Lucca Apartments and Villas Opiniões 

Resposta da Lucca Apartments and Villas

31/07/2026

Dear Guest,

Thank you so much for sharing your wonderful experience at Santa Zita! We are absolutely thrilled to hear that you had such an amazing time in Lucca.

It is truly lovely to know that you enjoyed the unique atmosphere of the apartment. There is something so special and authentic about hearing the local musicians practicing—it really is one of the beautiful "soundtracks" of living in the heart of our historic center, and we are so glad you found it a charming part of your stay.

We are also very grateful for your kind words regarding our team's support. Providing a seamless and caring experience for our guests is our top priority, and knowing we succeeded in making your holiday comfortable is the greatest reward for us.

It was a pleasure to host you, and we would be honored to welcome you back to your "sweet" home in Lucca for another visit in the future!

Warm regards,
Sara

The Lucca Apartments and Villas Team

Resposta da Lucca Apartments and Villas

31/07/2026

Gentile Opsite,

La ringraziamo di cuore per la sua bellissima recensione. Siamo davvero felici di sapere che ha apprezzato Casta Dama, il suo fascino storico e la sua posizione privilegiata nel cuore di Lucca.

Ci fa anche molto piacere leggere le sue parole di stima verso il nostro staff; la gentilezza e la competenza sono valori che cerchiamo di mettere ogni giorno nel nostro lavoro, e sapere che hanno contribuito a rendere speciale il suo soggiorno è per noi la soddisfazione più grande.

La ringraziamo per averci scelto e speriamo di poterla accogliere nuovamente presto per un altro indimenticabile soggiorno nella nostra città.

Un cordiale saluto,
Sara

Il Team di Lucca Apartments and Villas

Resposta da Lucca Apartments and Villas

31/07/2026

Dear Guest,

Thank you so much for your kind words! We are truly delighted to hear that you felt well cared for during your time at Luce Terrace Penthouse.

Providing a high level of service and ensuring our guests feel at home—whether they are staying with us or entrusting their property to our management—is at the heart of what we do. We are so pleased that you appreciated our efforts, and it was a true privilege to host you.

We look forward to the opportunity of welcoming you back for another wonderful stay in the future!

Warm regards,
Sara

The Lucca Apartments and Villas Team

Resposta da Lucca Apartments and Villas

31/07/2026

Gentile Josè Antonio,

La ringrazio di cuore per queste parole così toccanti. È un vero onore anche per noi poter collaborare con una realtà così preziosa e curata come Casa Miranda.

Condividiamo pienamente questo profondo "amore per Lucca" che ci accomuna; è proprio questo sentimento a guidare il nostro impegno quotidiano nel valorizzare la sua proprietà e nel farla scoprire a ospiti che sanno apprezzarne la bellezza e l'autenticità. La fiducia che ci accorda è per noi un privilegio che onoriamo ogni giorno con la massima dedizione e passione.

Siamo orgogliosi di poter continuare questo percorso insieme, certi che la cura e il rispetto per la sua casa saranno sempre la nostra priorità.

Un cordiale saluto,
Sara

Il Team di Lucca Apartments and Villas

Resposta da Lucca Apartments and Villas

31/07/2026

Dear Guest,

Thank you so much for your wonderful review! We are truly touched by your kind words regarding our team. We always strive to go the extra mile to ensure our guests feel supported and cared for, so it is incredibly rewarding to hear that we succeeded in making your stay such a positive experience.

I have personally shared your feedback with our entire staff, and I have made sure to pass along your special compliments to Claudia—she will be absolutely delighted to know that she made such a difference during your visit.

We would be honored to welcome you back to Lucca whenever your travels bring you our way again!

Warm regards,
Sara

The Lucca Apartments and Villas Team

Resposta da Lucca Apartments and Villas

31/07/2026

Dear Guests,

Thank you so much for sharing your feedback regarding your recent stay at Villa Lucia! We are absolutely thrilled to hear that you had such a great experience with us.

Professionalism and reliability are the cornerstones of what we strive to provide every day, so hearing that our team met your expectations is truly rewarding for us.

It was a pleasure to host you, and we would be honored to welcome you back for another getaway in the future!

Warm regards,
Sara

The Lucca Apartments and Villas Team

Resposta da Lucca Apartments and Villas

31/07/2026

Dear Guest,

Thank you so much for your kind words! We are absolutely thrilled to hear that you had an "awesome" stay at Casa Buccellato. It is truly rewarding to know that you enjoyed the comfort and the fantastic central location of the apartment.

Making your trip to Lucca seamless and memorable is our top priority, so your feedback truly means the world to our team. We would be honored to welcome you back for another wonderful visit whenever you are ready to return to our beautiful city!

Warm regards,
Sara

The Lucca Apartments and Villas Team

Resposta da Lucca Apartments and Villas

31/07/2026

Dear Guest,

Thank you so much for taking the time to share your wonderful experience at Casa Al Dipinto. We are absolutely thrilled to hear that you had such a fantastic weekend in the heart of Lucca!

It is a fantastic location near Piazza S. Michele, and we are so glad you found it to be the perfect base for your time in our city. I will be sure to share your kind comments with our team—they will be delighted to hear that their welcome contributed to such a positive stay for you.

We are honored that you would choose to stay with us again, and we look forward to welcoming you back to Lucca very soon!

