The sim arrived super fast, instructions were clear (although I haven't left my country yet so I hope it will work fine in Japan). I thought it was more straight forward and was surprised I had to ent... Ver mais
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Leia as opiniões dos outros
once it was installed & activated, it just worked. except it would not received texts via Apple Messages; i had to swap in my USA esim for a few minutes to get an approval code. it needs to be able t... Ver mais
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Product was difficult to install, support took hours and days to help. Once the 10 GB data was used the slow data would not even enable me to navigate with Google Maps. Uninstalling the eSIM cau... Ver mais
I’ve just landed in Japan and honestly couldn’t be more impressed with this eSIM! The setup was unbelievably quick and easy, I was connected within minutes with zero hassle. The internet speed ha... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Mobal is an award-winning UK/Japan-based SIM provider whose mission is to make life in Japan easier for foreign nationals, known for reliable service, and friendly English support. What makes Mobal different is that it's 100% owned by a charity, which is dedicated to building schools and feeding children in Malawi, Africa. That means that all the profits Mobal makes go straight to making the world a better place!
Informações de contacto
The Winding House, Walkers Rise, Rugeley Road, Hednesford, Staffordshire, WS12 0QU, Staffordshire, Reino Unido
- support@mobal.com
- www.mobal.com
3,8
Bom
940 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Easy to use, the perfect plan for us
Great plan, perfect for our trip
3 de outubro de 2024
Opinião espontânea
Resposta da Mobal
Hi Ayesha, thank you so much for taking the time to provide your feedback.
We are delighted to hear that you enjoyed using our services and that our plan was suitable for your needs!
We hope you had a wonderful time in Japan and to hear from you again in the future!
Making mobil easy
Easy to get, easy to understand, easy to use and full transparency. Amazing service
9 de outubro de 2024
Opinião espontânea
Resposta da Mobal
We really appreciate you taking the time to provide your feedback.
We are delighted to hear that you found the whole process simple to follow and that the service met all your needs!
Thank you again for your kind review and for choosing Mobal!
A little late with this review
A little late with this review. We used 2 x eSIMs in Japan last December/January. Great service and coverage.
4 de janeiro de 2024
Opinião espontânea
Resposta da Mobal
Hi Allan, thank you for providing your feedback.
We are delighted to hear that the data connection for your Data Only Tourist eSIMs was reliable throughout your stay in Japan - we would expect nothing less!
Thank you for your review and for letting Mobal be part of your trip!
Perfect
I used Mobal's data eSIMs on a recent trip to Japan and was very happy with the whole experience - ease of use, network speed, price. I'll definitely use Mobal again.
6 de julho de 2024
Opinião espontânea
Resposta da Mobal
Thank you for taking the time to provide your feedback.
We are delighted to hear that you were very happy using our Data Only Tourist eSIMs during your recent trip to Japan!
We thank you for the recommendation and hope to hear from you again in the future!
Mobal fulfills a need in Japan for foreigners
Mobal provided exactly the service I needed from 2017-2023. Their products are reliable and their customer service is prompt and fair. I'm grateful to Mobal for providing a service accessible to foreign people living in Japan. If you are new to Japan, Mobal is the obvious choice for convenience. I only changed carriers because I joined a family plan.
9 de outubro de 2024
Opinião espontânea
Resposta da Mobal
We really appreciate you taking the time to provide your feedback.
We are pleased to hear that you found our products reliable and that our Customer Service team were able to assist you efficiently and in a timely manner.
Thank you for your kind review and for your recommendation!
A Mobal e-sim during my last visit to…
A Mobal e-sim during my last visit to Japan made the trip so much easier. I’ve used a physical data sim from them before, and the first time I needed help from their customer service. But the e-sim was really straightforward and easy to install.
The price is very competitive, and I like the fact that they give some of their profits to support good causes.
18 de março de 2024
Opinião espontânea
Resposta da Mobal
Hi Bente, we appreciate you taking the time to provide feedback about your recent experience with our service.
