Moneysoft Opiniões 

Been using money soft for accounts for a while now. Had a problem today with vat return/mtd and called customer support. I guess my problem was simple for him but he was helpful, informative and talked me through what I needed to do.

We have experienced the same as previous reviews. Our organisation has been with moneysoft for over 10years and have had the occasional 'pleasure' of speaking to George! his attitude is to be unhelpful, abrupt and obnoxious, I can only imagine he lives alone and has no friends. He is there to support his customers when they need help not make them feel that they are inconveniencing him by contacting moneysoft. Because of the lack of IT support, and a nightmare to get any information or support, our organisation are considering cancelling with Moneysoft.

Looking for new payroll software. Sent a sales enquiry to Moneysoft but never received a reply. Lost sale!

Despite never using the software due to being hospitalised for months due severe health conditions, the support from the managing director George is terrible, unprofessional and he has simply poor manners. Surprising that someone can give such a horrible arrogant response to another persons severe health problems, not to mention running a business
I can't comment on the actual ability of the software as I purchased it but never used it but beware if you do purchase It , your unlikely to have any help on the other end if you need it!

As like many other reviews posted, I would give a minus if possible.
Great little program, but customer support is the worst I have ever come across.
Had the same problems as other reviewers with PM all of a sudden stopping sending emails.
Customer support basically said - I do not know what it is - end of.
Amazing support isn't it!!!
Such a shame.
I thought a low cost airline had the worst customer support out there, but they have been surpassed by this company.

We have been using Moneysoft Payroll since we started our business 6 years ago. I was good value for money at around £60.00 a year for under 20 employees. We have grown since then and now pay £160 a year which is still pretty good.

The only thing that lets Moneysoft down is their unwillingness to help. Around 4-5 months ago PM3 began being unable to connect to our mail servers. We tried other servers (gmail and outlook) and they wouldn't work either. We tried different connections, machines etc. but nothing seemed to work. We also tried with protection software disabled.

I decided to contact the support team at Moneysoft thinking "okay, I've missed something here, I cannot be the only one experiencing this, I'm sure they'll know what it is" how naive of me. They flat out refused to help.

This was the level of support we received:

"We have not changed anything in our program to do with how it sends e-mails in about a year, so if you have not changed anything in the program setting, that has to be caused by a change elsewhere."

I requested further support and suggested remote connection for them to have a look and see if I had it set up right.

"We do not do remote connections - doing that is no help for doing payroll support, and when we used to do that a few years ago we just ended up spending hours doing user's IT support for them, and that is not our job."

My question to Moneysoft Support. What is your job then?

We will be seeing out the financial year then shopping for alternative payroll solutions. Rather than sending 40 wage slips manually every 4 weeks.

If I could give a minus score I would, I have never spoken to a more obnoxious, arrogant and downright rude person in my life.
Why on earth as a business would you allow such an angry man to answer support calls? "I deal with hundreds of clients every day, how would I recall an e-mail from yesterday!"
How can you develop a software package but profess to not being an I.T person yet brag about your education in Computer Studies on social media?
"I'm sick of telling I.T people how to do their job"
WOW.... just WOW... how on earth do you have a client base?
I'd suggest as a business you remove the phone from the dark cupboard under the stairs and leave George alone, he's clearly not a people person. Good luck to anyone thinking of choosing MoneySoft..... you'll need it!

Easy to use. Customer service respond within an hour typically over emails. Plenty of support online if you need a quick crash course on how to do something. Always up to date. Not looking to use anything else, anytime soon, this is perfect for our payroll.

I've used the payroll software for about 7 years and I found it easy to use and never had any problems. I can't comment on the support service as never had any need to use them. I have around 10 staff

I've been using payroll manager for years. Never had any problems, straight forward and an email to the company for support is normally answered promptly and with what I need to know

I would definitely recommend

As with other reviews (seems to be a trend here) its the “support” that lets Moneysoft down. I had the misfortune of speaking to the MD on the end of the support line who was rude, obnoxious and arrogant. But it seems like that is the general experience among reviewers. It’s a shame but I will be looking elsewhere for payroll software. There are far better companies out there with great products and good support who won’t treat you with contempt and an “ugh, why are you ringing me you idiot?” attitude.

Took a bit of getting used to but it helped me finally get my payroll in order. Highly recommend

I have used Moneysoft for a number of years now and although I like their payroll system i do find their support absolutely diabolical, they seem to have the attitude: Why are you bothering me?

The latest problem is after updating from one of their monthly updates I can no longer email payslips from the payroll, which is quite a task if you have to email over 50 payslips individually, and as usual their response is that it is some other software causing the problem, so I decided to check only to find that many other users are having the same problem.

We will now be looking for another payroll provider.

Had several glitches with RTI information - system suggests return not submitted, when Govt gateway has acknowledged receipt. Moneysoft support staff can't be bothered to investigate - simply reply " we are not responsible for storing your data, and we have no way of knowing what happened in the past on your computer that caused this". Time to change to another vendor.

I persevered with this payroll software for 3 years but eventually the combination of archaic, unworkable interfaces, disappearing data and the rude and patronising 'helpline' propelled me to a 21st century provider.

Abysmal Software that doesn't work from a company that gives no support

We bought this software from moneysoft.co.uk having been told the software was comprehensive and complies with all HMRC requirements.

IT DOESN'T. It misses basic functionality found in all other packages.

When we phoned the support staff at moneysoft.co.uk they were incredibly rude and hung up on us because we dared to criticise their useless product.

If you need Payroll software we would strongly advise you to buy any product other than theirs