metaspins.com Opiniões 133

Resposta da metaspins.com

10/04/2026

Thank you for taking the time to share your feedback and for being a long-time VIP player with us — we genuinely appreciate your loyalty.

We’re sorry to hear about your experience, particularly regarding the live table round. We have carefully reviewed the specific game session with the provider, and the round in question was verified as correctly settled according to the game rules.

That said, we understand how frustrating situations like this can feel. As discussed with you, the original bet amount has been returned as a gesture of goodwill, while the case was also raised with the provider for full transparency.

Regarding cashback and rewards, these are applied based on specific criteria, but we’re always happy to review individual cases to ensure everything is clear and fairly handled.

For clarity, all games on our platform are provided by licensed suppliers and operate using independently certified systems, ensuring fair and unbiased outcomes.

We truly appreciate your feedback and your continued time with us.

MetaSpins Team

Resposta da metaspins.com

26/03/2026

Hi,

Thank you for your feedback — we really appreciate you sharing your experience.

We’re glad to hear everything has been working smoothly for you. Our goal is to provide a fair and transparent environment for all players, and we apply our rules consistently to maintain that standard.

Thanks again for your support, and we look forward to having you with us!

MetaSpins Team

Resposta da metaspins.com

26/03/2026

Hi,

We have reviewed your case and would like to clarify the situation.

Our findings indicate a breach of our Terms & Conditions, specifically:

Section 8.1 – Only one account per person, household, IP address, and device is permitted.
Section 10.3.1 – Creating multiple accounts to gain an advantage from promotions or giveaways is strictly prohibited.

These rules apply to all promotional activities, including bonuses and giveaways.

In line with these terms, appropriate actions were taken on the account. These measures are applied consistently to ensure a fair and secure environment for all players.

If you believe there has been an error, you may contact our support team with full account details for further review.

MetaSpins Team

Resposta da metaspins.com

17/02/2026

Hi,

We’re sorry to see your review, but unfortunately we have not received any details from you despite requesting additional information.

Without account information, we are unable to locate or verify any issue related to your experience.

If you have encountered a specific problem, please contact our support team with your username or registered email address so we can investigate properly. We are always willing to review legitimate concerns.

MetaSpins Team

Resposta da metaspins.com

17/02/2026

Hi Adarsh,

We take accusations like this very seriously, so we have carefully reviewed the information provided.

We can confirm that no confiscation has been made on the account registered with the email address you shared

As a general clarification for all readers: registering multiple associated accounts from the same IP address or device in order to claim promotions, giveaways, or rewards more than once is strictly prohibited under our Terms & Conditions (see sections 8.1 and 10). In such cases, accounts may be restricted in accordance with our anti-abuse and fraud prevention policies.

If you believe there has been a misunderstanding, we kindly ask you to provide to our support team:

- your exact username
- the date of the alleged action
- any related transaction ID

We are always willing to review cases transparently and resolve any legitimate concerns.

MetaSpins Team

Resposta da metaspins.com

17/02/2026

Hi Glen,

We’re sorry to hear that your experience didn’t meet your expectations.

All games on our platform are provided by licensed suppliers and operate using certified RNG systems. RTP is calculated over the long term, which means short sessions can sometimes feel lower than expected due to natural variance.

For players who prefer higher theoretical return rates, we’ve recently introduced a dedicated Original Games section featuring titles with RTP up to 99%, as well as enhanced RTP versions of selected classics. This gives players more choice depending on their preferences.

We’d also be happy to review your gameplay in detail. Please feel free to contact our support team so we can look into your specific session.

We appreciate your feedback.

MetaSpins Team

Resposta da metaspins.com

17/02/2026

Hi J,

Thank you so much for the 5-star review — we really appreciate you taking the time to share your experience!

We’re glad to hear you’re enjoying the instant deposits and withdrawals, our customer support, and the variety of slots and Originals. That’s exactly the experience we aim to deliver.

