My dog has been on Luna food for quite a while now, I wouldn’t change it but I have tried her on a couple of other food that she didn’t like, she never turns her nose up at Luna food and it’s so han... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Terrible customer service. My room mate recommended this for my dog as he uses it for his. They have cancelled my order without notice, I have had to call them for a terribly rude woman to answer... Ver mais
Luna and me is a trustworthy brand in my house since I got my puppy 8 years ago. The customer service is amazing and they even help with nutritional tips in case you need anything
My Shiba Inu, Tato, is an extremely picky eater and has a very sensitive stomach. We tried many popular raw food brands, but they either gave him diarrhoea or he refused to eat them unless I added... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We plan, portion, package & deliver. All you do is thaw and feed. 5/5 All About Dog Food. Most Ethical Pet Food Suppliers 2019. Recyclable Packaging. Individual Portions. No Mess, No Fuss, No Waste. Raw Feeding Made Easy.
Informações de contacto
North Mills Road, DT6 3BE, Bridport, Reino Unido
- 01308 420300
- hello@lunaandme.com
- www.lunaandme.com
4,5
Excelente
668 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Our dacshund is in such excellent…
Our dacshund is in such excellent condition due to her Luna and Me food. Her coat is so shiny, and she's the perfect shape. She almost inhales the food it's that tasty. Ordering and delivery is faultless. Thank you from a happy Dolly and human parent!
8 de fevereiro de 2025
Opinião espontânea
Resposta da LUNA & me
Dear Louise,
Thank you for taking the time to share your fabulous feedback with us!
We are thrilled to hear that Dolly loves her LUNA & me and even more pleased to hear that she is happier and healthier too! 🐾
You being part of our LUNA & me Family is so very important to us 🤍! We look forward to continuing to provide you & Dolly with the very best food and treats for many more years to come!
Excellent service
Excellent service, very easy to use the monthly subscription with bonus points for money off your next orders. My fussy eaters love the meat thats easily defrosted. Highly recommended.
31 de janeiro de 2025
Opinião espontânea
Resposta da LUNA & me
Dear Sara,
Thank you for your excellent 5* review! You have made our day!
We pride ourselves on delivering exceptional services, and it's so great to know that your experience reflects our commitment. We're thrilled to hear that your precious cats love our food and that you are benefitting from the convenience and flexibility of our On Repeat service.
We look forward to continuing to provide them with the very best food and treats for many more years to come! 🤍
Fantastic service
Fantastic service, choose date of delivery its great option for me. My dog Loves patties. Customer service very helpful. Thank you so much
3 de fevereiro de 2025
Opinião espontânea
Resposta da LUNA & me
Hello Amy,
Thank you for sharing your excellent review!
We are so pleased to hear that your cherished dog loves our recipes, and it's wonderful to know that he is thriving on his diet of LUNA & me! 🐾
Your positive feedback means the world to us and we are so proud to have you and your dog as part of our LUNA & me Family! 🤍
Quality product that our dogs love
We've been customers of Luna and Me for a long time now, and have always found them to provide a quality product that our dogs love. We choose the raw patties and occasionally add in a healthy treat or two. We use the repeat orders to make sure we never miss!
31 de janeiro de 2025
Opinião espontânea
Resposta da LUNA & me
Hello Lorraine,
Thank you for your 5-star review! We really appreciate you taking the time to share your feedback with us!
Lorraine, we would like to take this opportunity to thank you for your steadfast loyalty to LUNA & me. We are genuinely delighted to have had the privilege of feeding your cherished dogs since April 2018.
We're so pleased to hear that your dogs are thriving on a LUNA & me diet and that you are benefitting from the convenience of our flexible On Repeat service! 🐾️
You being part of our LUNA & me family means the world to us, and we greatly appreciate your continued support. 🤍
Top Quality, Great Price
Great quality of product and top service. Excellent value for money!
2 de dezembro de 2024
Opinião espontânea
Resposta da LUNA & me
Dear Karl,
Thank you for taking the time to share your wonderful review!
At LUNA & me, we pride ourselves on delivering excellent products and customer service, and it's so lovely to hear that your experience reflects our commitment.
Your positive feedback is so important to us, and we are so glad to hear that your cherished cats are thriving on our recipes!
Please remember, if you ever need any further help, please don't hesitate to contact us; we are always here! 🤍
Excellent food for my Dachshumds
Really great quality food that my dachshunds love! The patties are a genius way to feed smaller dog breeds. Love this brand!
4 de fevereiro de 2025
Opinião espontânea
Resposta da LUNA & me
Hello Kate,
Thank you for taking the time to share your excellent 5* review!
We're thrilled to hear that your Dachshunds loves our food and that you are benefitting from the convenience of our wonderful pre-portioned 100g patties.
We look forward to continuing to provide you and your pups with the very best food and treats for many more years to come. 🐾
Best raw food for my dog
I have tried several types of dog food and I can honestly say Luna and me is the best dog food for my dog Ted he just loves it.
