The sim arrived super fast, instructions were clear (although I haven't left my country yet so I hope it will work fine in Japan). I thought it was more straight forward and was surprised I had to ent... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
once it was installed & activated, it just worked. except it would not received texts via Apple Messages; i had to swap in my USA esim for a few minutes to get an approval code. it needs to be able t... Ver mais
A empresa respondeu
Product was difficult to install, support took hours and days to help. Once the 10 GB data was used the slow data would not even enable me to navigate with Google Maps. Uninstalling the eSIM cau... Ver mais
I’ve just landed in Japan and honestly couldn’t be more impressed with this eSIM! The setup was unbelievably quick and easy, I was connected within minutes with zero hassle. The internet speed ha... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Mobal is an award-winning UK/Japan-based SIM provider whose mission is to make life in Japan easier for foreign nationals, known for reliable service, and friendly English support. What makes Mobal different is that it's 100% owned by a charity, which is dedicated to building schools and feeding children in Malawi, Africa. That means that all the profits Mobal makes go straight to making the world a better place!
Informações de contacto
The Winding House, Walkers Rise, Rugeley Road, Hednesford, Staffordshire, WS12 0QU, Staffordshire, Reino Unido
- support@mobal.com
- www.mobal.com
3,8
Bom
940 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Does exactly what it says on the tin.
Does exactly what it says on the tin.
Used for over 2 years now and see no reason to change.
25 de abril de 2024
Opinião espontânea
Resposta da Mobal
Hi Larry, we really appreciate you taking the time to provide your feedback.
It’s great to hear that your service is working well!
Thank you again for your review and for choosing Mobal!
Everything was perfect
Everything was perfect
Used to live in Japan and had 2 mobal sims
25 de abril de 2024
Opinião espontânea
Resposta da Mobal
We really appreciate you taking the time to provide your feedback.
It is wonderful to hear that your services worked well throughout your time in Japan!
We thank you again for your kind review and look forward to hearing from you in the future!
Install of eSIM was easy using a QR…
Install of eSIM was easy using a QR code on my iPhone, never hit any coverage black spots even on the trains and Metro. Having data has been so useful for navigating on Google Maps and contacting people.
25 de abril de 2024
Opinião espontânea
Resposta da Mobal
Hi Grant, thank you for providing your feedback!
We are delighted to hear that you found it easy to install your Tourist eSIM.
It’s also great to hear that the service worked well which helped you navigate everyday life in Japan.
Thank you for your review and for letting Mobal be a part of your trip!
Terrible customer service
Terrible customer service. Takes more than promised time to respond to my request (Im still waiting) The recent service cut with their softbank transition was handled terribily and made me think twice about this company. My number is tied with several business online 2FAs and im stuck waiting for a living soul to respond back.
18 de abril de 2024
Opinião espontânea
Resposta da Mobal
Thank you for your feedback and we are sorry to hear of the connection issues that you are currently experiencing!
As you have noted, the shutdown of the Softbank 3G network has caused some disruptions in service and so we sincerely apologize for any inconvenience this may have caused!
Unfortunately, this network change is out of our control but we are currently investigating these connection issues as a priority and we can confirm that we have responded to your email with additional troubleshooting steps for you to follow. If the issue persists after completing these steps however, please respond to our email with the additional information we have requested and we will investigate the issue further for you!
Really pleased with the service
I visited Japan for two weeks and bought the e sim. It was easy to install with the instructions they sent. Service was excellent- not one problem in the time I was there. Wouldn’t hesitate to recommend.
30 de março de 2024
Opinião espontânea
Resposta da Mobal
We appreciate you taking the time to provide us with feedback regarding your recent experience with our service.
We are delighted to hear that you found your eSIM easy to install using the instructions provided and that the service worked well.
We thank you for your review and recommendation, and for letting Mobal be a part of your trip!
Mobal SIM card user
I have used Mobal SIM cards, both data and voice+data on two trips to Japan. The process was easy and the service excellent. First time my delivery was late, but with an email I was able to change from home delivery to pick up at Haneda Airport without any dramas. I have just placed an order for a data e-Sim for my next trip.
