Mercedes-Benz South West Opiniões 

I ordered a new car through Daisy and she was amazing at keeping me informed and emailing when she needed something from me. One of her male colleagues nearly lost the sale due to ignoring me but Daisy was professional and so easy to talk to. She went above and beyond to ensure I got my car asap.

Service performed on car carefully and efficiently. Very pleasant staff to deal with.

Excellent, friendly and professional service. Ben made the whole experience of buying a car a pleasure. I would definitely recommend to others.

Bit of saga here , Have issue with my electric charger cable , my car is lease car from Tusker.
• The cable that connects to my Zippy charger one of the pins has missing cover and I am have issues with charging . Its not car end . I just need electric service person to look at the end of cable to review and if required new cable under warranty .
I explained this to Tucker Service , who arranged the car to go in for it to be sorted as morning appointment with car loan .

Mercedes of Exeter phone and I informed them of that the issues were and did not really require car and, it appears just small appointment time to review this. Car was booked for 15th October 2026.

I arrived today at 08:00am 15/09/2026, having travelled 36 miles into Exeter , was meet with member of staff , who was in the process of booking my car in , I explained my situation and did not want loan car – having seen other customers feeling pressured into taking out the extra car insurance and also I did not require one for , someone just to look at my car electric charger cable . The young member of staff told me the car would be there all day . However I have planned appointments in Barnstaple North Devon and would not have been able to get back to Exeter with loan car .

The member of staff said the managers are having 20 mins meeting of how things are going to be run and she would have chat with the service manager, if I was happy to wait , which I was , only to be told no the car would need to be in all day , as they only have 2 electric service staff one was off site and the other fitting electric batter in car . I then asked if it would be possible to see if it would be done it late morning , , she then went upstairs and came back and said that they cant guarantee it . This left me with no option but to leave and had total wasted morning caught in traffic , and no one willing to go the extra mile . I felt my needs were not meet and the person making the decisions made no effort to come down stairs and speak to me . I left feeling very deflated at 09:00am

I have got the car through works Tusker scheme, and will certainly not have Mercedes car again when my contact is renewed .
poor customer service , I asked the staff member who I would make complaint to and they where unable to direct me to named person

I was really happy with the service I received, especially from Del who went out of his way to accommodate me in every way possible. Nothing was too much trouble even though I can’t be a bit awkward at times. I always felt as though my custom is always valued at Mercedes.Todd the manager went above and beyond

Purchased an AMG A35, only a year old with 2,200 miles. Within days I discovered multiple issues, including the entire digital instrument display and speedometer going black whilst driving on a 70mph road, electrical issues, and signs of previous bodywork/repair that were not disclosed.

I raised the issues immediately and formally rejected the vehicle under the Consumer Rights Act 2015. The dealership has repeatedly refused, insisting they have the right to repair it first and even downplaying the dashboard failure because it “occurred once and seems to have resolved itself”. Losing your speedometer and entire instrument display while driving is apparently not considered sufficiently concerning or unsafe!

Their solution was to collect the car, repair it and drive it back to me, adding 500 miles to the car that I’ve owned for less than a week.

What should have been an exciting purchase has turned into an extremely stressful dispute within days.

I would strongly recommend anyone considering purchasing a vehicle here thinks very carefully about how they may be treated if something goes wrong after they leave the forecourt. AVOID!

UPDATE:
After days of claiming I do not have any rights to return the vehicle, they finally agreed to take the car back (only if I pay for the mileage from London to Plymouth) despite the law that it’s the dealers responsibility to cover costs relating to a faulty vehicle. They told me that it’s only my belief that the car is faulty. Had Mercedes RAC out who confirmed multiple diagnostic issues and said that the car had visibility been crashed and repaired poorly. The staff here caused me extreme stress and tried to gaslight me pretty much the whole time (including the sales manager). They finally agreed to collect the car, but I have lost hundreds in expenses!

BE CAREFUL if you’re looking to buy a black 2025 AMG A35 from this dealer as they’ll probably just put it back up for sale!!

At a recent service, I was told an under-tray needed replacing and was hanging off at one corner (I have the video which they supply you with from the service!) - they had no trays in store so I would have to rebook to have the work completed. They ignored my request to measure the clearance between road surface and lowest part of car - the damned car scrapes over speed bumps!
I returned two weeks later to have the under-tray replaced and for the road clearance measurement to be taken. I was originally quoted two days (!) to complete these two simple tasks! On the day, I left the car in the garage at 0930 as planned.
I phoned the garage at 1600, “ Oh! Your car is still in the workshops, it has not long entered there.”
I eventually retrieved the car at 1715, there was no need to replace the under-tray - it had only one scratch on it, apparently. They compared the road clearance with a similar model - no difference, apparently, so no further action.
I have had similar issues with this garage in the past: communication between staff seems to be lacking. They don’t appear focused on the customer requirement. If they want the car at 0930, then they should start work on the car at that time so that the punter can collect his/her car as soon as possible.
I am seriously considering switching to Volvo - I have little confidence in Mercedes at Derriford, Plymouth - they are not on my side.

