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Luxaflex UK Opiniões 

274
•
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I have purchased a number of Luxaflex blinds in the past and I would have said great product but we have two roof blinds that don’t work correctly, I have sent videos in via our dealer, from whom we h... Ver mais

Classificada 5 em 5 estrelas

I called Luxaflex for some technical support with the blinds that we purchased around 2 years ago. I spoke with a gentleman called Callum, who was absolutely fantastic with the help and advice that he... Ver mais

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Classificada 5 em 5 estrelas

**Updated review, Josh sorted the issue with an apology and replacement part sent free of charge with two spare, thank you Josh**. Non existent after sales service. Sent multiple emails but ignored... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I was very impressed with the after service I received from Luxaflex. My request for help with a broken part of horizontal Lantern light blind was dealt with quickly & efficiently. Member of Technica... Ver mais

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Escrito pela empresa

At Luxaflex®, we believe window coverings should do more than simply dress a window. They should make a meaningful difference to the way you live, enhancing comfort, privacy and style throughout your home. For more than 70 years, we've been creating made to measure blinds, shutters and awnings that combine innovative design with exceptional craftsmanship, helping homeowners create spaces that feel more comfortable and enjoyable every day. From energy efficient Duette® blinds and elegant Pirouette® blinds to roller blinds, shutters and outdoor awnings, every Luxaflex® product is tailored to your home and designed around the way you live. Whether you're looking to make the most of natural light, enjoy greater privacy, improve energy efficiency or create a seamless connection between your indoor and outdoor spaces, our bespoke solutions are made to fit beautifully and perform for years to come. Innovation has always been at the heart of Luxaflex®. Our PowerView® Automation system allows you to operate your window coverings using a remote control, smartphone app, voice assistant or smart home system, bringing effortless convenience to everyday life. Luxaflex® products are available exclusively through our network of trusted independent retailers and selected John Lewis stores. Our retail partners offer expert advice, professional measuring and installation services, helping you find the right solution for your home. From the first consultation through to installation and aftercare, we're committed to helping you create a home that's beautifully designed around you. To explore the full Luxaflex® collection and find your nearest retailer, visit www.luxaflex.co.uk


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4,1

Bom

TrustScore: 4 em 5

274 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,1

Todas as opiniões

(274)

43 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

High quality motorised blinds from Inkwood Interiors

We required the supply and installation of made to measure, motorised Luxaflex blinds for our new home. Gemma from Inkwood Interiors (Kendal, Cumbria) visited our property to take detailed measurements and advise on the options available. We had a follow up meeting at the Inkwood showroom to view examples of blind types and fabric options. Excellent product knowledge and advice helped us to make informed choices. The blinds were delivered and installed on the timelines agreed at the outset. The installation of the blinds was carried out very carefully and the new blinds and controllers were fully set up before Gemma left the property.
We had Luxaflex Powerview blinds in our previous home. Our new home has some large windows, and the blinds not only look great and provide privacy, but they have reduced heat loss through the glass. The ability to automate the opening and closing of the blinds is very convenient and a valuable security feature.

2 de março de 2022
Opinião espontânea
logótipo da Luxaflex UK

Resposta da Luxaflex UK

Many thanks for your review, we are delighted that you are happy with the blinds and the service you received from Gemma and the team at Inkwood Interiors

Classificada 5 em 5 estrelas

Gorgeous shutters

I recently had a set of real wood shutters installed in my home. They fitted perfectly and all the details that I requested were spot on. The colour is lovely too in a warm ivory rather than standard white. The quality of product and customer service of Luxaflex is fantastic.

1 de março de 2022
Opinião espontânea
logótipo da Luxaflex UK

Resposta da Luxaflex UK

Many thanks for your review. We are delighted to hear you're happy with your new Shutters and the service you received.

Classificada 5 em 5 estrelas

Fantastic choice, quality and service

We have always had Luxaflex products and our latest purchase of the Luxaflex roller blinds from our local independent Luxaflex Gallery dealer was a pleasure. I was amazed with the choice of fabrics and control options. We opted for the chain control in a cassette which looks super modern and hides the roller at the top of the window. Delighted with the quality and service.

