Paid ≈ AUD $6k; no contract, no metrics, no deliverables
I hired markbaskinconsulting.com for sales coaching. Marketing promised practical, repeatable methodology and performance improvement. What I received over nearly three years was no written contract, no structured assessment, no documented plan, no progress metrics, and only one invoice despite multiple payments.
A major factor in my decision to buy was he's public association with HubSpot and how sessions were conducted—emails from a corporate address, corporate-branded video links, and corporate training materials. That created an impression of endorsement I relied on. When I asked for the basics any consultant should provide—scope, deliverables, and records—I got shifting explanations and pressure to continue paying.
Result: time and money lost and no credible evidence of a legitimate performance-improvement process. I’ve filed complaints with consumer agencies in the U.S. and Australia.
Advice to buyers:
Do not pay without a written SOW/contract.
Require session logs, metrics, and milestones in writing.
Be cautious when a coach trades on a current employer’s brand or materials to imply credibility—verify authorization.