LocksOnline.com Opiniões 

191
TrustScore: 1.5 em 5

1,7

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

This company sent the wrong window lock then refused to replace or refund. Very rude, tricky time wasters - Beware.

Classificada 2 em 5 estrelas

I ordered some bins from this company. Despite paying a hefty £8.95 +VAT for express delivery, they took a week to arrive. They were OK and as described but they were double-packed in 2 huge boxes, wh... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Terrible customer service; only half order delivered...multiple emails later with no response. Very annoying as failure to deliver on time costs time which costs money. When a company ignores your ema... Ver mais

Classificada 1 em 5 estrelas

Their returns policy stinks, they supplied faulty goods, then asked me to pay for return postage and wanted to deduct a 25% re stocking fee, this is for faulty goods that they supplied. I am trying t... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Designer de interiores

Escrito pela empresa

In the interest of maintaining a high level of customer service, LocksOnline maintains accurate statistics regarding customer feedback to avoid relying solely on online review websites which naturally attract less positive reviews and more negative. Based on the volume of orders we received throughout 2020, the negative review rate for LocksOnline Ltd as a company at the end of 2020 finished at 0.02237% - just over two negative reviews per 10,000 orders.


Informações de contacto

1,7

Muito mau

TrustScore: 1.5 em 5

191 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,7

Todas as opiniões

(191)

1 opinião nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Excellent product

Excellent product, swiftly despatched at a reasonable price.

20 de março de 2019
Opinião espontânea
logótipo da LocksOnline.com

Resposta da LocksOnline.com

Thank you for your review Michael!

Glad to hear everything went smoothly; we do our best! :-)

We hope to see you again as a returning customer in the future!

Best regards,
LocksOnline

Classificada 5 em 5 estrelas

Totally satisfying

20 de março de 2019
Opinião espontânea
logótipo da LocksOnline.com

Resposta da LocksOnline.com

Thanks Adrian,

Glad all was to your satisfaction we do appreciate you taking the time to leave us a review, and hope to see you again as a returning customer in the future!

Best regards,
LocksOnline

Classificada 5 em 5 estrelas

Excellent service and products fully…

Excellent service and products fully recommend this company.

20 de março de 2019
Opinião espontânea
logótipo da LocksOnline.com

Resposta da LocksOnline.com

Thanks for your review John! And of course, we welcome your recommendation! It's greatly appreciated :-)

We hope to see you again as a returning customer in the future!

Best regards,
LocksOnline

Classificada 5 em 5 estrelas

Great product

Great product, price and delivery

20 de março de 2019
Opinião espontânea
logótipo da LocksOnline.com

Resposta da LocksOnline.com

Thanks for your review Darren!

Glad to hear everything was to your satisfaction and we hope to see you again as a returning customer in the future!

Best regards,
LocksOnline

Classificada 5 em 5 estrelas

Our special hinges arrived so speedily.

Our special hinges arrived so speedily.
We are delighted with them,

20 de março de 2019
Opinião espontânea
logótipo da LocksOnline.com

Resposta da LocksOnline.com

Thanks for the review Robert!

Glad to hear you are pleased with your purchase, and hope the hinges are working well for you :-)

And of course, we hope to see you again as a returning customer in the future!

Best regards,
LocksOnline

Classificada 5 em 5 estrelas

Good

Fast delivery, reasonable price and good quality product.

20 de março de 2019
Opinião espontânea
logótipo da LocksOnline.com

Resposta da LocksOnline.com

Thanks for the review Kathryn, we really appreciate it!

Hope to see you again as a returning customer in the future!

Best regards,
LocksOnline

Classificada 1 em 5 estrelas

Hello guys be careful not recommended…

Hello guys be careful not recommended site,they are not trusted. Take a look at the answer that the give me for a very bad/doa product.
“I have had correspondence with the supplier this morning. They have assessed the photos that you have supplied. They expressed that the lock would not have left the factory in that condition and that the evidence provided lends itself to the lock being opened, given that the spring is protruding from the side of the lock.
In this case, a refund would not be authorised by the supplier. However, they are willing for you to return the product for repair. The shipping costs in this case would be at your cost.

Kind Regards,
Gareth”
-This lock is very cheap and I didn’t open it.
Any way if anyone need a proof I can provide it any time

5 de maio de 2018
Classificada 5 em 5 estrelas

Absolutely brilliant, honest service

I have been looking for a cutlery tray to fit inside a hidden drawer for several months, not only on line but also in Kitchen and DIY stores. Locks on Line found the correct one for me and it arrived in 12 hours from ordering. I now have a very tidy, perfectly fitting drawer!

Thank you Locks on Line.
Linda, Milton Keynes

6 de março de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant customer service

I ordered window limiters after a discussion with the knowledgeable staff. The order was speedily delivered, but one was slightly damaged. I called the company, and a replacement was immediately sent out; no quibbles, no queries. The new lock arrived as quickly as the first.

I've always believed that a company stands or falls on its customer service, and LocksOnline.com were truly excellent.

5 de março de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service from this company

The website information and videos made selecting the right item (waste disposal unit) straightforward. The online 'chat' about delivery date was clear. Surprisingly, the delivery date I requested was immediately accepted! And the item arrived as expected. Perfect! Highly recommend this company.

5 de março de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Great Service

I placed an order with LocksOnline but unfortunately there was an item missing from the order I rang their sales dept. The call was quickly answered and I reported the missing item. I was assured by Adam that the missing part would sent promptly This was around 2:00pm. The following morning, at 8:30am a parcel arrived with the missing part. Certainly a company I am happy to recommend and will deal with again.

19 de fevereiro de 2015
Opinião espontânea

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