Malpasfarmshop Opiniões 

Resposta da Malpasfarmshop

27/05/2026

Thank you for taking the time to leave your feedback.

We’re very sorry to hear that you were disappointed with the chicken drumsticks you received. That is certainly not the experience we want any customer to have. Whilst we’re pleased to hear that the remainder of your order was satisfactory, we completely appreciate your disappointment regarding the drumsticks.

Your feedback has been passed on to our butchery team for review and we genuinely appreciate you bringing it to our attention.

Resposta da Malpasfarmshop

27/05/2026

Thank you very much for your fantastic review and for choosing Malpas Farm Shop for your first order.

We’re delighted to hear that you were impressed with the quality of the meat and especially pleased that the tomahawk steaks were such a success. They really are an incredible cut and always make for a memorable meal.

It’s wonderful to hear that you’ll be ordering again. We truly appreciate your support and look forward to serving you again very soon.

Resposta da Malpasfarmshop

27/05/2026

Thank you very much for your fantastic review.

We’re delighted to hear that you’ve been pleased with both the value and the customer service you received. We work incredibly hard to provide high quality products at competitive prices whilst making sure our customers feel well looked after, so feedback like this really means a great deal to us.

Thank you again for your support and we look forward to sending you another order very soon.

Resposta da Malpasfarmshop

27/05/2026

Thank you for taking the time to leave your feedback and for your previous orders with us.

We’re genuinely sorry to hear that this particular order did not meet your expectations in the same way as your previous experiences have. As all beef is a natural product, there can inevitably be variation in fat content, marbling, and overall appearance from one animal to another and from cut to cut. Having reviewed the photographs sent through, we do stand by the advice provided that the fat covering and marbling shown were completely normal for the cuts supplied. In fact, the steaks photographed looked excellent and very much in keeping with what many customers specifically look for in well flavoured beef.

That said, we do completely appreciate that personal preference varies considerably. Some customers prefer heavier marbling and fat coverage for flavour and tenderness, whilst others understandably prefer a much leaner finish. We offer a wide variety of cuts and specifications to suit different preferences and we are always more than happy to guide customers towards leaner options where requested.

We are, of course, disappointed that this order did not align with your personal preference, particularly as you have previously enjoyed orders from us, and we do genuinely appreciate you sharing your thoughts.

Resposta da Malpasfarmshop

27/05/2026

Thank you very much for your review and for your support.

We’re really pleased to hear that you were happy with the speed of the service and the delivery updates provided. Keeping customers well informed throughout the delivery process is something we know is very important.

We truly appreciate your feedback and hope to serve you again soon.

Resposta da Malpasfarmshop

27/05/2026

Thank you very much for your continued support and for taking the time to leave such a fantastic review.

We’re delighted to hear that you’ve consistently been pleased with the quality of the meat, the value for money, and the delivery service. It’s also wonderful to know that the steaks continue to impress, as they are some of our most popular products.

We really appreciate your loyalty and look forward to serving you again very soon.

Resposta da Malpasfarmshop

27/05/2026

Thank you for taking the time to leave your feedback.

We’re pleased to hear that you were happy with the remainder of your order, although we are very sorry to hear that there was an issue with the chicken drumsticks. That is certainly not the standard we aim to provide.

As soon as the matter was brought to our attention, we of course processed a refund for the affected items, but we completely appreciate the disappointment and inconvenience this would still have caused.

Your comments have been passed on for review and we genuinely appreciate you bringing the issue to our attention.

Resposta da Malpasfarmshop

27/05/2026

Thank you very much for your fantastic review.

We’re delighted to hear that you’ve been pleased with the products, pricing, and delivery service. Knowing that you’re happy with your purchases and plan to continue shopping with us really means a great deal to our whole team.

We truly appreciate your support and look forward to serving you again very soon.

Resposta da Malpasfarmshop

27/05/2026

Thank you very much for your lovely review and for your order.

We’re delighted to hear that you were pleased with both the delivery service and the customer service you received when making your enquiries. We always aim to make the ordering experience as smooth and helpful as possible, so your comments are greatly appreciated.

We really hope you enjoy cooking and tasting everything and thank you again for your support.

Resposta da Malpasfarmshop

27/05/2026

Thank you very much for your review and for your support.

We’re really pleased to hear that you were happy with both the delivery service and the quality of the meat you received. Feedback like this is always greatly appreciated by our whole team.

We hope to serve you again very soon.

Resposta da Malpasfarmshop

27/05/2026

Thank you very much for your fantastic review.

We’re delighted to hear that the tomahawk steaks arrived promptly and in perfect condition, and even more pleased to know that the steak was such a success on the barbecue.

