The words cannot describe the beautiful feeling I had as I step in the LOXONE CENTRE. All staff proved me their professional skills are at high level, are friendly and always very open to help you wi... Ver mais
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The course was well structured, Miles was very good at explaining and helping the class along. The staff, particularly the Dealer Coaches, are extremely welcoming and supportive.
Great training facilities, automation products and equipment. Really enjoyed my 4 day training. Also thank you to Miles who was our trainer for the duration.
If I could give fewer stars I would. We have had the loxone system for our lights for a couple of years and it’s horrible. The mini server always needs resetting and the lights decide independently wh... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Loxone is a complete automation system with intuitive control – suitable for smart homes, commercial premises and custom applications. Loxone is a fully-scalable solution allowing for the creation of automation in single-point applications, smart homes, MDUs, hotels, offices, as well as other commercial and industrial applications.
Informações de contacto
Smart Home 1, 4154, Kollerschlag, Áustria
- +43 7287 7070
- office@loxone.com
- www.loxone.com
4,1
Bom
117 opiniões
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Respondeu a 80% das suas opiniões negativas
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Real and Quick partner support.
As a partner, some companies are slow to offer support. With Loxone, not only is it easy to get in touch with a real life person when support is needed, but they are always eager to jump in and help get things done.
13 de janeiro de 2025
Opinião espontânea
Resposta da LOXONE Electronics
Thank you! We pride ourselves in offering industry leading support from real experts who REALLY care about our Partners success.
The system has some great features but…
The system has some great features but there are limited number on qualified installers and the company is not very helpful in resolving issues. System does have some integration issues with HAVC equipment and it's difficult to figure out how to fix or program scenes (tried to eliminate lights coming on during night due to presence detection--no go) probably better to investigate systems with better support. It like choosing the Beta max of home automation (I'm dating myself--but VHS became standard with Beta Max ending up a pile of rubbish)
16 de dezembro de 2025
Opinião espontânea
Resposta da LOXONE Electronics
Hi William – thank you for taking the time to leave a review. We genuinely value the perspective of users and installers, even if that perspective is a negative one. That’s how we’re able to improve!
You’re right that Loxone is a powerful system, and with that power can come with a learning curve, especially if the installation or commissioning experience didn’t meet expectations. Installer availability and support quality can vary by region, and when that gap shows up, it’s frustrating. That’s something we actively work to improve through expanded training, direct partner support, and taking a concerted step towards filling regional gaps in installer availability.
Regarding HVAC integrations and scene logic (like presence-based lighting at night), those use cases are absolutely achievable with Loxone, but they depend heavily on correct planning and configuration. In many cases, challenges like nighttime presence behavior or HVAC control stem from default settings or incomplete commissioning rather than system limitations. Our support and partner teams regularly help resolve exactly these scenarios.
We welcome the opportunity to review your setup and help get things working the way you expected. If you’re open to it, please reach out directly via phone (610-810-3344) or email (office@loxone.us) with your project details so we can connect you with a qualified partner or our technical team. Your experience matters, and feedback like this helps us improve. Both for you and for future customers.
Great Experience and technology
11 de dezembro de 2025
Opinião espontânea
Resposta da LOXONE Electronics
Hi Connor,
Thank you for taking the time to leave us a review.
We are glad to hear you are so happy with training and our technology.
We look forward to working with you on your first projects!
Loxone
Loxone, la peggior domotica che abbia mai visto, lasciate stare
30 de novembro de 2025
Opinião espontânea
Resposta da LOXONE Electronics
Ci dispiace leggere che ti sia trovato male con le nostre soluzioni.
Se desideri ricevere assistenza siamo a completa disposizione per fornirti il supporto necessario, se dovessi avere dubbi o domande sul funzionamento del sistema, saremo più che lieti di risponderti.
Non avendo purtroppo modo di risalire alla tua problematica solo attraverso questa recensione, ti consigliamo di scriverci una mail a office_it@loxone.com per poter comprendere meglio la tua problematica e, se sei un installatore, farti parlare con un Partner Coach che possa darti supporto tecnico oppure fornirti un Partner Certificato che possa darti assistenza sul tuo impianto.
Ci auguriamo di sentirci presto.
