Millets - St Albans Opiniões 

276
TrustScore: 5 em 5

4,9

The Maltings Shopping Centre, AL1 3HL St. Albans, GB


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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Very unhelpful member of staff. Not very friendly . Even though I had my receipt for the refund and had paid by apple pay contactless she insisted on seeing the physical card number !!! I even sho... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Darren and Rob were super helpful in choosing the right pair of hiking boots and socks for my upcoming DofE gold. We didn’t feel rushed and had lots of time to try on different shoes. Darren gave us l... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I went to Millets a few weeks ago to buy a pair of walking boots for a trip to Scotland and Jonathan was extremely helpful and attentive. Not only did he find the perfect pair of boots for me, but he... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Went to buy some waterproof hiking boots and received extremely helpful assistance from Hal who talked me through various options. Really great and extremely happy with the boots I got in the end. A f... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de equipamentos e roupas para actividades ao ar livre
  2. Loja de roupa desportiva
  3. Loja de malas e malas de viagem
  4. Loja de artigos para acampamento

Sobre Millets - St Albans

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informações de contacto

  • The Maltings Shopping Centre, AL1 3HL, St. Albans, Reino Unido

  • 01727 223339

4,9

Excelente

TrustScore: 5 em 5

276 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,9

Todas as opiniões

(276)

5780 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Super helpful

Super helpful, knowledgeable and friendly staff.
Zoe was great in helping me pick out the right waterproof from the range.
Will return!

27 de outubro de 2023
Opinião espontânea
logótipo da Millets - St Albans

Resposta da Millets - St Albans

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Good range of stock and good service.

21 de outubro de 2023
Opinião espontânea
logótipo da Millets - St Albans

Resposta da Millets - St Albans

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Great Walking Boots

Ben was extremely helpful and knowledgeable, he must have been back and forth half a dozen times bringing me different walking boots to try. I can highly recommend the Peter Storm boots that I bought.

14 de outubro de 2023
Opinião espontânea
logótipo da Millets - St Albans

Resposta da Millets - St Albans

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Friendly

Friendly, kind staff and a lovely little store, Jodie was very useful with helping us pick out some walking shoes.

23 de setembro de 2023
Opinião espontânea
logótipo da Millets - St Albans

Resposta da Millets - St Albans

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Classificada 5 em 5 estrelas

Great shopping experience in St Albans…

Great shopping experience in St Albans today! Zoe was excellent and had great advice for us buying items for DoE. Highly recommended!

17 de setembro de 2023
Opinião espontânea
logótipo da Millets - St Albans

Resposta da Millets - St Albans

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Always a very professional and friendly…

Always a very professional and friendly service. Got given in depth advice which helped me finding the right product for what I needed.

9 de setembro de 2023
Opinião espontânea
logótipo da Millets - St Albans

Resposta da Millets - St Albans

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Classificada 5 em 5 estrelas

Really helpful and polite staff

Really helpful and polite staff, gave us advice on rucksacks.

31 de agosto de 2023
Opinião espontânea
logótipo da Millets - St Albans

Resposta da Millets - St Albans

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Classificada 5 em 5 estrelas

very nice

very nice guy who was very helpful in me choosing the most appropriate tent. good price, great service and will definitely consider millets for future dofe affairs- massive thanks to Ben :)

17 de agosto de 2023
Opinião espontânea
logótipo da Millets - St Albans

Resposta da Millets - St Albans

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Good range of outdoors products and…

Good range of outdoors products and nice staff.

15 de agosto de 2023
Opinião espontânea
logótipo da Millets - St Albans

Resposta da Millets - St Albans

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Great customer service

The staff in this shop, St.Albans branch, are really helpful. I needed a tent. I could not apply the code that I had online. I rang the shop. They put tent aside for me and applied 20% discount code when I collected it. Great service from Zoe & Charlotte.

