Luvanto Opiniões 

Resposta da Luvanto

21/03/2023

We always love hearing from a happy customer. Your feedback will be passed on to the Luvanto team too. Enjoy your new floor.

Resposta da Luvanto

21/03/2023

Thanks for your review. We pride ourselves in providing the best products and service to our customers.

Resposta da Luvanto

25/04/2023

Hi Chris, Thank you for your review. We do like to take all issues relating to our products seriously. As you have bought the floor through a third party it is very difficult for us to comment any further. If you feel strongly about your complaint, please go back to Clifton where you bought the flooring and raise the issue with them.

Resposta da Luvanto

25/04/2023

Hi Sandy, Thank you for your review. We do take all issues experienced with our products seriously. As you haven't mentioned where you purchased the flooring from or who fitted it, it is difficult for us to comment further on your complaint as we don not have the full facts. We do have a Floor Care, Cleaning and Maintenance Kit that can assist with the removal of scratches and maintain the product throughout its lifespan. We'd be happy to review your complaint further if you can contact our Customer Service Team on 0151 437 6000 or email sales@luvanto.com.

Resposta da Luvanto

25/04/2023

Hi Melanie, Thank you for your review. We do take all issues with our products seriously. We don't have a product called Luvanto Pro Concrete, we can only assume you mean Luvanto Endure Pro which is an SPC product and already has a built-in underlay. According to our installation instructions it does state not to use any additional underlayment with this product as it can have an adverse effect on performance. From your review we can see that you have used an additional underlayment, which may have caused the problem. If you would like us to revisit your complaint, please contact our Customer Service Team on 0151 4276000 and we will try to help.

Resposta da Luvanto

28/04/2023

Dear J

Thank you for sharing your concerns with us. We take all complaints seriously and value your feedback.

Unfortunately, I've not being able to locate your formal complaint without the details of the retailer and installer involved. I have tried to find it under your name but have been unsuccessful.

Based on your description, it appears that a click product may have been used for your installation, and I would assume that a surface regularity check was conducted prior to installation. However, it seems that the product may not have been the correct fit for your environment, as we have various types of flooring to cater to different needs.

Our quality control indicates that there were no reported manufacturing issues with our Click product at this time. Nevertheless, we always aim to assist our customers as best we can, and I'm unsure why this has not been extended to you.

We are always available if you would like to discuss these issues further and address any communication breakdown. Please contact us at sales@luvanto.com.

Resposta da Luvanto

28/04/2023

Thanks for the review Jay. That's why we always recommend having flooring installed by an experienced LVT fitter.

Resposta da Luvanto

28/04/2023

Dear Deborah

Thank you for your review. As you will appreciate, we take all reviews and feedback seriously.

As we're unaware of the retailer / installer you have used I can’t look back over your complaint. Based on your review it looks like you may have had a click type floor as you mentioned it falling apart. This type of floor is not designed to be stuck down and I can see why you may have had issues should this be the case.

With floors that are designed to be stuck down, like Luvanto Design, your installer needs to use the recommended adhesive or you risk the floor not performing as designed as you have rightly mentioned.

If you would like to discuss this further we are more than happy to go through your complaint and explain where the short falls are and try assist where we can. Please do contact us at sales@luvanto.com.

Resposta da Luvanto

27/04/2023

Dear Victoria,

Thank you for sharing your feedback with us. We understand that you have experienced some issues with your flooring, and we apologize for any inconvenience or frustration this may have caused.

After conducting a thorough search, we were unable to locate a formal complaint under your name, but we would still like to address the concerns you have raised. It sounds like you may have had a click system installed that required an additional underlay and may have performed differently in direct sunlight compared to our SPC range. We understand that your floor has chipped on the joints, and we suspect that this could be due to a variety of factors such as product selection, location, installation, and possibly the subfloor not being in tolerance. We do provide instructions with every box of flooring, as well as on our website, to ensure that our customers are aware of the necessary precautions to take during installation.

We also understand that you have taken precautions to protect your floor by using furniture feet, but unfortunately, over time, they can pick up bits of grit that can leave fine scratches on your floor. However, we do provide extra pads in our care and maintenance box to prevent this from happening.

We want to assure you that we take the quality of our products very seriously and we would never knowingly send out a product with scratches on it. If this was the case, we would have arranged a direct replacement. It is possible that scratches may have occurred if people walked on the floor during the installation process before checking their shoes. We always recommend that retailers advise customers to wear appropriate indoor shoes to prevent any outdoor materials from causing damage to the floor.

We hope that this sheds some light on why these issues may have occurred, and we regret that we were not given the opportunity to assist you at the time. If you would like to discuss this matter further, please do not hesitate to reach out to our customer service team at sales@luvanto.com. We appreciate your feedback, and we will use it to improve our products and services in the future.

Resposta da Luvanto

27/04/2023

Dear Tariq

Thank you for taking the time to provide your feedback. We understand your concerns and take your comments seriously.

As we don't have a full understanding or log of your complaint, or know your last name, it is difficult to pass comment without knowing the full circumstance of the installation.

Should this have been raised as a formal complaint, we would have recommended the use of our Floor Care, Cleaning and Maintenance Kit which contains products and guidance on how to maintain and prolong the life and finish of your floor.

These kits are available from your local flooring retailer.

Thank you for your feedback.

Resposta da Luvanto

27/04/2023

Dear Allan

Thank you for taking the time to provide your feedback. We understand your concerns and take your comments seriously.

We would like to clarify that without all the facts, it is difficult to provide a direct response to your claim. However, we appreciate the opportunity to address your concerns and provide an overview of our approach.

We acknowledge that mistakes can happen, and there may be factors outside of our control such as retailer errors, wrong materials, or systems, that could impact the order fulfillment process. We are committed to providing the best service possible, and we continuously work to streamline our processes to minimize errors.

We understand that your review is based on your conversation with the retailer and their interpretation of your requirements at the time. We would be grateful if you could provide us with more details about your specific experience so that we can investigate and take appropriate action. Please reach out to our Customer Service Team at sales@luvanto.com, and we will be happy to assist you in any way we can.

Once again, thank you for your feedback, and we hope to have the opportunity to serve you better in the future.