We recently purchased a Mercedes GLE and we honestly cannot praise Shakira Hunt highly enough.

From the very first time we met her, she has been incredibly professional, knowledgeable and helpful, while at the same time being warm, friendly and so easy to talk to. She has a lovely manner about her and makes you feel completely comfortable from the moment you meet her. Nothing ever feels like too much trouble, and she always takes the time to listen and answer any questions we have.

What has really stood out to us is the genuine care and attention she has given us throughout the whole experience. She has gone above and beyond to make sure everything has been dealt with properly and that we are happy.

Shakira is a real credit to Mercedes and to the dealership. It’s not often you come across someone who combines such a high level of professionalism with such a genuinely lovely and approachable personality.

We would have absolutely no hesitation in recommending Shakira to anyone looking to buy a Mercedes. She has been an absolute pleasure to deal with and we really appreciate everything she has done for us.

Thank you Shakira ❤️

Today, I had red lights and messages including "reversing not possible, consult workshop" and "transmission problem - stop". I called Mercedes Breakdown and within a few minutes got a call from a friendly engineer (Michaela). She said she'd be with me in about 30 minutes (true). She ran diagnostics which confirmed her opinion, that it was a failing wheel speed sensor. Much to my surprise, she had one in her van and quickly fitted it. Problem solved. Cost £21.36. Throughout she was friendly and informative.

It’s was the first time we have bought from Mercedes and won’t be our last. Marcus was brilliant from start to finish. He was friendly, professional, very knowledgeable and made it stress free. Very happy with our new car and with the excellent service provided.

Frustrating experience regarding vehicle paperwork and security at Mercedes Taunton

We recently visited Mercedes Taunton to remove the previous administrator from our car's Mercedes me app, as advised by Courtney who told us to just bring the green slip from the log book.
Leaving a previous owner on the app is a major security risk, as it allows them to potentially trace the vehicle or control features remotely depending on their subscriptions.

Despite driving the vehicle directly onto the forecourt and being able to provide a purchase invoice, the staff refused to set up the app for us because our V5C logbook was still in the post.

They insisted that Mercedes-Benz strictly requires the V5C as "proof of ownership."
This is factually incorrect. The DVLA states in bold letters on the front of every V5C document that it is not proof of ownership.
Legally, ownership is proven through purchase receipts or invoices.

Thanks to the lady on the front desk, a manager, Ben did eventually step in to remove the previous owner's data, which did give us peace of mind but they still would not allow us to activate our own account without the logbook.

We hope management provides the team with better training regarding legal documents and data security so future customers do not experience unnecessary barriers.

I received an excellent service. Frazer was extremely helpful and professional. I enjoyed the courteous service and overall experience.

What I expect from a MB dealer: friendly staff, a good service, nice coffee and comfortable chairs. Exactly what I got.

Courtney helped me buy the vehicle with the utmost confidence. Very professional and informative - excellent customer service and handover of vehicle.

told incorrect information about new electric car absolutely misinformed misled & given incorrect information

Great customer service, very friendly and informative.

Excellent Car Purchase Experience

Fantastic experience buying my new Mercedes-Benz from Daisy at Plymouth Mercedes-Benz. Daisy was friendly, knowledgeable and professional throughout, with everything explained clearly and no pressure.

The handover was excellent—the car was beautifully presented, and Daisy took the time to make sure I was happy and comfortable before driving away.

I’m delighted with my new car and would highly recommend Plymouth Mercedes-Benz for their outstanding service and first-class customer experience.

I was booked in for a waiting MOT plus a little small job to fit a trim behind the bumper as they thought the trim might take longer than unexpected. They provided me with a courtesy car so I didn’t have to wait at the dealership too long.

Excellent customer service from the Team at MB Taunton. Everything delivered on time as promised.
Kaylee was really good communicating with me throughout. Many thanks.

On time relaxing chairs in reception area unlimited coffee, tea or cold drinks and snacks, the car was washed before it was brought back. Excellent service the special offer was very generous and the air conditioning system is fantastic now cool all the way home.