Recently ordered from Mermaid Swimwear Not only was the Swim and Beachwear great quality and beautiful prices the customer service was excellent. They got back to me straight away and fulfilled m... Ver mais
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Leia as opiniões dos outros
Special thank you to Abbie who dealt with my query efficiently. Her customer service has retained my custom and I will be shopping with the brand again soon. Thanks Abbie!
Daisy was really helpful in regards to a stock item and how a skirt fitted, came back within such a quick response! Also ordered a necklace yesterday and has been dispatched already very quick servi... Ver mais
Mijn bestelling is niet aangekomen. Uiteindelijk is het retour gestuurd door de leverancier. Contact opgenomen met mermaids swimwear moest maar contact opnemen met postkantoor waar mijn pakket zou zij... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Mermaids is a unique line of luxury made to order swimwear and glamorous beachwear. The Mermaid girl is a jet-setter who is always on the go and loves to look fabulous, even in water! She
Informações de contacto
High Street 55A, CM12 9AX, Billericay, Reino Unido
- www.mermaids-swimwear.com
3,7
Aceitável
157 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Five star customer service from Bonnie…
Five star customer service from Bonnie who helped amend my address to ensure my delivery would arrive correctly
4 de julho de 2023
Opinião espontânea
Resposta da Mermaids Swimwear
Hey Amy!
Thank you so much for taking the time and trouble to write such a kind review, it is very much appreciated and I'm so glad I could assist you with your order.
We look forward to you shopping with us again soon!
Bonnie - Mermaids Customer Care. xo
Received an item slightly damaged due…
Received an item slightly damaged due to the post and I emailed and was responded to straight away! And the situation was real olives straight away with in 1 day and with a lovely lady from customer service!
21 de junho de 2023
Opinião espontânea
Resposta da Mermaids Swimwear
Hey Sophie!
Thank you so much for taking the time and trouble to write such a lovely review, it is very much appreciated and I'm so glad we could assist you with your order.
We look forward to you shopping with us again soon!
Mermaids Customer Care. xo
Such a lovely brand
Such a lovely brand! The products are of really good quality, there's so many styles to choose from, and the staff go above and beyond to ensure you're satisfied.
I had a couple of queries regarding my order (which were mostly because I didn't read my emails properly), to which Abbie and Imogen were so quick to respond to and clarify matters for me - the perfect example of what customer service should look like!
I came across Mermaids Swimwear on instagram and ended up ordering both my swimwear and accessories for O Beach, and I received so many compliments on the day. The bikini set itself was so flattering and the jewellery I bought to go with it were the perfect additions.
Delivery was so swift and the items were all packaged very carefully - the jewellery I ordered was wrapped in bubble wrap and there was additional padding within the box to ensure nothing was damaged in transit.
Prices are so reasonable for the quality of the garments. Will definitely be making this my swimwear brand of choice going forward, and would suggest everyone else does too!
31 de maio de 2023
Opinião espontânea
Resposta da Mermaids Swimwear
Hey Meg!
Thank you so much for taking the time and trouble to write such a detailed, lovely review! it is very much appreciated and I'm so glad I had the privilege of assisting you with your order.
I'm so pleased you loved your order placed and they was the perfect fit for your O beach experience.
We look forward to you shopping with us again soon!
Abbie - Mermaids Customer Care. xo
This company removed the hygiene stickers of a return and sent it back to me
I returned a bikini that I only tried on once with the hygiene stickers intact. They removed the hygiene sticker and sent it back to me, claiming the returns process wasn't met. I made two orders of around £150 with them and this is how they treated me. The bikini was in perfect condition because I literally tried it on once. Don't order from them unless you're sure you don't want to return anything.
13 de maio de 2023
Opinião espontânea
Resposta da Mermaids Swimwear
Good Evening Almeera,
I am so sorry to hear that you were unhappy with your experience of shopping with us at Mermaids.
We appreciate all our customer orders however must treat all customers returns the same.
I have had a look into this case and as explained via our customer care team via email, When processing your return and after our quality control checks, we was made aware that the item was not in resealable condition and the Bambi bikini was sent back to you.
Please note that all the returns go through strict quality check at our warehouse. Our team confirmed that the item doesn’t meet the return standards and unfit for resale due to it being stained in several places therefore we was unable to accept this back as explained in our email contact.
If you have any queries at all please do not hesitate to email us back as we would be more than happy to help.
Kindest
Mermaids Customer Care.
Daisy is a fantastic example of what customer service and business owner should look like
This review has come a few years late (I think I left one at the time but cannot remember) and crossed my mind the other day. This lovely owner of this brand contacted me personally when Hermes lost my parcel and refunded me the full amount that was lost and was so lovely and understanding. At this time of my like I was a student who treated herself to £120 worth of outfits for a holiday that I had saved up, any other big brand would have ignored me and I would be down £120. As a struggling student at the time, the fact she took the time to reach out to me to take responsibility and apologise even though it wasn’t the brands fault meant so much to me. I have been a returning customer to this day and can say the quality has been absolutely fantastic and has never failed me. Daisy I just want to say thank you so much and I really appreciate your kindness, it’s something that has always stuck with me and I won’t forget her generosity.
