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4,1
13 opiniões
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Patience and trust building with our very anxious elderly springer spaniel.The whole home visit was less stressful for Bramble aka (Duchess of Dimlaeth).
Good advice given ref her health and vaccinations given without fuss.Thank you Vlad ,so much .
An excellent veterinary practice. Their care and aftercare were outstanding, and Tracy in the insurance department was particularly helpful. I would highly recommend them.
Great friendly professional team. Would highly recommend
Heard about Mobivet from a friend and following their positive experience, decided that we wanted the same for our beautiful Miniature Schnauzer, Poppy.
Delyth was simply amazing, her very obvious compassion and care helped make a difficult situation, tolerable. The end was very peaceful. Thank you so much.
Poppy has been an integral part of our family for over 12 years and we are heartbroken, however to saying goodbye to Poppy at home was a great help to us all.
YESTERDAY LOUIE CALLED IN AGAIN TO HELP ME WITH ANGEL MY BEAUTIFUL CAT, BECAUSE ANGEL WAS SERIOUSLY ILL, NOTHING MORE COULD BE DONE TO HELP ANGEL ANYMORE, SO LOUIE PUT HIM TO SLEEP WHILE I WAS HOLDING ANGEL IN MY ARMS, IT BROKE MY HEART, ANGEL HAD BEEN WITH ME 18 YEARS, 24/7, LOUIE WAS SO KIND, UNDERSTANDING, CARING, TERRIFIC AT HIS JOB, A GREAT ASSET TO MOBIVET, THANK YOU AGAIN LOUIE, AND GOD BLESS YOU AND YOU FAMILY FOREVER, I WILL NEVER, EVER FORGET YOU, YOUR AN OUTSTANDING SHINING STAR, YOU DESERVE ALL THE LUCK IN THE WORLD, PETER HAYNES,
I want to thank Vlad and everyone at Mobivet for their kindness and compassion when we had to send our darling boy Monty over rainbow bridge.
We asked specifically for Vlad as he had visited Monty previously but he wasn’t in that day yet he still came out for Monty and he was so very kind. Also the lovely lady (I’m sorry I don’t know your name) who went out of her way to return our boy’s ashes to us on Christmas Eve. We will be forever grateful 🙏🏻
Resposta da Mobivet
Thank you so much for your kind and thoughtful words. We are so sorry for your loss.
Monty was clearly a very special and much loved boy, and it meant a great deal to us to be there for him and for you at such an important time. We’re so glad Vlad could come out and support you, and that you felt cared for throughout.
We will also pass your lovely message on to our colleague who returned Monty’s ashes, it will mean a lot to her.
Thank you for trusting Mobivet with Monty’s care. We will always remember him.
I want to thank Mobivet from the bottom of my heart for their kindness to my mother, who lost her beloved companion, Molly, yesterday. They had been taking excellent care of her for years, in particular over the last few months when Molly developed a heart issue. But their kindness and compassion yesterday – in particular Delyth and Vienna – were simply extraordinary and they have our heartfelt gratitude. Thank you for taking such good care of our dearest girl.
Resposta da Mobivet
Thank you so much for your kind and heartfelt message. We are so sorry for your loss.
Molly was clearly a very special and much loved companion, and it meant a great deal to us to be able to care for her, especially over the past few months. We are so glad that Delyth and Vienna were able to support your mother with such kindness and compassion during such a difficult time.
Your words truly mean a lot to us, and we will make sure they are shared with them both.
Thank you for trusting Mobivet with Molly’s care. Take care of yourselves.
Only used them because my cat is anxious going to the vet. The vet that came out, turned up an hour late, no call to say they were running late. Was totally unprofessional, didn’t seem to have a clue what she was doing. Ended up having to take her in for an operation which they suggested, again, terrible experience. Have spent nearly £800 and my cat is still unwell. I feel they are more interested in making money than the animals welfare. Wouldn’t recommend
Resposta da Mobivet
Thank you for your feedback. We are very sorry to hear about your experience and that your cat is still unwell. We understand how worrying and frustrating this must be for you.
We sincerely apologise for the delay to your appointment and for the lack of communication on that occasion. This is not the standard of service we aim to provide.