19 de maio de 2023
Opinião espontânea
Resposta da Mobal
Hi Peter, thank you for providing your feedback!
We are delighted to hear that you found the process of ordering and setting up your SIMs easy and that the service worked well during your visits to Japan.
We are sorry that issues arose with the delivery of one of your purchases; however, we are delighted to hear that our Customer Service team were able to promptly assist in making alternative arrangements for you.
We thank you again for your repeat custom and look forward to hearing from you in the future!
Dedicated provider company that makes…
Dedicated provider company that makes the world a little bit better everyday. That’s why I’ve chosen Mobal. I received my SIM card via mail. No issues there. Setting up was easy. Looking forward to use it in 3 weeks :)
13 de abril de 2024
Opinião espontânea
Resposta da Mobal
We really appreciate you taking the time to provide your feedback.
It’s great to hear that our Company ethos and charity work attracted you to our services! Your custom is truly appreciated and has already made a difference to many lives, as the majority of our profits go towards helping to achieve our vision for the communities that we support in Malawi and beyond.
We are delighted to hear that you received your SIM promptly and that the process of setting up it up was straightforward.
Thank you for choosing Mobal and we hope you have a wonderful time in Japan!
HI i just bought the E-sim On mobal i…
HI i just bought the E-sim On mobal i am travelling to Japan / Tokyo i get great service and quick reply and I found the cheapest all over website Great!!!!!!!!!!!!!!
khalid London
7 de abril de 2024
Opinião espontânea
Resposta da Mobal
Hi Khalid, thank you for taking the time to provide your feedback.
We are delighted to hear that you found the service worked well. It’s also great to hear that you found our Japan Tourist eSIM good value for money.
We are also pleased to hear that our Customer Service team were able to promptly assist you with your queries.
Thank you again for your kind review and for choosing Mobal!
Great
Finnish Post managed (again) to mess the message about the incoming packet containing the SIM-cards. With just one email to Mobal thr extremely friendly helpdesk arraged me cards to Osaka airport. If you come to Japan by plane, it is easiest to ask them to delive the cards at the airport.
The cards worked flawless everywhere.
The pricing fits well for a tourist.
5 de março de 2024
Opinião espontânea
Resposta da Mobal
We appreciate you taking the time to provide us with your feedback regarding your recent experience with Mobal.
We are sorry that issues arose with your country's postal service; however, we are delighted to hear that our Customer Service team were able to promptly assist in making alternative arrangements for you.
It’s also great to hear that your service worked well throughout your time in Japan and that you found our Japan Tourist SIM cards good value for money.
Thank you again for your kind review and we look forward to hearing from you again in the future!
You cannot host spot on a Pixel phone…
You cannot host spot on a Pixel phone with a Mobal Sim. I only discovered this after a quite a bit of research and after arriving in Japan.
Also, my partner got a pocket wifi instead and his reception was consistently better than the mobal sim.
Would not reccommend
1 de fevereiro de 2024
Opinião espontânea
Resposta da Mobal
We appreciate you taking the time to provide us with feedback.
Whilst tethering is a feature of our SIM, we are unable to guarantee it will work with all operating systems/devices. This is mentioned in the FAQs for our products where we also provide a link to our support page, which does mention the specific issues when using this feature with Google Pixel handsets; however, we do apologise for any inconvenience this may have caused you.
With regards to the cellular data service, connection speeds can vary based on a number of factors that are outside of our control however we again apologize for any issues this may have caused you.
Unfortunately, we were unable to locate your account with the information provided, and despite our request for additional details, we have not received a response. Therefore, we are unable to offer further assistance or comment on your specific case at this time. However, if you would like to discuss this matter further, please feel free to reach out to us via email at: care@mobal.com
Did not recive my ESim and Support takes…
Did not recive my ESim and Support takes 5 Days they say. ☹️
24 de março de 2024
Opinião espontânea
Resposta da Mobal
Thank you for taking the time to provide us with your feedback.
According to our records the email containing the link to your Mobal eSIM portal was sent to you on Saturday at approximately 5 PM JST. However we are sorry to hear that this doesn't appear to have reached your mailbox!