We are happy to hear that your Data Only Tourist eSIM made life in Japan easier during your visit and that you found it good value for money!
We are pleased that our Customer Service team were able to offer support and that the eSIM was easy to install and use.
It’s also great to hear that our Company ethos and charity work attracted you to our services! Every purchase makes a difference to many lives, as the majority of our profits go towards helping to achieve our vision for the communities that we support in Malawi and beyond.
We thank you again for your repeat custom and look forward to hearing from you again in the future!
No more vacation hold on version 2.0 SIM?? :(
For many years, I had your version 1.0 SIM that allowed for a vacation suspend (so that I didn't have to pay the monthly fee whenever I was absent from Japan for a period of time). That SIM was accidentally disconnected last year when I was simply trying to put my SIM back on vacation suspend - and upon discovering this a year later, I was told your version 2.0 no longer allows for a vacation suspend. This is a HUGE miss for many expats like me who do have to bounce back and forth between countries and I would love it if the vacation suspend can be applied to your version 2.0 SIM. Otherwise it is a huge overhead for me having to change phone number everytime I return to Japan... with my existing Line app/PayPay app still having the old phone number associated. Thanks for your consideration!
21 de julho de 2024
Opinião espontânea
Resposta da Mobal
Hi Jim, thank you so much for taking the time to provide your feedback.
We sincerely apologise for any inconvenience that was caused by the vacation plan for our older Japan Unlimited V1 SIM cards being discontinued in October last year. Please be advised that this was due to changes made by our service provider which were unfortunately outside of our control.
We understand that a number of our customers travel to and from Japan on a regular basis and retaining their Japanese phone number is important, so we can confirm that we are looking at offering a suspension plan for our Japan Voice + Data SIM/eSIM products in the not too distant future.
If you are interested in finding out more about this new suspension plan, we recommend signing up to our newsletter, as more details will be provided once this plan has been launched! To sign up to our newsletter please visit the link below, scroll right to the bottom of the link, then under the 'Sign Up To Our Newsletter' section enter your email address and then click 'Subscribe': www.mobal.com
Once again, we appreciate your feedback and hope to hear from you again in the future!
Experience Japan like a local
Mobal offers voice/text/data plan that allows travelers to have a Japanese phone number necessary for many ticketed events that must be purchased in advance. Also helpful for calling and accepting calls from local businesses. E-sim needs to be setup after activation. This is easy to do but can be overlooked if you are used to physical simm that was basically plug n play.
27 de setembro de 2024
Opinião espontânea
Resposta da Mobal
We really appreciate you taking the time to provide your feedback.
It is great to hear that having a genuine Japanese phone number with your Mobal Voice + Data eSIM was helpful during your time in Japan!
Thank you for your review and for letting Mobal be a part of your trip!
Painlessly get a real Japanese Phone #
Mobal has been the easiest company to work with to get a real Japanese phone number as someone who is just starting to learn Japanese.
30 de outubro de 2023
Opinião espontânea
Resposta da Mobal
Thank you for providing your feedback.
We are delighted to hear that you have found Mobal the best option for providing a genuine Japanese phone number when starting out in Japan and learning the language!
Thank you for your review and for choosing Mobal!
Great for Travelers in Japan, Especially iPhone Users!
Rating: ★★★★★ (4.5 stars)
I used Mobal's "Data + Voice" SIM for two months during my stay in Japan, and overall, it was a great experience. The ordering process was incredibly easy, and collecting and setting up the SIM card was a breeze. One of the standout aspects is the excellent network coverage—it was strong enough to stream videos on trains without any buffering, which was really convenient. Their billing plans also seem to offer great value, especially considering the amount of data provided.
There were rare instances where I suddenly lost signal in certain areas that weren’t underground, but this was a minor issue overall. I didn’t need to contact customer support myself, but friends who did mentioned that Mobal's support team was very responsive and mostly helpful.
