Mail Shop  Opiniões 

372
•
TrustScore: 1.5 em 5

1,6

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Last experience with You garden with an order for wallflowers,and left very disappointed after planting out. Offer in Daily Mail 20/8 for 20 garden ready plants for £9.99 the code was now inactive an... Ver mais

Classificada 1 em 5 estrelas

I wonder who dispatches plants that are obviously dead despite the description well established and ready to plant out. Like others I recieved plants which were no more than twigs in half a pot of co... Ver mais

Classificada 1 em 5 estrelas

Order no. 100519329 Placed on order on 25th March when money was taken & yet to receive the order. I appreciate in the current climate it may be delayed but no tracking or communication makes it very... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Had to give 1 star, deserve no star. Bought plants on 25th April, one plant was delivered dead, completed the online form for Mailshop and plant supplier, phoned them, was promised a refund within 3... Ver mais

Informações sobre a empresa

  1. Loja geral

Informação fornecida por diversas fontes externas

Mailshop is a marketplace brought to you by the Daily Mail which offers a range of homeware, furniture, garden ranges, cookware & gifts to buy online through our trusted suppliers


Informações de contacto

1,6

Muito mau

TrustScore: 1.5 em 5

372 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,6

Todas as opiniões

(372)

3 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

First-rate product.

Good quality made with strong, durable material making it an ideal, reliable hose-pipe for different purposes- highly recommended with prompt delivery, securely packaged, and reasonably priced.

10 de junho de 2020
Opinião espontânea
logótipo da Mail Shop

Resposta da Mail Shop

Hi There,
Thanks so much for taking the time to leave a review, we're pleased you are happy with the product and the service.
Many thanks,
The Mail Shop Team

Classificada 2 em 5 estrelas

Unexpectedly found that I was not…

Unexpectedly found that I was not dealing with the Mail group.

10 de junho de 2020
Opinião espontânea
logótipo da Mail Shop

Resposta da Mail Shop

Hi Mr Harpham,
Sorry to read your review. We do state we partner with different suppliers that are able to bring you not only their great products but are experts in the industry they work in, so they can deliver a great customer experience to you.
Many thanks,
The Mail Shop Team

Classificada 1 em 5 estrelas

I have E.mailed this company about how…disappointed

I have E.mailed this company about how dissatisfied I was with the plants I received.They were dispatched on the 26th delivered on on 6 th June and we’re mor dead than alive with 2plants missing of which l would rather have a refund . I will never order plants from you again. I also ordered 2urn planters from you delivered about a month ago that when planted up we’re not strong enough to hold the soil and plants I found them collapsed on the ground the next morning.

10 de junho de 2020
Opinião espontânea
logótipo da Mail Shop

Resposta da Mail Shop

Hi there,
We're really disappointed to read your review, do you want to share you order number(s) with us and we can look into the matter for you as a matter of urgency.
Thanks,
The Mail Shop Team

Classificada 3 em 5 estrelas

Mixed Feelings

I ordered a garden lounge rocker & a pair of colour changing solar lights & waited. I had notification the rocker was out of stock & was refunded but then received a phone call to say I could have one. The rocker when it turned up seems pretty sturdy & once you are in,it is comfortable although the little head pillow does not stay in place. Sadly the lights were not as successful,there was the odd flash now & again but that was it. A replacement pair were sent but they were no better so I gave up & accepted a refund.

10 de junho de 2020
Opinião espontânea
logótipo da Mail Shop

Resposta da Mail Shop

Hi Catherine
Thankyou for taking the time to leave us a review. We're sorry you were not pleased with the products you received. We will pass this back to the supplier who are constantly reviewing their range to ensure it is what our customers want and enjoy.
Many thanks,
The Mail Shop Team

Classificada 1 em 5 estrelas

I have been asked to review a product I…

I have been asked to review a product I have not yet received. Does this mean it has been sent and you expect me to have received it?

10 de junho de 2020
Opinião espontânea
logótipo da Mail Shop

Resposta da Mail Shop

Hi There,

Please provide your order number and we will chase up your order number?

Thanks,
The Mail Shop Team

Classificada 1 em 5 estrelas

The furniture that wasn't

Ordered two rattan bistro sets,after a few days sent Chase up emails twice and then got 'credit account thank you for using mail shop,no explanation,nothing.ithen sent email asking why and was my money back in my account,nothing!!
Had to go to my bank to check if money was in my account

TERRIBLE SERVICE,TERRIBLE CUSTOMER RELATIONS!!!!

10 de junho de 2020
Opinião espontânea
logótipo da Mail Shop

Resposta da Mail Shop

Hi Brian,
Sorry to hear your review, I can see your order was refunded and the email you received was an automated one to let you know that your refund was being processed. We do not monitor our automated email inboxes.
Sorry your experience was not more positive.
Thanks,
The Mail Shop Team

Classificada 1 em 5 estrelas

The oven arrived sleight damage but I…have never used it because the will not close.