Regarding the estimated 2-5 business day response time mentioned in our automated email, please note that this is a general estimate. Our dedicated customer service team endeavors to address urgent inquiries promptly, often well within the specified timeframe.
Rest assured, we have already responded to your email concerning the missing eSIM link and have promptly forwarded it to you for your convenience.
If you have any further questions or concerns, please do not hesitate to reach out to us. We greatly appreciate your patience and understanding.
Bought 31 day SIM - apps can't load with Mobal
Bought 31 day SIM. Does not work. Only allows for text messaging over WhatsApp and Messenger, but you can't send any photos. No other apps like Google, Google Maps, Instagram, Facebook etc are able to load. AVOID. Customer service is via email only and 2-5 days. I have to go and buy a new SIM from another provider now. Thanks for nothing. AVOID.
24 de março de 2024
Opinião espontânea
Resposta da Mobal
We appreciate you taking the time to provide your feedback.
We note in the title you have mentioned that you are using our 31 day SIM. We just wanted to remind you that this SIM Card is data only and so you won't be able to send message using the normal "messages" app on your phone however you should be able to send messages ( And photos ) via third party apps such as Whatsapp and Messenger etc however we are sorry to hear that this is not the case.
Regarding the estimated 2-5 business day response time mentioned in our automated email, please note that this is a general estimate. Our dedicated customer service team endeavors to address urgent inquiries promptly, often well within the specified timeframe.
As you have left this review using an alias, we couldn't locate your account. So that we can ensure you get a prompt resolution to this problem, could you please email care@mobal.com and we will look into this further for you.
E SIM = travel must have!
E SIM = travel must have!
I used the 8 day E SIM in Japan on my most recent trip and loved it!
Didn’t had any issues with signal and I found that I could connect to things quite quickly without buffering or dropping signal.
Great value for money!!
Will recommend to my friends as a Japan travel must have
28 de setembro de 2023
Opinião espontânea
Resposta da Mobal
Hi Chelsea, thank you for your feedback.
We are delighted to hear that you found the eSIM was easy to setup and that the service worked well during your stay in Japan!
It’s also great to hear that you found our Japan Tourist eSIM good value for money.
We thank you for your recommendation and for choosing Mobal.
Je recommande
Je suis arrivée aujourd'hui au Japon. J'avais passé la commande de la carte SIM en ligne et l'ai faite livrée à l'aéroport de Kansai. Tout s'est bien passé jusque là.
Pour l'installation, je rencontre des problèmes de connexion alors que j'ai un Iphone ( je suis en voyage depuis début décembre donc je maîtrise les changements de cartes SIM en passant d'un pays à l'autre), J'envoie des mails au support qui renvoie uniquement des messages automatiques jusqu'à ce que je trouve cette adresse: care()mobal.com.
Le service client devient réactif et me donne les informations nécessaires pour l'installation. Tout rentre dans l'ordre et ma connexion passe partout et à merveille. Ils m'ont même proposé un dédommagement pour les désagréments. Très professionnel de leur part. Merci beaucoup pour le geste commercial.
Je recommande cet opérateur.
18 de março de 2024
Opinião espontânea
Resposta da Mobal
We appreciate you taking the time to provide us with your feedback and we are sorry to hear of the issues you are experiencing however we were unable to locate your account or emails with the information provided.
So that we can look into this matter for you and provide you with a prompt solution, could you please email care@mobal.com with the title TrustPilot review" - Thank you! - Mobal
Sim didnt work but was refunded
Bought a sim for use in Japan. It didn’t work and/or I couldn’t get it to work. Customer services helped to try get the issue resolved but it didn’t work. Was refunded as I didn’t use the sim. Thanks.
9 de março de 2024
Opinião espontânea
Resposta da Mobal
Thank you for taking the time to provide your feedback.
According to the records we have received from network you have used over 1GB of data since March 9th.
As our records show the SIM Card is in use, our customer service team did request more information before processing your refund as well as offering you support to resolve your issues. As we did not receive a response to this email we could only assume the steps provided resolved your issue however we of course sorry to hear that the issue persists.
We've sent an email regarding this matter, using the same thread mentioned in your review. Your response to this email would be greatly appreciated, as it will enable us to address your concerns more thoroughly.
