www.lowcostglasses.co.uk Opiniões 

10 230
TrustScore: 3.5 em 5

3,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Just received my slade glasses from low cost glasses and they are perfect. I honestly cannot praise this company enough and nick jay sorted my issue out for me very promptly honestly you will not be d... Ver mais

Classificada 1 em 5 estrelas

Against all odds — and apparently against my better judgment — I decided to give your low-cost glasses another try after the spectacularly disappointing service I received last time. And here I a... Ver mais

Classificada 1 em 5 estrelas

Years ago got good glasses from them. This year got fake email allegedly from DPD saying no one answered door and requesting paid for redelivery. Door camera showed no one called. Email was from p... Ver mais

Classificada 5 em 5 estrelas

Hi this is my second pair of glasses from this company I give them 4 stars they where pretty fast with delivery the glasses look really nice and the prescription they did was spot on, they look cool... Ver mais

Informações sobre a empresa

Escrito pela empresa

Eyeglasses Direct is built for people who want quality eyewear without confusing pricing, hidden extras, and high street stress. We make buying glasses simple. Choose a frame you love, add your prescription, pick the lens options that match your lifestyle, and order online in minutes, with clear guidance and support throughout. We focus on what matters most: comfort, clarity, and value. Whether you need everyday prescription glasses, blue light lenses for screen heavy days, or premium varifocals for smooth vision at different distances, we are here to deliver a complete, reliable solution at an affordable price. Our collection is designed around modern styles and practical wearability, with lightweight frames, comfortable fits, and lens choices that suit real life. What makes Eyeglasses Direct different is how straightforward we keep everything. We do not believe in confusing promotions or surprise add ons that appear at checkout. We aim to offer transparent pricing, easy ordering, and consistent quality, supported by a team that genuinely helps customers choose the right fit, size, and lens type the first time. Our customers choose us because they want eyewear that feels good, looks great, and performs day to day, whether it is for work, commuting, driving, studying, or weekend plans. And because we know glasses are essential, we take service seriously: clear communication, dependable order processing, and responsive support if you need help before or after ordering. With Eyeglasses Direct, you get a smooth online experience, modern eyewear options, and pricing that makes sense. Quality glasses delivered direct to you.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

10 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 13% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,6

Todas as opiniões

(10 230)

83 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 5 em 5 estrelas

After getting my eye test done at the…

After getting my eye test done at the high street optician, I was shocked at their prices for varifocals. A colleague recommended Low Cost Glasses so I gave them a try. Ordered the Windsor frames with premium varifocal lenses and they arrived within the timeframe promised. The communication throughout was excellent with emails updating me at each stage. The glasses fit perfectly and the vision is crystal clear at all distances. Saved myself over £200 compared to the optician's quote!

12 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing

I must say I wasn't sure of the outcome. They were Great! Got my lovely glasses and everything was perfect. No hidden costs like some when you come to checkout.Quick delivery to. Also amazing discounts couldn't be happier. I really recommend these. I will definitely use them again.

29 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Good service

Good service and decent glasses for the price. Just needed a cheap pair of reading glasses and these were ideal.
Quick turn around and glasses seem decent quality for what I needed.

1 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Had been putting off getting new…

Had been putting off getting new glasses due to the cost at my local opticians. Found Low Cost Glasses online and decided to take a chance on their £6 frames. Was honestly quite skeptical about the quality at that price point, but they've exceeded my expectations completely. The Consett frames look stylish, feel sturdy, and my prescription is perfect. Delivery took about 5 days which was reasonable. The case could be sturdier but for the price I paid, I really can't complain at all.

2 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Good value great service

They looked at my prescription and recommended a lower cost lens. I bought this pair as a spare but given that I have annual checks I will buy my next pair directly from this company using my prescription.

6 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Poor size choice and no refund available

Despite using the virtual try on tool (and the glasses looking fine) and the glasses the smallest possible size, they were far too large for me - laughably so.

Low Cost Glasses will however not offer a refund based on fit regardless.

Be careful if you have a somewhat smaller head/face.

12 de maio de 2025
Opinião espontânea
logótipo da www.lowcostglasses.co.uk

Resposta da www.lowcostglasses.co.uk

Thanks for your feedback, and we're really sorry to hear that the glasses didn't fit as expected.

