Mgm Hotels Opiniões 

Extremely Disappointing – Nothing Like What We Booked

My partner and I booked a week all-inclusive at MGM in Portugal expecting a relaxing 5-star holiday. Based on what was advertised, we believed we were booking a resort with its own private beach, 14 restaurants, 6 bars and a nightclub, all as part of the resort experience.

By God, were we wrong.

At the hotel itself, there is one main pool, with one bar next to the buffet area, and another bar near reception. That is pretty much it. The restaurants, bars and other facilities that made this resort sound so impressive are actually spread across different resorts.

If this had been made completely clear when we booked, we could have made an informed decision. Instead, we arrived expecting everything to be available within the resort we had paid to stay at.

We came here specifically to relax for a week, but instead it has been an absolute shit show. Rather than being able to enjoy the facilities we thought we’d booked, we’re having to work out where everything actually is and travel between different areas/resorts just to access what was advertised as part of the holiday.

Trying to get help has made the situation even more frustrating. We’ve struggled to find a representative who speaks enough English to properly understand our concerns, meaning we’ve been unable to get clear answers or any meaningful resolution.

The biggest disappointment is that this is advertised as a 5-star, all-inclusive experience. From what we’ve experienced so far, it simply doesn’t live up to that description. When you pay for a 5-star all-inclusive resort, you expect the facilities and experience advertised to actually be available at the hotel you’re staying in — not to discover after arriving that most of them are somewhere else.

We saved, booked and travelled to Portugal expecting a relaxing week away together, and instead we’ve been left feeling misled and extremely disappointed.

At the moment, the only thing about this holiday that feels 5-star is the weather.

I would strongly recommend that anyone considering booking here carefully checks exactly which facilities are physically located at the hotel you’re booking, and which ones are actually located at other resorts, before paying.

Reservé a través de esta cadena de hoteles a inicios de año para un hotel en Cuba.
Según las condiciones, 72 horas antes de la reserva podía cancelarla sin penalización. Vi que el hotel bajaba de precio incluso en otras páginas de reserva, 5 días antes decidí cancelar la reserva y volver a hacerla por la misma agencia puesto que ellos mismos me mandaron un código descuento. Cuál fue mi sorpresa al llegar al hotel y mirar mi cuenta que me habían cobrado doble, la nueva reserva y la que había cancelado.
Mis vacaciones a partir de ese momento se convirtieron en una tragedia. Todos los días escribiendo mails a dicha agencia y mirando mi cuenta y en la recepción del hotel quejándome e intentando que me ayudaran a solucionar el problema.
Les envié todo tipo de evidencias la confirmación de mi reserva cancelada, un primer intento de cobrar las dos a la vez que mi banco desechó....
Cuando les pareció bien me devolvieron parte del dinero... otra sorpresa!!!me habían hecho un descuento de más de 100 euros de los cuales aún no tengo una explicación de por qué me quitan dinero si ellos fueron los que hicieron un mal trabajo, por qué tengo yo que pagar de mi dinero el mal trabajo de dicha agencia, encima que pasé las peores vacaciones lo que tenía era que haber sido indemnizada después de haber hecho una especie de robo, no autorizado de mi cuenta.
Los correos que les he enviado son innumerables, de diez que escribo me responden uno diciéndome que ya me han hecho la devolución, les he mandado la captura de pantalla en varias ocasiones de mi banco para que vean la diferencia de lo que salió de mi cuenta y de lo que me han devuelto, llamo por teléfono me atienden en inglés a pesar que el teléfono dice Spain, me dicen que tiene que ser por mail, cuando insisto me dice que mi caso está solucionado que ya me han dado respuesta y solución.
O sea una cadena que tiene cientos de hoteles se queda con más de 100 euros de un cliente sin dar una explicación por un mal trabajo de su parte.
Me siento mal tratada y creo que se ríen de mí como cliente, que les da igual como yo me sienta y como lo haya pasado en su hotel porque ya ellos tienen mi dinero en su bolsillo y se han cogido más de lo que les pertenecía.