Ich war am Anfang begeistert von…
Ich war am Anfang begeistert von Loxone. Nach nun 2.5 Jahren mache ich nun Bilanz. Meine Frau regt sich nur noch auf über das System. Möchte am liebesten wieder eine herkömmliche Installation. Da ich doch so viel Geld für das System bezahlt habe, werden wir wohl damit leben müssen. Nur paar Beispiele:
- Schalter mussten bereits 2 Stk. ersetzt werden
- Miniserver ist bereits der 2.te, auch bereits ersetzt
- Im Moment geht die Lautstärke beim Touchpanel im Tisch nicht
- Der Miniserver ist immer überlastet
- Intercom klingelt mit Verzögerung auf dem Mobile, sprechen ist nicht möglich
- usw.
Schon Stunden habe ich mit dem Techniker vor Ort verbracht mit Einstellungen. Auch ein Spezialist war bereits vor Ort.
Ich bin sehr enttäuscht von Loxone, zumal das die Installation doppelt so viel gekostet hat als eine herkömmliche Installation. Zusätzlich wird der Techniker auch jedes mal bezahlt
7 de novembro de 2025
Opinião espontânea
Resposta da LOXONE Electronics
Sehr geehrter Herr Flückiger
Vielen Dank für Ihre Nachricht – und dafür, dass Sie Ihre Erfahrungen so offen mit uns teilen. Ich kann gut nachvollziehen, wie ärgerlich es ist, wenn ein System nicht wie erwartet funktioniert.
Da uns Ihr konkreter Fall derzeit nicht bekannt ist, möchte ich Sie bitten, sich direkt an unser Schweizer Team unter office_ch@loxone.com zu wenden. Die Kolleg:innen dort können Ihre Installation und Konfiguration im Detail prüfen und unterstützen Sie gerne bei der schnellen Lösungsfindung.
Erlauben Sie mir abschliessend eine kurze Einordnung: Die von Ihnen geschilderten Probleme sind keinesfalls alltäglich. Unsere Miniserver sind äusserst zuverlässig – Ausfälle sind sehr selten. Auch eine Überlastung ist – bei korrekter Konfiguration – in einem typischen Einfamilienhaus aus technischer Sicht nahezu ausgeschlossen.
Unsere Produkte werden mit dem Anspruch entwickelt, über die gesamte Lebensdauer eines Gebäudes hinweg zuverlässig zu funktionieren. Dass in Einzelfällen dennoch ein technisches Problem auftreten kann, lässt sich – wie überall – leider nie vollständig ausschliessen.
Ich bin überzeugt, dass sich die von Ihnen genannten Punkte rasch beheben lassen. Wir möchten, dass Sie – und Ihre Frau – mit Ihrer Loxone Installation rundum zufrieden sind und tun unser Bestes, um genau das sicherzustellen.
Mit freundlichen Grüssen
Ihr Loxone Schweiz Team
Excellent location
Excellent location.
Brilliant Team who find time to assist.
The training course is at a fast pace but the trainers are helpful in returning to previous topics.
The class was held together well without disruption and equaled a working day with someone available from 8am right through to 5,30pm . No one expects you to be an expert, that is why there is second to none support. Looking forward to my first installation which is on-going. Thank you Team.
13 de outubro de 2025
Opinião espontânea
Resposta da LOXONE Electronics
Hi Kevin,
Thank you for sharing your experience so far with Loxone.
Glad to hear that you had a great time on training and we are extremely proud of our team that offer industry leading support.
We look forward to continuing to grow together with your first project already started which is just one of many to come.
Had great experience very knowledgable…
Had great experience very knowledgable and welcoming
16 de outubro de 2025
Opinião espontânea
Resposta da LOXONE Electronics
Hi Jamie, Thank you for taking the time to leave us a review - we are glad to hear about your great experience. Look forward to continuing working together.
