Laurel Road Opiniões 607

I refinanced a student loan through laurel road, and it went very smoothly. Easy to work with and I got the best rate around!

App very user friendly. Very timely on the notices.

Very easy to deal with and majority of it is all online so it makes things very simple.

Laurel road is great. Love the checking and savings accounts. App easy to use. Refinanced student loans with incredible rate. My one issue is that I can’t use it with 3rd party apps like YNAB and EveryDollar. I did finally get YNAB to work recently but it’s inconsistent and involves a difficult login procedure each time you want to get transactions. EveryDollar won’t connect at all and they say it is Laurel Roads issue. I really want to switch to EveryDollar this year since it’s cheaper.

Avoid this company. They have no clue what they are doing. I applied for a physicians loan and everything was fine until 4 days to the closing. They charged me for the appraisal of their choosing and ended up not offering the loan. I got the loan through another institute.

I have been denied a personal medical residency loan twice despite meeting the requirements listed on the web application eligibility page. The second application even did a hard pull which crushed my credit score. The denial letter they send is always vague and when i call to get more information, i find out the explanation for the denial is always something new which was never clearly stated or written in the eligibility page and the FAQs page of the web application. The ordeal has left me feeling frustrated and even angry for the covert and dubious games.

What a nightmare! With no warning either by phone, text or email, my online access to my checking account was completely shut down! When I called, I was told I wouldn't have access for at least 10 business days because my account was under review for suspicious activity! Two and a half weeks before Christmas, and I am shut off from my funds!! I immediately stopped any more deposits from going into this account, and as soon as I gain access to my funds, I will shut down this account and never have anything to do with this horrible bank again. This is the worst banking experience of my entire life, and at 61, that is saying a lot.

UPDATE: 12/15/2022
Here it is one week since this awful situation began, and you would hope Laurel Bank would have as much interest in rectifying the situation as they have in trying to disqualify my review, but alas hope springs eternal. So I spoke to a representative of Key Bank who was very polite and professional, but still had zero power to explain why this had happened to me...other than to convey Laurel Bank thought my direct deposits looked suspicious...every deposit was from the same source...my employment...and the funds were drawn from the Bank of America. Real sketchy, right? So obviously they had questions about my income but instead of asking me they shut down my account, gave me no explanation and have treated me like a money launderer or common criminal!!! This is so beyond beyond ridiculous. I implored the rep to help get my account closed and my money back to me. She was sympathetic, but I'm less interested in hand holding and totally focused on getting results. She said it might be up to 15 days to get a cashier's check, as my account was "still under review." You just can't make this stuff up. Again, the message is do not bank with Laurel Bank unless you enjoy the excitement of having your hard earned money taken hostage by a group of know nothing/do nothing unprofessional pencil pushers.

12/17/2022 SECOND UPDATE
Could it get any worse? Laurel Bank is clearly up to the challenge of making an awful situation even worse, Just received a form letter in the mail from them saying that there is a hold on my account "that is typically resolved in ten business days" because I confirmed fraudulent or suspicious activity on my account. THE ONLY FRAUDULENT AND SUSPICIOUS ACTIVITY ON MY ACCOUNT IS BEING PERPETRATED BY THIS GODAWFUL BANK!!! ALL I WANT FOR CHRISTMAS IS MY MONEY BACK AND TO FORGET THIS JOKE OF A FINANCIAL INSTITUTION EVER EXISTED.

THIRD UPDATE: 12/23/2022
Day 16 of this Debacle (turns out they officially put the hold on my account December 7th.) Here it is 2 days before Christmas, and still getting the middle finger from this bank, although they are getting two back from me. I spoke to a male there who "was going to check on the details" for me...as usual, nothing new. They saw my multiple deposits going in, and my oh my, a few transfers going out...and that was "suspicious". Instead of talking to me about the situation, they are "researching" it...it is taking 16 days...obviously it will take more...to figure out I am getting deposits and I am making transfers. The same source for all deposits, and the same source for all transfers...another one of my bank accounts. This is their big criminal dragnet...me and my few legally earned hundreds of dollars...that they continue to hold hostage. And the guy I spoke to let me know there was "no way" they would release my funds to me until "the research" had concluded. At this point, besides getting my money back, I hope I prevent as many people as possible from doing business with this absolutely ridiculous bank.

