Engineer arrived promptly, got down to diagnosing the problem. Explained in some detail problem and what he would be doing. Luckily no parts were needed so machine was sorted, did another diagno... Ver mais
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Leia as opiniões dos outros
Very disappointed with my new Miele vacuum. The small brush attachment broke in less then 2 months, and was only used a handful of times, so definitely not due to heavy use. Even worse, customer se... Ver mais
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Everything about Miele service, like their washing machines, is first class. The technicians are friendly and polite, as well as knowledgeable and happy to explain anything I've wanted to know. Custo... Ver mais
A empresa respondeu
My still in 12 month warranty Miele Freezer has stopped working correctly - temperature in upper half of freezer around 4C. I have been offered a service call 3 weeks from now. Not sure what I do wit... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Miele is a premium domestic appliance manufacturer with a legacy of quality that spans over 100 years. Miele prides itself on the "Immer Besser" or "Forever Better" brand promise: our premium domestic appliances are designed, tested and engineered to last for up to 20 years. Miele specialises in premium built-in kitchen products, coffee machines, dishwashers, refrigerators & freezers, washing machines, tumble dryers, and vacuum cleaners.
Informações de contacto
Fairacres, Marcham Road , OX14 1TW, Abingdon, Reino Unido
- 0330 160 6600
- contact@miele-support.co.uk
- www.miele.co.uk
3,7
Aceitável
10 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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Disappointing customer service
Not the customer service I would have expected.
Got a different advisor every email and phone call, they said all the correct apologetic chat but didn’t actually help me with my issue.
Disappointing.
11 de abril de 2026
Opinião espontânea
Terrible Customer Service faulty dishwasher
Purchased a Miele dishwasher with auto dos, 18 months later it started throwing faults up. As it was still in warranty I contacted the company we bought it from and they tried to fix it. Unfortunately, they couldn't and by this time, it was outside the 2 year warranty. Every time Miele customer service has called they either don't read the notes on my account or try and call me for something completely different. Eventually, we had an engineer come out and not only did he slag off the local distributors engineers he told us we have to put clean dishes in the dishwasher or it won't work. He left and the first time we used it....it broke again, with a different issue. Called up customer service and they tried to give me fees for someome to come out and fix the issue the engineer caused!!!! I logged a complaint that they didn't register, they lied to my local distributor about me saying I was calling them back. Now after an 'official complaint' was logged and I got a complaint number i was promised a call back in 48 to 72h. Well nearly a week later and I'm still waiting for that call. I might of got unlucky with a bad machine but the level of customer service from Miele is by far the WORST I have ever received. This will be the first and last time I buy from Miele. Good luck if you have to deal with their service team 👍🏻
14 de abril de 2026
Opinião espontânea
A marvelous technician who knew what to…
A marvelous technician who knew what to do and how to fix the rumble.
16 de março de 2026
They plod on continuing to shrink their…
They plod on continuing to shrink their reputation
17 de abril de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Service department
Miele have great products.
I have used the service department a few times now. Always polite and efficient. The technicians are knowledgeable and have always been able to fix and repair my particular issues.
16 de março de 2026
Resposta da Miele Great Britain
Thank you for your review. We’re delighted to hear that you’re pleased with our products and that your experiences with our service department have been consistently positive. It’s great to know our team has been polite, efficient, and knowledgeable, and able to resolve your issues each time. Your continued trust in Miele is truly appreciated. Miele GB
Excellent service engineer - poor parts delivery
The service engineer came to attend to our washing machine and did a great job in fixing it. Whilst he was with us he saw we also have a Miele dryer and he asked if he could check it over. To which we said yes please! He identified we needed a new filter which he kindly offered to order and we paid by card for it. It should be here in a day or so we were told. Five weeks later whilst we were on holiday it arrived.
16 de abril de 2026
Resposta da Miele Great Britain
Thank you for taking the time to share your experience with us.
We’re pleased to hear that our service engineer resolved the issue with your washing machine and took the extra care to check your dryer, as well as advising on the filter replacement. However, we’re very sorry for the significant delay in the filter being delivered and understand how disappointing this must have been, particularly as it arrived while you were away.
This is certainly not the level of service we aim to provide, and we appreciate you bringing this to our attention. Your feedback has been noted and will be shared with the relevant teams so we can review what went wrong and help prevent a recurrence.
If you would like us to look into this further or provide any assistance, please don’t hesitate to contact our Customer Service team. Thank you again for your feedback, it helps us to improve the service we offer. Miele GB
Phoned before arrival,Neil was…
Phoned before arrival,Neil was charming, efficient helpful. He and Max are a credit to your company
16 de abril de 2026
Opinião espontânea
Resposta da Miele Great Britain
Thank you for your review. We’re pleased to hear that you’re enjoying our products and that the service you received was excellent. It’s lovely to know that Neil made a positive impression with his charm, efficiency, and helpfulness, and that both he and Max are a credit to the company. Your kind feedback is greatly appreciated and will be shared with them. Miele GB
For clean wash
Great products and super service and great delivery people everything you would expect from a roll’s Royce type company.