The customer service is great and the monthly repeat reminders are a fabulous idea as it helps you monitor your dogs needs. I cannot rate this company high enough. Thank you Luna and me.
4 de fevereiro de 2025
Opinião espontânea
Resposta da LUNA & me
Dear Roberta,
Thank you for your wonderful review!
We are delighted to hear that Ted is loving his LUNA & me and that you have benefitted from the convenience of our On Repeat service 🐾️.
We pride ourselves on delivering exceptional products and customer service, and it's just wonderful to know that your experience reflects our commitment.
Your positive feedback means the world to us 🤍.
Cats best friends
They are always there to help and never problems with deliveries or even changing delivery dates.
Very professional and very friendly
4 de fevereiro de 2025
Opinião espontânea
Resposta da LUNA & me
Hello Carlos,
Thank you for taking the time to share such lovely feedback with us. You have made our day! 🐾️
We pride ourselves on delivering exceptional products and customer service, and it's just wonderful to know that your experience reflects our commitment.
We look forward to continuing to provide your cherished cats with the very best food and treats for many more years to come. 🤍
We have a fussy cockapoo
We have a fussy cockapoo. We have tried various raw food for her. Her favourite by far is luna and me patties!
Service and ordering is good and processing the order is so quick!
The patties are not bulky and you can fit the whole lot in the freezer as they stack and slot in well.
Highly recommend luna and me.
3 de fevereiro de 2025
Opinião espontânea
Resposta da LUNA & me
Dear Kerry,
Thank you for your review!
We are truly delighted to hear that your Cockapoo loves our LUNA & me recipes and that you have benefitted from the convenience of our pre-portioned 100g patties 🐾️.
We pride ourselves on delivering exceptional products and customer service, and it's just wonderful to know that your experience reflects our commitment.
We look forward to continuing to provide her with the very best food and treats for many more years to come. 🤍
A regular buyer
We've been using Luna & me for our Boston Terrier for almost 5years now. She has a very sensitive stomach and the Chicken Patties are one of the few things she can eat. The service is always fantastic and helpful if you have queries. A wonderful small business worth supporting.
3 de fevereiro de 2025
Opinião espontânea
Resposta da LUNA & me
Hello Tracy,
Thank you for taking the time to share your fabulous feedback with us!
We want to take this opportunity to thank you for your steadfast loyalty to LUNA & me; we are genuinely delighted to have had the privilege of feeding your lovely Boston Terrier since September 2020.
It makes us so happy to hear that she is still loving her LUNA & me 🤍. You being part of our LUNA & me Family is so very important to us, and your continued support means the world!
I love this company and their products…
I love this company and their products and more importantly, so does Archie ! He definitely gives them the paws-up !
Excellent quality, excellent packaging and excellent customer service and attention.
So, altogether - EXCELLENT !
3 de fevereiro de 2025
Opinião espontânea
Resposta da LUNA & me
Dear Nigel,
Thank you for taking the time to share your amazing feedback with us! You have made our day!
We are so pleased to hear that Archie is loving all our LUNA & me recipes and even more thrilled to hear that he is happier and healthier too! 🤍
At LUNA & me, we take great pride in providing exceptional products and service, and it's wonderful to know that your experience reflects our commitment.
We appreciate you taking the time to support us! 🐾
Luna never seems to disappoint
Luna and me never seems to disappoint, the cats love it and as a fresh food it never seems to diminish or fluctuate in quality.
3 de fevereiro de 2025
Opinião espontânea
Resposta da LUNA & me
Hello Samantha,
Thank you for your excellent review!
We pride ourselves on delivering exceptional products and services, and it's wonderful to know that your experience reflects our commitment.
Your positive feedback means the world to us, and we are delighted to have you as part of the LUNA & me family! 🤍
Dude loves Luna
Our Labradoodle, Dude, loves his 1 box a day of Luna & Me Adult working dog complete beefy beef or chicken mince.
It has been a real game changer, and quite possibly a life saver, turning around an aversion to numerous expensive kibble brands that had him losing weight & showing his ribs through his curly coat.
After 10 yrs now on Luna & Me Dude is now still going strong at 34kg & surprising people when they find out he’s now nearly 12.
With ‘on repeat’ purchasing, reward points & faultless delivery we are all happy.
We don’t need a clock Dude tells us when it’s dinner time!
3 de fevereiro de 2025
Opinião espontânea
Resposta da LUNA & me
Dear Anny,
Thank you for your fantastic review!
Anny, we would like to take this opportunity to thank you for your steadfast loyalty to LUNA & me. We are genuinely delighted to have had the privilege of feeding Dude since January 2017.
We are so pleased to hear that he is still wolfing down his LUNA & me meals with as much enthusiasm as when you first tried us! 🤍
We pride ourselves on delivering exceptional products and services, and it's so great to know that your experience reflects our commitment.
