Love Luxe Opiniões 

368
TrustScore: 4 em 5

3,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I've been waiting 7 day for my shirt to arrive The mobile contact number doesn't work And ive tried emailing them 6 times for the email to come back saying there is something wrong and it won't s... Ver mais

Classificada 5 em 5 estrelas

As always another great buy from Love Luxe. I cannot fault the customer service and or the quality/honesty of the product description. Hands down probably the best pre loved luxury stores in the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very accurate description of traces of use so you’re not surprised by the state of the shoe. And when said “excellent condition” it is true. Easy contact and payment options, quick shipping. Only note... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I cannot recommend love luxe enough. I have consigned with them and also bought several items too. I bought an item Friday afternoon and it arrived perfectly packaged Saturday morning! The website... Ver mais

Informações sobre a empresa

  1. Loja de malas e bolsas

Escrito pela empresa

Authentic Designer Resale


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

368 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 25% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,8

Todas as opiniões

(368)

4 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 5 em 5 estrelas

Great products, great company!

I have bought various items of bags, shoes, wallets etc over the years. Charlotte is great to deal with, postage tracked etc and all very speedy considering I live in the Canary Islands where post is at a snails pace! All items boxed with certs etc... wouldnt hesitate to use her again 🤩 thanks chica!

20 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

First Time Buyer

Ordered a pair of sunglasses and I love them.
Once I was advised of them being shipped I had them the next day.
Well packaged would certainly consider buying from again

15 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I love Love Luxe

I have purchased various items and they have always arrived quickly, and most importantly are as described.
Any time I have had any questions they have been responded to quickly. I would definitely recommend them

1 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Ignoring all messages and stolen my boots

Sent them boots in February which they received. Sent me a message saying the leather was damaged so they will only sell for half. I said fine and then awaited the sale. I checked and they were not on the website so I messaged to clarify what was happening with the boots. I have messaged them multiple times and emailed and they have not replied at all. So they have my boots and are now ignoring all of my messages. Do not use this company, I will be taking legal action against them.

Edit: Since they have decided to reply and continue the lie about when the boots were uploaded, I'd like to make it clear that I have screenshots showing that the date the product was uploaded was not '7 days after they received the product' it was actually almost a month later. I'm assuming they just don't know how a websites source code works and to clarify they uploaded the boots the same day they finally responded to my messages. Also since they have time to reply to my review I would also appreciate it if they could reply to my email since they returned my boots with the box damaged and a missing dust bag. They are horribly unprofessional to deal with, called me silly for uploading my review after ignoring my messages for over a week and are still refusing to be honest about their poor business practice. They made me pay £11 to have the boots returned to me. Absolutely disgusting considering I needed the boots returned because they failed to do what they promised and also the boots arrived showing the postage cost under £5 sp just another scammy business practice from them.

Stay away from this company at all costs, if they had just held their hands up and said sorry we forgot to put your boots online etc I wouldn't really have cared. The lack of response to my messages and their dishonest and frankly rude behaviour after really shows what type of a business they are.

11 de abril de 2025
Opinião espontânea
logótipo da Love Luxe

Resposta da Love Luxe

Hi Abbie,
Your boots were uploaded to our website 7 days after they arrived at our office, which is within the normal timeframe. As I mentioned previously, if you are visiting the website frequently, you may need to clear your cookies and browsing history in order to see item that have just been uploaded within the last 12-24 hours. You also requested the return of your boots and they were shipped and returned back to you within 7 days (tracking ref MZ319854653GB with RM)- We certainly have not "stolen" your boots. I'm sorry that you feel that need to leave a 1 star review over such a simple matter as you not being able to immediately see your item on our website. We have however fulfilled all elements of our side of the consignment agreement.
Thanks,
Love Luxe

Classificada 5 em 5 estrelas

Fantastic service, immaculate item!

Fantastic communication throughout the whole shopping experience and my beautiful, immaculate bag arrived as promised! Wouldn’t hesitate to shop from this store again, and I’ve already listed some items for consignment since I trust them so much!

19 de março de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Dont sell your item here

Tried to sell my jacket to this company.
After agreeing on price i posted the item with my own money ( other companies covers the shipping cost) then i find out that they havent been able to authenticates it so if i wanted my jacket back i had to pay £9 for the postage. 14 pound wasted that was.

14 de janeiro de 2025
Opinião espontânea
logótipo da Love Luxe

Resposta da Love Luxe

Hi William
We take the authenticity of items we list very seriously. If an item is sent in, authenticated and deemed counterfeit, then we of course cannot list it. Nor will we cover the cost of return shipping to send the counterfeit item back to you. This is standard procedure across all resale platforms, not unique to Love Luxe.
The fact that you have left us a 2 star review for charging return shipping of your counterfeit Moncler jacket is extremely disappointing and damaging to the reputation of a small business.
Regards,
Love Luxe

Classificada 5 em 5 estrelas

Can’t express enough the quality of…

Can’t express enough the quality of service with love luxe! My bag came quicker than expected and is perfect. Quick communication throughout with any questions I needed answering. Will definitely be using love luxe again. Thank you!

22 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing service


I’d like to express my gratitude to Love Luxe for their exceptional service. Initially, I was hesitant about consigning my bag, but their attentive customer service and meticulous attention to detail quickly put me at ease. Charlotte was particularly impressive, and I highly recommend Love Luxe to anyone interested in buying or selling luxury items. I plan to work with them again in the future and will definitely refer my friends and colleagues based on my positive experience. Their exceptional communication skills further solidified my trust in their services. Thank you to the entire Love Luxe team for everything!

22 de abril de 2024
Opinião espontânea
logótipo da Love Luxe

Resposta da Love Luxe

What a wonderful review, thank you so much for taking the time to write it :)

Classificada 1 em 5 estrelas

Never got back to my message for ages…

Never got back to my message for ages and were rude when they eventually did. Very unprofessional, would not recommend them to anyone!

this is the right business

6 de abril de 2024
Opinião espontânea
logótipo da Love Luxe

Resposta da Love Luxe

Hi Robyn,

I think you may have left a review for the wrong business, please could you double check? I have done a full search of email, whatsapp and social media and we have no communications from anyone under your name and/ or email address.

Or if you believe this is the correct business, please could you provide more information as to which platform you contacted us on and the date, so that we can look into this? Our email is- contact@loveluxe.co.uk and our whatsapp number is 07519361503
Thanks
Charlotte

Classificada 5 em 5 estrelas

Fantastic Valentino tote it’s perfectly…

Fantastic Valentino tote it’s perfectly described. I’ve used love luxe over the years and they always deliver luxury products at brilliant prices. Charlotte is very helpful and will answer any questions you may have. I’m so happy I found this website for all things luxury! Fast delivery too I cannot fault. Thankyou.

15 de fevereiro de 2024
Opinião espontânea
logótipo da Love Luxe

Resposta da Love Luxe

So glad you love the tote and thank you for taking the time to leave us a lovely review

Classificada 5 em 5 estrelas

Great Service

Great product as described.. Very GOOD customer service from start to finish .. Thank You

23 de janeiro de 2024
Opinião espontânea
logótipo da Love Luxe

Resposta da Love Luxe

Thank you for your custom and the fab review :)

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