Regarding bonuses — players always have the option to deposit with or without a bonus, depending on their preference. We want to keep things flexible and transparent so everyone can choose what suits their play style best.

Thanks again for your support, and we look forward to seeing you back on MetaSpins!

MetaSpins Team

Resposta da metaspins.com

2/02/2026

Hi Joshua,

Thanks for your review. We’re sorry to hear you feel this way.

We replied earlier and requested more information, but we haven’t received any details from you in the last 3 days — and without them we’re unable to locate your account or verify what happened.

If you’ve experienced any issue (deposit/withdrawal/transaction), please reply here or contact our support team with:

- your MetaSpins username (or email used to register)
date + amount
- a screenshot (optional)

All transactions can be checked and verified, and we will investigate your case immediately once we receive the details.

Kind regards,
MetaSpins Team

Resposta da metaspins.com

2/02/2026

Hi Salvo,
We’re really sorry to hear about your experience and we understand how frustrating this must feel.

Please share your MetaSpins username (or the email linked to your account) so we can review your gameplay history and confirm everything is working correctly.

All our games run on certified RNG, and RTP values are calculated over the long term — however, we absolutely want to investigate your case properly and make sure everything is transparent.

You can also contact our support team directly via live chat so we can assist you faster.

Thank you for your feedback — we’d appreciate the chance to resolve this.

Also, if you’d like to play higher RTP games, our Originals section includes titles with RTP up to 99%.

Resposta da metaspins.com

17/02/2026

Hi,

We take claims like this very seriously and have carefully reviewed the situation.

Account restrictions related to multiple or linked accounts are only applied following a detailed review by our compliance and fraud prevention team, in accordance with our Terms & Conditions. These checks are based on technical and security indicators — not assumptions.

We understand that this can be frustrating, especially after a withdrawal request. However, such measures are only taken when there is clear evidence of associated or duplicate accounts, which is strictly prohibited under our platform rules.

If you believe there has been a misunderstanding, we invite you to contact our support team directly with your username and the date of the decision so we can conduct a secondary review.

MetaSpins Team

Resposta da metaspins.com

17/02/2026

Hallo H,

wir nehmen das Thema verantwortungsvolles Spielen sehr ernst und haben Ihren Fall sorgfältig geprüft.

Zunächst möchten wir klarstellen, dass Metaspins unter einer eigenen, unabhängigen Lizenz operiert und nicht zu den von Ihnen genannten Unternehmen (z. B. Dama NV, Galaktika NV oder Allyant Group NV) gehört. Eine automatische Übertragung von Sperren zwischen unterschiedlichen Lizenzinhabern erfolgt daher nicht.

Bezüglich Ihres Kontos bei Metaspins können wir bestätigen, dass Sie sich am 06.12.2025 selbst ausgeschlossen haben. Nach diesem Zeitpunkt wurden keine weiteren Einzahlungen auf Ihrem Konto vorgenommen.

Falls Sie zusätzliche Unterstützung im Bereich verantwortungsvolles Spielen benötigen, können Sie sich beispielsweise bei nationalen Sperrsystemen registrieren oder professionelle Beratungsstellen kontaktieren, die Ihnen weitere Hilfe und Orientierung anbieten.

Wir wünschen Ihnen alles Gute.

MetaSpins Team

Resposta da metaspins.com

17/02/2026

Hi Luke,

Thanks for taking the time to share your experience — we really appreciate it!

We’re glad to hear you’ve noticed improvements and that withdrawals have been smooth for you. Providing reliable payouts and access to strong providers like Pragmatic and Hacksaw is something we continuously work on.

As always, players can choose to deposit with or without a bonus, depending on their preferred wagering structure.

Thanks again for your feedback — we’re happy to have you playing with us!

MetaSpins Team

Resposta da metaspins.com

17/02/2026

Hi Pinkrichsnake,

Thank you for the amazing review — it truly means a lot to us!

We’re glad to hear your withdrawals have been smooth and processed quickly, and that you’ve had a balanced and enjoyable experience overall. That’s exactly what we aim to deliver.