UPDATE 19/03/2024: We still haven't received a response from you and can see that you have since used over 2GB of data which which would indicate that the SIM Card is working as expected, which we are delighted to see!
If you are experiencing connectivity issues however please get in touch and we will gladly assist you!
Thanks!
Mobal
Japanese eSIM
We used the eSIM during a 10 day stay in Japan, during February, travelling in Tokyo, Atami, Hiroshima and Miyajami Island. The order process was easy and we received all of our details and instructions really quickly. The instructions for set up were great and straightforward and although we had some self inflicted set up problems we received great customer service from the team. They got us up and running really quickly and from that point onwards the eSIM worked seamlessly in our own handsets. We had really strong signal throughout our Trip, even on the bullet train, and sometimes even disconnected from Wi-Fi because the SIM signal was better. Really would recommend since you can set up before you arrive in Japan and loved not having to fiddle around with physical SIM cards and risk losing them. A really great product!
13 de fevereiro de 2024
Opinião espontânea
Resposta da Mobal
We really appreciate you taking the time to provide your feedback.
It is wonderful to hear that you found ordering and receiving your eSIM quick and easy, and that your service worked well during your trip to Japan.
It is also great to hear that our Customer Service team were able to promptly provide you with support.
Thank you again for your kind review and we look forward to hearing from you again in the future!
Absolute horrible service provided
At this point, just shut down your services. Takes 3 days to reply to the ticket when its urgent. Installed eSIM with the instructions provided, but it couldn’t work. Said I deleted the eSIM and have to repurchase. There goes my $45 and a cheers to no data in Japan. Thanks Mobal for your troubles
10 de março de 2024
Opinião espontânea
Resposta da Mobal
We appreciate you taking the time to provide us with your feedback and apologize for any inconvenience these issues may have caused you. If you could please email care@mobal.com with the subject "TrustPilot" review and we will get one of our dedicated care team to discuss this matter with you in further detail - Mobal
Positive sim provider
Sim was delivered in a timely manner alongside good instructions on how to use the card. Once I arrived in Japan the sim was able to connect to the network as expected, although was a little slow. Only downside is that now it is harder for me to track my data usage.
24 de fevereiro de 2024
Opinião espontânea
Resposta da Mobal
Hi Rebecca, we really appreciate you taking the time to provide your feedback.
It is wonderful to hear that your SIM card arrived quickly and that you found the setup instructions easy to follow.
With regards to the cellular data service, connection speeds can vary based on a number of factors that are outside of our control. However, if you are still experiencing issues, please send an email (containing your account details, the make/model of your phone, and screenshots of your current data settings and of any speed tests you have performed) to our support team at support@mobal.com and we will be happy to look into this further for you!
Perfect Experience Each Time
I've used Mobal a couple of times when visiting Japan. The SIM cards have arrived really quickly, were easy to put into my phone, and connected to the network right away (I only used data for mine).
In both cases, I've had questions and their customer service has been really smooth - very quick at replying, and very friendly.
22 de fevereiro de 2024
Opinião espontânea
Resposta da Mobal
Thank you for taking the time to provide your feedback!
It is wonderful to hear that your SIM cards arrived quickly and that your services worked well during your trips to Japan.
We are also pleased to hear that our Customer Service team were able to promptly assist you with your queries.
We thank you again for your repeat custom and look forward to hearing from you in the future!
Taking the stress out of SIMs
The selection on offer for Japanese SIM is really good, and at highly affordable rates. The pressure of having data access for our time is now gone thanks to Mobell.
Delivery was quick, and their customer support and help in selecting the right card was exactly what we needed.
Would recommend to anyone thinking of either visiting or living in Japan.
21 de fevereiro de 2024
Opinião espontânea
Resposta da Mobal
Hi Matthew, thank you for your feedback.
It is wonderful to hear that you are happy with the selection of products we have available and that you found them good value for money!
We are glad that having a SIM card that can provide data whilst you are in Japan has helped alleviate any concerns you may have had.
It is also great to hear our Customer Service team were able to provide you with pre-sales support so that you could purchase the SIM most suited to your needs, and that once you made your order it arrived quickly.
Thank you again for your recommendation and for choosing Mobal.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.