28 de fevereiro de 2022
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Resposta da Luxaflex UK

Hi, many thanks for your review, we are so happy that you are delighted with the product and service you received

Classificada 5 em 5 estrelas

very happy with my Luxaflex blinds with…

very happy with my Luxaflex blinds with London Shades Chingford. Fantastic staff very informative and lovely showroom

23 de fevereiro de 2022
Opinião espontânea
logótipo da Luxaflex UK

Resposta da Luxaflex UK

Many thanks for your review! We're glad you're happy with your new blinds and with the service received from London Shades

Classificada 5 em 5 estrelas

Kitchen Blind

We had Gemma from Inkwood Interiors to measure and fit our Luxaflex blind in our kitchen. The fitting of the product was exceptional and the range of colours available complimented our colour scheme wonderfully! The advice and sales support for this product was greatly appriciated and we will be returning for our next project! Thank you

13 de fevereiro de 2022
Opinião espontânea
logótipo da Luxaflex UK

Resposta da Luxaflex UK

Many thanks for your review, we're glad you're happy with the product and service you received

Classificada 5 em 5 estrelas

James Martin Blinds

Can’t believe how great my duettes are ! PowerView is simply brilliant as it makes life easy using the app.
Bought mine from James Martin Blinds in Essex
Fantastic guys, fantastic service
Thank you

10 de fevereiro de 2022
Opinião espontânea
logótipo da Luxaflex UK

Resposta da Luxaflex UK

Many thanks for the feedback, we are delighted that you're happy with your new Duette Shades.

Classificada 5 em 5 estrelas

Luxaflex power view…

Really pleased with the power view blinds. Works great with my home automation system.

Love the daylight rising option for a gradual wake up.

8 de fevereiro de 2022
Opinião espontânea
logótipo da Luxaflex UK

Resposta da Luxaflex UK

Many thanks for your feedback, we are delighted to hear you're happy with your new blinds

Classificada 5 em 5 estrelas

Luxaflex Duette

Second Time I have Bought Luxaflex blinds first time I had literise duettes which worked brilliantly and this time smartcord duettes which are even better especially the blackouts which are great I couldn’t recommend these blinds enough!

8 de fevereiro de 2022
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Resposta da Luxaflex UK

Many thanks for your feedback, we are delighted to hear you're happy with your Duettes

Classificada 4 em 5 estrelas

Great service, good product

We recently purchased Luxaflex shutters for two bedrooms and are very pleased that we did.
We received a great service from our local retailer and are delighted with the products.

8 de fevereiro de 2022
Opinião espontânea
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Resposta da Luxaflex UK

Thank you for your review, we are delighted to hear you're happy with your new shutters

Classificada 5 em 5 estrelas

Good Service -Good Products-

We have always purchased Luxaflex products, in fact all the windows in our home are furnished with Luxaflex Shutters and Duette Blinds and they have transformed the interior and look superb. The fitters are always professional and courteous.

7 de fevereiro de 2022
Opinião espontânea
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Resposta da Luxaflex UK

Hi, we are delighted to hear you're happy with your Shutters and Duette Shades.

Classificada 5 em 5 estrelas

Great Product!

Getting the plantation shutters from Luxaflex was the best decision ever made. Living in a terrace house our front windows are next to the pavement so the shutters allow us control of privacy and light. Quality of the product is great and the installation team was first rate. Can’t recommend enough

6 de fevereiro de 2022
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Resposta da Luxaflex UK

Hi David, we are delighted to hear you're happy with your new Shutters

Classificada 5 em 5 estrelas

Pirouette on Powerview

Just had Harmony Blinds in Rayleigh supply and fit Luxaflex Pirouette blinds for me. They are so unique, as is the Powerview app to control them. Everything has been outstanding, the blind, the app (so easy to use), the sales guy was lovely as was the back up and installation - all seemless. Thanks a milion to everyone. I look forward to adding blinds to my wifi hub as time goes on.

20 de janeiro de 2022
Opinião espontânea
logótipo da Luxaflex UK

Resposta da Luxaflex UK

Many thanks for taking the time to leave us a review, we are delighted that you're happy with your new Pirouette Shades and with the service you received from Harmony Blinds

Classificada 5 em 5 estrelas

Highly Recommended

We've had our bedrooms, and reception rooms kitted out with Luxaflex Automatic Duette blinds, both privacy & room darkening. Our local installer considered not only our home, it's positioning, but also our family dynamics when providing advice on which blinds to use, given the huge plethora of choice we were faced with. We couldn't be happier with not only the aesthetics of the blinds, but their practicalities, their suitability to our individual requirements, and after 12 months of installation, their faultless performance. We were so pleased,
Highly recommended.

19 de janeiro de 2022
Opinião espontânea
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Resposta da Luxaflex UK

Many thanks for your review, we are glad you are pleased with your Duette Shades and with the service you received

Classificada 5 em 5 estrelas

I recently bought my conservatory and…

I recently bought my conservatory and vertical blinds from a local Luxaflex dealer, who then came and fitted them for me.
Very pleased, very straight forward now issues fuss or bother.

