MoonSleep Beds Opiniões 

44
•
TrustScore: 3 em 5

3,2

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I don't trust this company, they hang up phone calls,hardly replies back to the messages, regarding delays for the bed delivery as it been weeks of waiting and wasted our time,after weeks,they decide... Ver mais

Classificada 4 em 5 estrelas

The bed looks fantastic. And feels like it was made with love. Very different from everything else out there. A small hiccup through the delivery lead time and delivery process(one man service in... Ver mais

Classificada 5 em 5 estrelas

Beautiful bed and comfortable mattress.I ordered velvet plush king size bed frame with extra high headboard with diamonds and 3000 spring pockets mattress the bed is so beautiful and the mattress is s... Ver mais

Classificada 5 em 5 estrelas

I was so pleased with the output of this product. I was a bit sceptical to begin given the lack of showroom but I met up with the owner where the beds were manufactured and he was really lovely and c... Ver mais

Informações sobre a empresa

  1. Fabricante de móveis

Escrito pela empresa

We know how difficult is to decide on the right bed for you. You are at the right place, at moonsleepbeds.co.uk you can clearly choose all the options preferred by exploring how much our beds are customisable.


Informações de contacto

3,2

Aceitável

TrustScore: 3 em 5

44 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,2

Todas as opiniões

(44)

3 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

I don't trust this company

I don't trust this company, they hang up phone calls,hardly replies back to the messages, regarding delays for the bed delivery as it been weeks of waiting and wasted our time,after weeks,they decided to cancel our single bed order without our permission, they didn't even ask us first,they make false promises, they are the worst bed company, they said delivery was delayed because of the mirror, so,my question is, why advertise something on Moonsleep website if it's out of stock? Its very unprofessional, even on the message we said we don't want refund, so they could of easily gave us a alternative bed option, but after weeks of waiting and they wasted our time, they just decided to cancel our bed order without even asking us first for permission. I am making other customers aware of this company, don't use them, there are many other bed companies out there. We had very bad experience with this company. We don't trust this company.
They are the worst company and not trustworthy.

5 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Only a small outfit but that comes with…

Only a small outfit but that comes with brilliant customer service and aftercare you wouldn't get with the big brands. Always loved the bed I purchased from here (2 of them now) and when I had an issue with one of the mirror panels, they came and fixed it for me despite being like 3 year later, came and talked to us with a coffee whilst doing it at the workshop

Brilliant service, coming back for my third bed soon

13 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Quick and simple or order

Quick and simple or order, variation in products which is why we ordered from Moonsleepbeds . Delivery was within given timeframes and on delivery day we were given a time slot and kept up to date via text. The two delivery guys were friendly, fast, and polite. After having the bed a couple of weeks we can honestly say it’s super comfy and I would definitely recommend

28 de janeiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

absolute nightmare

It was a total nightmare buying from Moonsleep: poor quality bed, very poor services, and terrible communication. They treat clients like shit. I wish I never bought from them.

10 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Bed not delivered

Purchased the bed but it was never delivered. They're refusing to provide a refund.

I've since provided proof to the company but received no response.

1 de abril de 2025
Opinião espontânea
logótipo da MoonSleep Beds

Resposta da MoonSleep Beds

Hye good morning please can you sent us paroof of purchased screenshot I will check and contact with you my record showing you have not perchased any thing form us

Classificada 1 em 5 estrelas

It was a bad experience with…

It was a bad experience with MoonSleepBeds, as they wanted to use the purchase to spoil my record. The quality of the bed is so poor and nor what i expected, i can never purchase anything from MoonSleepBeds in the future. Bad communication skills as well, they treat customers anyhow. It was a very bad experienced with them.

24 de março de 2024
Classificada 5 em 5 estrelas

Mirror bed

Mirror bed , the bed it’s so beautiful and comfortable I love everything about it not complain and I am so happy that I’ve bought it ♥️♥️♥️♥️

10 de fevereiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Appalling company

Appalling company. The bed I purchased hasn't been delivered. I've received no response from Moonsleepbeds despite sending a letter before claim. I'm now resolving through the small claims court to get my money back.

27 de dezembro de 2023
Classificada 1 em 5 estrelas

Not good at customer care.

Ordered my bed in Nov. While putting it together we realised the screw holes are in the wrong place to join the 2 pieces together, also a big scrath in the middle of the mirror & a chip in the corner.
They said they would someone out to repair and offered £50 for the mirror damage. This was 2 months ago... im still waiting. I have contacted them many times and get continuously fobbed off to another day. They even asked my bank details to send refund & still nothing. Very disappointing after ordering a super king brave mirror bed. Wouldn't recommend.

3 de novembro de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

My new bed

Every thing went great thanks. Which I went higher with the head board. The only gripe I would say is the guys didn’t take the rubbish ie plastic covering I had to throw it in the bin other then that fine thank you

5 de novembro de 2023
Classificada 1 em 5 estrelas

Bed came very late

Bed came very late , no response after chasing so many time , in the end when it’s came it was damaged and colour of fitting is wrong
Total disappointment

25 de outubro de 2023

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