Horrible customer care! They sent the wrong item, then would not honor listed price on their website. Returned and will not purchase from then again. Buyer beware.
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Reporting this site. Placed order 3 days ago. Money immediately taken from my account but have not received any order information or receipt for the purchase! The telephone number they have listed ke... Ver mais
Selection and pricing minus customer service. Overall yes im happy with my purchase and the price however good luck receiving customer service help. I tried to call their number dozens of times to... Ver mais
The particular case I ordered seems either very scare right now, or extremely expensive where I did find it. I was pleasently surprised to find it both in stock and very reasonably priced at L.O. The... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Luggage Online - We carry Rimowa, Samsonite, Bric's, Travelpro, Hartmann and more. Featuring luggage, backpacks, duffel bags, briefcases, and travel accessories.
Informações de contacto
260 liberty st, 08840, metuchen, Estados Unidos da América
- 1-844-999-7678
- customerservice@luggageonline.com
- www.luggageonline.com
2,1
Mau
431 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Everything worked out well with the…
Everything worked out well with the exception of delayed shipping. I was expecting to get my briefcase a week earlier than received.
21 de março de 2022
Resposta da Luggage Online
Dear Customer,
I am sorry you experienced a delay in your order; we understand the excitement after a purchase. We appreciate your feedback so we can ensure we have no delays for our future orders.
Excellent
Excellent. Will definitely purchase from your store again. Will recommend your store to all my friends and family!
20 de março de 2022
Luggage arrived ontime but with…
Luggage arrived ontime but with scratches on it. They hold a lot very securely and held up well after it's 1st use
15 de março de 2022
First time buyer and I was really impressed
First time buyer and I was really impressed with the product options, the deals, the quick delivery (2 days!), and the customer service. Very happy with this company and anticipate ordering from them again in the future.
12 de março de 2022
Resposta da Luggage Online
Your positive feedback is greatly appreciated. Thank you for trusting us :)
this was very easy for me
10 de março de 2022
Received my Tumi backup backup in a…
Received my Tumi backup backup in a matter of days.
I love it!
9 de março de 2022
I ordered 3 luggages of 28 inches
I ordered 3 luggages of 28 inches . They are to big for what I want , so I did the return very easy , and they refund my money back between 7 -10 days . Then I order the right ones , 24 inches . , and everything was fine . Thank you it was a pleasure to do my shop with you . Fully recommended .
9 de março de 2022
The luggage is as good as the service
The luggage is as good as the service. A+
Great product, very happy! Highly rec
4 de março de 2022
Sent the wrong color
Sent the wrong color. Company paid to send it back and sent the correct one the same day the returned one arrive. Awesome customer service.
3 de março de 2022
Great team of people to deal with and…
Great team of people to deal with and fabulous customer service.
I always go to luggage online for all my travel needs!
28 de fevereiro de 2022
Happy Customer!
WOW! I called to determine if the Washington holiday discount was still in effect on the Nonstop brand 3 piece set with packing cubes and powerpak. It was! Not only was the rep who took my call helpful, the price was affordable, the shipment arrived within days and the product is everything I hoped for. Very happy customer!
28 de fevereiro de 2022
Overall Experience
User-friendly website. Easily found exactly what I was looking for and price could not be beat. Hoping that I when I receive with my purchase I am as happy with the product as I was with the "shopping" end of it. :)
UPDATE: Yes, yes, yes! - Thrilled with the luggage. It was exactly what I had hoped for & secondly, I had to deal with Customer Service for a question I had & the Customer service I received could NOT BE BEAT!!!!! Amazing on all counts!!! Thank you!
23 de fevereiro de 2022
I ordered a large Briggs and Riley…
I ordered a large Briggs and Riley @Work bag, and Luggage Online was great to deal with from start to finish. Very satisfied with both my experience, and the product they delivered!
21 de fevereiro de 2022
quick shipping and delivery
quick shipping and delivery, product wrapped well. easy returns
17 de fevereiro de 2022
I bought it as a gift for my…
I bought it as a gift for my boyfriend. His birthday is next month. I was happy with how quickly it arrived and how beautiful it is
15 de fevereiro de 2022
Very smooth and quick return process
14 de fevereiro de 2022
Luggage shipped promptly!
Luggage arrived quickly and they nested it so save shipping packaging.
14 de fevereiro de 2022
You promo codes NEVER work
You promo codes NEVER work, too time consuming and frustrating
14 de fevereiro de 2022
Faster than over night
Faster than over night, 18 hours!
Alex extremely helpful, I felt like she cared. Second order pending
9 de fevereiro de 2022
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.