Didn't have camper chairs or booster seat ready on collection even though they were part of our package, but offered reimbursement of item purchased to compensate. Took over the hour to wait for colle... Ver mais
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Localização
Alterar localização220 Stuart Highway, 0870 Alice Springs, Northern Territory, AU
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Rented a van with several issues: monitor/radio screen was not functioning, sliding door could not open from the inside and indicator light kept pinging and showing that it was open when it was not,... Ver mais
A empresa respondeu
Disappointed that there was no pickup at the airport Or return to the airport Only a local taxi company
A empresa respondeu
Booking was easy. Location not great, 18ks from airport. Also 3pm office closing time is early.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Mighty Campers is here to make holidays possible for everyone; no matter their budget. With a 2WD fleet designed to suit every type of traveller; from compact campers for two people up to spacious 4-berths and even roomier 6-berth campers, perfect for families and groups. Mighty offers flexibility and choice at every budget. In Australia, a great-value 4WD option is also available. At the heart of Mighty’s offering is exceptional value, making it possible for travellers to explore, connect, and create unforgettable memories without breaking the bank. Every vehicle comes with the basics done brilliantly, ensuring reliability, comfort and exceptional value at every turn.
Informações de contacto
220 Stuart Highway, 0870, Alice Springs, Northern Territory, Austrália
- 1800 821 824
3,3
Aceitável
5 opiniões
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Rented a van with several issues
Rented a van with several issues: monitor/radio screen was not functioning, sliding door could not open from the inside and indicator light kept pinging and showing that it was open when it was not, fridge door latch was nearly broken, back shelf was missing a screw and threatening to break off, electric plug cover on outside of van was very stiff and brittle and finally broke off, key system sometimes showed vehicle was not completely turned off. As if all this wasn't enough, there was no attachment on the end of the water hose so we couldn't top-up water until we found another van driver who we could borrow an adaptor from. Sending a van into the desert with no ability to hook up water... really not good enough The van shouldn't have been sent out in this condition.
UPDATE: We had a response from Mighty Campers saying they'd be more careful with their pre-rental checks. No mention of recompensing us or making good on this very unsatisfying experience. It's not cheap renting a van, it's not unreasonable to expect to get a fully functioning one.
16 de julho de 2026
Resposta da Mighty Campers - Alice Springs
We appreciate you bringing these significant issues with the van to our attention. We are truly concerned to hear about the non-functioning monitor, the sliding door problem, the fridge latch, the loose shelf, the broken electric plug cover, and the key system. We are reviewing our pre-rental inspection processes to prevent such occurrences in the future.
Didn't have camper chairs or booster…
Didn't have camper chairs or booster seat ready on collection even though they were part of our package, but offered reimbursement of item purchased to compensate. Took over the hour to wait for collection. However, drop off very smooth, campervan clean and travelled well.
8 de julho de 2026
Resposta da Mighty Campers - Alice Springs
Hi Sarah, thank you for sharing your experience and we apologise that your hired items were not in your camper on pick-up. We are happy to hear that drop-off went smoothly. We hope that you still had an amazing time away.
Disappointed that there was no pickup…
Disappointed that there was no pickup at the airport
Or return to the airport
Only a local taxi company
19 de junho de 2026
Resposta da Mighty Campers - Alice Springs
We acknowledge your feedback, Ian. We understand the airport pickup limitation was frustrating. We appreciate your honesty and will use this to improve.
Booking was easy
Booking was easy. Location not great, 18ks from airport. Also 3pm office closing time is early.
30 de abril de 2026
Resposta da Mighty Campers - Alice Springs
Hi Donna, thank you for your review. We're pleased to hear the booking process was nice and easy. Thank you for your feedback on our location. I will pass this on to the team.
Avoid
Van was fine. Mighty gave us the wrong gas bottles which meant another 500km of travel to get it resolved. Then we were blamed for their staff putting the wrong gas bottles in the van. Will not use again. Horrible service.
8 de setembro de 2025
Resposta da Mighty Campers - Alice Springs
We’re really glad that you enjoyed your Mighty camper but are truly sorry to hear about your experience with the gas bottles and our crew. This is not the level of service we strive to provide. We will be addressing this internally to ensure it doesn’t happen again. Thank you for providing your feedback.
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