-- Previous comment Lots of issues with support and getting help: I've been trying to get help with a ticket transfer for 5 days straight and have not received any response despite sending multi... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Moving house can be stressful but remembering to change your address with everything and everyone it's easy to mis out something. I contacted Lets Do This by email. I got a reply quickly asking a fe... Ver mais
Confusing registration process. I was registering for myself, and then suddenly and unexpectedly I was forced to register for my daughter. I had entered that she had a qualifying time by gps, but I wa... Ver mais
Booked an event.. but my email confirmation didn’t come through, emailed LDT and they quickly confirmed that my registration and payment was received and resent the confirmation email.. Love this co... Ver mais
Informações sobre a empresa
Escrito pela empresa
Let's Do This exists to inspire anyone and everyone to have incredible moments, make unforgettable memories, and feel alive. With 1000s of incredible experiences to choose from, we're here to help you find your next moment whether it is running, cycling, triathlons, swimming, trail or obstacle.
Informações de contacto
Smiths Building, Lower Ground Floor, 179 Great Portland St,, W1W 5PL, London, Reino Unido
- support@letsdothis.com
- www.letsdothis.com
4,1
Bom
1 mil opiniões
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very good customer service
15 de fevereiro de 2026
Exeter half marathon was a great event…
Exeter half marathon was a great event for me. The first great gift was the extension of the time in which to finish to 3 hours 30. I am 73 years old and finished in 3 hours 05 mins. Extending the time limit meant the race was an enjoyable one for me without too much pressure.
6 de fevereiro de 2026
Need to check my Registration
Looking for help trying to find my Registrations in 2026 TD Five Boro Ride
8 de fevereiro de 2026
Staff was very helpful
Staff was very helpful, they resolved my problem within a business day.
10 de fevereiro de 2026
Opinião espontânea
Had Potential
I got some helpful answers for my first question, then no responses after. I thought this was a live chat, so not what I was expecting, but then there’s still no response so I’m a little bummed about that.
5 de fevereiro de 2026
Absolutely awful
Absolutely awful. Unable to get a refund due to illness and injury. They make it virtually impossible to claim your money back even though it’s circumstances beyond your control. They pass you from one place to another, total chaos. Not impressed.
9 de fevereiro de 2026
Opinião espontânea
Resposta da Let's Do This
Hi Gail,
Thank you for your review, we’re sorry to hear about your experience.
As outlined in the event organiser’s Terms & Conditions that were agreed to at the time of booking, withdrawals are not eligible for refunds, transfers, or deferrals for any reason. As we are not the event organiser, we’re required to adhere to these terms and aren’t able to override them.
The only exception would be if Refundable Registration had been added to your booking. Unfortunately, this was not included in your booking, which means a refund isn’t available in this case.
We can see that we replied to your original message and advised you to contact the event organiser directly. This is because they are the only team authorised to make any exceptions outside of their stated terms, and we’re unable to take action without their approval.
We hope you’ve now been able to reach the organiser as recommended. If you need any further help, please reply to our previous email and we’ll be happy to assist where we can.
I could not book my event despite…
I could not book my event despite everything being completed. I tried repeatedly. I emailed the team - no response. No information about any other means of contact. Horrendous customer service.
8 de fevereiro de 2026
Opinião espontânea
Resposta da Let's Do This
Hi there,
We’re really sorry to hear about your frustrations with not being able to complete your booking. That’s certainly not the experience we want anyone to have.
As we haven’t received any further information from you following our request, we’re unfortunately unable to locate your original message in our inbox or identify the specific event you’re trying to book. Without those details, we can’t properly investigate what may have gone wrong.
Please could you contact our team at support@letsdothis.com, sharing the email address you used, a brief description of the issues you’re experiencing and the name of the event you are trying to book? Once we have that information, a member of the team will look into it and get back to you as soon as possible.
We’d really appreciate the opportunity to help get this resolved for you.
Horrible experience for a team captain
Horrible experience for a team captain. Very little ability to make simple changes to your team - like run order. Super clunky website. I wish Ragnar would pick a new company to handle their events :(
7 de fevereiro de 2026
Opinião espontânea
Resposta da Let's Do This
Hi Donna,
Thank you for your feedback, and we’re sorry to hear you’ve had issues trying to organize your team.
The ability to sort the run order is only enabled by the event organizer, usually around 4–6 weeks before the event. This is likely why you’re not able to access this feature yet. Once it is switched on, you’ll be able to manage this through your Team Page.
We’ve checked our inbox but can’t find any messages from you, so please email us at support@letsdothis.com with your booking reference and a brief description of any issues you are facing or question you may have about your booking.
Our support team will be happy to help answer any questions you may have.
I had made an error with registering…
I had made an error with registering one of our runners. Manuel, from Let's Do This was very quick and efficient in correcting the details and letting me know.
4 de fevereiro de 2026
Opinião espontânea
Registration Issue
Prompt response by Manuel,with a booking issue and a registration fee being taken 3 times due to a technical issue.
He quickly resolved the issue, in getting my money refunded.
3 de fevereiro de 2026
Opinião espontânea
Very easy to communicate with and very…
Very easy to communicate with and very helpful advice.
28 de janeiro de 2026
Prompt Response
The LDT staff responded to me promptly when I requested an invoice for my payment to the St. Paddy's Day 7K in Amarillo, TX in March.
26 de janeiro de 2026
Sorted ✔️
I appreciated that after ‘talking’ to the AI bot that I got put through to a human. After 48 hours or so, I had the answer I needed. It wasn’t urgent and I feel that it was appropriate service.
27 de janeiro de 2026
Opinião espontânea
Manuel was responsive and clear about…
Manuel was responsive and clear about what he needed to resolve my challenge.
26 de janeiro de 2026
Opinião espontânea
Efficient and friendly
I booked a place on the Junior Great North Run for my daughter, however I accidentally registered her under my name. After getting in touch Frankie was quickly able to rectify this.
26 de janeiro de 2026
Opinião espontânea
Could not find a registration email so…
Could not find a registration email so contacted Lets Do This through their website at the weekend. Had a reply and everything confirmed on Monday. Great service from Frankie
25 de janeiro de 2026
Opinião espontânea
Saved by Support Team
I had a problem booking a spot for Inverness Half Marathon due to a technical glitch. I was not provided with a booking reference number or any further event details.
After contacting support, once I had provided proof of payment and this was verified, the support team managed to get me a new booking reference and sorted my place out.
The support team were very helpful, the booking system is perhaps a little clunky?
22 de janeiro de 2026
Opinião espontânea
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