Tomahawks really are an incredible sharing steak, so it’s wonderful to hear that both you and your sons enjoyed it so much. Thank you again for your support and we hope you enjoy the second one just as much.

Resposta da Malpasfarmshop

27/05/2026

Thank you very much for your continued support and for taking the time to leave such a lovely review.

We’re delighted to hear that you’ve consistently been pleased with the products, packaging, delivery service, and ordering process. We work very hard to make the whole experience as straightforward and reliable as possible, so feedback like this really means a great deal to us.

Thank you again for your loyalty and support. We look forward to serving you again very soon.

Resposta da Malpasfarmshop

27/05/2026

Thank you very much for your fantastic review.

We’re delighted to hear that your order arrived so quickly and that both the tomahawks and ribeye steaks were a success. It’s also wonderful to know the dogs enjoyed the marrow bones too.

We work incredibly hard to get orders packed and dispatched as quickly as possible whilst keeping everything in perfect condition during transit, so it’s great to hear your delivery reached London so promptly.

Thank you again for your support and we hope to serve you again very soon.

Resposta da Malpasfarmshop

27/05/2026

Thank you so much for such an amazing review and for taking the time to share your experience in so much detail.

We’re absolutely delighted to hear that your first order lived up to expectations after discovering us through Facebook. It sounds like you created some incredible meals for both yourself and your family gathering, and hearing how much everyone enjoyed the food genuinely means a huge amount to us.

From the diced steak pie and chilli through to the sirloin, fillet, pork loin, topside, sausages, bacon, and diced chicken, it’s wonderful to know everything was such a success. We especially loved hearing about the crispy roast potatoes cooked in beef dripping too.

Thank you as well for your lovely comments about the farm butter. It’s become a real favourite with many of our customers and feedback like yours is fantastic to hear.

As a small independent business, recommendations and reviews like this make an enormous difference to us, so we truly appreciate your support and your kind words. We very much look forward to serving you again soon.

Resposta da Malpasfarmshop

27/05/2026

Thank you very much for your fantastic review.

We’re delighted to hear that you were pleased with the pork loin offer and that it represented such great value for money. Being able to fill the freezer with quality products at affordable prices is exactly what we aim for with offers like these.

We really hope you enjoy the steaks just as much once you try them, and we appreciate your comments regarding PayPal too. We always try to make the ordering process as convenient and flexible as possible for our customers.

Thank you again for your support and we hope to serve you again very soon.

Resposta da Malpasfarmshop

27/05/2026

Thank you very much for your fantastic review and for placing a second order with us.

We’re delighted to hear that you’ve been so pleased with the pork loin offer and that you’ve enjoyed the quality of the products you’ve received. It’s wonderful to hear the ribeye steaks and ox liver have both been a success too. You’re absolutely right that offal products are not for everyone, but customers who enjoy them are often incredibly passionate about quality and flavour, so your comments are greatly appreciated.

Thank you as well for your suggestions regarding additional offal options, breast of lamb, and hogget. We genuinely value feedback like this and we will certainly pass your comments on to the team for consideration.

We really appreciate your support and your thoughtful review. Thank you again for recommending us and we hope to serve you again very soon.

Resposta da Malpasfarmshop

27/05/2026

Thank you so much for your fantastic review.

We’re absolutely delighted to hear that the tomahawk steak turned out perfectly and that it was the best steak you’ve had at home. That’s incredibly high praise and exactly the sort of experience we hope customers have when ordering from us.

It’s also wonderful to hear that the cooking instructions were helpful and that you were pleased with the customer service, packaging, and delivery process. We put a huge amount of care into making sure orders arrive in perfect condition and ready to enjoy.

Thank you again for your support and welcome to the Malpas Farm Shop family. We very much look forward to sending you many more steaks in the future.

Resposta da Malpasfarmshop

27/05/2026

Thank you very much for your fantastic review and recommendation.

We’re delighted to hear that you were pleased with both the service and the speedy delivery. Feedback like this is always hugely appreciated by our whole team.

Thank you again for your support and we hope to serve you again very soon.

Resposta da Malpasfarmshop

27/05/2026

Thank you very much for your continued support and for taking the time to leave such a lovely review.

We’re delighted to hear that you’ve once again been pleased with the ordering process, delivery service, and most importantly the quality of the meat. Hearing that returning customers continue to enjoy the same consistently high standards really means a great deal to our whole team.

Thank you again for your loyalty and support. We look forward to serving you again very soon.

Resposta da Malpasfarmshop

27/05/2026

Thank you very much for your fantastic review.

We’re delighted to hear that you were pleased with the service, communication, and pricing. Providing great value alongside reliable customer service is something we work very hard to achieve, so feedback like this is greatly appreciated.

Thank you again for your support and we hope to serve you again very soon.