânea
Resposta da Lamps2udirect
Thank you so much for taking the time to leave us feedback. We are so happy to get a 5 star review and hope to help again soon with any of your future lighting requirements.
Highly recommend!!!
Highly recommend!!!
Great customer service and honest.
I’ve used this shop twice and had no problems till last time, third time. My UV lamps arrived broken. I called them immediately after receiving and noticed it was broken, to tell them about the issue and they requested pictures. I sent them pictures. The term was replaced and with me within two working days.
I highly recommend.
14 de abril de 2026
Opinião espontânea
Resposta da Lamps2udirect
Thank you so much for taking the time to leave us feedback. We are so happy to get a 5 star review and hope to help again soon with any of your future lighting requirements.
Slow to Arrive
Ordered some bulbs on 7th March but had to phone on 17th as I hadn't received any notification of a delivery date. The man was very helpful, said they were awaiting delivery of the bulbs from Europe and that it was unusual I hadn't received notification regarding the delay. They finally arrived on 22nd March, so 15 days after ordering. It would have been helpful if the website had stated Out Of Stock.
22 de março de 2026
Opinião espontânea
Resposta da Lamps2udirect
Thank you so much for taking the time to leave us feedback. Sorry to see there was a delay. Hopefully we can get a 5 star rating for service on your next order.
Good aftercare service
I didn't actually get the light I ordered, but I give them them five stars because when I contacted them and sent them a photo of the product as received they offered to refund me the purchase price without requiring me to even send the light back, and they did so. This was very generous and fair - thanks.
7 de abril de 2026
Opinião espontânea
Resposta da Lamps2udirect
Thank you so much for taking the time to leave us feedback. We are so happy to get a 5 star review and hope to help again soon with any of your future lighting requirements.
I may have been harsh
picture shows ceramci shaver. plug recieved cheap plastic chiness crap and took over two weeks for order.
OK i could have phoned and perhaps when looking at the unit its difficult to see. I dont remember a description for what material the unit is made from. I may have been harsh therfore I upgraded my review .
25 de fevereiro de 2026
Opinião espontânea
Resposta da Lamps2udirect
Thanks for taking the time to leave us a review, John. We have not heard from you directly, which is a shame, as we would have liked to have resolved this for you.
We are a little confused as to what product you thought you might be purchasing. Our code 6025 is a plastic travel adaptor and does not show any type of ceramic in the image. It is hard to see why you might have thought this might be ceramic?
Sadly, most electrical products are now made in China and we could have confirmed this if you had reached out before ordering.
Professional Organised Company
Their wide range of quality products are very competitively priced. Their communication is excellent and they do precisely what they say they are going to do and deliver bang on schedule.
3 de março de 2026
Opinião espontânea
Resposta da Lamps2udirect
Thank you so much Nigel - We hope to help again soon with your lighting requirements.
Fantastic service from this company and…
Fantastic service from this company and will definitely use again
16 de fevereiro de 2026
Opinião espontânea
Resposta da Lamps2udirect
Thanks Nicky for your positive feedback. It's really appreciate. We hope to help again soon!
Good sales, but zero after-sales
I've used this company a few times as they have a good range of products at good prices. But the experience from my last order shows they have a poor after-sales attitude so I will buy elsewhere in the future.
The problem was that two of the nine LED tubes they supplied were broken. I've no issue with that as these are delicate devices and breakages during shipping are to be expected. But they refused to refund or replace them because the breakage was reported a week after delivery and not within 48 hours. Now who has time to can fully unpack, check, and test each and every item within 48 hours - you leave this to when you install. I'm pretty sure they don't check when receiving from the OEM.
I don't care about the cost of 2 tubes, but would grumble if it was the entire shipment or higher value items.
23 de fevereiro de 2026
Opinião espontânea
Resposta da Lamps2udirect
Thank you for leaving such an honest review, Leo. We are glad you have been a regular customer and have previously been happy with our range of products.
As advised via email, in our delivery information, terms and conditions and order confirmations, all breakages must be reported within 48 hours of receipt.
As we explained via email - This is the timeframe we are given by couriers to report transit damage. After this period we are not able to make claims. This is why we highlight this in our order confirmations.
As a small business we have to be able to claim back costs from couriers for breakages in their possession. We do not get a lot of breakages considering the amount of fragile items we send, but we cannot afford to lose money on small orders for tubes.
I am sorry you are unhappy with this and that this order did not work out to your satisfaction, but this policy is in place to protect us a small business. If you have reached out within the requested period, which we quote in our delivery information, terms and conditions and order confirmations, we would have been able to refund or replace the damaged items for you. 7-10 days after receipt, unfortunately, is too long to for to put in a claim against the courier. We do check all deliveries from OEMs as they also have the same policies.
Most online sellers of fragile items, especially small businesses will also have this policy in place.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.