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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

After countless emails to customer service,forget trying to telephone them they are not taking calls, I am more than £300 out of pocket. Having been really happy with lk bennet over the years I am now... Ver mais

Classificada 2 em 5 estrelas

Ordered two dresses. Arrived in a large, very battered and flimsy cardboard box, rolled up inside together in a single piece of tissue paper. Box was left outside in the rain so the dresses were damp... Ver mais

Classificada 3 em 5 estrelas

Updated: Have since had a response and a full refund, so have adjusted my score. 03.02.26 Has anyone had a successful refund in the last few days? I’ve received damaged goods, blue pen/biro o... Ver mais

Classificada 5 em 5 estrelas

Lisa Peruzzo at the LK Bennett Knightsbridge store delivered a first class customer experience when I contacted the shop by phone. She quickly located the item I asked for and it was delivered to me i... Ver mais

Informações sobre a empresa

  1. Loja de moda feminina
  2. Loja de acessórios de moda
  3. Loja de calçado

Escrito pela empresa

LK Bennett stands for enduring style and confidence, we design for those who want to look effortlessly polished and feel their best. All of our collections are designed in-house with a distinctive handwriting that combines signature detailing with striking colours, distinctive prints and flattering fit and a quality that is designed to be treasured. We want to empower and inspire confident femininity for a new era of women's women.


Informações de contacto


2,9

Aceitável

TrustScore: 3 em 5

6 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

The blouse looked lovely online and…

The blouse looked lovely online and very feminine. However when I tried it on the neckline didn’t sit well and the sleeves weren’t long enough. I tried undoing the button to extend the ‘V’ neckline but that didn’t make any difference to the way it sat on me. I was vey disappointed and had to return it.

21 de agosto de 2024
logótipo da LK Bennett

Resposta da LK Bennett

Hello,

Thank you for reviewing your recent purchase.

We're so sorry to hear that this item didn't fit as you hoped, we are not always able to guarantee a good fit for every size and shape and we were sorry to hear that it hasn’t been correct for you this time.

We will communicate this information shared internally for future development.

If you need any further help or advice, please do let us know.

Best Wishes
LKB

Classificada 1 em 5 estrelas

I ordered 3 shoes but received 2 and an…

I ordered 3 shoes but received 2 and an apology for the 3rd one not being available meanwhile at the point of purchase I could add to my cart. Even till now its still available to order.

21 de agosto de 2024
logótipo da LK Bennett

Resposta da LK Bennett

Hello,

Thank you for your review. I am sorry to hear that one item of your order got cancelled. Sometimes our website does not update the stock availability quick enough and some orders do end up being cancelled if we are unable to fulfil.

We apologise for any inconvenience it might have caused.

Best,
LKB

Classificada 1 em 5 estrelas

I still have not received my order…

I still have not received my order despite being told by Dpd over a week ago that they were about to receive it from lk bennet

21 de agosto de 2024
logótipo da LK Bennett

Resposta da LK Bennett

Hello, 

Thank you for reaching out to us about your order. 

We're so sorry to hear that you hadn't received the order. 

One of our Cusstomer Care agents is looking into this for you and will be in touch as soon as possible. 

Best Wishes, 
Lauren

Classificada 1 em 5 estrelas

Zero customer service

Zero customer service! How do you get a response from this company?! I have a query regarding LK Bennett borrowed. I ended up speaking to an off shore call centre who were no use whatsoever. I emailed this company last week and still my query has not been resolved.

Obviously this high end company don’t care about their customers!!

22 de agosto de 2024
Opinião espontânea
logótipo da LK Bennett

Resposta da LK Bennett

Hello, 

Thank you for reviewing us, and I'm sorry to hear that you have not been able to get through to us. 

For all queries relating to LK Borrowed, we kindly ask you to contact the customer support team on support@LKBorrowed.com (mailto:support@LKBorrowed.com) or telephone 0808 189 0678. The lines are open Monday to Friday 9am to 5pm.

You might also be able to find an answer for your question from here
https://support.lkborrowed.com/hc/en-us

Best, 
LKB

Classificada 1 em 5 estrelas

Broken return link- unable to return items!!

LK Bennett’s return link will only let me return one of my items! And they are not replying to their emails so I cannot return my items!! I also paid for one item to be returned via a collected tracked return and I got no email to confirm this and no one arrived to collect the item!

20 de agosto de 2024
logótipo da LK Bennett

Resposta da LK Bennett

Hello,

Thank you for your review, 

We are sorry to hear that you had difficulties with our return portal. I can see Customer Care has already helped you out with your return.

Kindest,
LKB

Classificada 1 em 5 estrelas

I received the wrong order

I received the wrong order - meant for someone else. That was 5 days ago and still haven’t received my order, a replacement or refund

18 de agosto de 2024
logótipo da LK Bennett

Resposta da LK Bennett

Hello,

Thank you for your review.

We are sorry to hear you got the wrong order, please accept our apologise.

Please can you email us a Customer.Care@lkbennett.com, so we can help sort this issue for you.

King regards,
LKB

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