The oven arrived sleight damage but I did not know who to contact and being alone and 78 years it lies there in my kitchen unused and I threw the box away.

10 de junho de 2020
Opinião espontânea
logótipo da Mail Shop

Resposta da Mail Shop

Hi David,
I'm really sorry to read your review. Your parcel should have contained paperwork explaining how to return. Do you want to give us your order number and see what we can do?
Thanks,
The Mail Shop Team

Classificada 4 em 5 estrelas

Very nice and big Parasol

Very nice and big Parasol, and great value.
Only problem was that a plastic ring/grip was broken, but my clever husband fixed it.
So no need to call customer services.
The parasol looks lovely on the patio.

10 de junho de 2020
Opinião espontânea
logótipo da Mail Shop

Resposta da Mail Shop

Hi Wendy,
Thanks so much for taking the time to leave a review. We will pass on your feedback to the seller regarding the ring/grip.
Enjoy the summer with your new parasol!
Thanks ,
The Mail Shop Team

Classificada 5 em 5 estrelas

floor cleaning

put in water and floor cleaner then wipe over the floor so easy clean no streaks and a shiny floor easy to change cloths without a doubt the best floor cleaner on the market

10 de junho de 2020
Opinião espontânea
logótipo da Mail Shop

Resposta da Mail Shop

Hi Alan,
Many thanks for taking the time to leave us a review on your new floor cleaner - we're pleased you are happy with it!
The Mail Shop Team

Classificada 5 em 5 estrelas

I have been happy with all orders I…

I have been happy with all orders I have placed with Mailshop

10 de junho de 2020
Opinião espontânea
logótipo da Mail Shop

Resposta da Mail Shop

Hi Dorothy
Many thanks for taking the time to leave us a review and we're pleased to hear you are happy.
Many Thanks,
The Mail Shop Team

Classificada 5 em 5 estrelas

Ordered an outside clock

Ordered an outside clock. Looks really good and was delivered quickly.

10 de junho de 2020
Opinião espontânea
logótipo da Mail Shop

Resposta da Mail Shop

Hi Susan,
Thanks so much for taking the time to leave us a review. We're pleased you are happy with your new outdoor clock.
Thanks,
The Mail Shop Team

Classificada 5 em 5 estrelas

See thro kettle

We like the kettle very much

10 de junho de 2020
Opinião espontânea
logótipo da Mail Shop

Resposta da Mail Shop

Hi Gillian,

Thanks for taking the time to post and we're pleased you're enjoying your new kettle.

Thanks,
The Mail Shop Team

Classificada 5 em 5 estrelas

A stainless steel garden hose

A stainless steel garden hose. Its marvellous. No kinks etc very useful.
Excellent service delivery was very quick

10 de junho de 2020
Opinião espontânea
logótipo da Mail Shop

Resposta da Mail Shop

Hi Andrea,

Great to hear about your new hose - it looks set to be a nice long summer so sure you will get lots of use from it!

Thanks
The Mail Shop Team

Classificada 5 em 5 estrelas

Perfect item for dog loving gardeners

I loved the item I purchased. It was a garden ornament which was perfect t. It arrived promptly and well packaged. It was a dog covered in green baize-like material and slightly larger than it looked and very sturdy. I am so pleased with it.

10 de junho de 2020
Opinião espontânea
logótipo da Mail Shop

Resposta da Mail Shop

Hi there,
Thanks so much for taking the time to leave a review. We are so pleased you are happy and enjoy your new garden ornament!
Many thanks,
The Mail Shop Team

Classificada 5 em 5 estrelas

Used mail shop about 6 times now

Used mail shop about 6 times now, no problems what do ever.

10 de junho de 2020
Opinião espontânea
logótipo da Mail Shop

Resposta da Mail Shop

Hi Mic M,

Thanks for taking the time to leave us a review, great to hear!

Thanks
The Mail Shop Team

Classificada 1 em 5 estrelas

Waste of £6.99 carriage

Am going to phone customer services plants very small only 2 have survived i know they were free just pay carriage but a waste of£6.99

10 de junho de 2020
Opinião espontânea
logótipo da Mail Shop

Resposta da Mail Shop

Hi Mr Pinn,

Sorry to hear you are not happy. Can you please send me your order number and we will look into this?

Thanks
The Mail Shop Team

Classificada 3 em 5 estrelas

Communication could be better.

10 de junho de 2020
Opinião espontânea
logótipo da Mail Shop

Resposta da Mail Shop

Hi Linda,

Thank you for the feedback, we will pass this onto the supplier and try to improve the communication between seller and customer.

Thanks
The Mail Shop Team

Classificada 1 em 5 estrelas

The flowers have never came I have…

The flowers have never came I have waited a long time ,I even e mails them two weeks ago an still nothing appeared

10 de junho de 2020
Opinião espontânea
logótipo da Mail Shop

Resposta da Mail Shop

Hi Sandra,

Sorry to hear this. Can you please send me your order number and we will look into this?

Thanks
The Mail Shop Team

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