You being part of our LUNA & me family is so very important to us, and we greatly appreciate your continued support. 🐾️
I have been using their products for…
I have been using their products for several years and our cats have not got tired of them yet, which is a first. Customer service is good, as is the range of products. As far as I can see this company is taking steps to reduce environmental impact which has to be a good thing too!
10 de janeiro de 2025
Opinião espontânea
Resposta da LUNA & me
Dear Erica,
Thank you for taking the time to share your feedback with us! We really appreciate it!
We are genuinely delighted to have had the privilege of feeding your cherished cats since March 2022. It makes us so happy to hear that they are still wolfing down their LUNA & me with as much enthusiasm as when they first tried us!
At LUNA & me we pride ourselves on delivering exceptional products and customer service, and it's lovely to know that your experience reflects our commitment.
You being part of our LUNA & me family is so very important to us, and your positive feedback has made our day! Please remember, if you ever need anything, we are always here to help! 🐾️
Five happy Daxies !
Our second order from Luna. This time including in introduction to raw food for our three pups (7months) along with a mixed box for the grown ups (mum &auntie)
The pups love their dinner time more than ever now , which was hard to imagine could be possible! The adults still love it also. Individually pack sizes are ideal and the delivery packaging keeps every solid frozen. Really good product and company.
1 de fevereiro de 2025
Opinião espontânea
Resposta da LUNA & me
Hello Robert,
Thank you for taking the time to share your fantastic feedback!
We are so pleased to hear that all your lovely Dachshunds have taken to LUNA & me and that your transition has been so successful! 🐾️
We are thrilled to hear that you have benefitted from the convenience of our pre-portioned 100g patties and look forward to continuing to provide all your lovely dogs with the very best food and treats for many more years to come 🤍
Please remember, if you ever need any help or further advice, we are always here to help and support you!
My dog has never been more excited at…
My dog has never been more excited at meal times. The patties come in recyclable trays and easy to defrost overnight.
2 de fevereiro de 2025
Opinião espontânea
Resposta da LUNA & me
Dear Carrie,
Thank you for taking the time to share your feedback with us! We really appreciate it!
We are delighted to hear that Ted is thriving on our recipes!
At LUNA & me, we spend a lot of time making conscious decisions for our business regarding our products and packaging, and it's just lovely to know that your experience reflects our commitment.
We look forward to continuing to provide Ted with the very best food and treats for many more years to come. 🐾️
Really great food
Really great food, dogs love it and it’s great value too!
2 de fevereiro de 2025
Opinião espontânea
Resposta da LUNA & me
Dear Laura,
Thank you so much for your amazing 5-star review. You have made our day! 🤍
We are thrilled to hear that your dogs love their LUNA & me meals!
Your positive feedback means the world to us, and we are delighted to have you as part of the LUNA & me family! 🐾
This is the best food for you feline friend!
I’ve been feeding my cat LUNA & me for a while now, and I couldn’t be happier with it. The quality is fantastic—100% natural, ethically sourced ingredients, and no unnecessary additives. My cat absolutely loves it, and I’ve noticed a real difference in her coat, energy levels, and digestion. The patty format is super convenient, making raw feeding much easier than I expected. It’s great knowing I’m giving her a diet that’s both healthy and species-appropriate. Definitely worth trying if you want the best for your cat!
10 de outubro de 2024
Opinião espontânea
Resposta da LUNA & me
Hello Christopher,
Thank you for your fantastic 5* review!
We're thrilled to hear that your cat loves our recipes and that you are both benefitting from the convenience of our wonderful pre-portioned 100g patties. 🐾
You have made our day 🤍!
Thank you, Luna & Me!
In a world full of pet food options, Luna & Me is a true treasure. You can relax knowing your pet is getting everything they need to thrive.
They always deliver this amazing cat food on time! I highly recommend them to anyone looking for the best for their furry friends. The packaging is portioned, making it super easy to defrost.
Thank you, Luna & Me!
22 de janeiro de 2025
Opinião espontânea
Resposta da LUNA & me
Dear Vesela,
Thank you for your 5-star review! We really appreciate you taking the time to share your feedback with us!
Vesela, we would like to take this opportunity to thank you for your steadfast loyalty to LUNA & me. We are genuinely delighted to have had the privilege of feeding your lovely cats since December 2023. 🤍
We are so pleased to hear that your cats are still loving their LUNA & me meals, and we look forward to continuing to provide them with the very best food and treats for many more years to come. 🐾️
Great quality food
I get the kitten patties on repeat order. The quality of the food is great and the information re storage and thawing is easy to follow. The order process is seamless. I will definitely be continuing with adult food and would highly recommend Luna & Me
30 de janeiro de 2025
Opinião espontânea
Resposta da LUNA & me
Hello Julie,
Thank you for your review!
We are so pleased to hear that your lovely kitten is enjoying our recipes and even more glad that they are happier and healthier too!
At LUNA & me, we pride ourselves on delivering exceptional products and customer service, and it's just wonderful to know that your experience reflects our commitment. 🤍
We look forward to continuing to provide your cherished kitten with the very best food and treats for many more years to come. 🐾️
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.