I ordered on a bank holiday and the parcel still arrived less than 72hours later. The books were well packaged and completely undamaged. Delivery was fulfilled by Amazon. Buying these book collections... Ver mais
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Leia as opiniões dos outros
Quick and hazzle free delivery even to Europe. Received the packet in 3 days after placing the order. The packaging was good and the books arrived in very good condition. Great option for buyers from... Ver mais
Amazingly Excellent service 23rd December I ordered 15 books for my grandsons Christmas present from Lowplex on 21st December and received on 23rd December. This was after being let down by an... Ver mais
Great price, super fast shipping to the US. But I was disappointed when I received my books. Every single one had some sort of damage, ranging from creases on the covers to peeling spines and damaged... Ver mais
Informações sobre a empresa
Escrito pela empresa
Trading for 20 years as Lowplex Books Lowplex Books is part of Price Cut Books Ltd, we want to encourage a love of reading in all children. That's why we have been offering exceptional books at affordable prices since 2004. We select books that we know your children will fall in love with, from treasured classics to the latest must-have series. With our extensive range of authors and genres, there is something for every child, from reluctant readers to eager bookworms. Our service doesn’t stop there: our friendly team are on hand to ensure that your shopping experience with us is enjoyable and hassle-free. You can be sure that your books will arrive on time and in great condition. We look forward to being a part of your next story
Informações de contacto
Unit 31, Vulcan House Business Centre, Vulcan Road, LE5 3EF, Leicester, Reino Unido
- 0116 2619765
- support@lowplex.co.uk
- www.lowplex.com
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Really poor customer service
Books are my business, so I am sepaking with 20 years of experiencewith many different organisations.
A number of books were ordered and packed in a box which wasn't strong enough to hold them.
Luckily, only two were damaged. Their company policy as to report them within 7 days for return, so complied.
I was then asked for photos of the damages. I do not have a smartphone, nor want one, so cannot email photographs, but was told this is company policy. It is not, otherwise their site would say so.
I have ordered a number of times from them before and would expect some level of honesty and ownership of insufficient packing, but to no avail.
Such poor customer service merits no further business, so be warned. This is a company with dubious ethics.
Read the return policy …
Read the return policy before ordering from them. Unfortunately this is why in my opinion it’s better to order from larger organisations.
Swift delivery and great packaging and…
Swift delivery and great packaging and wrapping.
Books are fabulous and individually wrapped.
Good company to purchase from and speedy delivery.
Company is good to purchase from. Books well packaged and delivered on time. Only thing was I did not receive confirmation of my order when I first made the purchase which did concern me at first. Confirmation came later when I was emailed about delivery and tracking. Would still use company again.
Price wise...The best
Looking for 2 books, lowplex had them cheaper than anybody else. I ordered them and received them a few days later. Very fast and efficient company. 5* from me and ill be purchasing again from them.
My daughter provided me with the titles…
My daughter provided me with the titles of the books that my grandson wanted to have in his Christmas stocking and I went on line and arrived at the Lowplex site and was able to easily order what I required. Next thing I know is Andy, my postman, is ringing my doorbell with my books in his hand. How wonderful is that!!!! They are now wrapped to be put in my grandsons Christmas stocking. Fabulous.
Excellent delivered as promised
Books arrived on time. Excellent price and condition.
I ordered a set of books containing 4…incorrect books sent and issue not resolved 6 weeks later despite promises
I ordered a set of books containing 4 volumes. I received volumes 1,2 and two copies of volume 4. Volume 3 was missing. I made contact with customer service and despite several promises by Muhammad over 6 weeks I have still not received the missing book. Very poor I will not use them again
Great service
Great price and great delivery
Great service!
A good price and delivered very quickly.
Great selection of books
Great selection of books. Ridiculous low prices on book sets. Swift delivery of well packed books.
The books are different sizes
The books are different sizes, but I ordered a set. I expected one size.
Fast delivery & really quick to respond…
Fast delivery & really quick to respond to my messages, I had ordered 2 of the same items by mistake when I returned 1 of them I got fully refund very quickly
Delivery on time thanks
Delivery on time thanks, will tell you about the books when I start to read them
Good all round service and product.
This children's book store never…
This children's book store never disappoints! Each book we've purchased has been delightful, leaving my kids spellbound with their engaging stories and beautiful illustrations. The lightning-quick delivery service adds an extra sprinkle of joy, ensuring that my kids receive their new favorite reads in no time.
Compromised
Books I ordered came in great time, problem was that many of the things I wanted to choose were out of stock, so I had to buy books I didn't prefer to make my order up.
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