I would definitely recommend Mobal, especially for iPhone users. If you're using an Android device (like I did), you may run into some network issues, but iPhones seem to work much better across the board in Japan. In fact, using an iPhone is generally a smoother experience here, from network connectivity to tapping your phone to pay for train tickets.
In summary, Mobal is a fantastic option, particularly for foreigners visiting Japan. Just keep in mind, it’s even better if you’re on an iPhone!
15 de julho de 2024
Opinião espontânea
Resposta da Mobal
We really appreciate you taking the time to provide your feedback.
It is great to hear that you found the process of ordering, collecting and activating your SIM card easy!
We are also happy to hear that you found the plans we offer good value for money and that your network coverage was excellent throughout your time in Japan.
Whilst you didn’t contact our Customer Service team yourself, we are delighted to hear that when your friends who were also using our service reached out for support they found our agents very helpful and responsive!
Thank you for your kind review and for letting Mobal be a part of your trip!
Worked Perfectly & GREAT Customer Service!
The SIM card and reception worked flawlessly in 3 different cities in Japan! Better yet was the technical assistance I received for minor questions (I'm the least tech-savvy person on Earth).
Highly recommended!
3 de setembro de 2024
Opinião espontânea
Resposta da Mobal
Hi Thomas, thank you for taking the time to provide your feedback!
We are delighted to hear that your SIM card worked well throughout your stay in Japan.
We are also pleased to hear that our Customer Service team were able to assist with your queries.
Thank you for your recommendation and for choosing Mobal. We hope to hear from you again in the future!
Japan Data Only Plan
Great service, stable mobile data connection for our trip in Japan. Easy to use for international tourists, we chose the Japan data only plan for 8 days. Would recommend it if you are short staying in Japan.
11 de setembro de 2024
Opinião espontânea
Resposta da Mobal
Thank you so much for taking the time to provide a review and we hope to hear from you again in the future! It's always great to receive feedback from our customers and we are pleased to hear that our service provided you with a stable connection throughout your stay!
Great product - Japan data only SIM
The Japan data only SIM card had excellent coverage in all of the cities I visitised including the shrines and temples. The instructions to activate the SIM were straight forward, and I was able to activate it on the plane. The customer service team were very helpful and friendly with my initial query before using the product. I would recommend to others.
11 de setembro de 2024
Opinião espontânea
Resposta da Mobal
We really appreciate you taking the time to provide a review and we are delighted to hear that the service worked well for you during your stay! It's also great to hear that you found the service easy to use and that it provided you with excellent coverage during your trip!
We hope to hear from you again in the future and please do not hesitate to contact us again if there is anything else that we can assist you with.
Never get fooled.
They have terrible instructions. When you follow their terrible instructions - it doesn't work. then you learn they have no phone number. They allow only an email form to contact them. when you send them an urgent plea on their form - you get a response that they will get back in 1 to 3 days. They are terrible/horrible. Don't be fooled. Don't ever loose your money as I did!!
4 de setembro de 2024
Opinião espontânea
Resposta da Mobal
Thank you for your review! As explained in our email response to you, the issues you experienced on this occasion were due to your device not meeting the compatibility requirements that are explained on the Mobal website. If there is anything else that we can assist you with however, please do not hesitate to contact us again!
Excellent solution, superb service
Excellent solution! Purchase in advance was easy, activation & setup on arrival in Japan were super straightforward (completed in the queue at airport immigration!) and then a fantastic data service as I travelled around Japan. Delighted by my experience with Mobal, highly recommended
13 de agosto de 2024
Opinião espontânea
Resposta da Mobal
We really appreciate your feedback!
It's great to hear that you found the activation / installation process easy to follow and that the data service worked well for you while traveling to different locations!
We hope that you enjoyed your time in Japan and thank you once again for your recommendation!
Easy to setup and use
eSIM was easy to setup on my iPhone 11. Coverage was excellent.
7 de agosto de 2024
Opinião espontânea
Resposta da Mobal
Thank you so much for taking the time to leave us a review!
We are very pleased to hear that the setup process was easy to follow and that the service worked well for your needs!
