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Terrible scam company. They rip you off terrible rude customer service. Copied another well known company. Awful service awful people who run the company. Company called brick borrow is so much better. Do not use lend a brick
Have so far had a positive experience with Lend a Brick. Have been able to choose the sets that I desire and understand the 3 month policy to be able to borrow larger sets. Look forward to building my next
This is a great idea at first, however issues started arrising fairly quickly. I had signed up to borrow 1 piece at a time, but the turnround time from when Lend a Brick recieved my Lego back to when i was able to choose a new one was quite long at times up to 4 days. Then the selection i could borrow was very limited, I understood that once i had been a member for 3 months the selection would increase, however at 1 time there was only a choice of 25 sets that i could choose from and most of them were aged at 7years and below. As i was unable to rent a sent for over a week, i had paid for a subscription that i was unable to use therefore I had no option but to cancel my subscription. It seems Lend a Brick doesn't have multiple sets, I sent them a message asking for a Refund for the month i had been unable to obtain a Lego Set, i had no response for 6 days, so I sent them another message, they responded but they did not address the Refund Request.
I have now joined another Lego Group and so far the service is so much better.
Looks great on the face of it. Great idea when you consider the cost of purchasing lego these days. I subscribed to the middle plan which allows me to choose which set I borrow each month. What they don't tell you before you subscribe is that their sets are quite limited and the sets you'd actually want to borrow are mostly already on loan. Then there's delivery! They don't tell you anywhere that your £14.95pm doesn't include delivery. For that privilege you have to fork out another £4.95, which you find out after you've chosen your set and are all excited about building it.
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