Lighting Direct Opiniões 2689

TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Good prices and very fast despatch and delivery. I ordered at 3pm and the items were with me by 10am the next morning. I would have given four stars, but the returns process lets it down. I acciden... Ver mais

Classificada 2 em 5 estrelas

Ordered 3 boxes of festoon outdoor lights for our daughters joint birthday party tomorrow night… the lights came with no power source which is absolutely awful , as it states no where that this is th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Dartmouth wall light/down-lighter x2 Prompt delivery, well-packaged. Great quality product - very easy to install. It was very helpful to see product dimensions as one of the images, as I was se... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I've bought a few lights from here and all have been amazing quality and just as pictured. I had one issue with a product and the customer service was 100% - they replied so quickly and a replacement... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Casa e jardim

Informação fornecida por diversas fontes externas

Lighting Direct - Browse through our wide variety of outdoor lighting, wall lights, ceiling lights, kitchen lights, bathroom lighting and kitchen lights.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
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3 estrelas
2 estrelas
1 estrela

Respondeu a 82% das suas opiniões negativas

Geralmente responde dentro de um mês

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Classificada 4 em 5 estrelas

Good prices and very fast despatch and…

Good prices and very fast despatch and delivery. I ordered at 3pm and the items were with me by 10am the next morning.

I would have given four stars, but the returns process lets it down. I accidentally ordered some incorrect items, and returning them through LD costs at least £6.50. By the time you also factor in the delivery charge, it is simply not worth sending them back.

13 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Speed of delivery was great quality of…

Speed of delivery was great quality of the product is fantastic. Only thing is when I got the box it was open and it looked like it had been opened.

13 de abril de 2026
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Resposta da Lighting Direct

I am sorry that you feel your experience shopping with us wasn’t as it should have been.
Let us know please if we can assist further.

Kind regards
The Customer care Team

Classificada 5 em 5 estrelas

Everything went well

Everything went well. Asked about the product before I ordered by email. Quick response.

7 de abril de 2026
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Resposta da Lighting Direct

Your feedback is very much appreciated, Thank you

Kind regards
The Customer Care Team

Classificada 5 em 5 estrelas

Perfect on-line shopping experience

Dartmouth wall light/down-lighter x2
Prompt delivery, well-packaged.
Great quality product - very easy to install.
It was very helpful to see product dimensions as one of the images, as I was seeking a replacement lamp type that would fit a small-sized/awkward mounting position.

10 de abril de 2026
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Resposta da Lighting Direct

Thank you, we look forward to you shopping with us again soon.

Kind regards
The Customer Care Team

Classificada 2 em 5 estrelas

Ordered 3 boxes of festoon outdoor…

Ordered 3 boxes of festoon outdoor lights for our daughters joint birthday party tomorrow night… the lights came with no power source which is absolutely awful , as it states no where that this is the case! it’s not that obvious that the lights don’t come with the transformer so I now spent almost £100 and have no lights for a specific occasion! Must be the only company that don’t include a plug !!!!!!
Your lights are fine you just need to explain that you don’t sell them with a POWER SUPPLY!!!

10 de abril de 2026
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Resposta da Lighting Direct

Any customer who is not entirely happy with their purchase can return this for a replacement or refund, contact cusotmerservice@lighting-direct.co.uk they will help you.

Kind regards
The Customer care Team

Classificada 5 em 5 estrelas

Excellent company to deal with

Excellent company to deal with, bought two table lamps in the sale and cant believe how lovely they look.
Delivery was super quick and product very well boxed.

28 de março de 2026
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Resposta da Lighting Direct

We are delighted you are so pleased with your purchase

Kind regards
The Customer Care Team

Classificada 5 em 5 estrelas

Amazing quality, brilliant customer service

I've bought a few lights from here and all have been amazing quality and just as pictured.
I had one issue with a product and the customer service was 100% - they replied so quickly and a replacement was with me the next day!

23 de março de 2026
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Resposta da Lighting Direct

We work very hard to provide excellent customer service so thank you for your acknowledgement.

