Malvernhillsprivatepractice Opiniões 3

Great service & communication from this practice! I submitted the self-referral form and then had a call back within a couple of hours to ask for more details to find the right person for this particular issue. Payment for each session taken each time. Good admin staff. All very professional and courteous. Very happy with the service. Recommend!

In my contact with this company as a professional relationship counsellor (independent of them) I have always found them to be thoroughly reputable showing outstanding care and compassion towards their patients. I can highly recommend them.

What a disaster!

I stupidly decided to trust this organisation with my teenage daughter, who suffers from anxiety. My daughter was allocated a therapist called Claire who wasn’t qualified to deliver the treatment that we were promised. Claire misled us to believe that she would be providing EMDR therapy despite not being trained to do so. As a result, treatment had to come to an abrupt halt and my daughter was left without a therapist.

When I bought the matter up with the practice owner Abigail, she promised to make things right by finding me another therapist within her practice. This promise was broken when after eight weeks of waiting, I was told that the new therapist they had in mind wouldn’t be able to help. Funny that the practice manager has no desire to put the error right, especially after I escalated my complaint with her.

I’ve asked for a face to face meeting twice and have been told she has other commitments. When I made an official complaint in writing most of the issues I raised were ignored.

After complaining for three months about the treatment my daughter had received, I was offered a mere couple of hundred pounds as compensation. To this point I had almost spent £1500 and was no further forward. Excluding the financial impacts it has had on our family, the emotional side is worse.

My daughter can’t understand why her therapist would spend time gaining her trust and building up her hopes and expectations in getting better when all the time she would have known that the therapy she was offering couldn’t have been completed.

Claire and Malvern Hills Private Practice have made my daughter’s condition far worse than it was. She finds it hard to trust and confide in any new potential therapist because of the experience she has had from these unprofessionals.

As a parent with a child who suffers from mental health issues, there’s nothing worse than seeing your child tormenting themselves with self doubt, it’s really hard to watch. The daily struggle and sleepless nights lead you to desperation, looking to ease your child’s pain. I spent hours on the internet hoping to find someone that could help, I can’t begin to express the regret I have in trusting this company who really are only interested in helping themselves. They take payment from your card details without your knowledge, storing your payment details on their system without getting consent, ignore emails and don’t follow through on what they promise.

Interestingly the final session my daughter had with Claire was mostly spent talking about the fee increase due to the company not paying their VAT bill. Im not sure how much truth is in this but they do seem very keen to take lump sum payments.

If you’re looking for a professional and trustworthy therapist for your child you won’t find it here. I’d stay well clear - for your own sanity!