Von der Klingel ist absolut abzuraten
Von der Klingel ist absolut abzuraten, zu leise auf dem Handy Zusatz Klingel im Haus zu groß Lösung über Steckdose angeblich nicht lieferbar, fachbetrieb kennt sich nicht aus scheinbar doch zu komplex - habe es leider für viel Geld eingebaut würde es definitiv nicht mehr machen - ohne Fachbetrieb nicht veränderbar -
25 de setembro de 2025
Opinião espontânea
Loxone is a terrible and overpriced system that doesn't work properly
I’ve had a very negative experience with the Loxone Gold Partner in Iceland, local.is, which sells the Loxone heating control system. I bought the system from them at a very high price, but quickly discovered that I couldn’t turn it on unless I was physically at home. They initially said they would come and fix the issue, but then wanted to charge an additional 200,000 ISK. For comparison, a brand-new system from heitirpottar.is costs 170,000 ISK.
What made things worse was that the system still didn’t work afterwards — it was still impossible to turn it on unless you were near it. When I complained that the issue remained unresolved, they shut the entire system off. This is especially serious, as tampering with my setup at home without consent could be considered a violation of privacy laws.
After this extortion, they have refused to respond or provide any maintenance for the system. I strongly recommend that people not do business with this company. Instead, buy a different system than Loxone. If you are looking to set up a smart home, there are many better and more affordable systems to use than Loxone.
30 de setembro de 2025
Opinião espontânea
Resposta da LOXONE Electronics
Hello Mr. Shahin,
Thank you for your feedback. We are very sorry to hear about your negative experience. We sincerely regret that you encountered complications and inconveniences when working with our Partner in Iceland. Such an experience is definitely not in line with the standards we set at Loxone.
We would like to help you find a solution. We will immediately assist you in finding another certified Loxone Partner who will be happy to take care of your installation, provide the necessary service, and ensure that you can fully utilize all the features of our system without further complications.
Therefore, we kindly ask you to contact us directly via email at partner_int@loxone.com so that we can agree on the next steps and help you restore the reliable functioning of your system as quickly as possible.
Once again, we apologize for the inconvenience and thank you for the opportunity to rectify the situation.
Best regards,
The Loxone Team
Loxone is a great system however you…
Loxone is a great system however you are at the mercy of your electrician to make small changes and the ongoing charges are just outrageous. Loxone should give the owner the power to make these changes rather than to the electrician.
27 de setembro de 2025
Opinião espontânea
Resposta da LOXONE Electronics
Hi Jay,
Thank you for leaving your feedback. We appreciate your love of the Loxone solution. We are a professionally-installed system and would always encourage the selection of a Loxone Partner that you feel comfortable with. There are endless possibilities to Loxone that make it exceptionally powerful and at the same time this means that some changes need an experienced professional level of understanding to the nuances. That said, once the system has been appropriately configured, there are many changes that can be made by users directly within the free Loxone App - both basic and expert level settings. If you are interested in knowing more about the possible changes that are in your control, please check these with your installer, too.
Loxone Equipment, Training & Support
The Loxone kit is so powerful its hard to find anything that it cannot do. This is the second training that I have been on and its a different level. The whole experience is second to none. The team are unbelievable, so knowledgeable, helpful and supportive and nothing is ever too much trouble. It's massively reassuring to know that if you get stuck or don't quite understand something they are always there to get you up and running quickly. I have installed a lot of equipment from a lot of different suppliers over the years, but never had support & backup like this. Well done and thanks again for everything you do to support us.
24 de setembro de 2025
Opinião espontânea
Resposta da LOXONE Electronics
Hi Mike,
Thank you very much for taking the time to leave us this review.
We are glad you are really liking the Loxone system and its powerful, flexible nature.
We pride ourselves on providing the best support in the industry and it is great to hear when this gets fed back to us. I have passed your kind words onto the team.
Looking forward to our continued business partnership!
Truly cool and hugely capable stuff…
Truly cool and hugely capable stuff with a great team.
21 de agosto de 2025
Opinião espontânea
Resposta da LOXONE Electronics
Hi Bart,
Thank you very much for leaving us a review.
Good product poor support service
Good product poor (non existent) technical support.
I understand they want to pass their support to third party contractors.
But when you upgrade to a new version (16) and customers are reporting:
1) Loxone Config terminated due to an error!
2) Reboot due to watchdog (00000004)
You need to have minimum decency to support your low quality assurance. Sometimes you may learn from this and make better products.