Kind regards
The Customer Care Team

Classificada 5 em 5 estrelas

Great customer service

Great customer service, rang to get help with the order and went out of her way to help me choose the best configuration. Arrived next day and looks and feels quality. Great product.

2 de abril de 2026
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Resposta da Lighting Direct

We work very hard to provide excellent customer service so thank you for your acknowledgement.

Kind regards
The Customer Care Team

Classificada 5 em 5 estrelas

Bysta USB charge Table Lamp (camel).

Bysta USB charge Table Lamp (camel).
Excellent quality and price and a unique design. Quick delivery - very impressed and happy to recommend

31 de março de 2026
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Resposta da Lighting Direct

We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review

Kind regards
The Customer Care Team

Classificada 5 em 5 estrelas

Easy site to navigate and quick…

Easy site to navigate and quick delivery. The usb lights are brilliant and installed the other light looks lovely exactly what I wanted and being installed this week.

31 de março de 2026
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Resposta da Lighting Direct

Your feedback is very much appreciated, Thank you.

Kind regards
The Customer Care Team

Classificada 5 em 5 estrelas

Looking for these - found them!

Really good price. Beautifully packed, expertly shipped. AOK when checked, look just the job. Now I just need an electrician to fit them.

28 de março de 2026
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Resposta da Lighting Direct

Thank you, we look forward to you shopping with us again soon.

Kind regards
The Customer Care Team

Classificada 5 em 5 estrelas

What a stunning lamp

What a stunning lamp! Absolutely love it! Love that it's ceramic, quite heavy, looks soooo cool and funky and came really quickly, well packaged and I think at a really good price given the style and the quality. Would highly recommend!

27 de março de 2026
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Resposta da Lighting Direct

We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review

Kind regards
The Customer Care Team

Classificada 5 em 5 estrelas

Looks great

Looks great! Really nice quality and super easy to install

27 de março de 2026
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Resposta da Lighting Direct

Your feedback is very much appreciated, Thank you.

Kind regards
The Customer Care Team

Classificada 5 em 5 estrelas

quick delivery

Website was easy to use. Excellent value lights and next day delivery with good tracking

26 de março de 2026
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Resposta da Lighting Direct

Thank you, we look forward to you shopping with us again soon.

Kind Regards
The Customer Care Team

Classificada 5 em 5 estrelas

It was so easy to find what I wanted on…

It was so easy to find what I wanted on your website and the ordering procedures was very simple. I am extremely pleased with the lamps which will look lovely in my lounge. They were very well packaged and arrived undamaged. I was also relieved to find that you use FedEx for delivery as they are so reliable. All in all a very good experience and will definitely use you again.

25 de março de 2026
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Resposta da Lighting Direct

We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review

Kind Regards
The Customer Care Team

Classificada 5 em 5 estrelas

Amazing customer service!!!!

Amazing customer service!!!!

Had an issue with a light and without hesitation, Catherine resolved this issue within an hour.

Superb service and I will use these going forward and cannot recommend enough.

24 de março de 2026
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Resposta da Lighting Direct

We work very hard to provide excellent customer service so thank you for your acknowledgement.

Kind Regards
The Customer Care Team

Classificada 5 em 5 estrelas

Delivered on time

Delivered on time, well packed, items in good condition.

24 de março de 2026
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Resposta da Lighting Direct

Thank you, we look forward to you shopping with us again soon.

Kind regards
The Customer Care Team

Classificada 1 em 5 estrelas

Very bad communication- full order not received & no response from the company.

I placed an order for 6 items, at no point did the website say the ceiling light was out of stock. However I only received 5 items and so far the company have ignored my request for information regarding the ceiling light, I have requested they either refund or send the goods but I have had no response.

24 de março de 2026
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Resposta da Lighting Direct

I am sorry that you feel your experience shopping with us wasn’t as it should have been.

Let us know please if we can assist further.

Kind regards
The Customer Care Team

Classificada 5 em 5 estrelas

New outdoor lights

Love our new lights, very stylish and look amazing.

17 de março de 2026
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Resposta da Lighting Direct

We are delighted you are so pleased with your purchase.

Kind Regards
The Customer Care Team

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