lookah.com Opiniões 

293
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We sell Lookah products at our store CottonMouth in Vancouver BC, and not only are the devices solid, their customer service is fantastic. We had a customer who's device stopped working (fist one out... Ver mais

Classificada 5 em 5 estrelas

I bought my seahorse king this past August and loved it! Then a few days ago it decided it didn't want to work anymore and I contacted Lookah sent a video and a replacement is on the way! I have many... Ver mais

Classificada 5 em 5 estrelas

I found lookah back in 2021 and haven't looked back since. I've tried many different devices but the seahorse pro is unmatched. Super easy to use the taste is great everytime and very easy to clean i... Ver mais

Classificada 5 em 5 estrelas

Have ordered several glass pieces from Lookah and WOW! They’re amazing! The amount of crafting that goes into each one has left me speechless. The customer service is PHENOMENAL! Had a piece arrive... Ver mais

Informações sobre a empresa

  1. Loja de cigarros eletrónicos
  2. também em
  3. Loja de canábis
  4. Vidraria

Escrito pela empresa

Since 2009 Lookah Glass has been producing high-quality glass water pipes, bongs, and dab rigs. Our design is second to none, continually driving the fusion of style and function. Owning a Lookah glass pipe is like owning a work of art. With over 300 highly skilled glassblowers putting out pieces every month for you to enjoy. Developing new water pipes is part of our culture, it's what sets us apart from the other glass water pipe companies. You never know what our designers will come up with next, from towing glass behemoths to heady glass designs that will blow your mind. Lookah Glass represents some of the most beautiful and sophisticated pipes that smoking outlets offer. In addition to artistically functional Glass, Lookah Glass provides a growing range of dab pens and vaporizers for wax, oil, and dry herb. These are a perfect complement to be used alongside your glass pipes and offer a more modern way to enjoy smoking without combustion.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

293 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 90% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(293)

113 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

About the mini dragon egg I've been…

About the mini dragon egg I've been using Lookah products for like I don't know 7 or 8 years and maybe 10 years, I got that bum mini dragon egg but they're sending me one out I just sent them a quick ton of video you know it doesn't power on and I didn't have to do an RMA but yeah typically there's stuff works pretty good and you know this was simple it wasn't a big hassle

5 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Customer Service

Customer service was so helpful and kind! They were direct with instructions and very thorough! Best customer service ever!

3 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

The worst brand ever I had the pink…

The worst brand ever I had the pink lookah bear for a month and half u better off just saving you money invest in different company

28 de julho de 2026
Opinião espontânea
logótipo da lookah.com

Resposta da lookah.com

Hi,

We're very sorry to hear about your experience with the pink LOOKAH Bear. We understand how frustrating it must be when a product stops working after such a short time.

Within our 3-month warranty period, we provide replacement service for products with confirmed manufacturing defects.

Please send the following to support@lookah.com:

Your proof of purchase (receipt or order confirmation)
A short video showing the issue with your device

Once our support team reviews the information, we'll arrange a replacement for you as soon as possible.

Thank you for giving us the opportunity to make this right.

Kind regards,
LOOKAH Support Team

Classificada 5 em 5 estrelas

Kind service

Kind service. Speedy service. Great warranty and product. Great customer service.

27 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

TOP NOTCH CUSTOMER SERVICE!

At first I had my doubts because I had an issue with my order but Lookah has such professional and courteous customer service that they made everything right at lightning fast speed! They have the dopest ash catchers I've seen at a very reasonable price and are my FAVORITE glass pipe art company this far! Theyre slides and bowls are also very unique and affordable! Best in the industry! I love this company! Thanks for all you do, and please keep creating cool artsy glass!

17 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

the absolute BEST customer service!! HAPPY CUSTOMER HERE

I bought 2 Snails. They didn't work properly so I emailed Lookah. CUSTOMER SERVICE was prompt to respond. They made getting replacements easy and fast. I expected that I would have to mail the old Snails back. I just video taped what the problem was and I got an email this morning that my replacement Snails are on their way! Makes me love my Snails and Lookah even more!!

14 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I absolutely love this company!!!

I absolutely love this company. Their customer service is top tier! I have multiple devices and if i have had an issue they have resolved it quickly. I own a seahorse pro, a seahorse pro plus, the octopus, and now a mini dragon egg. If you are searching for a Puffco but that price tag is extremely too high...? Get the unicorn. I don't have one but have tried both devices and the unicorn is just as comparable but so much more affordable. Plus the coil bucket options are awesome, they really can elevate the experience. I suggest this option ANY time i hear someone talk about a Puffco. Lookah is just the way to go when it comes to dabbing instruments.

13 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fast support

Lookah support was able to help me fix my problem and replace my device. They responded within a day and made the process effortless.

13 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

First and last time ordering

First and last time ordering, did not get all of my order.

3 de julho de 2026
Opinião espontânea
logótipo da lookah.com

Resposta da lookah.com

Hi,

We're very sorry to hear that you didn't receive your complete order, and we completely understand how frustrating this must be.

To help resolve this as quickly as possible, could you please send your order number to support@lookah.com? Once we verify your order, if any items were indeed missing from the shipment, we'll arrange to send the missing item(s) to you as soon as possible. Please don't worry—we'll do our best to make this right.

Kind regards,
LOOKAH Support Team

Classificada 5 em 5 estrelas

I highly recommend because of their…outstanding customer service

I highly recommend because of their customer service and care. I received my Lookah Ice Cream Vaporizer and notice that the battery was only lasting about 15 minutes.
I reached out via email to customer service thinking I might be wasting my time. Because once companies on the web get your money, they are gone. They never respond to issues. (My experience)
Well, not the folks at Lookah!!! They reached out to me almost immediately! They didn’t give me the run around. We correspond a couple of times via email without delay. I provided the couple of bits of information that they needed and then BAM! My new Lookah was on the way. It arrived quickly and works just fine. I am a Lookah loyal customer now and am already recommending them to friends. Thank you Lookah for your outstanding service. I’ll be back!

22 de junho de 2026
Opinião espontânea

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