Post response:
It was no SD card issue, or skills issue. It was a upgrade issue on Automatic Designer who fails (I reproduced and shared the scenario), then more fatal errors with Loxone config.
Restoring an older backup (before version 16, fixed the problem) as well identifying the invalid rule that worked on v15 but doesn’t work on v16.
As I’m saying they only send you to third parties instead reading your case. You can replace them with Chat GPT and get better support service. At least Chat GPt reads your message.
15 de julho de 2025
Opinião espontânea
Resposta da LOXONE Electronics
Hi Cosmin, Thanks for your message. We’d like to continue moving forward to resolve your issue effectively:
1. Coordination with Your Partner
At Loxone, we’re already in contact with your Partner company so they can assist you as soon as possible. However, it’s essential that you allow them to advise and guide you through this process, as they are responsible for direct customer support.
2. Specific Technical Recommendation
Our support team has identified that the issue can be resolved by formatting the Miniserver’s SD card and reloading the configuration. We strongly recommend that your Partner carries out this procedure to ensure it’s done safely.
3. Required Knowledge
Working with Loxone Config requires certain technical skills, which are acquired through our official training programs. Therefore, at Loxone, we advise that end users without this training rely on the expertise of their Partner.
Simply a joy
Just finished update expert training. Niko very knowledgeable a joy to spend a few days at UK HQ.
Friendly staff as always make you feel part of the family.
22 de maio de 2025
Opinião espontânea
Resposta da LOXONE Electronics
Hi Spencer,
Thank you for taking the time to leave us a review.
I am glad you enjoyed Expert Training and we look forward to our continued business partnership.
Great hospitality and knowledge
All of the staff were very friendly and knowledgeable on the products and the different ways in which they could be. No question was too small and they were happy to help the entire time I was there and continue to be helpful in my projects going forward.
20 de fevereiro de 2025
Opinião espontânea
Resposta da LOXONE Electronics
Hi Conor,
Thank you for taking the time to leave us a review.
We are glad to hear about your experience with Loxone.
Looking forward to working together.
Disappointing whole house fit out with Loxone
After having the whole house fitted with Loxone, the long term experience is rather underwhelming. We have had numerous fails of plug switches and sensors, and whilst I understand the "cutting edge" of these technologies it seems like it's bolted together at times with string and sellotape. Add to that the very poor warranty on items (we just had a presence sensor fail at £120. it should have more than a 24 month warranty.
16 de abril de 2025
Opinião espontânea
Resposta da LOXONE Electronics
Hi Chris.
Thank you for taking the time to leave your review.
We are of course dissapointed that your experience hasn’t been a positive one.
We had privately requested more information from you through the Trustpilot platform but have seen you have chosen not to share this with us. There is no string or sellotape involved :) and we would like the chance to assure you of that. So if you change your mind, please do get in touch with us directly so we can offer support where possible to turn your experience into a good one.
A great training experience
The training is very well thought out, the company set out it values and what they think they can achieve.
Through the week we worked on the system and by the end its very obvious that they have a great product.
The staff are all very nice and (hopefully) it will be a please to work with them in the future
17 de março de 2025
Opinião espontânea
Resposta da LOXONE Electronics
Hi Daniel,
Thank you for sharing your review.
We are glad to hear that you had a great time on training and like our products.
We look forward to our ongoing relationship and working with you.
Loxone is amazing….
Loxone is amazing and Niko has a thorough knowledge of the products and software.
All the staff are really friendly and helpful, and the lunches were the icing on the cake.
17 de março de 2025
Opinião espontânea
Resposta da LOXONE Electronics
Hi Rob,
Thank you for taking the time to leave us a review.
We are glad to hear that you enjoyed the recent training and we look forward to working with you.
Excellent Update Training
The training course was excellent and well organised. I really enjoyed it. Great facilities and the training was delivered at a good pace. Thanks very much to Niko for being such a great instructor.
27 de fevereiro de 2025
Opinião espontânea
Resposta da LOXONE Electronics
Hi Oliver,
Thank you for taking the time to leave us a Trustpilot review.
We are glad to hear you had a great time on our Expert Training.
I will be sure to pass your review onto Niko.
We look forward to our continued working relationship. Look forward to hopefully seeing you back at our showroom and training facility soon.
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