Warm regards,
Sara

The Lucca Apartments and Villas Team

Resposta da Lucca Apartments and Villas

31/07/2026

Dear Guests,

Thank you so much for sharing such a glowing review of your stay at Le Due Terre Tuscany Farmhouse! We are truly delighted to hear that you experienced the peace, tranquility, and breathtaking beauty of the Tuscan hills during your holiday.

It is our passion to help guests discover the perfect balance between rustic charm and modern comfort, and we are thrilled that the villa provided such a rejuvenating retreat for you. Knowing that our location served as an ideal base for your explorations of Lucca, Pisa, and Florence—while offering that perfect sense of privacy and serenity—is the greatest compliment we could receive.

Thank you for your kind words regarding our management and recommendations. It was an absolute privilege to ensure everything was handled flawlessly for you. We would be honored to welcome you back for another unforgettable Tuscan escape in the future!

Warm regards,
Sara

The Lucca Apartments and Villas Team

Resposta da Lucca Apartments and Villas

Actualizada a 31/07/2026

Gentili Ospite,

Vi ringraziamo di cuore per questa recensione così entusiasta e dettagliata! È un vero piacere sapere che abbiate vissuto un’esperienza così completa e piacevole presso la nostra struttura.

Ci fa molto piacere che abbiate apprezzato la comodità del parcheggio interno e la vicinanza strategica alle mura e al centro storico: sappiamo bene quanto sia un lusso prezioso poter coniugare la tranquillità di uno spazio unico con la vicinanza alle attrazioni della città. È fantastico che abbiate potuto godere a pieno della piscina, della terrazza per le vostre cene all'aperto e di tutti gli spazi dedicati al relax, dalla sala biliardo al pianoforte: creare un’oasi di pace e divertimento in un contesto così vivo è esattamente il nostro obiettivo.

Siamo inoltre felici che la nostra posizione vi abbia permesso di vivere al meglio eventi magici e unici come il Lucca Comics e il Summer Festival!

È stato un onore ospitarvi e speriamo davvero di potervi accogliere nuovamente presto per un altro soggiorno indimenticabile.

Un cordiale saluto,
Sara

Il Team di Lucca Apartments and Villas

Resposta da Lucca Apartments and Villas

31/07/2026

Dear Guest,

Thank you so much for sharing your wonderful experience at La Macina! We are absolutely thrilled to hear that you enjoyed the location, the tranquility, and the privacy of the property.

It was our pleasure to be present and support you in planning such a beautiful holiday. Ensuring our guests have a seamless and stress-free experience from the planning stages until the end of their stay is our top priority, and knowing we helped make your time in Tuscany memorable is truly rewarding.

We would be honored to welcome you back for another peaceful getaway in the future!

Warm regards,
Sara

The Lucca Apartments and Villas Team

Resposta da Lucca Apartments and Villas

21/11/2025

Dear Madam,

Thank you for your kind review. Our goal is always to provide the best possible service to our guests, and we are sorry that, in your case, we were not fully able to meet your expectations. However, we would like to clarify some points that we believe are important and were not mentioned in your review. From the moment of your arrival, you expressed your intention to leave the apartment, a possibility that was offered to you with a full and complete refund, which you subsequently declined. Later, you informed us that you wished to stay a few days to carry out some personal activities, then requested the ability to change your plans again. We would like to emphasize that, in the meantime, we always assisted you with all your requests. At a later stage, you informed us of a family bereavement — a circumstance for which we express our sincere condolences. However, instead of leaving the property, you chose to extend your stay. Even in this case, we did everything possible to support you. In the interest of full transparency, we consistently kept Airbnb updated on your multiple changes of plans, which were not easy to explain given their sudden nature and frequent contradictions with your previously stated intentions. Through Airbnb, we also granted you, despite everything, the maximum applicable refund, taking into account all the various changes of mind and plans. We would also like to note that the refund granted — in addition to being recognized on an exceptional basis — had to take into consideration the long-stay nature of your reservation, for which you received a significant discount at the time of booking. This discount, quite correctly, had to be factored into the refund calculation. Finally, we would like to remind you that a late check-out was also granted as a courtesy, whenever conditions allowed. Our priority is always to offer our guests availability, professionalism, and integrity. We sincerely wish you all the best for your future travels and hope that you can retain a pleasant memory of your stay in Tuscany.
My kindes regards,

Resposta da Lucca Apartments and Villas

13/11/2025

Dear Guest, Thank you for your review. Since you don't mention the name of the apartment you stayed, and your review is not signed with a personal name, it is very hard for us to understand which apartment / house you are referring to. Could you please tell us the name of the property you had booked? We value reviews highly, and it is very important for us to understand which is the accommodation you have rented, so that we can improve our service and take the due actions. Thank you very much.

Resposta da Lucca Apartments and Villas

31/07/2026

Dear Guests,

Thank you so much for sharing such a wonderful review of your holiday in Capannori. We are absolutely thrilled to hear that you had such a memorable time!

It is lovely to know that you enjoyed the beauty of the old house, the spacious pool, and the huge garden area—it is truly a special place to relax. We also completely agree with you regarding the local cuisine; the restaurants in that area are fantastic, and we are so glad you had the chance to enjoy such high-quality food every day. We are also pleased that you enjoyed your visits to the lovely town of Lucca.

It means a great deal to our team that you appreciated our support during your stay. Ensuring a seamless and stress-free rental experience is our top priority, and knowing we succeeded in making your holiday wonderful is the greatest reward for us.

We would be honored to welcome you back for another relaxing Tuscan getaway in the future!

Warm regards,
Sara

The Lucca Apartments and Villas Team