21 de outubro de 2022
Opinião espontânea
Resposta da Mermaids Swimwear
Hey Sarah!
Thank you so much for taking the time and trouble to write such a detailed, lovely review - it is very much appreciated and I'm so glad I could assist you with your order.
This review has honestly made my day, I work so hard to ensure my staff provide all my customers with a high level of customer service and assist as best they can and so so glad to receive this feedback.
I look forward to you shopping with us again soon!
Take Care Sarah!
Daisy - Brand Owner Mermaids. xo
Absolutely fantastic service
Absolutely fantastic service. Customer service was very quick with my query and nothing was too much trouble. Thank you Daisy for all your help, you’ve been incredible. Can’t wait to shop with your brand again!
Ruth xxx
5 de abril de 2023
Opinião espontânea
Resposta da Mermaids Swimwear
Hey Ruth!
Thank you so much for taking the time and trouble to write such a fabulous review - it is very much appreciated and I'm so glad I could assist you with your order.
This review has made my day!
I look forward to you shopping with us again soon!
Take Care Ruth!
Daisy - Brand Owner Mermaids. xo
AVOID THIS COMPANY
AVOID THIS COMPANY - very poor quality goods and when return at your cost, they then con you by saying you don’t meet their return policy and won’t refund you. This is obviously not a one off either as reported by numerous other people on here
27 de março de 2023
Opinião espontânea
incredible swimwear and even better customer service
i found the brand through searching for new swimwear on google and found mermaids. The items i received were all so cute and unique for my holidays. There was a slight issue with one of the items and was resolved in a couple of hours and replacement has been sent out! Incredible pieces and customer service
24 de março de 2023
Opinião espontânea
Resposta da Mermaids Swimwear
Hey Sarah!
Thank you so much for taking the time and trouble to write such a lovely review - it is very much appreciated and I'm so glad to hear you love your order!
I look forward to you shopping with us again soon!
Bonnie - Customer Care Mermaids. xo
Mermaids site flagged up on my insta…
Mermaids site flagged up on my insta was a bit hit and miss about ordering as never seen this website before. But I have had an amazing service from Jodie rose there was a little mess up with my order and she very quickly rectified it. The swim wear is great quality and I can't wait to wear on my girls trip I will definitely be ordering again from you. Great work Jodie x
13 de março de 2023
Opinião espontânea
Resposta da Mermaids Swimwear
Hey Keren
Thank you so much for taking the time and trouble to write such a lovely review - it is very much appreciated and I'm so glad to hear you love your order for your girls trip!
I look forward to you shopping with us again soon!
Jodie - Customer Care Mermaids. xo
Avoid at all costs!
Wanted to order from Mermaids for such a long time and finally went for it, but wish I hadn’t bothered. Of 5 items I returned every single one due to poor quality, one of the items also even had stains on. I returned for this reason and they refuse to refund me, even though they sent a damaged item!! All the items arrived creased beyond belief. Save your money and look elsewhere. Only purchase if you’re 100% sure you don't want to return anything.
18 de março de 2023
Opinião espontânea
Resposta da Mermaids Swimwear
Good Evening Tessa,
Hope you're well and many thanks for feedback regarding your recent haul with us at Mermaids.
We do advise on the website if your order has arrived damaged or faulty on arrival to get in touch within 7 days of this arriving.
As we had no contact from you prior you returning your order this item would be deemed as unfit for resale and returned to the customer.
The rest of the items was successfully refunded via your original payment method as they was in a resalable condition.
I hope this is helpful.
Kindest.
Bonnie - Mermaids Customer Care
xo.
Outstanding customer service
Outstanding customer service! I reached out because I wasn’t able to select Mexico in the shipping options and Abbie Rose replied super fast and went back and forth until she got an answer for me. Very excited to receive my products and wear them to Cancun!
14 de março de 2023
Opinião espontânea
Resposta da Mermaids Swimwear
Hey Fernanda!
Thank you so much for taking the time and trouble to write such a lovely review - it is very much appreciated and I'm so glad to hear you love your order all the way in Mexico!
Enjoy your Cancun Trip and I look forward to you shopping with us again soon!
Abbie Rose - Customer Care Mermaids. xo
Thanks Bonie
Hi! I want to say Im impressed How fast you reply to me and help me With a situation i had, special thanks to bonie who Make sure everything went Well for me and was so nice and careful
14 de março de 2023
Opinião espontânea
Resposta da Mermaids Swimwear
Hey Pamela!
Thank you so much for taking the time and trouble to write such a fabulous review, it is very much appreciated and I'm so glad I could assist you with your order.
We look forward to you shopping with us again soon!