1 de agosto de 2023
Opinião espontânea
logótipo da Millets - St Albans

Resposta da Millets - St Albans

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Ben couldn't have been more helpful

Ben couldn't have been more helpful. I bought a few different products and he was there to answer all my questions. For example I felt I needed a walking pole but have never used one so I asked Ben. I feel confident now that I will use it properly. Also, because I bought some chairs and a small tent, I asked him if there was something that could help me carry them. He recommended a small trolley that is an ideal size for me. I would say that it's definitely best to go in to the shop and talk to someone who can advise you if you want to buy some outdoor equipment but need a bit of help. Much better than online.I got all my bargains and met a very friendly member of staff. Thanks Ben

26 de julho de 2023
Opinião espontânea
logótipo da Millets - St Albans

Resposta da Millets - St Albans

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Classificada 1 em 5 estrelas

‘Supervisor’ so unpleasant

‘Supervisor’ so unpleasant. Clearly irritated that we closed an open store room door to access merchandise hidden behind it. Very unhelpful regarding applying DofE discount - effectively refused to do so. Refused to give her name - clearly recognising she had been less than friendly or helpful. Won’t be returning. Shame, another assistant really helpful with choosing socks. Cotswold Outdoors over the road superb and no issue with DofE discount.

21 de junho de 2023
Opinião espontânea
logótipo da Millets - St Albans

Resposta da Millets - St Albans

Hi, Good Evening

Thank you for taking the time to leave a review.

We're really sorry that our service didn't turn out as expected.

If you would like to discuss this further please contact us at onlinereviews@millets.co.uk quoting your review reference as the subject TP35944 and provide your order number, full name, and billing address so we can assist you with this further.

Kind regards,
Justin
Millets Online Review Team.

Classificada 5 em 5 estrelas

Excellent customer service

Dear Sir/Madam,
I would like to share my experience of shopping with my daughter at Millets today.
She has a trip at the end of the month and needed some walking boots and a warm waterproof jacket.
I was greeted by a friendly staff working there: a young lady and a man called Ben.
Both of them had a great product knowledge and expertise and patiently explained all benefits and features of different jackets and shoes of various brands on display. My daughter has tried a few different jackets but she decided to think about them until next week.
We have chosen a few pairs of different boots for my daughter to try on, which the young lady brought from the stock room for her.
After trying them on my daughter picked the one that she liked the most, which Ben has taken to the tills for us.
We had a lovely conversation at the till and left very happy with our purchase!
Both staff were really friendly and very helpful and a great credit to the company they work for.
We had a great experience and will definitely recommend to visit the store!

2 de junho de 2023
Opinião espontânea
logótipo da Millets - St Albans

Resposta da Millets - St Albans

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Ben has been extremely helpful in…

Ben has been extremely helpful in finding everything for a camping trip!

25 de maio de 2023
Opinião espontânea
logótipo da Millets - St Albans

Resposta da Millets - St Albans

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Expert advice and fantastic service

Visited to buy boots and gear for my son’s first hiking trip. Ben was incredibly knowledgeable, very helpful and friendly.
As a result, I have recommended all the other parents with sons on the trip go there to get their boots fitted, rucksack etc
Amazing service - is now my go to for outdoor gear!

7 de maio de 2023
Opinião espontânea
logótipo da Millets - St Albans

Resposta da Millets - St Albans

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Excellent customer service from Ben who…

Excellent customer service from Ben who really knew his stuff. Both kitted out with new walking/hiking shoes and very pleased with them

28 de abril de 2023
Opinião espontânea
logótipo da Millets - St Albans

Resposta da Millets - St Albans

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Ben was friendly, attentive & knowledgeable

Ben was friendly, attentive & knowledgeable!

28 de abril de 2023
Opinião espontânea
logótipo da Millets - St Albans

Resposta da Millets - St Albans

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Martin was very helpful yesterday

Martin was very helpful yesterday. We were shopping for a rucksack and waterproof jacket for my daughter for her D of E hike. Lots of useful advice. Found everything we needed.

11 de abril de 2023
Opinião espontânea
logótipo da Millets - St Albans

Resposta da Millets - St Albans

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Great Advice

I went in to ask advice about the care of a waterproof coat, the gentleman that served me was very knowledgeable, he talked me through the different products and how to use them. Just what I needed

11 de abril de 2023
Opinião espontânea
logótipo da Millets - St Albans

Resposta da Millets - St Albans

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Classificada 5 em 5 estrelas

Both Ben & Hal in your St Albans'…

Both Ben & Hal in your St Albans' Maltings' branch gave excellent service and advice. They were interested, knowledgeable, friendly and keen to help - AND they listened to what I was looking for, which is less common these days. Excellent, first-class service.

18 de março de 2023
Opinião espontânea
logótipo da Millets - St Albans

Resposta da Millets - St Albans

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

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