A special thank you for the shout-out to Michael — we’ll make sure your kind words are passed on to him and the VIP team.

We appreciate your trust and look forward to many more great sessions ahead!

MetaSpins Team

Resposta da metaspins.com

12/12/2025

Hi,
Thank you for taking the time to follow up and for providing additional information to help us review the matter more carefully.

We understand how frustrating this experience has been, and we’re sorry that it led to a negative impression.

After reviewing the case, we’d like to clarify a few points. Our checks confirmed that more than one account was registered, which isn’t permitted under our Terms & Conditions. As a result, the duplicate account was closed in line with these rules.

We’d also like to reassure you that:
- No winnings were confiscated on the active account;
- The deposit linked to the closed account was refunded.

The active account was later closed at your own request. All actions taken were in accordance with our Terms, regulatory obligations, and data-protection requirements.

We appreciate you sharing your feedback. If you ever decide to return, we’d be happy to welcome you back and ensure everything is set up correctly from the start. Our support team remains available should you wish to discuss this further.

Kind regards,
Metaspins Team

Resposta da metaspins.com

17/02/2026

Hi,

We’re sorry to read your review. Unfortunately, you did not respond to our request for additional information, so we have not been able to identify any account or specific issue related to your claim.

For clarity, all games on our platform are supplied by licensed providers and run on independently certified RNG systems. Game outcomes are not controlled by us, and we do not use bots of any kind.

If you would like us to look into your experience properly, please reach out to our support team with your username or registered email address. We are always prepared to review any legitimate concerns in detail.

MetaSpins Team

Resposta da metaspins.com

20/02/2026

Hi, HarrisonHart

We take claims like this very seriously and have thoroughly reviewed the details provided.

However, we have not been able to locate any account registered under the email address or reference information shared in your response. Without accurate account details, we are unable to verify the situation you describe.

For clarity, all games on our platform are supplied by licensed providers and operate using independently certified RNG systems. Outcomes are not controlled or manipulated by the casino.

If you have used a different email address or username, please contact our support team directly with the correct details so we can properly investigate your concerns.

MetaSpins Team

Resposta da metaspins.com

17/02/2026

Hi Matt,

Thank you for sharing your feedback. We take all player comments seriously, including those from earlier in the year, as they help us improve.

All games on our platform are provided by licensed suppliers and operate on certified RNG systems — outcomes are not controlled or adjusted in the site’s favour. RTP is calculated over the long term, and short-term results can vary significantly from session to session.

Since October, we’ve continued working on enhancing the player experience, including expanding our higher-RTP options through our Originals section and optimising overall game selection to provide more competitive return rates.

If you’d like us to review your gameplay history or specific sessions, please feel free to reach out to our support team — we’d be happy to look into it.

MetaSpins Team

Resposta da metaspins.com

17/02/2026

Hi Adam,

Thank you so much for your kind words and for being a long-time player with us — we truly appreciate your support!

We’re especially glad to hear that our customer service team has made a positive impression and that your crypto withdrawals have been fast and hassle-free. Providing quick payouts and reliable support is exactly what we aim for.

Thanks again for taking the time to share your experience — we look forward to many more great sessions ahead!

MetaSpins Team

Resposta da metaspins.com

17/02/2026

Hi Leonardo,

We’re sorry to hear that your experience felt disappointing.

We would like to clarify that game outcomes are not influenced by affiliate links, streamers, or individual players. All games on our platform are supplied by licensed providers and operate on independently certified RNG systems. Neither MetaSpins nor any partner can alter or control results.

Streaming content may showcase highlights or bonus sessions, but outcomes are always determined randomly and over the long term reflect the stated RTP. Short-term sessions can vary significantly, and extended losing streaks — while frustrating — can occur within statistical variance.

If you would like us to review your gameplay history in more detail, please feel free to contact our support team with your account information. We are happy to look into it.

MetaSpins Team