Excellent customer service all of the time, whenever I needed it, and very generous with continuing to hold my locked in rate while agreeing to match the federal loan pause by extending the finalization date

Do not waste your time with this company or the parent company, Key Bank! It is not worth the 0.25% rate discount on your mortgage! I have wasted countless hours of my time either using their woefully poor and awkward online portal or on the phone trying to reach my loan officer or talking to multiple mortgage customer service reps who do not return phone calls when they say they will. It was very difficult to get in contact with the loan officer during underwriting and he would request documents which were already uploaded to the online portal. Even then, it would take multiple attempts to upload the documents because the portal would glitch and lock up and it would not confirm whether the upload was completed. It was very cumbersome. The lack of communication from the loan officer during underwriting was so bad, I had to talk with another rep to make sure all the requested documents were received and were with the underwriters. He even didn't respond to my real estate agent who tried contacting him multiple times. I did not not know if the loan was approved until just days before the closing and we thought it would have to be pushed out. Key Bank which owns Laurel Road and services the mortgage is just as bad if not worse. The customer service reps do not return calls when they say they will and my calls have been disconnected more than once when either transferred or placed on hold. I am NOT happy they are my mortgage holder and wish they weren't receiving my money for this loan. I'll switch to another lender as soon as I can!

Terrible experience. The account got locked within 24 hours of opening, apparently sending a Zelle payment is against the rules. The number they ask you to call is dead, none of the customer service support members knew anything about unlocking my account. My account was locked on the 29th, I need to pay rent on the 30th, and they told me it takes about 5 days for the engineering team to respond. So for the next 5 days, I get to sit here and wait for them to unlock my account.

I can't believe I am saying this, but I should have stayed with my other bank.

I had a great experience with them. I used a physician loan and they had a significantly better rate than I could get elsewhere. Their portal is straight forward to upload documents and my agent was always available to help and explain things. The only sticky thing was setting up auto-pay as it was a bit confusing between them and Key bank, which they fall under. A quick call to customer service cleared that up though.

Having to put your full ss number out there first and I can't even get to the 'secure' website makes me question their professionalism

Only issue was setting up the auto payment but other than that super easy site to use.

The process for student loan refi was so easy and straightforward. From getting a quote to funding the loan was less than a week and completed from the online application. Easy!

We used Laurel Road to purchase our home using a physician loan. Overall the process was ok but I think unnecessarily stressful towards the end. We didn’t get the Clear to Close until 2 days before closing. It seems like a lot of the things holding up the process could have been anticipated. On the bright side they were responsive and I got a good internet rate.

Everyone I contacted at Laurel Road was very helpful and made the process of refinancing my loans smooth and easy! Highly recommend!

I had a very good experience with the Application process through Laurel Road. The online application process was very easy....document requirements for upload were also minimal and simple to accomplish. The rates were the best that I had been quoted after researching at least 4 other companies for refinance of Parent Plus student loan debt. Even a discount in the interest rate if you set up auto pay. Overall - very happy I chose Laurel Road

Great on-boarding process and customer service. I would suggest that customers at least have 1 phone call or meeting with an underwriter to ask any questions they may have.

Laurel Road mailed me an advertisement offering a lower interest rate on a refinanced student loan. I immediately uploaded all requested documentation. The website kept asking for a second earner's documentation. I wrote back and forth with their reps explaining I did not have one. It was not until after I consented to the hard credit pull where I was informed I would not be offered the chance to refinance. I called within 5 minutes and they said they would not block the credit pull. I found them to be incompetent and unprofessional.

Got my mortgage doctor loan with this company, as well as a high-yield savings account, and it has been a complete nightmare. They pride themselves on providing a premium experience, but it continues to show problem after problem. Cannot make automatic payments, cannot add spouse to the account. There’s always a technical issue. Representatives can never help or resolve anything. Always need to involve management to get problems fixed. Have wasted hours on the phone and e-mail since my experience started with Laurel Road. A shame that it’s recommended by the ADA.