While we aim to provide as much information as possible—like the virtual try-on tool and detailed measurements—we understand this doesn't always guarantee the right fit. We appreciate you sharing your experience, and we’ll pass your comments along to the team for review.

If you'd like to discuss this further or see if there's anything we can do, please feel free to get in touch with us at customercare@lowcostglasses.co.uk with your order details. We'd be happy to take another look.

Kind regards,
LCG

Classificada 1 em 5 estrelas

AVOID - My lenses were fitted into the wrong…

My lenses were fitted into the wrong frames. I was offered 2 options (which I was shocked by); have the correct frames sent to me, and I transfer the lens myself or keep the wrong frames and get a 50% refund. Neither option works for me. I replied saying this, explaining I don't want, or like the wrong frames. Plus both options mean additional costs to fix which they have passed on to me...for their mistake. And it's been radio silence since. I can see another reviewer saying his wrong frames were sorted. I wonder why my issue hasn't been, by the company. I have my thoughts as to why and seeing the other review validates what I'm thinking.

EDIT;
LC got back (since posting this, to which they referred to). I still wasn't offered the option to return the wrong frames to them for correction. I asked why & was advised that their production site is abroad so correction would incur additional costs.
It's very unlikely that it would have not been sent as part of a batch to said facility.
They offered to cover the cost of reglazing at my opticians. I queried why they suggested I bear the cost initially, and was told it's something people could do themselves, at home so no cost. I wouldn't (don't know of anyone who would) refit lenses from 1 frame to another myself. Make it make sense.
I went for the new 2nd option I was offered; get a full refund, keep the wrong frames (which I won't use, it looks tacky on me - the colour). Like every glasses wearer knows, your frames are part of your appearance, you need to be happy with them, how they look etc. Plus I already have a pair with the same prescription.

Anyway I got the 'full' refund with shipping of £5.95 knocked off. Only I didn't technically pay for shipping it was free at the time.

It's clear that there's some customer profiling here when it comes to their approach to rework even when it's their error. The responses I got through out the process was aimed at a toddler (no offence to children), all the feedback I got just didn't stack up.

So my take is still...AVOID, it's a competitive space and there are other online sellers from my experience that will deal with customers in a fair, consistent manner with so much less faff.

And unlike other sellers that include the designer case & cloth when ordering designer frames - LC doesn't, they send them in their generic case

I used LC in 2021, this seems to be a different company/management since then. They aren't physically based in the UK anymore, it's now a US company? Their only contact number is a mobile number, tried calling a few times & it gets diverted. I left a message before my review when I was chasing for a reply.

25 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Simply Outstanding Service

Simply Outstanding Service.
Price was brilliant. Communication throughout the process we excellent.
Glasses arrived in a very short amount of time and I am thrilled with them.
Will be using Low Cost Glasses for all my glasses purchases from now on!!

9 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Pleased with my purchase of…

Pleased with my purchase of prescription sunglasses for my holiday, cost me £39 which is fab. Would have cost me £150 at my usual opticians so though I would try it online. So glad I did. They are perfect! Don't do as thin as I would have liked in sunglasses but they look fine. Delivery took a while, they did keep me updated, but hey what a saving 👏 very pleased overall.

22 de abril de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Happy with the glasses

Happy with the glasses - I find this company more reliable than others so will stick with them. on the downside, delivery is slow and there is too much packaging for my liking.

21 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

waited nearly three weeks for delivery…

waited nearly three weeks for delivery and didnt appreciate a 5:30 am text message to say they had been disptched and then another one 36 hours later to say the same and dont think they are that cheap two pairs for £70 elsewhere and ready in 5 days

15 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

3 fabulous pairs

Great value glasses for both me and my husband and very pleased with them too. I would absolutely recommend using this company again and especially with the offers and discounts compared to high street opticians

14 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Two pairs of Varifocals

Two pairs of varifocals ordered, arrived well packed, in the time advertised, lots of updates from the company, I took advantage of the 50% off offer, so saved a lot of money, the glasses are well fitting, comfortable and the prescription is perfect. I wasn’t expecting top of the range, but they are great quality.

19 de março de 2025
Opinião espontânea

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