Credit Card charges months later
Coverage in country was fine, pick up convenience was fine, etc.
BUT
I've gotten 3 different charges from them for varying amounts in the months since leaving japan.
Edit: hashed it out with their CS team. Their premium voice+text+data PREPAID sim only covers INCOMING messages and will ADD charges for each individual outgoing use of the network. 2 stars for how absurdly awful of a concept that is.
19 de maio de 2024
Opinião espontânea
Resposta da Mobal
Thank you for taking the time to provide your feedback and we are sorry to hear of your frustrations regarding our billing procedures!
As previously discussed however, we can confirm that the usage rates for outbound calls / outbound texts are available on the Mobal website / from your Mobal online account and this was also explained in the confirmation emails that were sent to you during the activation process for your chosen plan.
Your usage reports are also passed on to us with a delay (which is why the usage fees are billed at a later date) but we do of course apologize for any confusion this may have caused!
From reviewing your discussions with our support team, it appears that we have already refunded the latest usage fee that you incurred (this usage fee was billed correctly but was refunded as a goodwill gesture) but if there is anything else that we can assist you with, please do not hesitate to contact our team again!
International SIM doesn't work on a…
International SIM doesn't work on a pixel 7a in Japan. Only worked intermittently. This info is available on their website but in small print which you will miss.
5 de julho de 2024
Opinião espontânea
Resposta da Mobal
We appreciate your feedback and we are sorry to hear of the issues you experienced on this occasion!
Handset compatibility issues are out of our control unfortunately but we can confirm that we do include a warning for our physical data-only SIM cards (explaining the issue with certain Google Pixel devices) which can be found in the "Will The SIM Work In My Device?" section directly above these products.
This section contains full details of the compatibility requirements for this service but we understand your frustration and if there is anything else that you would like to discuss with our support team, please do not hesitate to contact us again!
Poor service and tricky to cancel
Poor, very very slow slow customer service (days and days of delay) when something goes wrong. And they will keep charging you even if you email them to stop service. You have to pay attention to their emailed response and follow the directions. Would definitely not recommend.
1 de maio de 2024
Opinião espontânea
Resposta da Mobal
Thank you for your feedback!
We were unable to locate a record of your Mobal account using the information you have provided and unfortunately, we have not received a reply to our request (which was sent via TrustPilot) for your account information either.
As we have not received this information, we are unable to look into this further for you but we are not currently aware of any major response time delays. With regards to your request to terminate the service however, we can confirm that requests of this type must be submitted by you directly from your account (as you would be required to choose a specific termination date / the reason for termination and review the information that's provided) and so we can confirm that our customer service team would have explained this and provided additional instructions. This would have also been explained when you originally selected an ongoing plan but we also provide termination instructions in the "Support" section of our website.
If you would like to discuss this further however, simply contact our customer support team again and we will be happy to look into this for you!
Just the fact that they stopped konbini…
Just the fact that they stopped konbini payments in order to make everyone subscribe for their ridiculous debit card is enough for this 1 star.
Edit: me, and I'm sure many other people are put in an enormous and unjustified difficulty because of this. I don't know what to do with your understanding.
You know perfectly that Japan is still a cash society and that it is more difficult for a foreigner to apply for a debit/credit card. Making me receive a call from an associate speaking my language...why? I can perfectly understand English and communicate in this language.
And, moreover, there's nothing to understand. You are just doing a legalized fraud and I will have no choice than closing the contract.
25 de julho de 2024
Opinião espontânea
Resposta da Mobal
Thank you for taking the time to provide a review!
We appreciate your feedback and we sincerely apologize for any inconvenience the loss of this payment option may have caused!
We try to make our billing procedures as simple as possible for anyone visiting Japan by allowing payments to be made via standard debit / credit cards (or PayPal accounts) without the need for a Japanese bank account etc.
However, we understand your frustration regarding the loss of this specific payment method and if there is anything you wish to discuss further, please do not hesitate to contact our support team!
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