14 de abril de 2026
Resposta da Miele Great Britain
Thank you for your wonderful review. We’re delighted to hear that you’re enjoying our products and that the service and delivery team met your expectations. It’s great to know we delivered the level of quality and care you’d associate with a premium brand. Your feedback is truly appreciated and will be shared with the team. Miele GB
Excellent technician
Excellent technician, addressed problem and gave us excellent advice
12 de março de 2026
Resposta da Miele Great Britain
Thank you very much for your review. We’re delighted to hear that you found the technician excellent and that the issue was resolved, along with receiving clear and helpful advice. Your feedback is greatly appreciated and will be shared with the team. Miele GB
I will never ever buy anotherMiele product
I bought my first Miele product today Guard L1 Dogs and Cats. I ordered it via Curry’s online. It arrived about three hours ago today their instructions their videos are useless – Miele’s. I had to look at an independent to make sure I did everything right. Turned it on no suction. Looked at the videos again check the bag check the suction hose thing check the filters that they’d all collected in place they had.. I thought that I probably hadn’t done something very simple and obvious, but I couldn’t work out what it was so I thought I would phone up the manufacturer because there’s got to be a technical team and somebody who could help or call me back at least. I spoke to 8 people at Miele. That wasn’t one person there who could help all they wanted to do Was repair it for me and I did say it probably wasn’t broken. I probably haven’t done something but I cannot see what the problem is. I just wanted somebody to just go through the basics with me then I would be happy to go through the rigmarole of sending it back after packaging it all back together again the last words were if I didn’t order it directly from them I would need to speak to Currys who should be able to help me! I will not be ordering anything that is that brand.
16 de abril de 2026
Opinião espontânea
Speedy and efficient
Speedy and efficient.
However there has been a smell of stale water ever since.
12 de março de 2026
Resposta da Miele Great Britain
Thank you for your feedback. We’re pleased to hear that the service was speedy and efficient. However, we’re sorry to learn about the smell of stale water you’ve noticed since then, this is certainly not the experience we want you to have.
We’d encourage you to contact our Customer Service team so we can look into this further and offer advice or assistance to resolve the issue. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right. Miele GB
Very good communication
Very good communication. Timely and efficient service by knowledgable and friendly engineer. The required parts were ordered in advance of the visit to ensure the repair could be completed in one visit. Highly recommended.
3 de março de 2026
Resposta da Miele Great Britain
Thank you for your excellent review. We’re delighted to hear that communication was clear and timely, and that our engineer provided efficient, friendly, and knowledgeable service. It’s great to know that having the parts ordered in advance helped ensure the repair was completed in a single visit.
We truly appreciate your recommendation and thank you for choosing Miele. Miele GB
Excellent technician very professional…
Excellent technician very professional good communication and instilled confidence.
4 de abril de 2026
Resposta da Miele Great Britain
Thank you for your review. We’re delighted to hear that the technician was professional, communicated clearly, and helped instill confidence in the service provided. Your feedback is greatly appreciated and will be shared with the team. Miele GB
Resposta da Miele Great Britain
Thank you for your review. We’re pleased to hear that the engineer was experienced and explained the problem clearly. Your feedback is greatly appreciated and will be shared with the team. Miele GB
The technician arrived on time and…
The technician arrived on time and completed the repairs with efficiency.
He was polite and very informative to how my induction hob operated.
Excellent service.
13 de março de 2026
Resposta da Miele Great Britain
Thank you for taking the time to share your feedback. We’re delighted to hear that the technician arrived on time, completed the repairs efficiently, and took the time to explain how your induction hob operates. It’s great to know you were pleased with the service you received. Your comments are very much appreciated and will be shared with the team. Miele GB
Polite hardworking and kept me informed…
Polite hardworking and kept me informed plus didn’t have to wait long to get item fixed
16 de abril de 2026
Resposta da Miele Great Britain
Thank you for your review. We’re really pleased to hear that the engineer was polite, hardworking, and kept you well informed, and that the repair was completed without a long wait. Your feedback is greatly appreciated and will be shared with the team. Miele GB
Reliable Service call.
Great advance comms and good advice from the technician. Ability to offset Service call fee against new machine also welcome.
13 de março de 2026
Resposta da Miele Great Britain
Thank you very much for your feedback. We’re pleased to hear that you found our advance communications clear and that the technician’s advice was helpful. We’re also glad the option to offset the service call fee against a new machine was welcome.
Your comments are greatly appreciated and will be shared with the team. Miele GB
Excellent service
Excellent service. Engineer arrived as expected and was focussed, efficient and helpful. As it happened it required a replacement machine which I now have.
16 de março de 2026
Resposta da Miele Great Britain
Thank you very much for your review. We’re delighted to hear that you received excellent service and that our engineer was punctual, focused, efficient, and helpful. We’re also pleased that everything was resolved smoothly and that your replacement machine is now in place.
Thank you for taking the time to share your experience, it’s greatly appreciated. Miele GB
Fixed the problem quickly.
2 de abril de 2026
Resposta da Miele Great Britain
Thank you for your review. We’re pleased to hear the issue was resolved quickly and appreciate you taking the time to share your feedback. Miele GB
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