17 de janeiro de 2022
Opinião espontânea
logótipo da Luxaflex UK

Resposta da Luxaflex UK

Many thanks for your review, we are glad you are pleased with your new blinds

Classificada 5 em 5 estrelas

I ordered several faux wood shutters…

I ordered several faux wood shutters from a local retailer and had them fitted very promptly to a very high standard. I am delighted with the product and have since had more shutters installed in my home. The product requires very little, if any, maintenance; all that is required is a wipe with a damp cloth from time to time to keep them looking pristine. I have no hesitation in recommending this product.

17 de janeiro de 2022
Opinião espontânea
logótipo da Luxaflex UK

Resposta da Luxaflex UK

Many thanks for your review, we are glad you are pleased with your new Faux Wood Shutters!

Classificada 5 em 5 estrelas

We recently purchased the Duette range…

We recently purchased the Duette range of blinds for our conservatory roof from our local Luxaflex dealer. I must say the service we received was first class, and the roof blinds have enabled us to use our conservatory all year round, keeping it cooler in the summer and warmer during the winter months. Top class service and product.

14 de janeiro de 2022
Opinião espontânea
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Resposta da Luxaflex UK

Many thanks for your review, we are glad you are pleased with your Duette Shades and the service that you received

Classificada 4 em 5 estrelas

We have the Luxaflex Duette model

We have the Luxaflex Duette model. Unfortunatley they are not reliable. We are on our 3rd one is 4 years, the mechanisms keep breaking internally so the blind sticks or does not retract correctly when lifted.
Have had a good service from our Supplier but Luxaflex do take weeks/months to make replacements. So far they have always honored the 5 year warranty, which restarts everytime we get a replacement. Very expense product but unfortunatley not very reliable.
Now had the product upgraded for no extra cost, it been a long time but I think we finally have a satifactory solution.

13 de dezembro de 2021
Opinião espontânea
logótipo da Luxaflex UK

Resposta da Luxaflex UK

We are really sorry to hear of the issues that you have experienced with your products. We are glad to hear you have had a positive experience with your Luxaflex retailer though.
If you could please email info.commercial@luxaflex.co.uk with your order details we will look into this for you.

Classificada 1 em 5 estrelas

Steer clear …style over substance

We paid over £2000 just over 5 years ago for 5 duette blinds. The pleats in all the blinds have started to tear so when you pull them up they look torn. We asked John Lewis to contact luxaflex to see if they can be repaired or replaced. We got a flat no. It’s a lot of money to spend on blinds which tear just after the guarantee period. There is a reason they will only guarantee their blinds for 5 years. We’ve had blinds which cost a 10th of the price which are still going strong.

6 de novembro de 2021
Opinião espontânea
logótipo da Luxaflex UK

Resposta da Luxaflex UK

We are really sorry to hear of the issues that you have experienced with your products and service. If you could please email info.commercial@luxaflex.co.uk with your order details we will look into this for you.

Classificada 1 em 5 estrelas

Over £2000 of premium disappointment and frustration

We have bought over £2000 worth of duette blinds, both from different suppliers . During the last 2 years all blinds with the smartcord have all broken. Thats 8 blinds out of 8.
It takes at least 2 weeks to repair if you are lucky, then, one year on, exactly the same issue, the smartcords do not retract, the blinds dont go back up.
Of the 8 that have been repaired, all 8 then needed repairing a year later. Of the 8 that have been repaired, 3 have been lost in the post on more than one occasion and had to be remade.
We last raised the issue of the latest breakdown with our supplier in August. It took 4 weeks to collect, 4 weeks to acknowledge they had been lost in the post, we are now in November and still no sign of the blinds.

If you try and repair them yourself, you will void the warranty, and so you tie yourself to a system of failure and disappointment having been comprehensively missold by the slick website.

These guys do not produce quality products, just premium prices. Do not get sucked in as we did, find any alternatives.

29 de outubro de 2021
Opinião espontânea
logótipo da Luxaflex UK

Resposta da Luxaflex UK

We are really sorry to hear of the issues that you have experienced with your products. If you could please email info.commercial@luxaflex.co.uk with your order details we will look into this for you.

Classificada 5 em 5 estrelas

Fantastic product and great service

This is my second set of luxaflex blinds and I couldn’t be more pleased with them. The service was excellent from the initial consultation to the measurement and fit. The installers called me after the fitting to ask if there were any problems. Well worth the money and I have no complaints.

19 de outubro de 2021
Opinião espontânea
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Resposta da Luxaflex UK

Thank you for your review! We're delighted you're happy with your product

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