Bonnie - Mermaids Customer Care. xo
I have been looking for a white…
I have been looking for a white crotched skirt and found one on Mermaids Swimwear website but wasn't sure if the company is American as I didn’t want to wait weeks for it to come, so i emailed their customer service email address and received a response from a lovely lady called Bonnie, she was so helpful, she replied to all my emails and was an absolute superstar! She definitely deserves 5*****. Thank you Bonnie
11 de março de 2023
Opinião espontânea
Resposta da Mermaids Swimwear
Hey Martina!
Thank you so much for taking the time and trouble to write such a fabulous review, it is very much appreciated and I'm so glad I could assist you with your order.
Crochet is our thing and we are so happy the skirt was perfect for your trip!
We look forward to you shopping with us again soon!
Bonnie - Mermaids Customer Care. xo
Quality is absolutely atrocious
Quality is absolutely atrocious, worse than Shein and zaful
Smells extremely strong of chemicals
8 de março de 2023
Opinião espontânea
Resposta da Mermaids Swimwear
Hey Melissa!
Thank you for taking the time to leave a review on your experience with shopping with us at Mermaids.
I'm sorry to hear you are not happy with the quality of our items.
You are more than welcome to return any unsuitable items back to us for a refund. If you believe your item to be defective in anyway please contact our team here who will be able to advise further on this.
Anything else, please don't hesitate to get in touch!
Bonnie - Mermaids Customer Care xo.
Great service
Evri failed to deliver my parcel correctly. Mermaids were great in sorting everything and actually sent out my order again. Abbie provided great customer service and resolved the issue quickly.
24 de janeiro de 2023
Opinião espontânea
Resposta da Mermaids Swimwear
Hey Abigail!
Thank you so much for taking the time and trouble to write such a fabulous review, it is very much appreciated and I'm so glad I could assist you with your order.
We look forward to you shopping with us again soon! Bonnie - Abbie - Mermaids Customer Care. xo
Extremely difficult returns.
Terrible returns.
It is nearly impossible to return items here, beware! Despite listing on their website "easy returns", it is a super complicated process, and the support email admins are extremely unresponsive (they haven't responded to me for 9 days). I would not order from this website again!!
19 de janeiro de 2023
Opinião espontânea
Resposta da Mermaids Swimwear
Thank you for taking the time to leave a review on your experience with shopping with us at Mermaids.
I'm sorry to hear you are not happy with our returns policy.
You are more than welcome to return any unsuitable items back to us for a refund and our returns instructions and policy can be found on both your dispatch note enclosed with your order and on our returns page on the website (attached below)
https://www.mermaids-swimwear.com/returns/
Our customer care team are contactable Mon-Fri with an estimated reply timeframe of up to 2 working days.
Anything else, please don't hesitate to get in touch!
Bonnie - Mermaids Customer Care xo.
Awesome customer care
Bonnie from the Mermaids team is very responsive and helpful to me when I reach out for assistance. I recently made a mistake with one of my orders and Bonnie was really helpful and understanding. It made my shopping experience that much better. I can't wait to recieve my orders of their pretty pieces.
16 de janeiro de 2023
Opinião espontânea
Abbie is a credit to the customer…
Abbie is a credit to the customer service team! Thankyou for all of your help! X
2 de novembro de 2022
Opinião espontânea
Resposta da Mermaids Swimwear
Hey Adele!
Thank you so much for taking the time out to review us on trustpilot!
I am delighted that you are happy with your purchase and the level of customer service you've received from me!
We look forward to you shopping with us us again soon!
Abbie - Mermaids Customer Care xo.
Incredible Abbie!
In error I submitted my order twice. I emailed to ask whether one of my orders could be cancelled and a refund issued. Abbie came back to me immediately, raising the issue with the web team to see how it happened and subsequently cancelling the duplicate order, issuing me with a refund. My order was dispatched that same day.
Amazing customer service, will definitely be ordering again.
27 de outubro de 2022
Opinião espontânea
Resposta da Mermaids Swimwear
Thanks Lindsay,
What a fabulous review, you've made my day!
I am so glad I could assist you with your order and cancel your duplicate order before it got dispatched.
Warmest wishes,
Abbie - Mermaids Swimwear Customer Care xo.
Avoid
Avoid!
Their returns policy is totally unclear until you decide to return your items.
Most retailers allow 28 days, this company allow 14 days.
Not realising this I paid £5 to return my parcel to them just to get it sent back to me. Wasn’t even offered a credit note even though I had been away therefore wasn’t able to send it back within their ‘time frame’. You then get sent a generic email with the wrong name on it. No customer service at all. Avoid.
14 de outubro de 2022
Opinião espontânea
Resposta da Mermaids Swimwear
Thank you for taking the time to leave a review on your experience with shopping with us at Mermaids.
I'm sorry to hear you are not happy with our returns policy.
The policy can be clearly found on our returns page on the website and details our returns timeframe and is viewable for all customers before purchase. We do offer store credit for any returns sent back between 14-28 days however as your order was received back to us after this time this was returned to you for not meeting the policy as explained in our email.
Anything else, please don't hesitate to get in touch!
Bonnie - Mermaids Customer Care xo.
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