Our priority is always the welfare of our patients, and any recommendations for further treatment or procedures are made with this in mind. We are sorry that this did not come across in your experience.
We would really like the opportunity to review your case and understand what has happened. Please do get in touch with us directly so we can discuss this with you and see how we can help moving forward.
Vlad arrived with what I can only describe as a bad attitude. He was monosyllabic and quite abrupt. He had no information about my pet prior to the appointment (it was a follow up for my nervous, elderly cat who needs a blood test) Vlad refused to do the test and home and insisted on going to the practice. (Only went to mobi vet because my cat gets very stressed and can't travel) He advised me to grab my cat by the scruff to put him in the box (I've never picked up my cat like that before) He then proceeded to chase my cat up the stairs. Cat went to hide under the bed, he's so stressed he's still there now. I cannot believe the total unprofessionalism of this man has, absolutely shocked. Will never use again.
Resposta da Mobivet
Thank you for your feedback. We are very sorry to hear about your experience and the distress caused to both you and your cat.
This is certainly not the standard of care or behaviour we aim to provide. We always strive to make visits as calm and stress free as possible, especially for nervous or elderly patients.
There are occasions where certain procedures, such as blood tests, may not be safe or appropriate to carry out at home depending on the situation, but this should always be clearly explained and handled with sensitivity.
We take your concerns seriously and would like the opportunity to look into this further. Please feel free to contact us directly so we can discuss what happened and address your concerns properly.
Had to have my elderly whippet put to sleep 2 days ago. Delyth from mobivets was an angel. I’ve never experienced such a wonderful peaceful passing for a beloved pet. Delyth was kind, compassionate, took time to talk to my dog for a while and make a fuss of her. I was able to sit on my sofa with my relaxer out as normal with my dog by my side as she always is. Nothing was unsettling for my dog. Everything was as normal which kept her relaxed. Delyth took time to explain every last detail to me that I needed to know, gave me different options, took me through the options available for cremation including keepsakes. I was able to hold my dog until the end and grieve in my own home. I would never take an animal to a surgery again to be put to sleep after experiencing the at home service. It was wonderful. I cannot rate mobivets highly enough. Thank you Delyth ❤️
Resposta da Mobivet
Thank you so much for your beautiful words. We are so sorry for your loss.
It means a great deal to hear that Delyth was able to give your dog such a peaceful and gentle passing at home. We truly believe those moments should be as calm and comforting as possible, and we are so glad you were able to be together in a place where she felt safe and loved.
Thank you for trusting us at such a difficult time, and for your kind recommendation. We will make sure your words are shared with Delyth.
Take care of yourself ❤️
My little puppy was treated there for 2 days 2 weeks ago subsequently she was referred to Langford vets, small animal Vet school as she was deteriorating and was starving herself for 4 days even without water. She was admitted in Langford vets for 2 nights and thankfully now home much better. Today we had a phone call from mobivet trying to prescribe medicines worth over £400 without even asking how our little puppy is! Says it all!
Resposta da Mobivet
Thank you for your feedback, and we are very glad to hear your puppy is now home and doing much better.
We are sorry that your experience felt this way, but we would like to clarify that following communication from the referral team at Langford, we were asked to dispense the prescribed medication for you. The cost we discussed was significantly lower than the amount mentioned here. You chose instead to obtain a written prescription from the referral service, which we completely respected.
We are sorry if our call came across as insensitive, as it was intended to help ensure your puppy had access to the recommended treatment.
If you would like to discuss this further, please feel free to get in touch with us directly.
Best Wishes,
MobiVET
Thank you so very much to Vlad and your lovely assistant for being so kind and gentle today when my daughter and I had to say goodbye to our cat; Garfield. You were both so considerate and your price was so good compared to other veterinary practices I contacted.
I will certainly recommend you to family and friends when they need the help of a vet.
Resposta da Mobivet
Thank you so much for your kind words. We are so sorry for your loss. Garfield was clearly very loved and it meant a lot to us to be there for you and your daughter at such a difficult time.
We are really glad we could bring you some comfort. Your recommendation truly means so much to us.
Please take care of yourselves and thank you again for trusting Mobivet.
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