MGM Hotel - Tyndrum, Scotland.
Irresponsible pump out of end of season washing water....pumping cloudy white detergent water (that filled the air with aroma it was so dense!) straight into a gushing stream that was joining the river the flows next to the West Highland Way. Pollution at its worst! Report & photos sent to Scottish Water.

Paid for a super double room. Only to find it’s very basic. Decor very poor only one bedside table. Shower Matt thread bear. Widow unable to lock or stay open. The staff very good and service but builder in need of an urgent makeover.

We are horrified by the attitude of the front desk staff today during check out. We did know we had to pay resort fee because we reserved through Hyatt points. Reply: well we have it on our website (yeah we are expected to read every small print on your website). We have an issue with what you said and how you said it. Reply: that’s fine. (We don’t give a s—t about what you think.)

The MGM sportsbook app and their bonus offers are misleading and misrepresent what they truly offer IMO! I know they have changed wording in the past because of this very issue. I was very disappointed with not only that area but their lines,payouts and odds compared with Fan Duel and others in the industry! Just trend carefully and "Caveat emptor ". Thanks

Was required to leave a deposit before staying in one of their Portugese properties and am still waiting for this deposit to be returned 32 days after returning from the holiday. Have not found the company very helpful and the whole experience stressful. Would not recommend.

Seriously overpriced for what this hotel offers. No opportunity to sample local foods. I was self catering, but the kitchenette was so very very basic. There was no toaster. The oven didn't work &, although the grill did, no grill pan was supplied. The cooking utensils were minimal & very poor quality. The bathroom was really badly designed & it was difficult to get in & out of it. The safe didn't work either!I would not stay at this chain of hotels again.

Refused to add my name to a booking for 2 people, originally booked in my partners name, hotel refused to let me check in.. Snap would not give a reason for the refusal. Hotel said it was,booked via hotelbeds.com, even though I paid snap travel and only hotelbeds could change it. Snap also refused to give me a phone number for hotelbeds.com, citing bull about a,'security policy' It might well be hotelbeds.com equally at fault here. Either way, the art of customer service is completely gone out of the window. The hotel was Newyork Newyork in Vegas and they did nothing either, apart from try to rip me off for $500 for a new reservation.

Attendèd Clumber Park Hotel. Absolutely s*** service and hotel. Passed here a couple of times from work. Coffee cold and extremely expensive. Passed one evening around 9pm and they said they dont serve coffee at this time. A hotel that doesnt sell coffee at 9pm. I called because nowhere else to go after working late on the A614 even though the previous coffee during the day was poor. Utterly very poorly run hotel.

We booked a stay for multiple rooms before the pandemic started. Unfortunately the hotel closed and cancelled our stay due to the pandemic.

The problem has been getting any sort of compensation for them cancelling our hotel. They’ve held the money and continued to spill lies and false promises, with no intention of ever honoring. We’ve heard an abundance of excuses and left without reply for months. The way they speak to and treat their customers is utterly disgusting-from the hotel level all the way up to the central management.

MGM Vailankanni - hospitality par excellence

I have travelled extensively, for nearly six decades, across the country, from Kashmir to Kanyakumari, staying in different categories of hotels/resorts. One of them which I would rate very high is MGM VAILANKANNI RESIDENCY (Nagapattinam District - Tamilnadu - South India). Definitely this property meets global standards in terms of hospitality, services rendered, hygiene (in the present pandemic situation, this is of utmost importance), courteous staff under the able leadership of Mr Haja - Resort Manager. The teams (comprising members of Front Office, Restaurant, Travel Desk, Engineering & Support teams) go all out to ensure that the services rendered are exemplary - this makes one feel at home. Besides, professional guidance & support are given for visiting nearby places of interest with the option of engaging the services of chauffeur driven car (owned vehicle which ensures safety & security).

Well appointed rooms/cottages reasonably priced, multi-cuisine restaurant, swimming pool, plenty of lung space & greenery, secured vehicle park are some of the highlights of the property.

It would not be an exaggeration to state that I had always checked out (have stayed a couple of times) with a heavy heart & at times even extended my stay to continue to enjoy their hospitality. A pilgrimage to the Shrine Basilica at Vailankanni turns heavenly & blissful with a stay at MGM. One has to experience to believe it...!!